Provision Living at Canton

Anastasia

We've moved my parents to Provision Living at Canton. It's been good. Setting it up was good. They are super friendly. There were a couple of disconnects like getting the TV set up, silly little things like that, but for the most part, we've been really happy. It's only been a little bit, but they've been very attentive and very nice. Everybody there has been super to work with. Interaction with the staff has been excellent. Their rooms are really nice. They have a couple of different options. My parents are in a one-bedroom with a little living area and an outside patio. The bathroom is really nice. It's clean and brand new. It's a one-story facility. It is not huge, and it's really nice. They have two-bedroom floor plans. They have rooms that have a door wall with a courtyard view, which is what my parents have, and then they have inside rooms that don't have that view. They have a couple of different layouts for that. They also have a studio, which is a one-room type thing, and we didn't look at one of those. They have activities that go out of the facility, so they'll have meals at a restaurant or they'll go to a park or different things like that. They have movie nights within the facility. They have bingo, games, puzzles, and things like that. They have a beauty salon. Based on what I'm paying and based on what my parents would have needed had they stayed in their home, I'd rate the value for the money five stars.

Di2023

I would have wanted to know that the staff is constantly turning over, and they are "short staffed" most of the time. The Director and Marketing person "disappeared in the last 3 months. There have been 4-6 chefs in last yr and a half. Quality of food varied with the chef who happened to turn up. LPN who is supposed to be on call 24/7 is NOT. Staff tells me she doesn't want to be bothered when she's at home. Meds are given by "med techs" with minimal training. I ultimately moved my loved one to an older facility with nurses on duty round the clock, good quality food, and resident assistants on duty round the cloth. And the monthly charge was $2000 less a month. Management changed your monthly rates without giving 30 days notice, I found my loved one dirty--body and clothing several times; noone answering his call signal, so I took care of him repeatedly.

Jasper77

I would have wanted to know that their ONLY nurse, a LPN is frequently unavailable to the staff! I would have wanted to know that there is an ongoing shortage of resident assistants! Frequently, I was stopping and getting my loved one out of bed, and to breakfast. Meds are passed by "med techs" with minimal training. I would have wanted to know that the chefs turn over on a regular basis, and currently there are ongoing complaints about the quality of the food that is served to residents. Bottom line is that "IF" your loved one required minimal assistance, this place may work for you. If your loved one needs more than that, you should look elsewhere. I found an older residence, without all the bells and whistle, that has nurses "round the clock, and they pass the meds and supervise the care. The food is excellent, and the price is $2000 less than Provision. I would recomment you pass on Provision/Canton!!

Provider Response

Lynn

We liked Provision Living at Canton because they had the memory care, I liked the way they trained their caregivers and some of the protocols that they had in place. It was new, so the facility looked nice. The staff was very knowledgeable and they understand memory care and dementia. We met the chef and we had cookies and they were very good. They have a salon, nice seating areas, and exercise classes.