Village at the Crossing

Reviewer RC#02158

When my loved one first moved into Village at the Crossing the facilities were very nice and they were kept up. The inside has a multimedia room with a library and TV, and an interior garden, but within the last two and a half years they've changed. Some management and other facilities have gone down. Dishwashers and washing machines would be broken for six months plus time and they don't get repaired. They no longer take care of the outside garden areas or the landscaping. When things die, they just let it fall down or the city of San Bruno comes in and cleans it up. They no longer provide the dog poo bags. They rely on the surrounding condo and apartment complexes to take care of it. The management has changed and the facility has become run down. It was a beautiful community in the beginning. There is a computer lab, a gym, and a pool table. There is also a kitchen area, like a professional kitchen, with tables that you can rent out for parties, but only residents can come. No outside family can come and have a party there, so you couldn't invite your daughter or her family to come and have dinner with you there, which is strange because it's a senior resident building. You're trying to encourage family and friends to come and visit them, and same with the senior activities, but no family or friends can participate in any of it, even if it's a Halloween costume party. That kind of made it a little bit somber. Some of the residents have been leaving because they want to have their families come and spend time with them. However, if you wanted to invite your neighbors for dinner, then you could do that. There is one maintenance man who was previously the landscaping gardener. He is now the handyman, and then there is a nighttime security gentleman. They're all very pleasant, but they go through the staff very quickly. They advertise that they have a senior bus, but the bus hasn't been running since the driver quit over a year and a half ago. The senior bus sits out there with flat tires and has not been run for over a year and a half, so if it shows that they offer driving services to appointments or to the grocery store this is not true.