Heritage Park Nursing Center

James

I am a resident of Heritage Park Nursing Center. I love the staff; they are very professional. It's an excellent facility and they have excellent food. They did a great job taking care of me. If I need to be in skilled nursing, if I could, I would just stay here. I love it so much. The building is two stories, and I think there are 75 patients in the building. We have nice rooms, and just great staff, great nurses, CNAs, LVNs, and RNs. There's nothing I didn't like about it, it's just that I don't need to be in skilled nursing anymore. There's no pool here, but they do have a hair salon and a rehab center which is fairly large, for exercise and rehabilitation. Depending on your dietary needs they have nourishment or snacks twice a day. Not every patient has the same doctor, but doctors come regularly. They have a very nice courtyard for those that are capable to go in their wheelchair and go outside. I'm very picky about food, and they provide a lot of alternatives if you don't want what they're going to serve. I have Social Security, and they pay my share of the costs, and the state takes care of the rest. But as far as I'm concerned, there is no question that I got the value for the money.

NJZC

My mother was admitted after a minor surgery on her foot and being very deconditioned. The doctor told me she could walk on her foot in a few days. When I found out they were not letting her do full PT, I asked why. She cannot stand on her foot. Yes she can. They needed an order from the doctor. 3 weeks delay and then another 2 weeks delay for a special shoe she needed and now she can do PT. Well, that would be nice, but it was time for her to go. WHAT?? No therapy with actually walking on her foot now?? Appealed with Medicare and won, but it only got her another couple of days. Now, I am being charged for the "extra" days past what Medicare covers. If the doctor's approval would have come sooner, she would have been out of there before any charges were incurred. I understand no visitors, I understand needing the doctor's approval, but 3 weeks delay in getting it and now charge me for the extra days?? Staff were ok. Food this time was a bit better than before when she was there. The place is old and the equipment really needs replacing. Tiny TVs so far away that the elderly cannot see them and the sound competes with the neighbor's TV. The PT is pretty decent. The therapists were very nice and I think if she would have been able to use both legs early on, she would have improved. Although, you do have to tell them to have the patient ready for PT when it is time or the therapist getting them ready takes the time away from their PT session. My mom was getting 20 min of therapy because they were helping her get dressed and ready. You have to be an advocate for your loved one. Also, the social worker needs some training on how to work with people and how to care for Medicare patients. He gave me wrong information about appealing and almost didn't go through because I missed the deadline. Luckily Livanta was very willing to listen to my story and agreed with me when they called me with the results of winning the appeal. Other than good PT therapists, not a fan of the place. The 2 stars are for the therapists.

Cicely

The care that my grandmother got at Heritage Park Nursing Center was good. She had therapy there which was what she needed after a stroke. They got her back a little bit mobile and walking, so she had a good experience. Her room was kept clean, they were fine, though it's not an upgraded place. It's not a new place, it's an old facility, but they kept it together. The staff did what they had to do; some days were probably better than others. They had like an outdoor patio and a dining room for some people that could walk there, and they also had a common area with a TV. They have a gym down there where they would do the rehab. With regards to the meals, it depended, and there were some things she didn't like so we would take her meals. She had pretty attentive people.

GRobert

My father-in-law was admitted to Heritage Park (HP) on March 10, 2020. He was discharged from San Antonio Hospital in Upland after undergoing a partial hip replacement after falling and breaking his upper femur. 3 days later visitors were banned due to Covid-19. Two weeks after he was admitted, my sister-in-law met with his care team, including a doctor. He had not even started physical therapy! His care team was non-existent. He was not given any medication for pain until we inquired about this. They then started him on Oxycontin, and he was drugged up for the next 30 days! He was incoherent, could not carry on a conversation, and in fact would fall asleep in the middle of a phone call. The staff is a joke, and is constantly redirecting to someone else who is never available to answer questions. They discharged him when Medicare ran out, not letting us know that he was eligible for a medical transport to another facility. He could not stand on his own, could not transfer to a toilet, could not do anything for himself, and yet they threw him out, with half a tank of oxygen for his COPD. Do not use this place if you have other options. Terrible treatment of patients. By the way, now that he is off the Oxycontin, he is regaining his wits and can carry on a conversation.

Kent

My mom is living in Heritage Park Nursing Center. The service has a couple of lapses but it's fine. The staff is friendly. Sometimes the food on the weekends is not as good as during the week. For activities, they bring animals over, so that’s good.

Chinadoll63

I went to go visit my Uncle this afternoon at the Heritage Assisted Living. Really nice, my uncles room was a pretty good Size and had a refrigerator microwave. Nice bed, tv , dresser and desk. He looked really good . He looked like he is well Taken of. I felt pretty comfortable there. He said the staff is treating him well.