Symphony 87th Street

Democrat

The staff lies. The won’t help my brother . He has fallen twice. They let him urinate on himself twice . They won’t let us speak to him

Michael

We went to the Symphony at 87th Street. They have a very nice staff, they're very attentive, they listen to your concerns, and they work with you as far as enrollment or intake. My mom was there first for rehabilitation, then COVID hit, and basically I took her to North Carolina for her safety because their staff was in and out. Symphony followed through with the weekly calls and how she was doing, so their follow up skills were excellent. The living atmosphere was more of a camaraderie, they would actually take their patients to a dining area where they would play games and watch television, and socialization was good for them. Every half an hour to an hour someone would come in and help them to the bathroom, and the staff would actually, once they were wheelchair bound, dance with them, swirl them around, make sure the morale was up, and the music to their liking. They had some hip-hop music, and music of their era, some board games, and a snack break before lunch. They go have their lunch, then they go watch television on the big screen, whoever wanted to watch television, and if someone felt that they were exhausted, they escort them to their room to lie down for an hour, then get them up and bring them back. They felt that no one should be left in their room alone even though a lot of patients wanted to be alone.

CJ

I really liked Symphony at 87th Street, but the lady said they have a long waiting list. It seemed very alive. Everybody was busy doing something, so you wouldn't see folks in their rooms. They were out and about. I saw the dining room, the game room, the entertainment room, and they showed me some of the rooms. Depending on what level they would evaluate my mother on would determine what floor she will be in and the different accommodations. I was very pleased. I'm African-American, and they have some good soul food. They offer physical therapy, occupational therapy, and respite care. The front lobby could be a little brighter. They serve all meals.

Pat873775

Symphony at 87th Street’s (Renaissance) staff was friendly and helpful. They had bingo and nice, shared rooms. It was a nice, clean place. The staff was knowledgeable, helpful, and friendly.

Parlee

I am currently a guest at the 87th Street Renaissance. I have NO COMPLAINTS! the staff is nice, the food could be better but it is a home for me. I am grateful, out of all the places I could go, my family choose this facility to place me and i'm glad that they did. The staff is nice and warm.

work529

I would NOT send any of my family members here. The staff is rude and very unprofessional, especially the nurses. The CNA will tell them a resident needs medicine and they won't give it to them until hours later. The management staff is also very disrespectful to those in a lower position than them which shows what kind of treatment the residents are given. This is not a good place. I would not even send my worst enemy here. Most of the CNAs are pretty nice though. They will try to accommodate but they seem like they don't really know much about the residents besides their diet and how they can stand. I can tell a lot of the problems are because of the nurses. Every time I came, they would be sitting down at the station, TALKING. How was anyone getting patient care during this time????

Niyesha

To bad you have to rate in order for this to go through or else they'd get no rating or a 0 their services are terrible they leave hospice residents unattended sitting in their own feces & urine for hours until they decided they want to clean them up or until a visitor request them too. My family member had drive feces on her & her diaper looked like it had not been changed from the night before. They served the hospice pt cold food & fed them when they got ready. No one wants to eat cold foof & the food smelled like dog food. When you walk in the activity room it smells like a homeless facility the like the residents have not been bathed in days nor do they change their clothes. Not to mention this is where they have to eat also. So they're sitting in a stinky room with a TV on as loud as possible you can barely hear yourself think so i know the residents were uncomforable. The staff are extremely lazy and all they want to do is collect a pay check they could care less about the health & well being of the residents in this place so in a but shell you send your family here to die. We had a horrible experience with this place & it needs tremendous improvement or to be shut down all together. We are very unsatisfied with their services & their accomplishments should be taken off the wall that's a flat out lie.

Joann25

The staff at The Renaissance does a lot of promises and lies to you. The room is a big spacious room, and I’m sharing it with one other person. There are 2 TVs, and the pictures are horrible. They didn’t give me and my roommate this month’s calendar yet. The food is terrible; I would like to have something like some sweet potatoes. You have to go to the cafeteria if you want soup because they don’t bring soup to your room, and I find that the soup seems to be nutritional. The chicken salad and tuna salad taste good, and today we had French toast, which was good. I like therapy the most. They have internet computer for our use, so I take advantage of it. They have bingo, too.

lynnsbaby

At first I was impressed with the facility and the attention the staff gave my family member. It didn't take much longer after that for it to change. My family member was diagnosed with a contagious ailment. We were told we had to cover up accordingly. When the nurses would walk into the room, they would also put on gowns. However, it was still ok for her to have a roommate. In addition to that, my family member would be taken to the dining area to eat at the table with the rest of the patients. Not only were we concerned about my family member we were also concerned about the other residents who were being exposed to this ailment. If they felt it wasn't contagious, why were we instructed to cover up and the nurses followed suit. This went on for over a month. ..... Totally confused.

Caring78712550

The desirable thing about The Renaissance was that it was in close proximity to family members; everyone in my family lives somewhere within 2 to 10 miles including my mother. The facility was also nice in terms of the people there. They appeared to be happy. I like the lunch room setting. I like the fact they played music and people had their choice of what they wanted to hear. I also like the game activities that they had for individuals. However, there were just too many residents there, and there were too many visitors coming and going. I didn't feel there was a security. I didn't like that. Also, when we were trying to impress upon them that we were seriously interested in securing a place, they never provided followup.

Beverly28

My mom has been at the Renaissance and I loved it there. I love the staff. Although we encountered some problems but nothing really detrimental. I had a very personal relationship with the whole staff. They are very great with the residents that are living there. The rooms looked very homey and not just with hospital colors. They have their own TV, bed, little closet, so really it looked like home. It wasn’t gloomy. When my mom died, they were very helpful and made it all easy for me. We had her memorial in one of their rooms inside the facility. Overall, our experience was good.

Alma3

I had a friend at Renaissance and I did visit her a month ago there. They were really giving her pretty good care. It’s a nice-looking facility and her room was clean. When you enter the facility it's nice and clean. The outside is very attractive. I'm sure they do have programs although I don’t know what they were. I had brought her some food and I think the food is not that good. Her dinner would have been an egg salad sandwich and I've never heard of an egg salad sandwich. Her meal wasn’t that appetizing.

meecyion

This facility located on the south west side of chicago is very attractive in appearence. The grounds are well kept, and the colors in the facility are very warm and inviting. This facility accepts all forms of insurances, and has a rehabilitation unit, dementia unit, and long term care services. They are a skilled facility, providing off-site dialysis to residents who need it. The staff serve the meals on heated trays, and smoking is monitored by the staff as well. While there, I noticed some activities going on in the facility, and the residents were very much involved and connected to the staff. The staff was very helpful in getting me the information I needed. In general, I would rank this facility a 4 out of 5 stars.

RaceCampbell

I think The Renaissance is a nice facility. While there, I witnessed the cafeteria sanitation, tasted the exceptional food quality, enjoyed their soup and ice cream parlors, relaxed in outside seated areas, spoke to medical personnel @ onsite university senior clinic and superb office staff. Also onsite is a barber shop, beauty salon, spa center, nail care salon, bingo rooms. With RN, LPN, CNA available 24/7, high staff/patient ratios, with a good smell quality. Directly across from the country club, with standard residence area (dbl. bed rooms, up to 4bed rooms), with good neighborhood quality. In general, I would rank this facility five out of five stars.

asilgee

The Renaissance at 87th in Chicago, IL is a Rehabilitation/Nursing Center. As caretaker for my uncle, I actually didn't visit this home before he was admitted. I actually chose another facility but when this facility was not available to him, he was rerouted to the Renaissance. On my first visit, I was pleasantly surprised. The facilities are very tastefully decorated with a traditional decor. The first floor is for rehab patients and is bright and airy. The home has a physical therapy floor in the basement. The physical therapists were excellent and the equipment very extensive. My uncle was placed on the "dementia" floor that is very secure with locked elevators. I found his attendants very friendly and likeable. I felt that I had left him with friends. His room was clean and pleasant. On the floor there is a community room where all the residents are gathered daily for meals and activities. They have a huge television for movies and a stereo system that always played lively music. On Sundays, they had church service and played gospel selections throughout the day. Overall, I was very satisfied and comfortable with my uncle being there. I think that the Renaissance at 87th in Chicago is a wonderful nursing home.