Burbank Rehabilitation

flabergasted

There is nothing good about this place. The nursing staff is horrible, management is rude, unprofessional and have little regard for the patients or families. Enter at your own risk!!!!!

Lucy B

Business office and discharge planning and case management were very disappointing. They did not provide information in a timely manner and were unwilling to take any steps at all to help us understand what needed to happen next. They really took the attitude that it was our problem, not their problem. Actual quote from business office: "I don't know what happened. I've only been here three days." Can I speak to your supervisor? "I am the supervisor."

erobjunior

The staff at this facility are horrible and lack professionalism, as well as have a regard for care and quality. My sister was transferred to this facility through Advocate Christ and from day one it wasn't good. The nursing staff are unprofessional and the doctors have low standard and don't provide quality holistic care. At times I had to request certain services and advocate for my sister to get the care she needed. The social worker has poor communication skills, lacks follow through and doesn't seem to have the patient's best interest in-mind. I have reached out to the Director of Nursing numerous times about the quality of delivery of service and professionalism of my sister's nurses and have yet to receive a call back. As of today, I have decided to lodge a full complaint with the state and bring this facility to someone's attention for a full investigation. I would never recommend this facility to anyone.

UnsatisfiedFamilymember

This place was awful the staff were very unprofessional from the receptionist to the higher level of staff, My mom was in this facility we had to find a place to relocate my mom because the social worker never returned our calls and when she finally did return our calls after several attempts she said that the place she sent mom's information denied her because she was not able to get in contact with the family. When mom was discharged we received a bill for services that my mom insurance covered we contacted the billing office only to be transferred to the corporate office who knew nothing about the statement.

cin1122

The place is very clean, staff was very caring and helpful. My relative was very happy with the care.

I am a friend or relative of a dischared resident

This place can not deal with any thing beyond what they think is normal. My Mother was admitted as a trach patient needing physical therapy. She also had very bad anxiety attacks that they did not know how to deal with. We asked for a regular schedule of anxiety medicine that they could not understand. The nurses could not read the charts from previous nurse notes posted. The Doctor was not very helpful and just proceeded to tell y mother she would never be able to be removed from the vent/trach removed. She has been home a week and has been successful at doing both. Medicine that was not needed was prescribed by both the doctor and nurses. One hand can not follow what the other hand does. Administration was unhelpful and almost always unavailable. Physical therapy was the best service she received. Speech therapy was slow in helping her make progress. Moms family had to do most of the work for her. Please send you loved one to a place that can handle unusual situations. This one can not. Also when mom was discharged the doctor wrote out prescriptions for medicine she no longer had to take.

worldwideweb65

My father was in Brentwood for only six days before we removed him and took care of him ourselves for Alzheimer's, within three days he was so much better with us taking care of him. They did not inform us that he was on risperidone (Risperdal), a medicine for schizophrenics, in which he is not nor ever been. We feel he was on risperidone (Risperdal) to knock him out all day and night so they wouldn't have to deal with him. The staff would not answer our questions and we were told to ask the administration, when the administration were asked the questions they gave us the run around. The so called Doctor was very rude and uninformed. Avoid this place like the plague.