Edgewater, A WesleyLife Community

Disappointed And Concerned

If your family member needs significant rehab, don’t take them to Edgewater. Staff are often rude & unhelpful, especially if patient needs assistance. Clearly just a job for most of staff and not a job they like or want to do well. They consistently want to do bare minimum and would rather sit in office or in front of computer surfing personal phones. Therapists are ineffective and fail to communicate honestly with patient & family. Inadequate medical supervision and nurses do not want to be questioned or challenged in any way, including assistant nursing manager, Wendy, who is one of the rudest people I have ever met much less in a caretaker’s role. Facility has not been well maintained and is starting to show its age. It is kept clean. Food is average. What they don’t tell you upon entry is that your family member is always just 48 hours from being discharged for Medicare’s “failure to progress” standard which Edgewater strictly enforces. Sadly they don’t explain how rigorously they enforce the standard and how difficult it is to achieve for any patient in need of anything more than a few days rehab. It’s a subjective standard and they will not provide the standard of progress needed to be maintained in order to receive the benefit of a longer stay & more rehab. Indeed, they will continually tell you that they are seeing progress up to the day they say your loved one is out with only a few days to find care elsewhere. I would avoid this place.

D.R.

Edgewater, A WesleyLife Community, is beautiful. It's lovely. Wonderful food, good floor plans, and nice staff. The facilities are great. They have all the high-end facilities, like movie theater projection stuff and computer availability. You got everything there. The person who toured me around was friendly and open and wanting to be of help. I tried the food, and it was excellent quality. They had the regular dining room plus a snack place.

Ebush

I fell several times and got a black eye ,fell in shower left for 20 minutes and it was cold. Often waited 20 to 40 minutes for call button to be answered, and it was to late. My room door did not close , bed did not go up and down both had to be fixed ,waited several days to be repaired. Room was cold , heating unit did not work properly, draft of cold air from window so strong they rolled up blankets to put on windows. Finally moved to other facility to stop poor care. State of Iowa just cited Edgewater with 8 violations.

Vivian

I toured Edgewater, and it was very nice. The staff were very helpful. I visited a 1-bedroom. It was occupied by a lady who lived there, and she said she was happy. I would say it looked a little crowded; she had a lot of furniture. I'm sure that's about true of all of them, but they were plenty big enough. I think there was a swimming pool and exercise room. I think there were some people playing cards. I also think there was a small library. They had a very pleasant landscape. It's out in the far west end of town. There was more countryside around it and not many buildings.

Babsorina

This is our 9th year at EW. Interactions with staff are close, informative, and caring. While there are some smaller apartments (with multiple rooms), the larger places are in the most demand. Post-pandemic, residents enjoy concerts, movies, special events (for American Asian Pacific Islander commemoration there was a hula dancer, singer with ukulele, and an ice sculpture. Amenities include beauty salon, massage, footsore, marketplace, 2 restaurants, full bar, cribbage & other games. We have a wonderful new chef.

PFH

Edgewater is a large senior living community offering Independent Living, Assisted Living, Memory Care and Long-term Care in West Des Moines. My parents had a good experience in an Independent Living apartment at Edgewater. However, we were disappointed when they moved to Assisted Living, because the assistance available is somewhat limited. Individuals with a special diet or needing assistance with transfers are not accommodated and are forced into Long-term Care at much higher cost. Our experience with the Long-term Care unit was wholly unsatisfactory. High staff turnover, combined with inadequate training, dirty living conditions, staff sleeping on duty and response times that exceeded 30 minutes, layers of ineffective, bureaucratic management that don’t communicate and lack accountability are just some of the issues. So we moved our loved ones out of Edgewater to another much smaller Assisted Living community that that is happy to provide our loved ones with the assistance that they require.