Cupertino Healthcare & Wellness Center

daughter of patientxyz

My mom was only here for several hours. The staff did not pass along the cellphone we left for her. She advocated for herself and called us from a landline. She was freaked out and wanted to go immediately. She said it was super dirty, mildew smelling and the discharge person from Stanford hospital should no longer send anyone here. She said the food was stale cheap and not nutritious

Nevertrustagain

My mother was brought to the facility only to receive antibiotics for 7 days. After my mom got all the antibiotics she needed, they kept her saying that she wasn't eating enough. Anytime my family or I tried to call the facility to talk to our mother, we could not get through. They said they were under staffed and there was no receptionist there on the weekends. They never returned calls, and only called when there was a problem with our mother. When I tried to get our mother out of there, they ...

Joann21

My sister went to assisted living, but the doctor said she needed more help. She was sent to Cupertino Healthcare, which is more of rehab and physical therapy, and there are a lot of different ages. The environment is different -- a lot in the 40s, even 30s and 20s. My sister is on the young side, so it also boosted my sister's confidence. She had to share a room with another patient, and there's not too much privacy, but it's very clean. The staff is very efficient and very friendly, and her pr...

Tylerandkamsmom

On 10/8/13 my mother was to have an upper GI to be preformed at El Camino Hospital in Mt. View at one of the adjacent clinics. I spoke to my mother while in route at 12:36 pm. The Wellness center provided the driver with the incorrect address so there was a small delay with her timely arrival. At 5:32pm I received a phone call from a receptionist from the Wellness center asking me if I knew where my mother was. She proceeded to tell me the cant find her, that the driver went to pick up my mo...

teliang

My grandmother has been living here for over 8 years now. She is almost 90 years old and I visit often so I do notice the quality of living here. The staff for the most part are very friendly and helpful. They smile when I enter and promptly help me when I'm looking for extra bed sheets, towels, or something else. The facility is also very clean, will clearly labeled signs at every hall and on every door. My grandmother is diabetic and also has high cholesterol, so her meals have special request...

thompson.l

Although the staff is friendly and the food is plentiful and served often enough, I am concerned about the level of care residents recieve in this facility. My grandfather often would go unwashed for days and more than once I've seen him wearing the same leisure clothes he was dressed in the day before. I myself clipped his toenails after realizing the staff had let them grow for months without doing anything. The rooms are clean, but very dark, and the facility is quiet for a nursing home.