Park Terrace Health Campus

Rebecca Beamer

This facility needs a total remodel. Obviously, Trilogy is not investing in it. Carpet was dirty, room smelled, couch was filthy and there were ants. Bathroom was not clean. My mother had cancer, I came in the room and she was in severe pain. She said the nurse told her that they ran out of pain pills. Her chest tube was drained at 3am in the morning. I’m the only one who helped her with bathing. Her bed needed changing and the aide handed me the sheets. She was supposed to be released the next day, but her sodium level got so low from LASIK’s pills and she was rushed by ambulance to the emergency room. Sadly she passed away a week later. When she needed rehab, we were informed that this facility was. 5 Star. If I could give it 0 Stars, I would.

Provider Response

Code

The rooms are dirty and smell, the wall has feces on it, the carpets were stained and gross My in law was left in a chair in their own feces and urine for 6 hours until I came in and complained. They wouldn't try to get her up, she had to wait for days for a sponge bath because they told me they only give showers two days a week. I moved them to another facility and upon checking her the bed sore she had was worse and her incision was infected. DO NOT GO HERE EVER.

Robert

My father has been in Park Terrace Health Campus for a couple of weeks now. So far, I'm happy with everything and it seems like a nice place. I'm not disappointed. He's been in quarantine the whole time and he's just coming out of quarantine today. Today's the first time he'll be out of his room. He's just been stuck in his room since he's been there. They had to put him in quarantine because he had never had a Covid shot. He hasn't even got to do anything or meet any of the other people, which I think will help him when he's around some other people his age. He's been locked in his room and none of the other people except the staff could come in his room. He's in skilled nursing. He's in a private room and the accommodations are nice. The food seems pretty good. I'm always just there in the room with him, too, but they got the nurses that come around every couple of hours and check everything to make sure they're OK. Everything seems pretty good. I wish to see him doing stuff. I see activities going on all the time, but I haven't personally got involved or seen what they were doing. That's part of the problem with him being on curfew, but I see that they have a lot of activities available.

Nancy

Park Terrace Health Campus looked like a clean, well-organized, and comfortable place. They let me see the memory side care unit, which obviously is behind locked doors. The rooms would have two people. So basically, that was probably the main drawback for me; it's like a hospital. The room is just like a hospital room. It has two beds in it with carpet. It's probably the only thing that has turned me away from that a little bit; i don't like the idea of another person in the room with my mom and not so much privacy. I know I'm not going to do a private room, but I would like to try to see if there are other places with enough rooms to do just one person. There's a hallway that you can walk around, a sunroom, a living room type area with a TV and a bunch of chairs. It all looked nice. They have an activity schedule daily for the memory side, where they can keep the people engaged and busy if they like to be. The moment I was there, there wasn't anybody doing any activities. It was well later in the day, but they showed me the calendar of activities through the day.

NLH

My mom loved the food. The nurses and assistants were nice. Here second room was clean. The activity director came around often and invited my mom to participate. Our mother had a stroke and we had no experience with stroke patients therefore asked many many questions. The physical therapy staff seemed bothered by our inquiries. The social worker is where we had our most trouble. Although I was there every day, I was informed of my mom's discharge via a telephone voice mail on a Friday afternoon. She had neglected to order my mom the medical equipment she needed upon her discharge. I spoke with the secretary in administration and was told everyone was gone for the day and she had no way of contacting anyone. I had to call Medicare to stop the process until my mom received what she needed before she was discharged. I voiced my concerns to the Director of Nursing who listened and assured me that mom would get what she needed before discharge. I also asked to speak with the administrator on two occasions, but he was unavailable,.

bpaul

Absolutely do not let anyone stay here. Unprofessional and understaffed. Terrible caregivers.