Wind Crest

Loretta

Wind Crest was very nice. I got a great vibe from it. I enjoyed touring it. The apartments were very nice. The models that they showed us were new. They were just built. So, they looked beautiful. The staff was very helpful. They answered all my questions. They have a swimming pool on the inside so it's heated and they have a hot tub and bathrooms right outside of the swimming pool area. It's just a lovely place.

Jenan

My mom is currently staying at Wind Crest. The physical appearance is beautiful. It's very nice. The building is newer and well-kept. It's on a lot of acres. However, they're understaffed and inconsistent. When you're paying almost $10,000 a month, you expect your mother to get help with showering twice a week or wearing compression socks every day, or administering a medication that is directed by the doctor, you expect that to be followed through, and it rarely is. I've tried their food, and it's decent and it's good. My mom seems to like it okay. The activities are pretty great. They have morning exercise. After lunch, they do some sort of like bingo or activities, and they bring in singing groups. However, it has just been inconsistent because of COVID. I haven't been able to see the activities where they take them out of the building. My mom's room is nice. Everything is great. However, I feel like the communication between different levels of nursing like the CNAs versus the nurses and the management gets lost. When they don't give her the drugs that I have asked for and the doctor has asked, I have to go see her every day to make sure she is getting treated well, and for $10,000 a month, that says something about the people that work there. Everything is nice with the facility; it is just not working well. My mom is 87 years old, but the literal care she is getting is a 1, she is not getting the care she needs. I don't see any consistent communication where they're logging information so that when the next helper or CNAs come in, they know what has happened, like has my mom had a shower yet? When did she go to the foot doctor or the other doctor? I can never get an answer for that. And that just seems such a basic thing to be able to answer to the loved ones about what has been going on the last week. Even if that person wasn't there, they should be able to look at something and have notes written about it. My mom has four children, and we're constantly emailing them and texting them and checking in, and this is still the service we're getting. I feel really sad for the people that don't have anyone to look out for them. Also, as a business, it's not nice to feel that you're being a bother by asking them questions because this is your mother or your father that's in there, and you love them, and you want to know what's happening. We're just there because we love these people. So to act like it's a pain in the ass, they need some training on that, like how they respond to the sons and daughters.

BFA

You never know what turns your loved one’s health will take! My father-in-law spent 3+ years at Wind Crest. When he was doing well it was great--like a cruise ship for older folk. But then he deteriorated into his dementia and needed memory care it became a terrible experience for him and our family. Unfortunately, many dementia sufferers do become aggressive. This is very common--yet WC would send him to the E.R. every time. Why? It was cruel and we had to go and get him sometimes nightly. They also forced us to hire extra 24-7 outside care to "watch him" on top of the $7,500. The “watchers” only increased his aggression and cost us nearly $20,000 extra per month. The staff is wonderful, but the company that makes the rules is not. Don't offer memory care if you can't handle issues related to dementia! We had to move him, and he died 3 weeks later.

Reviewer#JM210322

Wind Crest was almost like living in a resort. It is fairly big, and they have a lot of activities. The apartments are beautiful. It's a fairly new place. They were just building new units last year. The restaurants are wonderful, and the food was really good. They've got everything that you need. The facility was beautiful. They have all sorts of group activities. They have pull cords in each apartment. So if you get sick or something, you pull the cord, and they're there in minutes. They do the checking on you every morning. If you don't open the door to undo this latch thing, they come and check on you. If you have to go to the hospital, they have care that they can take you to and from. They have a little convenience store there and a beauty shop. They have a doctor or nurse there who comes in several times.

Senior-PT

The company that manages Windcrest is HORRIBLE! The facilities are top notch and the residents there are great. No denial there. As a child of a potential future resident, our experience is far below satisfactory and is also reflective of something we read, but were told not to worry about. Quick details: This is the part we were not told to worry about. When you buy in, the residents must financially qualify. If they have not used all the "equity" at time of passing, the heirs are due 90% of the amount remaining from they buy in amount. That process can take from 60 days to 3 years. Their note ... don't worry about it, it gores pretty quickly. Here is where we had issue ... We put down a deposit in October. By Feb the next year, we realized it was not reasonable for mom to move in. During the request for a refund, everything was good. Until I provided the info for the refund. Then all of a sudden, not only would it take 6 weeks (on the low side) to receive the refund, but they magically lost any record of the payment being made or the application even being submitted. Mom is out of state ... so trying to describe the document they are looking for and the mailing time for it to arrive, will add another 1-3 weeks. Windcrest? They don't care. Even when shown the credit card statement where the charge was made. It is all a money grab. Do not fall for their greedy trap. Unless you have a net worth over $1.5M and over $5k/month is guaranteed income, save yourself the pain of even talking to them.

Four years

Buyer beware! Food and maintenance have deteriorated significantly since I moved in four years ago. Costs have gone up and quality of service continues to decrease. Read the “move out” document VERY carefully!

Peter

My friends are residents of Wind Crest; I was visiting them, having lunch, and going to the apartments. There are three friends there, and they're all very positive about it. I would have to say that is my first choice, with one exception. It has a very large population, I believe it's up around 2000 now; and with a population that large, there are many offerings, classes, outings, and services. It's like a small town. I've been there many times, and every time I go in, it's very busy, because of the large population. People are coming and going and doing things, and there seems to be a lot going on there which I find very appealing. The staff, I don't know them, but I have dealt with them on occasion because I have sponsored parties that have taken place of interest where they have provided the room and the food and so on. They're very good, I've always been very impressed. Of course, I've had no real business dealings with them as a resident would, but I would have to say I'm very impressed with them. I've eaten there many times, and I've always enjoyed it, it's great. It's a CCRC-type community, and there's a buy-in. You have to give them a big chunk of money. In my case, it would be about $450,000. That gives you then the right to get an apartment for which you also pay a monthly fee. Now, the monthly fee on that apartment is cheaper than it would be at the other facilities, but that $450,000 is money you give them, and it only gets returned to you or your heirs after you leave one way or the other. I think 90 percent is returned; so, it's pretty expensive to go in.

R.

I have made arrangements to go into a facility called Wind Crest in Highlands Ranch, Colorado. It's a continuing care facility and I'll be in their independent living. It seemed to be the most attractive to me. I met perhaps half a dozen people in various capacities there. They all seemed very friendly, very outgoing, and were very forthcoming with what to do and where to go, like where the restrooms are and that sort of thing. It was very nice but it is a big place. There are, I think, nine buildings there by now. They were building all the time, it seems. It is a large place and parking is kind of at a premium. They do have all the facilities, so it was kind of a no-brainer for me.

kristinsnow1

My parents moved to Wind Crest after it first opened, and bought into a beautiful 2000 square foot apartment with a view of the mountains. They enjoyed the Learners' Club (run and taught by residents) and the many events and activities available. When my dad grew very sick after multiple strokes, we were able to have him stay in independent living until his passing, with Wind Crest caregivers attending to him on and off throughout the day. They were a wonderful, caring group of people. I also appreciated the medical facility on site, and the coordination between the rehab/skilled nursing leaders and the hospitals - insuring that if you go into the hospital, you can smoothly transition to rehab until you're ready to return to independent living. My mom is still there, and as she needs more help, I know I can lean on quality caregivers coming into her home vs. having to move her anywhere. Overall, Wind Crest has been such a safe and reassuring place for my parents to live out their years.

Llou

I have a friend who is in independent living and am considering going there. However, the meal options are an important hindrance. They are nothing like shown on their website. They need a nutritionist to create healthy menus or alternatively, to allow residents to opt out and prepare their own meals. If not, they need to change chefs. I have seen the daily options and most are like you get at cheap take outs or restaurants, unoriginal and many are unhealthy. Where are the items shown in the sample on their website? Having voiced my reservations, I still give Windcrest four stars for their upscale accommodations and superb services in other areas.

Max

We went to Wind Crest this past week. The rooms looked great. It's a new complex, very up to date, and very deluxe. I guess they have rooms available there that would be more accommodating to me so I didn't have to drive the entire complex. The staff who we dealt with was excellent. Tony was a good man to visit with and very good at explaining what there was. He knows what he's doing, he's very confident, and he is able to tell us what was going on. At the current time, they are not having their dining-room service -- they are still carry-out -- and I understand that their kitchens are fine, but we can't do that. Overall, I think it is a retirement place for people who are economically successful and probably one of the retirement places that has more activities, with a swimming pool and exercise room.

tinamc101

Great place for independent living, however they preach you never have to leave, but if you move from independent living to continuing care...buyer beware. There is not enough room in the assisted living, memory care or long term care for their residents. My mom needed to move into continuing care back in December. Just a little dementia, but no physical issues. We released her IL appt, only to find there was no place for her to go, so they kept her in skilled nursing, which she didn't need. The monthly fee for skilled nursing is $12000 month. That's what you'll pay until they have an opening for assisted living, which we were told could be 2-3 months. They didn't tell us that until we released her apt. Everything went downhill from there and we eventually moved her out. Best decision we made. Buyer beware. 5000 independent residents and 40 long term care beds. Do the math. Long term care at Mill Vista was Not a good choice.

George I

I recently sent this to Wind Crest Management: Why am I forced to pay for a limited selection of poor quality food that I have to plate myself and do the dishes and throw most of it in the garbage   What I am being charged for are sit down dinners in  tablecloth restaurants with a fairly extensive selection of appetizers and entrees. There should be a refund for the level of service not provided in the past and the ability to opt out of the dining program until it is fully operational with a reasonable reduction in the monthly fee. I have been sending this request to the CEO, the director of dining, the restaurant managers and the executive in charge of dining for all Erickson communities for months. I have not received a response from any of them. Many residents say that this is the new tactic regarding feedback. Simply ignore them completely. Keep in mind it costs my wife and I about $100,000 a year to live here. Although they have done an excellent job of containing the Covid 19 virus the food service has been atrocious. Very limited and repetitive selections and terrible food. Our monthly fee includes a 20 or 30 meal plan per month. Before the pandemic we had the option of three tablecloth restaurants, a tavern serving the usual pub food and 2 cafeteria style semi self service establishments. The meal plan is mandatory and you must pay the entire monthly fee regardless of whether or not you use the meal credits and they do not roll over from month to month. It is a use it or loose it proposition. This is somewhat acceptable if the food is good and you don't go on vacation thereby loosing the credits with no refund. But now the food is so bad and choices so limited that many of the residents feel that a refund is in order and the option to be excluded from the meal plan with an equitable reduction in the monthly fee until restaurant service is fully restored. They do so many things well here it is beyond comprehension why they can't run an appropriate food service. There is the option to preorder 5 deliveries, one every 3 days but the selections are so limited, repetitive and so bad that we skip most of the offerings. The other option is takeout that you can pick up a one of 3 restaurants. Here is the takeout menu for all three restaurants: Carry Out Menu for Fly’n B Café, Mile High Café and Timberline Tavern JULY 13 - July 27. Salads Add Salmon or Shrimp $7.99 Extra chicken $2.99 Spinach Cobb Salad $5.99 Buffalo Chicken Salad $5.99 Spinach Salad $3.99 Signature Salad $3.99 Sides Sautéed Green Beans with Bacon and Onion $1.99 Honey Dill Baby Carrots $1.99 Sweet Potato Fries $1.99 Bag of Chips $1.99 Soup Chili Con Carne $2.99 Chicken Noodle $2.99 Extras Any Ice Cream Novelty $2.49 Chocolate Cake $2.49 Cherry Pie $2.49 NSA Cheesecake $2.49 Any Beverage $1.50 Entrees (sides included) Beef Stroganoff with egg noodles and bacon, onion green beans and mashed potatoes $10.99 Cheese Manicotti with steamed green beans and honey dill baby carrots $9.99 Chicken Tenders with mashed potatoes, country gravy and honey dill baby carrots $10.99 Country Fried Steak with mashed potatoes, country gravy and bacon, onion green beans $10.99 Sandwiches and More (choose two sides) B.L.T. on Sourdough $4.99 Pastrami and Swiss on Rye $5.99 Tuna Salad on Wheat $5.99 Chili Cheese Dog $5.99 Shrimp Tacos $7.99 Pepperoni Flatbread $6.99 Cheese Flatbread $5.99 A meal credit includes: Two starters, one entrée, two sides, one dessert, and one beverage. No substitutions or special requests are permitted. But the exciting news is that the menu will change somewhat every 2 weeks. Specials are also available but they are pretty much the same fare available from the delivery menu. Luckily we know how to cook and also have the resources to use delivery services to order from restaurants that actually want to please their customers.

JDGlenn

Deceptive marketing- commissioned sales staff only interested in sales, not welfare of residents. Living in the middle of an ongoing construction zone is difficult - constant dirt, dust and noise. System problems - hot water takes forever (3 to 5 minutes to get warm water), Security is lacking, (bikes stolen from "secure" area) Security said not their problem. Complaints are generally ignored until the residents band together and protest. Mandatory meal (Signature Dining) plan is awful. Very expensive. The reservation(required) just doesn't work. One cannot opt out. Special diet needs are difficult to manage. The say they provide for them but the options are pretty bad. Food quality is erratic; student servers are poorly trained and not adequately supervised. The one option to reduce the # of required meals results in an extra costs. They charge approximately $14 per meal (breakfast sandwich or full dinner meal the same), but only give a credit of $6.20 per meal not eaten. All credits expire at the end of the month - no carryover allowed. My brother is very unhappy that he moved there.

Jim W. Thompson

The management is more interested in profit than serving its residents. Costs continue to rise each year at almost twice the rate of the national cost of living. While most of the staff does a good job, the senior managers appear to not be responsive to residents’ concerns. An example of the serious profit motive is that most meal entree costs at the restaurants are $10 to $13. For those residents choosing the “20 meals per month” plan (in lieu of the standard “30 meal a month” plan) receive a monthly credit of $62.50. That equals $6.25 per meal not used—about half the value of the meals that Wind Crest saves.

Jaxhog

Our expeience living and thriving at Wind Crest exceeds our expectations. Our apartment is very well finished and comfortable. The kitchen is large with very nice appliances, granite counters and a large island. And, we don’t have to maintain any of the equipment in our place. If someting stops working we simply call general services who repair or replace what’s wrong. There are over 100 clubs and groups and over 100 fitness classes. The property is beautifully landscaped. The six dining rooms are all unique and the food is really good. Our primary care physcians are on the Wind Crest campus. Plus, there’s a bank, beauty salon, market for sundry items, rehabikitation center, three fitness centers and an indoor swimming pool. There are many special vents and performances. But, the very best part of living at Wind Crest . . . the people. It was extremely easy to make frinds, to get involved. We made some close friends quickly. It’s just great to know so many folks. We love ❤️ it here at Wind Crest. Advice: move before you need to be here and start emjoying life in a way you may never thought possible.

Wayne

Wind Crest is a really beautiful community, but they're more expensive that what we could afford. We didn't want to move somewhere that large. It has every kind of activity you could possibly want, the place is kept new-looking, and they kept adding onto it. The staff was really good and did a good job of introducing us to the community. They invited us to have a meal, which we did.

baseball groupie

So many wonderful things about this community! But they have made changes to the food program in the last 12 to 18 months that have resulted in a huge decline in quality, portions, and menu options. The food program is mandatory whether you use it or not, thus there is no incentive to improve. The food was really good when my parents first moved in. Now they feel they are flushing too much money down the toilet to stay there. Residents are very unhappy, and no one is listening. You need to carefully compare dining programs and the food quality when evaluating options!

Cindy

My friend ended up staying at Wind Crest. She likes that there are people out in the main lobby so she can go there to meet new people. They are very clean, nice, and they gave her various apartment options. The dining area looks like a nice restaurant.

TRMS

We moved my father to Windcrest 3 years ago. There are some wonderful nurses who we absolutely love. However, after months of dad living here, we began to discover holes in the nursing system, orders not being followed, and increased cost at every turn they could find. The marketing department will tell you anything to make you sign the lease, but in the end, I am not pleased with what we have had to deal with as a family when we pay well over $11,000 per month for care. We have always been accommodating to requests from staff and have not been happy with their professionalism handling matters.

MaryAnn

We like Wind Crest a lot. It's very huge and very nice, but the costs were problematic to us. The staff is great. They provide great food. There are so many activities, it's amazing. The social aspect of it, I think, I would get a very high rating. They have a swimming pool and a garden. They also have a lot of music and a lot of internal groups or bands.

Clarence

Wind Crest is a very large place. There are probably a thousand residents. It is very upscale and very luxurious. It is well maintained, relatively new, and very attractive. There are many activities. There's field trips, theater, and regular trips to Denver. There's a light rail very near the facility too. The staff who assisted me was very good. The community has about 5 or 6 dining areas and they all look first class.

karaclancy

This community is truly one of the best in Colorado. My family members and their friends are always involved in events and seem to be very happy. The staff are very friendly and welcoming--you can tell they are there for the right reasons. Not to mention, the restaurants serve great food with a lot of variety and healthy options! Can't wait to watch the community continue to grow

Doris730118

Wind Crest was new and beautiful. They had lots of programs for the residents. They had speakers come in and things like that. It was big and had more buildings. I thought they had everything that they could imagine. The staff was very friendly.

Paul437768

Wind Crest is brilliant. It is clean, and the staff is wonderful. But I can’t put my parents there because my father has dementia. All of these facilities are clean and wonderful, except that father will not go eat there. He doesn’t like to be in public.. I can’t even take him to a restaurant. It’s a beautiful facility.

Rick573037

Wind Crest is a buy-in; it doesn’t give you the opportunity to try the surroundings and the situation until you made a major commitment, and I’m a little concerned that it was growing so big. It’s almost a city into itself. There was a warm, large facility, general feeling when you walk in the front door.

gorge

This is a beautiful facility for worry free retirement. There is independent living as will as assisted living, skilled nursing, rehab and memory care. The location is convenient and the apartments are spacious. When my wife fell and broke her leg we pulled the emergency cord in our room and the EMT arrived in about 3 minutes and provided excellent care. Why 3 stars? Our apartment building was constructed with wood. Although we hear no noise from adjoining rooms there is the constant sound of footsteps from above that shakes our apartment. We did not expect this to be a problem in new construction. The other area of disappointment in my opinion is the food. I have heard from many longtime residents that the food used to be much better. I have asked if maybe it just seems that way like how we often talk about the good old days but they assure me things have changed and not for the better. After 11 months I have seen filet mignon maybe 4 times, lobster tail once, scallops one time, oysters (not very plump) twice, lamb chops or rack of lamb never. The menu in the main dining room changes daily but rotates on a schedule and becomes repetitive. The more "upscale" dining option menu is fairly limited and static with occasional item changes and one daily special. The meal plan included in the monthly fee forces you to eat at least 20 meals a month in these restaurants or forfeit the money. At this price level we expected better. In fact when we came to evaluate Wind Crest we ate braised lamb shanks and seared sea scallops to rival the finest restaurants. There is a new steakhouse "opening soon" that is supposed to be more upscale but we heard that back in 2015. I will be posting pictures of food served on Yelp.com so you can judge for yourself at https://www.yelp.com/biz/windcrest-retirement-community-littleton

Jutebox

I liked the apartments at Wind Crest and its amenities. They seemed to be interested in possible residents. The place was clean, shiny, and bright. The rooms were big, bright, and airy with lots of windows.

Marilyn121982650

Wind Crest was very beautiful and quite expensive. You tend to buy into it, but you can get 90% back and still have monthly fees. It had everything imaginable in quite a few buildings with everything covered with closed-in walkways, so you don’t have to go outside if you don’t want to. Its dining rooms were very upscale.

Visitor21

Wind Crest has a nice restaurant, and the entire facility is large. It just felt more like you are in a resort than in God’s waiting room, so to speak. The residents are probably in their 70s and 80s, but they’re still very healthy, and they were active. The facility is very clean, very bright, very active.

Jeff39

It was very nice. Wind Crest would be a great option although it was priced fairly high. The staff was extremely friendly. The rooms were spacious, very clean, and pretty impressive. The dining room looked clean and very well presented, and it was a very nice place to eat. The food smelled wonderful, and it looked good. There seemed to be quite a lot of staff that would take care of the residents. We saw classes like painting and a book club, and there were people playing volleyball in the pool. That was a premier place we looked at and would like, but it was out of our range.

Carol110986550

I'm not old enough for Wind Crest. We probably would've moved into that one right away if I was old enough. You have to be 62. My husband is old enough, but I'm not yet. Everything was really nice. They just built a new building, so there are units available there now. Everything is clean, neat, and nice, and there are doctors on-site.

Robb1

Wind Crest came highly regarded by some folks that we knew and some things that I read online. The cost was significantly more than other places, but it was an absolutely beautiful facility. My father has been there since early October. He has got a beautiful two-bedroom apartment that has a great view. It has two rooms on either side of the living room that are of the same size which both have very large, spacious bathrooms. They have physicians and audiologists, a weight room with weight strength training, a swimming pool, a rehab center, and exercise classes. There are two large beautiful lobbies with fireplaces. They have barber shops, laundry room facilities, and a huge, beautiful clubhouse. The meals are absolutely delicious and a different menu every night. They also have continuous snacks and fruits. We were just disappointed that dad didn’t have better orientation to what he was getting into when he came in, and he was feeling not as welcomed as he would have. We had a meeting with the administrator and social worker. Hopefully, the staff is better in tune with what he needs right now, and hopefully they're going to do a better job with that with other people who come in as well.

Caring5737

We have seen Wind Crest for the last five years. We talked to the people and decided it was a good place. I could not have any of the regular food because I had Celiac Disease. They had a staff in the kitchen that specifically prepared gluten-free food. Most of the places I checked did not have this and I needed gluten-free food only.

caring8241

It's going to be a necessary move for me and my husband. We both have some health problems at the same time. Everybody was helpful during the tour. My husband has gall bladder surgery. He's not really eating very much, but I think they will soon to have a menu that's plain and will work for him.

shaley1

Wincrest Assisted Living for seniors who can take care of themselves has been a wonderful place for my parents. I would recommend this facility to anyone seeking assisted living places. A set of around 800 apartments where my folks live independently. Their arrangements include a meal per day in a nice dining restaurant atmosphere. When dining with out guests the hostess places members together to get to know each other. The meals are prepared by a well skilled chef which serves a meal similar to what one would purchase at a restaurant. The nursing staff has been very helpful with their bathing and medical needs. Additional services like transportation, pools, a convenience store, bank, barber/beauty shop, resident laundry, housekeeping, and security, are all services and amenities that are provided there. Also a number of activities are available to all residents such as arts and crafts, square dancing with live singers, card games and computer labs. These services allow visitors to join others living at Wincrest to be included in all of these activities.

ehaley

From a warm, happy, friendly staff we were welcomed to Windcrest, an assisted living facility located near the intersection of County Line Road and South Santa Fe. Last year Mom had reserved a place on their waiting list for her and Dad since they were having trouble getting up and down the stairs in the old two story house I was raised in. Upon an invitation to Sunday Brunch we made our first visit to WindCrest, since Mom and Dad had taken up residence there, when my children and I arrived at the dining room of my folks new home. In a lovely atmosphere, full of other Windcrest residents and their visiting loved ones, we enjoyed a wonderfully prepared Sunday morning brunch with my folks. Our entire visit was pleasant and we were rather surprised at the number of new acquaintances my parents introduced us to. Mom said the facility places members at different tables each meal so they can socialize and fit right in very quickly. Their food, staff, location and view of the Rocky Mountains from the facility were delightful and we left that day knowing Mom and Dad were in very good hands.

ahaley

I was well taken care of at Windcrest and so were my Grandparents. This it a top notch facility for assisted living and I visit often. I was to hear that those who started this idea ... business were forced to sell because of Banks! The facility is awesome the services great and the atmosphere welcoming! I enjoy visiting every chance I get because I know they do take care of everyone who lives there.