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Mission Point of Clarkston
4800 Clintonville Road, Clarkston, MI 48346
Featured Review
5
|
September 29, 2023
The therapy team here is awesome they are very kind and caring. They do therapy according to your needs. They will never fail you. They go above and beyond. The nurses are very kind , caring and considerate for the most part . The activity department is awesome they truly care about the residents. They go above and beyond to involve the residents in the activities and try to get people out and about. I believe they all deserve a raise or more recognition for sure. Speaking of recognition they have a form to fill out for complaints which is good, but they need to have a form where you can recognize the good in people. We as humans will go out of our way to point out the negative things. So just a suggestion we need to have forms to fill out to recognize staff that ho above and beyond the world had so much negative why not add positive things in life. You would be surprised how much of a difference even just a small note of positive recognition makes. Just as any places now days work ethic is at times a thing of the past But there are still aides or cinas that still have work ethic which makes it nice when they are working with you. At times when you come across the ones that don't take their job seriously of course it's.a bummer for you. But there are alot of as I said great aides, which when you have the great ones that take their job seriously it makes a difference in your day.
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About Mission Point of Clarkston in Clarkston, Michigan
Mission Point Nursing & Physical Rehabilitation Center of Clarkston is located in Clarkston, MI. It offers a variety of care types, including skilled nursing care, short-term rehabilitation care, and hospice care. This makes it a versatile option for those needing different levels of medical and personal support. The center provides private rooms, ensuring residents have their own space for comfort and privacy.
Rooms at Mission Point come with several amenities to enhance the living experience. Residents can enjoy outdoor common areas, walking and hiking areas, and shared common areas for socializing. Meals are provided, and there are communal dining options for those who enjoy eating with others. The center also offers salon services and WiFi/internet access, adding to the convenience and comfort of living there.
Mission Point provides a range of services to meet the needs of its residents. General transportation services are available, along with personal care services and medication management. The center has nurses on staff and offers physical therapy and rehabilitation services. Housekeeping services are provided, and assistance with activities of daily living (ADLs) is available. Additionally, the center offers diabetic care and occupational therapy/rehabilitation, ensuring comprehensive support for its residents.
Medicare
Health
1.0
Overall
1.0
Quality
4.0
Staff
2.0
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Reviews of Mission Point of Clarkston in Clarkston, Michigan
2.1
(20 reviews)
Facility
2.6
Staff
2.5
Food
2.2
Activities
2.3
Value
2.3
plasmared
1
|
July 25, 2024
Stinks of DEATH poop and Urine! Just TRY to call this place, if you care for your loved ones and want/need to get ahold of them... Make sure they have their own cell phone, as you can let it ring, and ring, 62 times and NOBODY will answer, I LITERALLY sat in between the front desks and called at least 8 times while the employees were all sitting there talking to one another or texting on their cell phones while it continued ringing, then told me the phones weren't working right...as I sat and listened to it ringing in and watched at least 5 employees doing NOTHING.... I have several times called the police to do a wellness check on my mother as they would never answer at the facility. "I live out of state, which made it much more difficult." WATER, your loved one would like some water? forget about it, my mother asked for water DAILY, I physically witnessed them taking 20 minutes to get 1 cup of water, I had to get it myself before they got back...this was a daily issue, that I RAISED to the "management?" and never did anything get done about this.
First timer
5
|
September 29, 2023
The therapy team here is awesome they are very kind and caring. They do therapy according to your needs. They will never fail you. They go above and beyond. The nurses are very kind , caring and considerate for the most part . The activity department is awesome they truly care about the residents. They go above and beyond to involve the residents in the activities and try to get people out and about. I believe they all deserve a raise or more recognition for sure. Speaking of recognition they have a form to fill out for complaints which is good, but they need to have a form where you can recognize the good in people. We as humans will go out of our way to point out the negative things. So just a suggestion we need to have forms to fill out to recognize staff that ho above and beyond the world had so much negative why not add positive things in life. You would be surprised how much of a difference even just a small note of positive recognition makes. Just as any places now days work ethic is at times a thing of the past But there are still aides or cinas that still have work ethic which makes it nice when they are working with you. At times when you come across the ones that don't take their job seriously of course it's.a bummer for you. But there are alot of as I said great aides, which when you have the great ones that take their job seriously it makes a difference in your day.
Horatio1023
1
|
July 27, 2020
This place is negligent. My father was there for almost 2 weeks. His food was cold, his meds were never on time, they lost his clothes, ants were everywhere. He called for help to go to the restroom. After 45 minutes he called again. They told him no one was available and to just wet himself. He then laid in the wet bedding and clothes for quite awhile until someone finally came to change him. Lastly his blood sugar dropped so low he had to be revived by paramedics. This happened two days in a row. I would never let any loved one go there
Provider Response
falconry
3
|
July 15, 2020
I had a family member in this facility for rehab and following are his comments and some from his family. First - kudos to Nik, nurses Kelly, Jody, Harold and all the aides were helpful and nice. However, the meds were often not delivered on time and even forgot to order them on occasion so did not get till next day. There were ants a couple days on the meal trays. Double portions that were asked for were not always received. Kudos to Dr. Best - he seemed caring and concerned about patients. From my family - the administrative staff did not respond in a timely manner to their phone calls. In fact, the administrator never did call back. Suzanna did eventually return calls and was nice. The front desk receptionists were all pleasant and helpful.
Provider Response
Alton III
1
|
January 11, 2020
I was in a 3 man room. My area was 66 sq. ft. Sometimes I would have to leave the room due to the smell. The food was awful. Servings to small. I had to get double portions. Meals always late. Could not get coffee until 8:00am. Showers were scheduled only twice weekly. The nursing staff is overwhelmed and over worked mainly because they are short staffed. All the time. Therefore my prescribed medications were consistently late. I had to leave, would never go back there even for a visit. I would NEVER recommend this facility to anyone.
Provider Response
ZOOM ZOOM
1
|
August 25, 2019
This facility has no fresh fruit. You have to pay for coffee with caffeine, ice cream and snacks. The personnel after 5 pm doesn't care about the patients. The administrative offices are non-existent. The worst facility I've ever been in.
Provider Response
Rkopsch
1
|
August 13, 2019
Our families experience here was horrible. I would never recommend this place to anyone. They lack compassion and are very un organized. The rooms are terrible they stuff 3 people like sardines in a room. If you want to visit your loved one there no room. I really have nothing positive to say about this facility.
Provider Response
SCOTT RAYMOND
5
|
June 29, 2019
ALL OF THE STAFF AT THE CENTER WAS EXCEPTIONALLY HELPFUL AND VERY NICE IN TAKING CARE OF MY MOTHER. NICHOLE JACKSON (SOCIAL SERVICE DIRECTOR) & SAVANNA WAS WONDERFUL AT WORKING WITH US ON THE CARE WE WANTED FOR OUR MOTHER. CATHERINE THE FLOOR AMBASSADOR WAS JUST AWESOME WITH OUR MOM.GREAT PEOPLE & STAFF. FIVE STAR.THANKS TO ALL OF THE STAFF .SCOTT RAYMOND
Provider Response
Greatful guest
5
|
February 19, 2019
I found the staff to be extremely helpful. Answered all of my concerns. Social worker Nicole is pleasure to deal with. She answered all of my questions with helpful answers and most of all she knew how to communicate with people. I can appreciate that.
Provider Response
Honda Man
4
|
January 25, 2019
The rooms are double occupant with a few single's some have nice tv's others are older models. The staff are friendly with a lot of turn over. Activities are fine if you like BINGO if not hope you get the good tv's. There is a large dining area and patient's seem to enjoy the dining. You cant please everyone all the time though.
Provider Response
angryandfrustrated
1
|
December 14, 2018
they did not take good care of a pressure sore on my moms butt by not changing the dressing as often as they should and she was running a fever of 101.00 for 2 days and developed pneumonia and ended up in the hospital .
Provider Response
dl9910
3
|
July 18, 2018
I've been a visitor for 7 years to this facility, about 3-5 times a week. I had three very best friends at different times here for rehab and residency. Through these years, I have seen employees from nurses, doctors, aides, therapists come and go. Some that have left needed to. I've seen them hire others that are very compassionate and caring. The staff is trying to do their best to give enough attention to the majority of the residents. The residents here love bingo, ice cream socials, and spending time outside. On scale from 1-10, I would put a 6 for cleanliness knowing it is very difficult at certain times, like early mornings, to get to each room at once. I like to come at lunch time to visit more people in the dining room. I'm glad to see the facility encourages and brings down the residents to eat and socialize in the dining room. It is a healthier situation. The menus from 7 years ago until now are a lot healthier, tastier, well presented with a larger variety of menu. Also, the appearance of the residents are better groomed than when I would visit in previous years.
rudeytudey1968
1
|
April 17, 2018
HORRIBLE. Please don't ever send your loved one to this facility. My uncle was a resident here and though the aides were nice and caring others were NOT! My uncle developed an infection that had been brewing for weeks and weeks there. When it was brought up to the wound care nurse and nurses they had brushed it off and replied with "it's great, nothing to worry about." He was suppose to go home and instead was transported straight to the hospital. We are lucky he got there when he did. This place needs to be SHUT down. the place had s very unpleasant smell. More than others down certain hallways. I am thankful my family and I could go see my uncle everyday, if we didn't I'm not sure what would've happened. I feel bad for the other residents there who don't have families. The rooms are decent but the TVs are bound to break at any moment which had happened to my uncles. It could be very dangerous if a TV was overhead of a patient.
March 26th, 2018
4
|
March 26, 2018
Staff, Management very friendly and handles your needs and concern in a very professional way. Great Attending physicians in the facility. Professionalism of Social Worker Nicole was very impressive.
do not trust them
1
|
November 18, 2017
It's been 2 years ago today that my father passed away in this facility and I can't forget the night before he died. I called at approximately 5:00pm on a Wednesday and the day nurse was leaving her shift. My father was in a small section for acute care but there was NO URGENCY for care and my father was left unattended. I talked to this nurse for a short moment and she said that she thinks my father has an infection but she was leaving for the night. He was on a ventilator and a feeding tube. I called back again at 6:00 and talked to the night nurse JAMES and he made the comment that my father was JUST FINE. I asked him to please go check on my father and I expressed my concern and told him what the other nurse told me about an infection. I asked for the head administrator but everyone left for the day. He said he was TOO busy doing paperwork to check on him. I hung up trying to believe my father was JUST FINE as he said. I called back again, and again that evening, but nobody would pick up the phone!!! I tried not to panic but I was frantic. I live out of state and had been flying into Michigan every 7-10 days for my father. At this time I was out of state. I contacted a family member in Michigan and we decided to wait till the morning. Our plan was to get him out of the facility right away and into the hospital because we were very concerned about the negligent care at this facility. WE never saw an ATTENDING PHYSICIAN at Clarkston Specialty Healthcare. The administrator told me that we could not just take him out (AMA) AGAINST MEDICAL ADVISEMENT. I was flying into Michigan on Friday to get our own ambulance to bring him to the hospital. The next morning we received a call that my father passed away.
stoney623
1
|
March 6, 2017
Please please do not send your loved ones to this home. They say that there is always 2-3 aides on each Hall but that is furthest from the truth. If your lucky, on a great day there is two. Midnights you are lucky to find one. Food is almost never on time. Residents get baths if there is enough staff otherwise they go a week. Smell of the halls is horrific. I could go on and on but I hope you get the idea.
Robert427472
2
|
January 2, 2017
My loved one was in Clarkston. The facility was OK, but the room she was in was poor and small. The food and the general care was poor. We were very unhappy with it. I wouldn't recommend it.
Angel of life
1
|
April 27, 2014
PLease look into other facilities.. A family member was sent here and was neglected and by the looks of other patients so were they. Only 2 aids to assist patients and were not at all capable of doing so, food was cold and not at all acceptable for human consumption. Nurses were more concerned about telling coworkers about weekend and family issues rather than needs of the patients. Patients in wheelchairs left in hallways unattended, when concerned and wanted to speak to administration Bill was no help and also Becky ahead of nursing was absolutely no help ready to argue and not taking any concerns into heart! I would not even give this place a second thought they are there not to help. My question to them is when they are in need would they feel comfortable receiving care with the staff that they have in there now?! I would not nor should anyone else especially in the final days of life!
Towrds4ya
1
|
December 20, 2011
I would look into other facilities. My mom initially had some confusion and wasnt sure about what was going on. After hospice got on board and started caring for things, her care improved but the nurses are really rude and the aids are slow to respond. My mom waits half the day to get changed and we had to force them to shower her. The social worker there is nice but nice doesnt mean squat if your staff is neglecting my mom. Food is disgusting and money has come up missing and the staff is always borrowing her Wheelchair and Sling to get her out of bed, when she needs it, its a big ordeal to locate them again. They wanted to move her to a more attentive room but that room had no TV. ??? are they serious?
AnonymousDD
1
|
June 9, 2011
In 2007 after being in home caregivers for 5 years we decided it was time for professional healthcare services for our mother who had Alzheimers. Our initial assessment of this facility was a positive one after speaking with the Admissions Coordinator and taking a tour. However, in time we came to learn that there appeared to be a lack of professionalism with some of the nursing staff in meeting patient needs. We were appalled when we found Mom at dinner time with her glasses in her food as she was starring out the window. The food had gone cold, and judging by the look of how the food had hardened on her glasses it was clear that no one looked in on her for quite some time. When she needed assistance to walk to the rest room it would be up to a half hour before someone came her room, and it was often too late. This delay in assistance was also confirmed by Mom's roommate.
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