Manorcare Health Services

invitation

I would strongly advise someone who is considering admittance to the Manor Care facility in Palm Desert to consider your choice very carefully. After waiting for someone to change my top cover on my bed,i took it upon myself to change it and discovered that the top sheet had a mixture of fluid and blood on it-not my own. The cover had not been changed for months.Lack of care is the norm in this facility

LynnYNINB

We were disappointed and unhappy with Manorcare. My mother was under Medicare, so it was very limited where she could go when she got sick. They really didn’t stay on top of things and didn’t watch over her very well. She felt quite ill there, and then had a urinary tract infection for several months, which is what put her in there to begin with, and they never got rid of it. They just wanted her out, basically. She has early signs of dementia, so they didn’t want her there anymore. They basically just kicked her out without making sure that she was healthy. It’s an older, dated place, but it seemed clean. My dad said the food seemed OK. It wasn’t great, but it didn’t seem bad either. My mom's gone in and out of the hospital to Manorcare multiple times, and every time, she had a shared room and it was fine. There were two people in the room, and it had a basic bathroom, almost like a hospital room. We didn’t feel that they gave her proper care, and at the end of the day, that’s what’s most important: your family member is taken care of medically as well as physically, and we just didn’t feel like she was at all. The staff didn’t communicate with us well at all and had poor attentiveness to the patients. The doctor was never around, so my dad could never meet with him. No one informed the doctor of health problems, so he just wasn’t addressing the patients’ needs. They need to definitely improve on all those areas.

Caring Friend9

My friend is in ManorCare facility and hopefully this time she will be responsive and do what she is supposed to do. She kind of refuses to do physical therapy, but we are still hoping to be able to bring her home. We just keep encouraging her. I was very happy with the place, the staff, the cleanliness, and the food. She is in the rehab section and the physical therapist is very good. The nursing staff that comes in when I am there seems very good and helpful. The physical therapist encourages her to do something but she refuses.

familycare3

My mother was there for over 2 months. I was horrified by the prescribing of too many meds. I wasn't heard when I complained. Some got hostile. I wasn't alone. There were other sons and daughters advocating for their parents and having the same issues. We were all extremely frustrated and worried about our parent. There were some excellent nurses who were constrained by the corporate demands that they follow the "rules". The food served was horrible..extremely unhealthy. The physical therapists were very good. But as a whole the company (administrators on up and a few others who went along with the corruption) only care about making money and not the health of the patient.

Dora3

My mom was in Manor Care for around 5 to 6 weeks. I liked it; it was really nice. There was a lot of socializing for them and that’s what I wanted her to have. The staff was really good. They have Bingo, horse racing, cards and Friday night wine and dine. It was really active and I liked it. Her room wasn’t nice as I would have liked; there was an area where she was supposed to go that was nicer but she was able to come home before moving there.

Ellingson

Our 94 year old mother ended up here after a car accident. She was in physical and occupational therapy for awhile and then took a turn for the worst. The staff in the cardiac area were amazing. They treated our mother with tender loving care and were so sensitive and attentive. She was released from the hospital to this facility and we had no say in the matter but we feel we couldn't have asked for a better place for her to end her days on earth.

Luis1

Mom is presently at Manorcare. We are very happy with the place and I think they very well took care of my mom, but right now she getting to a point that things are not getting better and they can't do anything for her. We are very comfortable with them. The staff is awesome. I love the place. Mom has been there for almost three years now and we may have a couple of bumps here and there but it's perfectly understandable. They keep the facility very nice. There's no complains about the place at all. They have all kinds of activities going on all the time. They have several activity rooms where people can go.

Desert_Star

After my grandfather had a stroke and complications, we had no choice but to find him a nursing home. After doing research and touring a couple other local nursing facilities with dismal results, I toured Manor Care and our decision was instantly made. In touring the facility, you can easily see the quality of care Manor Care gives it's residents. The staff was extremely friendly, helpful, and supportive both before and after choosing the facility for my grandfather. The facility was clean and attractive, the residents were clean, looked happy, and were well supervised. There were many social activities for those who were able to partake. As I waited for a tour, the residents and their guests in the lobby sung the facility's praises, one telling me she returns every time she has another operation. Manor Care made the process of admission for my grandfather simple. We visited continually, and each time he was clean, well cared for, and the staff knew exactly where he was and what he was doing. Impressive considering the size of the facility and amount of patients! My grandfather was notorious for trying to wiggle out of the bed, and Manor Care made sure that the staff was aware and padding was placed around the bed in the event he tried to get out of bed without help. They also made sure his bed was as low to the ground as possible to prevent any injury. That said, He rarely had enough time to try to get loose between staff supervision. They were great about keeping us informed about his care, his needs, and any issues that arose.He was eventually transferred to their Hospice care section as his health continued to decline. The staff there was equally supportive and attentive. They kept him comfortable and well cared for until his passing. They helped to make everything as simple for us as possible.I know we definitely made the right choice in choosing Manor Care for our loved one, and I can honestly say that if ever I had to be placed in a nursing facility, I would want it to be Manor Care.