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Rolling Hills Healthcare Center
3625 St. Joseph Road, New Albany, IN 47150
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About Rolling Hills Healthcare Center in New Albany, Indiana
Rolling Hills Healthcare Center is a great option for those looking for a senior-friendly home. It provides specialized short-term rehabilitation and long-term care in a safe, compassionate environment that fosters independence and dignity. The staff is committed to the well-being of each resident and works hard to meet the individual needs of each person.
Medicare
Health
1.0
Overall
2.0
Quality
5.0
Staff
1.0
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Reviews of Rolling Hills Healthcare Center in New Albany, Indiana
2.2
(9 reviews)
Facility
1.8
Staff
1.5
Food
1.8
Activities
1.0
Value
1.3
IrateHoosier
1
|
December 21, 2021
Meds came from local pharmacy, but it took till next day to get them filled Laundry service put clothes in a closet that I wasn't using, and didn't tell me. Told me they were lost. Felt they were stolen, until I checked closet day if discharge. Food not very good at times, average others mostly. Bed was made by myself, not staff, Housekeeper only one works seems like. Aides apathetic nurses overworked. Understaffed even for covid times Staff complaining within earshot of patients about conditions, and pay. Hot water lasts less than 5 min, then barely tepid. Activities for those able to take themselves only, Rest left in rooms Was referred for short term rehab after hospital release, kept a week longer than I felt necessary. Dragging feet about discharge. Horrible. Don't send your loved ones here.
HazelNuts
1
|
October 1, 2021
My Dad was there for therapy of a hip only! Within one month they tried to convince the family he needed permanent care and to sell all his belongings,home,etc. They lied about his conditions and triwd to convince our mother he would not recover! It is Sinful! and Dirty!
luckiesmama
1
|
April 3, 2019
My dad was a resident at Rolling Hills for a few weeks stay. He ended up in the VA hospital where he passed away. While he was at Rolling Hills, he had broken ribs, over medicated, clothes were stolen, dirty, plus several other complaints. I did address with the staff and the Director of Nursing. I ended up calling the Indiana State Health department after my dad was admitted to the VA. All my claims were substantiated.
taterlou
2
|
January 11, 2018
I have a relative here and trying desperately to find another placement. Terrible care. No bed clothes on bed. No baths. Not making sure he takes meds. I found his meds on tray where he had spit them out. I thought a nurse was to stay there to make sure they swallowed them,!!!!!
indianamotherof2
2
|
October 18, 2016
My father was a patient. They were very short staffed. I would come in and his urinal would be full sitting on the same table he was supposed to eat. Overall the floor staff was helpful just very short staffed. When needing to speak with mangers they made me feel like my father wasn't important enought. The therapy department was great they we always on point.
Provider Response
Hello, I appreciate you sharing your experiences with us. We take your concerns seriously. I've passed along your review to the facility administration and I would like the opportunity to discuss your concerns directly. Our goal is to respond to you within 48 hours. Please send your contact information to joy.sautter@kindred.com Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous compliance hotline at 1-800-359-7412 to report your concerns. Thank you, Joy Sautter, Manager of Online Reputation, Kindred Healthcare
Granny's Life
1
|
May 16, 2014
My Grandma was a resident there that had special care needs with Alzheimer's & the nurses & aids are under staffed, do not know how to take care of anyone with this horrible disease. We had many issues with them withholding her dentures & hearing aid. They also knew Grandma was eating with her hands & we couldn't get them to wash her hands even before a meal or after. I wouldn't leave my pet there, much less my Grandma. The nurses don't care enough & are not properly trained.
smkymts2013
4
|
August 28, 2013
My father was in the facility for 2 months for rehabilitation. The nurses were nice and were very helpful. Many of the CNA's were nice there just needed to be more of them. The therapist work well with my father encouraging him. Housekeeping could have been a lot better, and the food was ok.
SteveOb12543
4
|
November 28, 2012
My great grandmother lives in this facility and I feel as if she is taken great care of. Everyone there calls her grandma, even the older residents. She gets her hair done weekly. I have never experienced a time at this facility where it seemed as though she was not being cared for properly. The workers at this facility help her with meals, bathing, etc. She also really like the facility. They have birds in the commons area, and a dog that visits with the residents. It seems as if every time we go to visit her they are having some events for the residents. There are local bluegrass bands that come and sing to them also. Also all of the residents at the facility seem to be in good spirits. I have saw what they feed them, and can say that is it less than stellar. That would be the only negative thing I could say.
joblo2223
4
|
November 2, 2011
The staff and care takers seem to be very generous to my grandmother. They always help her with dinner and make sure she is cleaned after. I have never had a problem asking any of the staff for help. My grandmother loves to sit and watch the birds that are in the commons area. She also loves the dog at the facility. She lived on her own until she was in her 90's and the facility has been great to my grandmother. She really enjoys being around all of the other "old people" as she calls them. She even gets her hair done once a week. Also a local band of bluegrass musicians frequent the facility which my grandmother loves to listen to.
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