Carriage Crossing of Arcola

Cindy

My mom moved into Carriage Crossing of Arcola. The first week was pretty rough. They called me a lot, and then it was kind of stressful. But it's settled down now, and it seems to be okay. We've got more communication, and I wrote down the problems that they would have and what they needed to do. It just took a while for them to get figured out, which was fine. I know that happens. The facility is nice, clean, and home-like. My mom's room is fine. She shares a bathroom, which I knew would be a problem because my mom's blind. I told them they needed to keep the door shut because she'd mess up the other lady's stuff, and she did, but hopefully, they get that worked out too. Their dining area looks great to me. It's a lot of money.

Shirley

My mother has moved into Carriage Crossing of Arcola. The staff is very engaging. It's very clean. They assist her with the needs that she has as she needs them. It's located in an easy to get location. Security seems to be good, particularly since they have a memory care site as well. She's in assisted living, but you can tell that there's good support for individuals that might have more memory-related issues. Her room is adequate for her needs. My dad spends most of the day with her, so she's not interacted with some of the other residents or participated in some of the other offerings that they provide. They have several ways for residents to have socialization throughout the day. The staff encourages the residents to participate, so I think that's good. They have a nice variety of activities throughout the week. They have bingo every day at 2:00; it's standing room only. They have some seated and standing exercises. They'll have different music groups come in. They have walks and some topic discussion kinds of things that they do. If everybody wants to get together and watch TV together, they can do that. The food is a bit more challenging. Since my mom's been there, she has lost 7 pounds in a month. We're going to need to try to provide some nutritional supplements for her. They need to certainly make meals that will appeal to many different kinds of diets. They choose to have their more interesting meal at lunchtime and then something later in the evening, which is certainly appropriate for older people. The nice thing is she does have a refrigerator and a microwave in her room, so we can make things for her, but I am concerned about her weight loss and how that's being monitored. My dad goes with her at every meal. I don't know what it would be like if he weren't, if there would be somebody that would be watching closely her nutritional status and making sure that she's not losing further weight. I was able to have a couple of meals there and they were fine. They just need to appeal to a wide variety of individuals.

Lester

Carriage Crossing Senior Living of Arcola is a very nice facility inside and out. Our experience so far is the staff tries to do the best they can with the people there. My wife seems to enjoy the food, which is a little bit better than where she was. She has started doing a puzzles. She seems very happy there. The facility is excellent and the staff's attitude toward my wife is good. She's doing OK. We're happy when she's happy.

PF

We visited Carriage Crossing Senior Living of Arcola. They were extremely nice and very helpful, but the rooms that we liked were taken. A lot of the rooms were chopped up to where you couldn't get a full-size dresser and a flat wall. It was all angled and none of the furniture is going to fit. The staff was very accommodating. They gave us options, but they weren't options that we could take. The facility was wonderful. They had a hydro tub and walk-in tubs with no additional charge. They had a beauty salon, a library, and a movie room. We got to see the list of all the upcoming activities and outings that they offer each month. They tried their best to accommodate us. The staff was very wonderful, answered all of our questions in great detail, and did a financial assessment to try to help us to see where she was at and what she can afford. They're very accommodating.

JSB246810

We've had great relationships with the staff and leadership at Carriage Crossing. The environment is so conducive to dementia, the residents have the freedom to walk/wander, sleep, or be awake 24 hours a day. The residents are always in control, and the staff really do a lot to make sure the days are filled with activities and entertainment.

Carol115457450

Carriage Crossing is where my mom lived before. The assisted living was wonderful but not memory care. They need a lot of education in memory care. The rooms were much too small, and the staff was never the same; their turnover was terrible because these people aren't trained for memory care. They need people that work in that unit all of the time because the residents need to get to know them. They're here now, then they're gone. It went downhill while she was there, and I think they need to work on it.