American House Milford

Nancy

My mom is a resident of American House Milford. The experience has been very good. She has a washer and dryer in her apartment, which makes her very happy. She had a leaky faucet, and they were there the next day. Then the dryer wasn't quite drying, and then she made a point of telling them, and they came, and they fixed that. There haven't been any other repair issues there. The apartment is cleaned once a week by the staff. Four girls come in to clean it. They pick up her garbage twice a week. All of my mom's meals are covered. She is happy there. She is 92, and it has been a good experience. It's quiet. She hasn't gone out really and made friends yet, but the staff is very nice. We've had no issues at all. She got a standard one-bedroom. They have the one- and the two-bedroom and then they have the one-bedroom that's expanded. She is living independently. There are things that I can pay more for if she needs help. I think she can segway into assisted living without having to move from her apartment. There's an exercise room. There's also a theater room where they show things. There are quite a few activities. They have an exercise like chair yoga and what they call walk-about. They have a garage that's underneath the building. If the person drives a car, then the snow doesn't get on it, which I thought was wonderful. They just cleaned the whole parking garage. My mom also has a balcony. Most apartments have a balcony. Hers faces east, which she is really happy about. She can sit out there in the morning, and she can sit out there in the afternoon. She has some shade out there. They have a common dining room where everybody comes. There are two lunchtimes in the morning. The breakfast is continental. In this one common area, they have coffee all the time, and then there are some wrapped fruits like apples and bananas. They have a whole board right by where the dining room is that tells you what the activities are every day, and they have quite a bit going on. When I went in to visit, the guys were playing cornhole right there in the lobby. I thought it was funny. It seems like a friendly community and the people seem to get along. They keep the place and the people are friendly. My mom said the food that she has gotten has been delicious. She likes it. The building is about 20 years old, so it's starting to show a little bit of wear. They are working on getting things cleaned up. They're working on that, and I think they do a nice job. The value for money is probably comparable. It's about $1100 more than what my mom used to pay, but she gets more services than she got from the other place. Mom also planned for her retirement, so she can afford this. She is doing fine with the value for money.

Provider Response

John

We will be moving into American House Milford. I'm giving care for my ex-wife because she is an Alzheimer's patient. I'm independent, but she is not. They're really friendly, very outgoing, and very accommodating so far in the little contact I've had. The reason I selected them is because of the facility itself and the location. It's close to my son, daughter, and family who are going to be able to help if I need it. I like the place. They seem friendly, and they have facilities that I will be happy with; I'm sure. The apartments seemed very nice. There's enough square footage. I haven't been to the actual place I'm going to move into, but I've seen a virtual tour of it. I'm good with it. It will certainly be adequate, I'm sure. The facilities are good. They provide meals and extra services as needed, like laundry and so forth. It will take a little load off of what I'm doing right now. I only saw the dining area briefly, but it looked very nice, very friendly looking and adequate. They provide three meals a day. The dining room looks very nice, and I think they're working on enlarging it. They provide tours and trips outside to different locations: shopping centers, theater, and so forth. They have in-house activities like bingo, cards, and other activities that I'm not really aware of at this time because I haven't been there to see them; that's what their description of the facilities tells me.

Provider Response

Deb

I toured American House Milford. The presence of it, it looked older, it was dirty, and it smelled. I didn't like it at all, so I didn't stay that long. The staff was good. They were very informative, they were cordial to me, and they answered my questions. I just didn't care for the building and all. But the biggest thing is when you walk in, and you smell things that don't smell right, that's your first impression, and that was my first impression of this place. It smelled like a nursing home from what I remember 40 years ago when my grandfather was in one. The location was practical for my siblings, that's why we checked it out. The grounds on the outside look beautiful, but once you go inside, it's a whole different story.

Provider Response

Iris

We toured American House Milford. This place needs renovation, but they were perfectly nice. The staff was a nice young woman, trying her best to earn our business. She was trying to win the business, but it's just a place that needs serious updating. It is so outdated. The restaurant was also working, but the apartment was really bad. It's just so unappealing. They got to go in there and spend some money. They have three meals a day. They have activities and shuttle busses. They clean the apartment; I don't know how often. They do have caretakers that you can hire for extra. It's got everything, but it's for low-end income, I think. I like their location. I think it's beautiful and right next to downtown Milford. I was excited about it because I live in Highland, which is just 10 minutes down the road. I was thought it's perfect location and beautiful setting, right next to a very quaint city. I thought this is going to be great, until I saw it. I was very disappointed. It's just run down.

Laurie

We toured American House Milford for my mother, and it was very nice. The rooms had a good layout. They were very clean and well taken care of. The interior is laid out nice, it's updated. It's clean, and the apartments are well decorated. It's got a lot of tree lines, and it's convenient for probers not far from where I live.

Provider Response

Gary

I went to American House Milford and it showed good potential. It was clean and I was impressed with the large double room. The staff was friendly and helpful. The facility was nice and clean, and they kept the lawn well. They had a small gym, and the dining area was neat. It's just off of the main highway.