Nspire Healthcare - Kendall

Arleen

The place is very old and the building not up to code. Extremely unsanitary. Filthy carpets, dirty kitchen, roaches in rooms, bathrooms have no ventilation. Food is terrible. Care provided to the elderly is pitiful. You have to be 100% present or your family member will be totally neglected. No hygienic supplies provided unless you take them yourself. Patients are wiped down with wet paper towels. No anti-rash cream provided either. Their level of care is pathetic to say the least! This place should be shut down.

ReviewerFC110121A

My friend is in Nspire Healthcare - Kendall. She wants to go home. She doesn't want to go to assisted living and we're in the process of trying to get an application into the Veterans Administration to get some help financially. She has been there months and months because she was there for rehab, and then they moved her downstairs to assisted living. Her insurance paid for a limited amount of rehab, but I think she's pretty much paying it all right now, which is taking most of her Social Security check. They're doing a wonderful job, but my friend wants to leave and come home and they love her there. They want her to stay. The nurses are very caring, and they would have helped her in a lot of ways. She was having trouble getting her primary care doctor to respond, and they helped her get in touch with the Nspire physicians so that she could get some things done like getting her shot and just renewing her medications. They do a fabulous job. I like them. I visit her about two times a week. The staff is extremely knowledgeable. Even the receptionist knows what's going on and knows the patients. The nurses are extremely caring. They're very busy and even with all the Covid, the extra duties and precautions they've had to take, I've been very impressed with them. The facility is very nice. I find the rooms a little dark, which makes them difficult to read. Darkness is depressing. I think it could be better. They have exercise, bingo, arts and crafts, they decorate, and they have parties. They keep the patients active if they want to participate. My friend is a loner and she does a few things, so I'm not that knowledgeable about everything available, but I know that they do group exercises and movies. They have an arts and crafts room and a beauty parlor. My friend hasn't complained at all about the food. I think it's a medium-priced assisted living facility. It's not top of the line as far as its fees and I think it's good value for the money.

joanne24leo

I don’t know why there are so many bad reviews. We’ve had nothing but a positive experience here. My grandfather could barely move before he came here for rehabilitation. In a matter of almost 3 weeks, he’s talking, feeding himself, taking steps and using his hands to full mobility. The staff is very nice to him and treat him well. Everything is what you make it, and if you go in with a positive open mind, then it’s likely to reflect on the patient and help motivate them to get better. We’ve had bad experiences with other places, but this rehab is top notch.

John

My mother went to rehabilitation at Nspire Healthcare - Kendall (formerly Heartland Health Care Center Kendall) for two months. Our experience was very bad, and it's the worst I've ever seen. They didn't let her finish her therapy. They charged her $15,000 at the end and bugged her while she was there. She's 89 years old, and it took her an hour to an hour and a half to use the bathroom. They didn't have enough people there. They provided very bad service. They're the worst nurses you could ever probably see in your life. They're uneducated and don't speak English. We had to take her out, that's how bad it was. We're going to get a lawyer. She had me buy candy and give it to the nurse, so they could help better. She had to bribe them or give them tips so they could come faster. She gave them some of her beauty makeup and some of her vitamins, and they want to charge us $15,000 for one month. They changed names and certain things, but the same people are working there. They're understaffed, which is why the families have to go there and help them out, take them to the bathroom, stroll them, etc. It's nothing like what they promised at all.

Nora875717

My mother has been in Heartland for a month and a half, and it is very good. She is responding very well to the rehab there. I would definitely recommend it. Everything is good. I like thhe friendliness of the people and how they care for the people there for the rehab. They will welcome you with open arms. The rooms are clean and not very big, but they can accommodate two people with wheelchairs. They don't have extra room, but they have room enough for you to move around.

Provider Response

RoyBEFXO

The staff at Heartland Health Care Center Kendall was friendly, but the place did not look as good as the other places I've seen. The room was like a small apartment with one bedroom, a small living room, a kitchen with just a refrigerator because the meals are provided, and a huge bathroom. They provide the TV and everything was carpeted and furnished. You have a choice to use your own furniture or use theirs, but theirs was pretty good.