Willowbrook Manor

Alex2400

My father passed away in this place. I wish I had paid more attention. He fell out of the bed and one time my brother came to his room and found that someone had left a window open during the winter. He couldn't swallow or talk and was placed in a room at the end of hall and forgotten. They were horrible. He was placed back in the hospital, but was returned back there with the assurance from management that they would be more aware of him. I left him there, but that next morning I was called to inform me of his death. Diagnosis was he died from asphyxiation. I would warn anyone against sending anyone you care about there.

Oki

Please be careful choosing where your loved ones go. Cost my mom 2 weeks in a hospital. Over drugged, poor care and manhandled. Short staffed and bad attitudes. My mom recovered but was never the same mentally. Got her in a place outside this county. They wanted to put her in hospice. She lived and thrived for 2 more years but she never forgot the hideous treatment. New facility got her in rehab and did a great job. Her rehab at this place was wasted she slept through it. Rooms are old looking. Food is horrible They put trays down and leave. Some people can’t feed themselves Random checks is the only way you catch them .

jeanmerkle

Never let your loved one spend anytime in this place! As far as I'm concerned they killed my sister! She was there because of an injury to one of her legs, she was not able to walk anymore but got around with a wheel chair and her good leg. She developed a sore on her heel that was never taken care of properly. She then ended up having both legs amputated,after that she fell out of bed at least 4 times, 2 of those falls resulted in her hips breaking. The third time she fell out of the wheel chair which resulted in an injury to her chest , which they wouldn't let her go to the hospital for 5 hours. The 4th time NO ONE called to let anyone know, we only found out because an aide let us know when we came in to visit her. Lately she was in so much pain, That they decided to put her in hospice to better treat her pain, but wouldn't let her go to the hospital to find out WHY so much pain. So they doped her up with morphine, so she wouldn't bother them. Then we get a call that she has died, and while were there, no one knows anything, like when do we have to get her things cleaned out, no one came in to let us know ANYTHING! So we had to clean her room out while she was laying there dead on her bed. This place really deserves NO stars!

Revy

My father was at this facility. Despite my concerns, they did not protect him and he fell out of bed twice in one night. He injured his arm and was in a lot of pain. His call light would be on for long periods of time before it was answered. The bathroom was filthy and the food was sub standard. I would give this place a zero.

junehoganson

A dear friend of mine broke her hip. Her doctor sent her to this place for rehab, I wish I had known how deplorable this place was. Food was horrible I brought good for her. Twice she was soaked in urine where the bed pain spilled I had to bath her rip the bedding off scrub her bed. She had money which she shouldn't have had it was stolen. She tried to get up and go to the bathroom because one came and fell I wasn't notified. I was talking to her on the phone one evening her roommate needed something the N.A. came in screaming I make the rules here she was still scared to death when I got there the next morning please don't let your loved one go here unless your heartless.

JulieEM

I am shocked!!!! My aunt is staying here and has 5 days left. She has a colostomy bag and a catheter and doesn't know how to change either. She has asked and asked. Not only have they not taught her how, but they don't change them regularly. My aunt called from her room because she was having pain in her catheter; THREE HOURS LATER my aunt called 911 because she was in so much pain. An ambulance came, when asked why they didn't come to her room, the staff told the ambulance they had meetings and were counting pills and just didn't have time. With her colostomy bag, some staff doesn't want to change it or isn't good at it, so she needs to wait until shift change and her bag often leaks. I am disgusted.

Goodtime@#%

My family member was their for rehab therapy in 2012, then again in December 2015 until early September 2016. The food was awful during the first stay but greatly improved during her second stay. I was pleased with the nursing staff but heard some of them using foul language with regards to being understaffed. The nurses were very pleasant, with the exception of the management nurses in charge. I found both management nurses to be very rude with no people skills and have overheard both talking down to the nursing assistants that were working short and doing the best they could. It was nice during the weekdays but the weekends were horrible. I once sat in the dining room with my loved one and had to wait for 25 minutes for her to be served because nobody showed up to help the kitchen staff serve food. The cook had to take all the orders and her helpers helped serve the food despite the kitchen staff pageing 5 different times overhead asking for help. This doesn't happen on weekdays. The head nurse was very pleasant and listened to my concerns and corrected the problems right away. I was there with my family member for Grandparent's Day. That was wonderful. The therapy deparent was very good. I would take my family member there again. But they need to work on the weekends and get new management nurses

Steve119189350

Willowbrook Manor was beautiful. They offered all kinds of different things. They had bingo and crafts. They could go on a bus to go different places like the mall. They had their own chef. They could have a hamburger off another menu. The staff was very friendly, and the people that were living there seemed very happy.

overly disappointed

I give this facility no stars! My grandma fell in march and had a partial hip replacement. The hospital had her standing for a few minutes each time. She went to willowbrook for rehab. They left her in the bed, ignored her, refused to feed her. She developed a bed sore 5" on her behind. They finally put in a catheter but she ended up with mrsa. They kicked her out and 2 weeks later she passed away. I would never recommend this place to even my worst enemy!

Concerned4ourelderly

This facility is no longer rated a 5 star facility. I am posting this out of concern for our elderly, and to educate family before they make a decision pertaining the right nursing home to care for their loved ones. My mom was in Willowbrook in 2014 due to a fall at home and ongoing forgetfullness. When my husband and I visited Willowbrook before placing my mom there for rehab and possibly longterm care, it appeared to be clean, well lighted and many activities provided daily for the residents. If we had only looked deeper than such superficial things such as my mom's name being on the door, or was she sitting up in a chair with nice flowers and pictures nearby. The most important questions to ask are: 1.) How many residents are cared for by a nurse (how many patients does one staff member RN have) 2.) How many nurse aids are available on the same floor as the RN taking care of my loved one? Willowbrook had one single nurse passing multiple medications- I saw a nurse give 18 pills to one resident at one time. I am certain this resident needed the medicine but then that one nurse had to keep passing medications to 26 more patients. I was there everyday and I heard the nurses talking...and I also heard them crying because not only were they responsible for caring for 27 patients, they changed their wound dressings, assisted the aides(they only ever had 2 aides and they were overworked and the call lights went off continuously.) The nurses had to pass these important medications, heart diabetes, high blood pressure and also answer 27 different patients family members questions and complaints, do medical procedures, run back and forth to the rehab unit or cafeteria to find their patients in order to give them medicine, I even saw a confused yet angry patient bite and kick the staff on a daily basis. The nurse aids cannot take care of that many patients safely and the nurse most certainly cannot. Bless her heart my mom's nurse never was able to take a lunch or even a break because her work was never finished. I never saw management helping with any sort of care for the patients. Management went to some sirt of meeting every single day and we were told they were unavailable for questions or concerns during these meetings. Every morning I was there at 9am and every morning I would see 10-15 people go into a big room and shut the door and not come back out again until lunchtime. This place was very chaotic with the phone ringing constantly at the nurses station but the nurses were busy taking care of their patients. One time I witnessed who I believe to be a manager (per name tag) walk by 3 rooms that had call light flashing on and off and patients asking for help but that person just kept walking to the nurses station. When she got there she got on the phone and called over speakerhead for the nurse and the nurse aids that were working down that hall she just walked passed. Then I saw the nurse come out of a patient's room dressed in sterile blue clothing and wearing a mask and gloves. She got yelled at because she didn't know where her nursing aides were. Well the nurse was doing a sterile procedure and her only 2 aides were using this metal mechanical device to transfer a large patient from her bed because this patient was not strong enough and was too big to be transferred by even 2 people. So i listened to 3 hard working girls get yelled at by soneone who just walked by 3 call lights and patients asking for help. But this was right after this person sat in a 2 hour meeting while the only staff available were working as fast as they could. They were all good workers. It was just impossible to care for so many people without more help. Please look at more than a hair salon or how good the food is before you send a loved one into a facility to be "cared for" by one single nurse while that nurse is meeting the needs of 27 other patients who need her at the same time. My mom once waited 4 hours to urinate because there was an emergency on the floor and there were no available staff to help transfer my mom to the toilet from her wheelchair.

Cheryl106680150

I had my mother in Willowbrook Manor. It was a very beautiful place. The room was beautiful. My mother was in a semi-private room, and there were two of them in the room with plenty of room to move around because most of them were in wheelchairs. So they had an absolutely large room, they had bird feeders on the outside, and there were flowered courtyards around the building. It was a lovely building, very clean, and very pleasant. The staff was absolutely great; my mother got along with all of them. They had activities every day -- arts and crafts, different games, computer classes, quilting -- so there were a number of activities for the residents. They had guests coming in from the outside. My church group came in a couple of weeks ago and did a sing-a-long with them. There was always something going on. The dining area was lovely. Most of the food was geared towards special diet, and my mom wasn't necessarily on a special diet, so she ate breakfast and lunch, and I brought her dinner from home. The food was good; I didn't have a problem with it. I really liked Willowbrook because everything was on one floor, and mom could move around and wheel around really well. The rehabilitation was in another wing in the building, and she could wheel around there or go out into the courtyard.

Caring89832550

My mom-in-law is at Willowbrook Manor. It got good ratings on the website. I really don't like the rooms because there are three people in one room, so it was kind of crowded. I don't think that the staff are attentive enough, especially to the families. They don't really relay a lot of information to the families about what kind of care the patient is receiving. She is not participating in anything because she doesn't want to, but they do have activities. They do arts and crafts and puzzles.

Sydney 1

I visited my Aunt on September 3, 2012. She is in for rehab. I was not impressed. It appears that, according to the nurse's aid, they had run out of food and she did not get a tray. This had also happened the day before at breakfast. The food "they found" to serve her was horrible and looked cold. The tv had not been placed in her room. The roommate was discharged on the day my Aunt arrived and by Monday the bed still had not been made or her side of the room cleaned up. The excuses were the facility was short-staffed because of the holiday, well if you cannot provide quality care because of the holiday the facility should not accept patients at that time. I am sure that the $$ the rehab patients bring in is more than enough to cover hot food and full staff on the weekends. As I said, I was not impressed and will not recommend this facility to those with the need for rehab services.

msmelissab

When I walked into the nursing place, I was happy it smelled great. I did not smell any urine or odor. I was also excited to see a tv room, hair salon and game room. I was confused on why none of the staff asked me for ID. I thought that was very unsafe. As I wondered the halls looking for my family member, I noticed all the patients were fully dressed and sitting in chairs. I must say, the patient's rooms were outdated. All of the dressers looked old and broken down. I also thought the peeling wallpaper was not attractive. When I found my family member's room, I was happy to see her name on the door yet, I thought it was a conflict of privacy. When I entered my grandma's room, I was so pleased to see her sitting up in a chair listening to her favorite music. I was also pleased to see her cards, gifts and flowers were nicely displayed. I always enjoy visiting Willowbrook. I just wish the staff would be more friendly to me.