Destin Healthcare and Rehabilitation Center

Jan

My brother was in Destin Healthcare and Rehabilitation Center. He was getting occupational therapy and physical therapy, but it was a joke as far as I'm concerned. With regard to the staff, I talked to some good ones and some bad ones, but it was a hassle to get through to anybody, with COVID and all that. I don't recommend that facility to anybody. If anybody asked me, I would say, "Go some place else," because my brother did not get the therapy that he was in there to get, and then they would not let him go. They held on to him for the money. His daughter had to threaten to get the law and everything else before they would release him, but they finally let him out. I've never been in there because of COVID (nobody could go in), but it looked like a decent place, I suppose. He said, "Oh, they are good to me, they treat me well." He's just a really positive kind of person. He tries to make anything work, but he said, "They didn't give me enough exercise." They wouldn't let him get up and push the walker, and that's what he needed to be doing. The food was OK, but it wasn't anything to brag about. He got plenty of food, I think, as far as the quantity, but it just wasn't anything to be excited about from what he said. He's on a special diet because he has kidney disease, and he shouldn't have a lot of certain foods. He can't eat peanut butter, bananas, broccoli, dark-green vegetables, and asparagus, and they would still end up sending him that stuff. He had to just send it back or not eat it.

Bev Nunemaker

My husband was a resident from August 2020 to March 8,2021 when he passed away. I found this facility to be very professional and have a very caring staff. I want to thank them for everything they did to keep my husband comfortable.

Incredulous and unbelievable

I have never seen more rude and haughty staff. When you call there are several excuses -if anyone will answer the phone - the nurse is too busy, no one is in that wing, you have to leave a message. They never return your call. Often, especially on the weekends, you can let the phone ring for 5 full minutes and no one will answer. I have waited10 minutes on hold only to finally get someone to pick up the phone and take a message - insisting you must say why you are calling! It is unnecessary denial of the individuals right to privacy. I have never been inside but have heard from others that claim it is rundown and not as clean as they would expect. There are no phones in the patients rooms, only a portable that everyone on the wing must share. They stand there waiting while the phone is in use - to find out what is being said, maybe? I have no idea since I normallly do not discuss state secrets with elders I normally call. And they usually talk about their pain, aches and bowel movements. I almost hate to call fearing they do not sanitize the communal phone between uses. They appear to be woefully under staffed. With COVID-19, attacking and running rampant in long term care facilities you would think the staff would understand how friends and families want what little assurance is possible for the safety of these residents. I am sure there must be at least one caring person on staff, but I have yet to talk to them. Stay away. There has to be some place where they have compassionate staff looking after those who cannot take care of themselves. It terrifies me places like these still exist and get away with not giving appropriate care, emotional support or controlling patient behavior by seriously over medicating them so they sleep all day. We have thousands of people in the streets protesting for being asked to stay home for a month!! These people who have been sequestered for much longer than 30 days without visitors and calls from the people that love them, and these facilities should be made to provide access to their residents every way possible without endangering themselves or others lives. This is not where you want a loved one to live the remainder of their life.

cpf84

My mother was sent here after surgery for rehab. The nursing care was satisfactory but the therapists were rude, impatient and borderline abusive. One of the therapists ripped a notebook out of her hands when she was taking notes saying, "you don't need to be writing anything down. I don't want you to twist my words". She was dropped from therapy and transfered to the long-term wing. Most of the nursing staff on the long-term wing couldn't care less about their patients. I've witnessed patients yelled out or calling out for help and being ignored. I saw a patient with her call light on, which hadn't been responded to, try to get out of bed herself and fall. I had to go find a CNA to get her help. In my mother's case, she can not get out of bed on her own and has to use a bed pan. First off, they keep the bed pan on the dirty bathroom floor half the time and don't wash it between uses. When she does have to go, it can take an inexcusably long amount of time for someone to respond to her call light. I've visited her before and have seen her wait over an hour before anyone responded to the light. If she would have had a medical emergency, she would have been dead waiting on someone to show up. Sometime she can not hold it until someone shows up and wets the bed. She has told me she has sat in a wet bed for hours before some changed the sheets on numerous occasions. They are also negligent on basic hygiene. They have never brushed her teeth in the time she has been there. She can only brush them when a family member come to visit. She has also gone weeks without being given so much as a bed bath. She has developed bed sores with they haven't treated adequately and have become infected before. Recently the infection got into her bloodstream and she had to the hospital for several days. The nurse at the hospital said that she almost died from this and they waited way too long to send her to the ER. She suspected that they were trying to treat it there because it was obvious that they had been neglecting her. Although we tried to get her released to another facility, she was sent back here with explicit instructions on her wound care. They stopped following those instructions within a week. The place is infested with roaches and she's even woken up and found them crawling on her before. They will not treat for them and confiscate any cans of bug spray that we bring in to try and keep them under control. Her roommate likes to throw her own feces around the room some of it will not be cleaned up for days sometimes. The "healthy" meals they serve regularly include hamburgers, hot dogs, and fried chicken straps. The actual healthy food they serve is inedible most of the time. We've brought our concerns to those in charge, but while things sometime get better a few days after that, it always reverts. With the exception of a few truly outstanding individuals, the staff doesn't care and the administration doesn't follow up or have any standards. I'm left with no choice but to explore a negligence suit. If you are considering putting a loved one here, please look elsewhere. I have to hear her tell me that she wishes she would go ahead and die so she doesn't have to live like this anymore. I don't think a day has gone by since she went in there that she hasn't been pushed to the point of crying by someone. No one should be made to feel that way.

Mrs. K

We were in Destin Healthcare and Rehabilitation. They totally neglected patients and neglected me. Ninety percent of the staff was horrible. The supervisor or the administrator was not good at her job. They have a dining area that I did not go in because I ate in my room, and the food was starchy every day.

redhot

I know people who have worked there and they were scolded for brushing the patients teeth,they were told there wasn't time for all that not to mention a bath,just a quick sponge bath. the care and concern for the patient isn't there.The nurses and aides yelling at the patients,some of them were scared to death of the nurses.Some of the rumors you hear about nursing homes are true,review all options before you put someone here!