Park Avenue Health and Rehabilitation Center

Bonnie

My mother is at Park Avenue Health and Rehabilitation Center. She is doing physical therapy for about an hour in the morning. She has enough confidence now to do her own walking around. At first, when she got there, she couldn't, but once she had gotten stronger, then they said, 'You can go and walk around with your walker yourself and all that.' She is getting her meds given to her, and of course the food. The food is not that great, but we didn't go there for the food. It's fine. My mother is fine right now, we just have to make her stronger. The staff are good. Everybody is nice. My mother was there six months ago in July and some of the same people are still there, and they remembered her there. They're lovely. It's a good place. I would go there if I needed to have it done. They clean the room every day. The food is okay. Sometimes it's not perfect, but it's okay. They just had a whole wing remodeled over there, which my mother is not in yet, but they're going to move people in. It's very nice over there. I think it's clean. They mop the floors every day. The staff is great. There are a lot of activities that you can participate in. But my mother's main goal right now is to work on her physical therapy.

Breadly44

I would have given this facility no stars if I had the opportunity. Staff did not communicate. My father was in to have a wound treated and the wound only got worse and the staff was horrible. My father was neglected, starved and not provided proper rehab. There was no communication from the staff unless I called and demanded it. My father's pain was not managed and his wounds worsened under their care. However, the worst to me is that when I finally gathered my fathers belongings, every note and letter that was written to him by friends and family was unopened and unread. This shows the lack of compassion of this staff and facility as patients are alone and in need of some comfort. DO NOT place your loved ones in this facility. Covid has given this place excuses to neglect patients and as a result my father ended up in hospice and passing away.

Mrs Carey

My stay was short, but the staff were very friendly and concerned about my needs! Call light was answered promptly! Physical therapy was very friendly and most helpful for my continued recovery!

Gnelson

Make no mistake; this is not a rehabilitation center, it's a nursing home, with minimal care. My co-worker came here to die, not recover from his injuries. He was on oxygen and the nursing staff would occasionally remove his oxygen only to find him delirious the next day. They made excuses as to why his injuries were not healing, instead of treating him. Left voice messages every day with the nurse's desk to see if he was coherent enough to see visitors, The staff never returned my calls. The front desk receptionist could care less if a murderer walked through the front door. It didn't matter who was staffing the desk, they were always on their cell phones and not really paying attention to who entered or what their purpose was. And, if the above wasn't evidence enough, seeing countless people in the hallways, in a comatose state sitting in their wheelchairs tells me that this is a nursing home that is more interested in collecting the insurance money than caring for the patients. Despicable.

None 100

Stayed for 3 weeks in May on rehab floor. Positives: Fortunate didn't smell urine or feces while there relatively clean, beautiful shower facilities. I couldn’t even get a Tylenol for a headache I had due to the delay in processing my admissions, which shows they did comply with HIPAA laws. They did order soymilk for me receiving it my 2ND week there. Thank God I was given a wheel chair. That was my ticket to freedom: would toilet myself, get around the facility including taking all meals in dining room and enjoy what the recreation room offered. OT & PT were professional though I could have used another week but appeal to Medicare/Medicaid was denied. The weekday Aids & RNs were wonderful. I did have fun getting my fingernails done and the ice cream gathering. The music in dining room was wonderful. I was invited to sit at 2 different tables that automatically reserved a place for me in the dining room. I did enjoy the busy schedule I had making the time pass very fast. Negatives: Unfortunately the Rehab unit got over run by 2 – 3 times the number of admissions than normal, taking the RN's over 8 hours to perform my admissions as they got bombarded. Had headache, hungry and scared. They don't cater to special diets. Offer 2 options for lunch and dinner with alternative standard choices of chief salad or fruit salad, very salty grilled cheese or peanut butter sandwich. Evening shift had 2 Nursing assistances that looked like zombies with terrible work habits. One had a bleeding sore on her head! The other told me "this is what we are serving for dinner there is nothing else!" I'd have to wait 45 minutes till light was answered then the old Aid would ask me to turn the call out call light! Discharge time suddenly came up, didn’t feel ready for home. The night and weekend shift Aids and RNs/LPNs were terrible, rude, didn't care. Figured that's why they worked shifts with least amount of patient contact. I dug deep inside my coping mechanisms to survive -keeping a wonderful sense of humor, which drew staff towards me. I even hopped (literally) into my wheel chair to get the nurse when my roommate was out of oxygen! I wouldn’t have survived as well if I were bed ridden, as I would have felt totally helpless and thus the 2 star rating. It does help having a family member visiting frequently especially on weekends when there is nothing going on. You get better attention when needed.

Bonnie120292450

Mom was in Park Avenue Health and Rehabilitation. It was very highly rated as far as the level of care; that’s why we chose it initially. It was a shared situation with just a curtain between the beds and I thought the rooms were very crowded. I think it was clean enough and didn’t smell bad. I thought the food looked good but my mom hated it. The staff was really hardworking, very pleasant, and very talented. I don’t think she got enough rehab, enough physical therapy, and occupational therapy that I was completely pleased with. The people they did have were fine but there were not enough people to provide the services that I thought should be provided. She would ring her button and the response time was not very good.