Citadel Post Acute

Travis Wayne

This was a great place. My father was here and it was very home like feeling. Staff was friendly and lively. Overall a great environment.

DGD77

Citadel is one of the good ones! The staff genuinely care about the patients and the therapy staff were amazing! We would recommend Citadel to anyone!

Kristina Nixon

I have a family Friend who was placed here and was apprehensive at first - based on the reviews I saw. I was pleasantly surprised it was nothing like the reviews said. My family Friend has been at other facilities that were terrifying with poor staffing and inedible food. Citadel has far exceeded our expectations with a clean facility, really caring staff and case managers who are eager to help us find placement so we don’t have to go through this again. Food is good and overall we’re really h...

Dennis pierce

This place was horrible! I stayed there 4-5 days before my wife saved me. The first night my wife had to come by at about 11:00 pm to give me my meds because they still weren't available for me. The whole place went into COVID lockdown. My roommate tested positive for COVID. Sam is the greatest guy working there. There was no PT because we couldn't leave our room. Food was horrible and small portions. I pushed the help button several times and never did get help. They just ignored it. I am being...

Maryanne M

Took hours to get your medicine,never answered the help button, room very small, food was awful and not nutritious, given a shower like you were an animal, was given medication that was not prescribed, security was very poor , most of staff was very unprofessional, never want to go back and definitely would not recommend to anyone

Penguin2

My father was in a very weakened state and sent here from the hopsital to gain strength. In the 2 weeks he was at Citadel, he was never bathed. He was to weak to sit up by himself of even feed himself, but every morning he was placed in a wheelchair and expected to fend for himself. He needed help with toileting. I don't believe much was ever done to help him. He left the Citadel and returned to the hospital because of huge sores on his rear from sitting in filth, and sore all over his legs...

horrified family

This place is absolutely awful. My dad was here for 14 days and on his 14 day he was positive for covid. Nobody returns your calls. I have called dozens of times in the 2 weeks and if the front desk even answers they say they will leave a not. I have guardianship and not once did they call me to discuss his care plan. They put him in a broken bed even though he is a high fall risk. They only gave him one shower even though I constantly left messages. His room phone was broken so it was extremely...

Ssteinbeck

If I could give a negative review, I would. This is a horrible facility and I would never recommend it to anyone, especially an elderly person who is confused, ill and in need of quality care. Let me start off by saying I understand policies have changed some due to COVID; however, I do not believe not involving the family in treatment plans of a patient is an acceptable practice in any situation. I could write a very lengthy review detailing every aspect of my dad’s care and the contact the f...

BooiseBill

I’m writing this review after I’ve had time to deal with the frustration and anger I have at the care my father received at Citadel Post Acute Care. My father had lost the use of his legs after a fall in his home and after a short stay at a local hospital we transferred him to Citadel to receive physical therapy. It was a nice place when my grandmother stayed there many years ago so it seemed only logical for my father, but as time went by we started to notice a difference. The staff seemed to l...

T.Graham

I am thoroughly disappointed in the care my father is currently receiving at this facility. The nurses and the CNAs don't seem to care. My father will have his nurse light on for 30 minutes and no one will even come to check to see what he needs. It seems that there are only a few people that actually work at this facility. They don't really pay attention to their patients needs either. My father will sit in a dirty depends for half a day without anyone changing it. He'll also ask for water and ...

Colby grad

My wife was admitted to the Citadel after breaking her hip. The care was horrible: it took hours just to get a pitcher of water, pain meds were ALWAYS late, when she needed help getting to the toilet no one responded and she had to lie in her feces and urine for hours until "help" arrived. Her iPhone was stolen the first night. Patients were yelling, swearing and moaning. If you love someone DON'T send them here. I pulled my wife out after 2 nights. I wrote 2 letters of complaint and didn...

Caring111640250

Citadel Care Center was very well kept, and the staff did a fine job. Most of the work was done by the caregivers; however, there was always a nurse readily available when needed. The food was OK. Because my mother was pretty much in hospice the whole time she was there, we really didn't get involved in the activities, but there were quite a few. They had a day where all families were there. The overall atmosphere was good.

pollyjcl

I was in the facility in April and may of 2014. I was there after a knee replacement. The care was very good but I agree there is not enough staff. It is an older facility and is not very bright not enough sunshine. I am going back to another facility where I have been before. They insist I go out and eat with the other patients and it has lots of sunlight.

TVTIME

Nursing always understaffed Dietary has people who don't care the man in charge I believe his name is Mark is always in his office playing games on his phone or computer if you try to talk to him you feel like you are nothing but bothering him I ended up pulling my MOM out of there and one nurse thee told me how to file a complaint with the state she said maybe that will help to get the place to change she asked me not to use her name as she needs her job

jofruchey

My sister in law was in this care center and I liked it so much that if or when I need a care giver/provider I would choose this one. She had Alzheimers Disease and could not have gotten any better care. My husband and I were always invited to get to gethers during the holidays. The night she died we were called by her nurse on the shift and we were told we should get there as she did not think my sister in law would make it through the night. the nurse even shed a tear and told us how they ...