The Neighborhood at Hopkinsville

Cathy

The Neighborhood at Hopkinsville is an older community. I only interacted with one person. He was very nice, very knowledgeable, and very helpful, but another person I was supposed to deal with didn't return my calls. I was put off by the lack of an initial response. I had set up a tour online, but nobody returned my calls. I ended up having to call the facility and get somebody to call to reschedule. Even though they allowed me to schedule online, I never got a response. They had a very small outdoor space. The rooms were not updated and were not cohesive. The way they were set up was very awkward. They had one laundry room for the whole complex, and they had one washer-dryer that seemed to be outdated. They're getting ready to upgrade, but unfortunately, everybody is going to have to live through all those upgrades. Also, they would charge a $3000 nonrefundable fee, so people need to know that before they sign up with them.

Provider Response

D. Carter

The Neighborhood is a warm and friendly place. My Mom is there and she was resistant when she moved in but their patience and caring allowed her to be assimilated. She loves the staff and the care they take with all her needs. She enjoys socialization with people of her age group. The food is good and there are plenty of activities to do [thank you Jessica!]. The resident care Director is excellent, always willing to assist when special needs come up. It is a wonderful place for my Mom. She really likes it there.

Provider Response

Stuart

The Neighborhood at Hopkinsville was very nice, very homey, and clean. Everyone said hello. The residents and the staff both were very friendly. The administrator, Donna, was extremely nice and very informative. She answered every single question. She made my mom feel really welcome and that it was gonna be OK, because my mom doesn't really want to do this. I liked the fact that she's created an atmosphere of home instead of a nursing home. They get to decorate their doors, and they get to decorate how they want. We got there at lunchtime and we were commenting about the food, that it smelled so good, and she goes, "Yes, I have a director of food and beverage that makes everything from scratch. She doesn't believe in opening cans." We heard from many residents that the food is extremely good. The only thing that I didn't like was it's on kind of a busy street at the corner, but it's not that big of a deal. The administrator asked what exactly my mom would need, and my mom is not really bad. She needs medication reminders and she needs someone in the bathroom when she takes a shower in case she falls, and that's about it. There are other people she said that need a person with them at all times, so it ranges from everything that they need help with all the way up to they're just living there and they just kind of watch them. Mom just needs mild assisted living. The staff all came up and introduced themselves. Mom didn't try the food, but she was offered because she said she was getting shaky because she hadn't eaten. The administrator offered her a plate of food and my mom refused it, but she did get a bag of chips and some water. The administrator went and got that for her. They have a courtyard to sit in, a living room with a real fireplace, games, and books, and a quiet room where you could go and sit and contemplate, and there are books in there and a computer. They have little alcoves where you can sit by yourself. It's very, very homey in a lot of the common places where they can have their family with them. They even have a big dining table so that when families come to visit they can eat at that table instead of in the dining room with everybody else. It was very nice.

Provider Response

Caring72951150

We had no problem with our visit here. It's a great facility. We saw the rooms and we felt it's small. It had one bedroom with a bed in the middle and television. The dining room was spacious and food was very good. The staff were very helpful to us.

caring0206113

I chose it because for one reason, it's closer to my children. And another reason is that I like the atmosphere of the community. They have bingo there and music. The staff are friendly and they check on you. If you need something, they would do their best to do it as soon as possible. The food taste good.