Bishop Drumm Skilled Nursing

EmmKP

My sister was at Bishop Drumm for two weeks of "skilled care" in September 2024 following major surgery. DO NOT put your loved one in this place. When a patient pushes the call button for help, a silent light above their door lights up in the hallway, but there is no other notice to staff, so if no one sees that light, no one comes. There were multiple times when I observed staff gathered together laughing and chatting instead of working with patients or looking for those lights. Medications mismanagement was a huge concern. Meds were given a number of times each day. When my sister asked med aids what she was being given, the aid usually could not answer. Med changes were not communicated to those administering the meds. At one point, a prescribed med my sister brought from home was "lost" by staff. She had either two or three showers in the two weeks she was there, though she begged for more frequent showers. Visits by a doctor or PA occured very infrequently. When the doctor or PA ordered a med change, the med aids were not notified, and the new med plan was not implemented. Physical therapy was what she needed most. We were told there would be an hour of PT per day, but it was actually much less, was not daily, and was not provided by a doctor of physical therapy. (The PT assistant was very kind and caring and did a good job as did the occupational therapist. Both, we were told, were contracted by but not employed by Bishop Drumm.) Unable to handle toileting by herself, the staff would get my sister onto the toilet and leave her there for up to an hour, ignoring that silent light. The food was awful. We brought her food from home and kept it in the mini frig in the room. Phone calls placed the the administrator were not returned. The only way I could speak to him was to go directly to his office. His receptionist, who was never friendly, appeared to want to keep me from talking with him. When I told him I'd left him messages, he said he had not received them. I think he simply chose to ignore my calls. There are some very kind, good-hearted people who work there along with many who appear to have had no training and spoke almost no English. We were not surprised to hear the KCCI news report last week (11/8/2024) about this facility. Please find it online.

Carole Rhodes

After my life altering accident, the cnas, nurses and staff were caring and have put me on a great road to recovery. They created a comfortable, healing environment & helped me set up my room and electronics to feel as close to home as possible. Thank you all so much! This place has an outstanding therapy dept. They have given me the most wonderful gift of teaching me to walk again! Thank you everyone!

JWray

I’ve been a resident at Bishop Drumm for 3 years. Throughout my time as a resident, staff are always willing to help me with all my needs and problems. I’ve had several special requests and they make me feel like they are always doable. The food is great and I enjoy the special luncheons they provide for residents. I understand this is has been a challenging time during the COVID 19 Pandemic, and the staff have done a great job of helping all the residents.

DespairIfYouAreThere

Consider somewhere else. Bishop Drumm should get a negative rating but that is not available. My parent is a resident at Bishop Drumm. During a recent visit we observed call lights on for over an hour for 2 residents without staff response. My parent wears the same clothes three days perhaps more. Their hair is never combed or face washed. Same caked on food on face for three days! They are left isolated in their room each day ; fully inclined in a chair they cannot independently operate for durations exceeding 4 hours without a position change; using this chair as a physical restraint, they had no water within reach, the call light was unavailable, their first pair of hearing aides are missing, one of their replacement hearing aides are missing also, I observed unsafe transfers, lack of hand washing by staff after toileting a resident, improper use of assistive devices; aides pushing residents in wheelchair without foot supports allowing their feet to drag. My parent expressed that they was unable to cut up her food; No assistance was provided by dining room staff. No current plan of care was available from nursing staff. The skilled therapy services they received at this facility was extremely disappointing. There is limited therapy staff & equipment available at this site. Inflexible therapy treatment plan despite inadequate goal progression. After therapy was discontinued my parent has experienced a significant decline in their functional mobility yet nursing staff have made no referral for skilled therapy services.

iwashopeless

My mom was a resident for 2 years which is about 1 year 9 months to long. In the time she was there she had to BEG for her showers, sat for HOURS with her call light on, was told to shut up and called not so nice names by an aide. The housekeeping was not up to standards as when we moved her out there was 2 years of dust and dirt under her chair and dresser, DISGUSTING to say the least, She was left in her same clothes for 4 straight days and nights and went 9 days without a prescibed medicine for her eyes(she is blind) with the explanation being is that the pharmacy is out??? (hy-vee pharmacy right next door) Not once did anyone offer to help her brush her teeth and they began falling out 1 at a time. Only thing good was that her blood pressure did go down due to diet. Im not here to dog the facility just an example if your looking

like2cruise

With so many options, consider a different place for your loved ones. My mom was in skilled care to be short term stay after a hospitalization and a urinary type surgery so she needed to get her strength back and to start eating better. Staff were very busy. No one available in a timely manner to help her to the restroom so frequently she would have to wet the bed. Limited PT given so she laid in bed majority of the time. Minimal assistance with meals. On a Monday, she started vomiting and no staff notified me. On Tuesday afternoon the nurse called me to tell me that my mom was complaining of pain to all the staff and she was going to get an Xray. I called my mom who sounded very ill even over the phone. I called the nurse back and her reply was "I told you I was going to get an Xray and it is normal". I went to Bishop Drumm and walked in to my mom's room and she was projectile vomiting. I turned on her call light to get help from a staff member. After about 15 minutes an aide came in and helped me clean her up and went on her way, I found the nurse I had spoke to on the phone. I said my mom is vomiting, she states "I know she has been all day, there is not much we can do here about that, she just needs some rest." My mom ended up being transported by ambulance to the hospital that day and she was diagnosed with a Perforated Ulcer and had emergency bowel surgery. I was up all night at the hospital with her. Got to bed at 7:30am and Bishop Drumm called at 8:30am. I remember thinking at least they care enough to call and ask how my mom is doing. NOPE. Not one question about how my mom was doing. They were calling to tell me that I needed to come and remover her items from the room or pay $250.00 to keep her room. I should of known right from the start when they didn't have her name correct on the door or make an effort to correct it, that this wasn't going to be a good choice. Again, I emphasize that with so many options consider a different option for your loved ones. She had previously been in Altoona after another hospitalization, I so wish they would of had an opening. Night and day difference in the care she received.