Eastern Star Masonic Retirement Campus

Family

ERMC was the best place for Mom in assisted living with memory care options, where we thought she would live out her last years with Alzheimers. Then came early 2024 and an apparently inexperienced new LPN replaced the last nurse. Our Mom’s health quickly deteriorated and, at 92, and 6 visits to the hospital, in 3 short months, due to mismanagement of medication (4 of these without our family being notified until hours after the ambulance was called) the LPN Kelley and Director, Larry, refused to allow our Mom back. We had to immediately find her another home. For someone with Alzheimer’s, this has been the most destructive and disorienting last 4 months in our Mother’s entire life. The director and LPN are sub-par and should be replaced. We wish the care staff and cleaning crew could have better management. Lately, it was like entering an abandoned ghost town. The warm environment our Mom entered in 2021 has deteriorated and the trust in management has completely collapsed.

Monica B

Zero stars. Larry and Kelly are both a joke. Rick is nice and willing to help but is treated very poorly. Nurse who does not have the appropriate nursing license and the executive who sleeps in his office. I am working on moving my uncle out and thankfully do not have to deal with this community anymore. Floor staff is always helpful but scared to death every day. One of the staff members told me that she could not help me because "nurse gets mad and want to fire me".

Karen

Eastern Star Masonic Retirement Campus was awesome. They have all three levels of care, which is appealing and they have duplexes. You can have food delivered to your home or you could take your meals to the main facility. It was beautiful and we seriously considered it, but we're not ready yet. The staff showed us several of the duplexes, and they're all different. It's not like walking down the street and everything is the same. They have big yards that are taken care of. Each of them has a back deck, most of which overlooks the natural landscaping. That is beautiful there. They redid them every time someone left so that they were just spotless when we looked at them. It's like a brand new place and spacious. The staff was very nice. They've maintained follow-up. I saw the dining area, but the duplexes had full kitchens.

Tom Palmer

My Dad was only here 3 nights. Found him in a hallway, in a wheelchair, screaming bloody murder, no one helping him, employees ignoring him. I called 911, he had a severely broken hip. He died from it. Don't put your loved ones here.

Haley

I went to Eastern Star Masonic Retirement Campus. It was a nice place, and the lady was nice. She said she had this room available. My father checked it out; he didn't mind. She never got back to me. She needed his amount for insurance, how much he gets in Medicaid, and the amount for SSI. I asked the VA caseworker to send it over, get a hold of her, and give her the information, but I never heard back from either one of them. It was a pretty quick tour, nothing fancy. She wanted to hurry up and get it done, and she was just telling us it's a great place. She told us that she showed us all the amenities and all the things that come with it. I did have a guy there that his mother was there. He said it was a wonderful place, the best place he ever put his mom. Everybody was nice. They were all kind. It was a pretty decent area. My dad really liked it, which was the number one thing. The communication with the staff was poor. The upkeep was nice. It looked clean. It has a lot of room to walk around. The room isn't as big as he expected, but it's something that he can work with. I told him that it's quiet. There's not a lot of stuff going on. The only thing I think that was weird was the big staircases in the front. You have to walk up. They have elevators for the people that need it, but going up and down those stairs a thousand times instead of just using the elevator right when you walk in, that was just weird. It's the old Victorian home, so you can say it is an old building and that was the beauty of it. I did like the chandelier and the decorations and how they have it set up. Everything's old fashioned and antique.

Longlifeformom

My mom and I were desperate to find a place and had absolutely no luck in finding one- then there was an email recommending Eastern Star Mason Retreat Campus from a son of a resident there. After that email, one phone call to Barbara A. has changed everything. She made the whole process very easy - as though by magic all things impossible became possible. Suddenly my mom had a beautiful caring clean place to go to. The stuff is amazing and genuinely kind and efficient and they work so well together. My mom immediately fell in love with them. Nola who checked mom in smiled at my mom and welcomed her so nicely that we both felt a sense of relief that my mom’s care was going to be top natch. Rita remembered right away that mom likes to take her medicines with warm water and she gave her warm water right away. I really hope that mom will live more happy years at the Eastern Star Masonic Retreat Camp. Also what amazed me was that they bathe them at assisted living twice a week and that they take their trash out 3 times a day. I’m so relieved that my mom is in good hands as in these trying times it’s of utmost importance to find a place one can trust one’s precious loved one’s care to. Thank you Eastern Star!