Traditions at North Willow

Julie

I toured Traditions at North Willow. The rooms were nice. They were set up like apartments, and not a hospital. They have different activities every day. They have a beauty shop there, they have physical therapy, and they have doctors there, so my mom wouldn't have to go to a family practice doctor. She could get a medicine prescription and see a doctor there. The staff was very nice.

Provider Response

Glenda

My mom is moving into Traditions at North Willow. I thought it was a pretty good place. I thought that it was well-kept, and they seemed to be very strong in programing for memory care, which is what we were looking for. It's very pretty, very well done, and is a nice place. It doesn't look like a nursing home and has a homey feel. I was very pleased. As far as my mom's room, it's nice and spacious. There's a couple of windows for a lot of light to come in. I like the way it's set up. I noticed that they have a lot of things going on, even in their assisted living. They have a little movie theater, and I believe they have a snack bar and that kind of thing. It's clean and decorated very nicely. It doesn't look dark, and it looks like a really nice inn. It looks like a community. I was visiting and my mom's not there yet, but as far as I could see, everyone was very, very nice, and very polite. I also like that they they're updated, and the environment is very nice. They also have a lot of programs going on. There was some mixed communication that I found with the person that I'm actually moving in with. That's the only thing that I noticed, but I think they did a very good job with the tour. I only spoke to the marketing person, and I met the nurse. The tour experience was excellent. They did a very good job, and it's one of the reasons that I decided on that place. It's really nice. I think the only reason that I probably would give it a four instead of a five is because their memory care is not on the first floor. It's up there on the third floor, and I think the other thing maybe, and I kind of understand why, was that the bedroom isn't carpeted, so I'm buying an area carpet for my mom.

Provider Response

Cindy

My brother will be moving into Traditions at North Willow. This was the second place we visited; they asked for $2500, he signed the paper, wrote them a check and that's where he chose. We had a couple of other places with appointments, but he chose them after that visit. So we went ahead and canceled the other appointments. He liked the facility itself. We were shown around by the director who took us through all of their programs, the cafeteria, and apartments. Then she showed us the 2-bedroom, 2-bath villa, which is what he decided on. That's why we went with them, it's because they had a villa available. He doesn't need assisted living, so he wanted to be as independent as he could; and by moving into a villa that allowed him to be more independent. It's beautiful. It's 2-bedroom, 2-bath, with a living room, a kitchen, and a 1-car garage. He doesn't drive, but they're going to try to get him a motorized scooter to get around because he's a stroke patient. He'll be able to park that in there. It was handicap accessible, so he could get in and out of the shower easily. They were going to paint it and put new carpet before he moved in, so he could make it his own, which is nice. We met with the director, Libby; and then Alison also followed up with me. Then this week, a gal named Katie called me, she's the move-in coordinator. So, as soon as his COVID is gone, we will coordinate through her to move in. It seems like it's going to be seamless and that's what we wanted, something for him to enjoy. We did not try their food, but we looked at the menu. With the villa, he only gets one meal a day, so he will probably choose breakfast because that's his favorite meal. He'll have a kitchen in his villa; he can do some basic cooking. She showed us the theater where they show movies. She talked about a group, the single men; they go out once a month. She talked about a happy hour on Thursday. They go shopping, and they go to other places. So, he's not just in his villa all the time, he can participate with other people. Although he will be one of the youngest people there because he's only 63, the only reason we had to do this is because of the stroke. He will be one of the youngest residents, but I don't think that'll bother him. It was impeccable. The rooms were spotless, and we met the cleaning crew. The villa that we looked at had not been painted, and she assured us that everything would be painted, and carpets would be replaced. The upkeep is wonderful, and they'll help him change his bed every other week; so that is a big deal too. He did not want to leave his home, and now he's excited to move, so that means a lot. It was beautiful. The library was beautiful. There are computers for him to use. They have all the modern conveniences that he could use.

Provider Response

Rebecca

I already signed up with Traditions at North Willow. I liked the fact that I could have my own separate apartment. They're called villas. It's a two-bedroom with attached garage, and I liked having the attached garage. The community relations director was excellent. The apartment I'm moving into is brand new. Nobody's lived in it. It has two bathrooms, a fairly large modern kitchen, and washer and dryer. It's a very nice place. Their dining room isn't open yet from COVID. I looked at their brochure, and the food sounds pretty good. With your rent, you get 30 meals a month and breakfast any time of the day. 30 meals a month means you can have one a day or if you're eating somewhere else, you could have two in one day or whatever, so it's pretty flexible. They have a lot of things going on, and the people in the apartments are pretty friendly. They have an onsite activities director, who coordinates a variety of activities and many outings based on their residents' interests including musical entertainment, special holiday celebration, and summer cookouts. They have an exercise program every morning at 10:00. They do exercise in the main building, arts and crafts, bingo, Bridge games, cooking, daily happy hour, outings to local restaurants, and holiday shopping. They have a lot of things that you can do. I basically just saw the unit I'm going to move into and the model unit. It's very clean. I didn't really tour the main building where they have memory care and assisted living. This place is new. It's only four years old.

Provider Response

Rhea

My grandmother will be moving into Traditions at North Willow. It's a little newer. It looked very similar to the place where she is currently. The location is nice because it's just down the street. The apartment looks good. The library area is amazing because my grandmother is an ex-librarian. She really likes that their library has a lot of books, and it's spacious. The staff was amazing, very knowledgeable, very sweet, and very patient (which I think is important when you're working with the elderly). They have a beauty salon and a beautiful outdoor area, where the garden is. There is an activity room, where they do some arts and crafts, play bingo, and all that jazz. I think there's a movie theater. We met the chef, and she's probably amazing; I didn't get to try the food. They have bingo and movie nights. They take them out quite often from what I gather. I've got a lot of church members that live there already, so they're always talking about the different places they go.

Provider Response

Lois

Traditions at North Willow was very nice. It was a little more expensive than we wanted. It was close to the hospital and things, and it had good transportation. I liked the little houses. We liked the place. The thing I didn't like was it was more in the city than we wanted. I didn't meet any other staff, but the one giving the tour was fine.

Provider Response

Patricia

I like the memory care at Traditions at North Willow better than the other place we saw. It's spacious, the rooms are big, and they do a lot of activities and things of that nature. The people who work there are amazing. The rooms are all private. That's why they're a little more pricey, so we're trying to get my grandfather a Medicaid waiver. But it's definitely worth it. They have their own bathrooms and showers, the eating area is really big, and the TV areas and everything are really big and wide. They have a really big, nice courtyard where they have people perform sometimes, and they have a visiting area. So that's really nice. They do a lot of arts and crafts. They have celebrations for every religion and celebrate all the holidays. They would have people perform music for them. There are a lot of different activities.

Provider Response

Murphy

My dad moved into Traditions at North Willow. They're professional and accommodating. They have physical training rooms for whether you have patients, or you're with an actual physical therapist, or like on their own. They do food, they wash your laundry, they have access to cable in your room, WiFi, and this is kind of standard. He's in memory care so it's a little bit more limited. He said the food is good, sometimes he's getting enough, and sometimes he's not getting enough. He's also a young/pretty young patient to have in memory care. When he's stressed out, he's more active, and probably more active than they anticipate their patients to be, and I think he burns out a little bit more.

Provider Response

Pamela

We went to Traditions at North Willow. They're not friendly. We had to wait quite a while when we had an appointment to tour. We were left for an hour in the dining room with some residents, but our tour guide was slow to come back and get us. The food was not very good. The facility looked rundown. The staff could be more efficient in their tour. We were made to feel like we were really bothering her. Also, the staff in the dining area was very unprofessional, and their menu was very limited.

Provider Response

Terri

My mom has been a resident since Traditions first opened 2 years ago. First in assisted living and now in memory care. The staff is wonderful and the facility is clean and top notch. We couldn't be happier with her care and living enviroment.

Provider Response

Wendy

The staff is outstanding. There is genuine affection and concern for my mother. The communication is excellent. We are extremely happy that we moved mom here a year ago.

Provider Response

D.Dunkman

This place is so amazing!! Staff is so caring and treat you and your loved one like family! Would definitely recommend to anyone looking for a great place for memory care!!!

Provider Response

C

My mother is a resident of Traditions at North Willow for 3 months now. I'm not thrilled, I don't think they treat their patients as human beings. It's just a job to them, and I don't think my mom is getting as good a care as she had at the other place she was at. They keep telling me they're going to give her great care, but my mother spends a lot of time in her bed. I think the management people wanted it to be better, but they're not making good hiring or staffing decisions. The rooms are very nice and very spacious. The assisted living looks pretty nice, and everything there looks pretty good, the memory care is very stark.

Provider Response

Fitz

My parents are now in Traditions at North Willow. They like it. It is a good environment and it is very clean. The staff members are polite. They look out for their residents. The activities are very good too. I haven't tried the food, but my parents seem to like it. They have a salon, an exercise room, and a theater.

Provider Response

TR

Your loved one will be cared for just like they are family. The staff goes beyond what's expected and there is never a worry about there quality of care. I wish Traditions was here from the beginning of my family's needs. I can't express enough the respect I have for Traditions at North Willow.

Anne

Traditions at North Willow is a lovely assisted living residence. My mother moved in a year ago. She’s enjoyed the activities, the dining, and how clean the facility is. She likes to walk around the safe courtyard to get some steps. It gives the whole family peace of mind that she’s there. My mother in law just moved into her one bedroom there in May with her 2 cats and is enjoying it as well.

Doug

Staff are friendly and competent. Facilities are in good condition, relatively new, open and well lit. They have been patient and helpful to meet the needs of my parents.