Windsor Chico Creek Care and Rehabilitation

PokeNurse

My father was admitted to here from Enloe. They contracted COVID, and the infection control nurse was really quick about answering my questions. They took really good care of my family. I appreciate it.

W.Heitzman

My father was transferred to Chico Creek from Enloe. He had Pneumonia and also had Dementia. When they transferred him to Chico Creek we were told we couldn't visit him due to the Corona Virus. My fathers conditions got worse. They placed him on Hospice Comfort Care. We met with Hospice down at Chico Creek and were still not able to visit my dad. We made it clear to EVERYONE that our main concern was that we did NOT want my Dad passing away ALONE. They told us we couldn't visit him until he was "actively passing". However, we did see a sign on their door which said "No visitors UNLESS your loved one is ON HOSPICE". So WHY weren't we allowed to spend time with my Dad? How horrible this had to be for him. He already hadn't seen us since they admitted him to Chico Creek. Long story short, my Dad passed away...ALONE. My family and I are completely traumatized! We didn't get the chance to visit him at all. Nobody from Chico Creek called us to let us know he was declining or anything! Matter of fact, the ONLY time we found anything out was when we called them ourselves. This facility is a joke! PLEASE...if your loved one is declining, DEMAND to see them! There's no way families should have to suffer as we are.

ReviewerFeb02

My father is in Windsor Chico Creek Care and Rehabilitation. It's good, looked clean and well maintained. The staff members we've dealt with so far have been good. The dining area is average for a skilled nursing facility. According to their calendar, they have exercise classes every day, and they offer Bingo. His room is clean.

J. Cott

I am still haunted by the passing of my ex-husband that I was friends with since 1973. I took him in and could not take care of him myself so he went into Windsor Chico Creek. I hate myself for letting him go there but there was no other place because of the Paradise Fire situation and places being full. There were a few nice staff members (mainly men). The place smelled like urine, they hardly ever answered when he pushed the button to call for something. I have nightmares that they maybe let him die by not taking care of him. I say do not go there. I hope my ex-husband will forgive me for him staying there even though he was only there a very short time.

Nora_Machado

My Grandmother is in the temporary section of the hospital. I had to ask them to shower her after 5 days. She's been missing her pj's ever since. A male helped her shower. Tonight she dropped her side table contents. She was freezing cold. No one answered her call. I tried calling from home. No answer. I came down with a blanket and new pajamas, and the wouldn't answer the door. A woman had come to see her father and had been trying to buzz in and call for 35 minutes. There seems to be a big difference in care during the weekend. Staff during theach week had been much better.

labsrone

I am appauled at the care my dad recieved, he was supposed to be rehabilitated but instead was overly drugged up to do anything but drool on his shirt. He was suffer from a urinary infection which ended up sending him to acute care aka ICU for MURSA. they were not aware that his combativness was probably due to the infection and pills were not enought but dose of the super bug killer Vancomycin. They took no care how long his hair look at the declining health of my father. I felt overwhelemed with so many chairs and gurneys in the long term side all in the same zombie like condition, All laubdry get washed together soiled and all, On weekend seems like everyone took the weeken off and saw a lady with drool all over her mouth and another with drool stains on her shirt, There was one nurse with glasses that was very professional and kind and he was the only one that should true kindness. My dad's feet were ready to blow up they were so swollen and now he is alert, talking and even standing up and making sense so shame on you Windsor no rehab for you. My dad was dying before my eyes and unresposive no one cared or tried to help him just let him lay there and since he kept falling they had to put rubber mats around him cause you cannot restrain or move thhe velcro where you can't reach it or even make many fake velcros to keep the patient busy and focused

allsmiles

My mother in-law was a three year resident of the above-mentioned facility. She had suffered a stroke and we cared for her at our home for two years before placing her into a long term care facility. Her needs eventually became to much for my husband and I. The facility was nice, the staff was friendly and helpful. It seemed though no matter what the staff or my husband and I did to make my mother in laws stay more comfortable, it was never good enough for her. She always complained about the staff, the facility and the food. I have seen the exact same behavior from other residents of different facilities. In my opinion, everything that needed to be done was being done. It just was not home, and thats why it did not meet her standards. Placing a loved one into long term care can be a difficult situation. We always knew she was taken care of and we never worried.

photoman1

When I placed my loved one in this facility, approximately 4 years ago, I was happy to know that she would be in good care, attended to by caring staff, and that all of her post-stroke needs would be met. The facility was clean and everyone was pleasant to speak with, both on the phone and in person. Over the course of the three years that she spent here, there were a number of changes, both positive and negative. While the facility was improved by the addition of many large screen televisions in the common areas and new landscaping, it seemed as if the quality of the staff, and thus the overall care, declined. Overall, I would rate this facility as average in most areas, but substandard in the care that the residents receive. If it ever became necessary for my loved one to return to long-term care, I would probably search for another facility before placing her in this particular one.