Right at Home Madison, WI

Susan B_73

For me, it is okay. Sometimes someone does not show up and then no one notifies me. The office seems run haphazardly. I have issues with billing.

Betty T_14

Someone is there doing something, making sure she eats and moves around. The fact that they are very good at keeping in touch with you, the schedule changes, good communication.

David K_31

They are flexible and reliable. I get calls from my caretakers on vacations and let them know when we're not available ahead of time.

Helen B_29

The only thing is that they show up. They are really outstanding.

Eunice Y

They are very prompt. If they say they are coming at a certain time, then they are here at that time. I like that I have help all the time. I like everything that they have done so far. I appreciate the services.

Provider Response

Joan H_29

It's nice to be able to go to bed and have someone lift my legs into bed because I have to sit up to sleep otherwise. When they're here I'm really happy, when they're not here I'm really upset. They're very expensive and you have to have insurance to pay for it. The girl who comes and sees me sees me two hours a night. She basically dresses me and gets me to bed. It's very hard to get someone helping you at nighttime. I don't always have help every night, I would like to have them every night.

Karl W_4

The agency helps me by being there for me and listening to me. I like that I feel like the agency actually cares about me. The CEO of Right at Home is very willing to help with any concerns I have about my caregivers. The company makes me feel like I am a part of their family.

Judy K_2

Number one is paying great attention to my wife. If they are doing cleaning, which is also appreciated, they are still attentive to her needs. I like the people that we have been getting. If we get someone we don't like, they are willing to change right away.

Provider Response

Bernie K_1

He's 92 and they come shower him. I'd tell them that they're very prompt, friendly and cooperative.

Paul B_18

If someone is out sick, they have a backup plan. They have a good support system.

Ed F_9

It is very important to me. They hired my caregiver, and they give me good service at a reasonable price.

David V_13

They help him out quite a bit with bathing doing laundry and light cooking. They have good caregivers and office staff.

Brandon W

I like that I am able to travel different places. I like that I am able to go grocery shopping.

Marion O_2

They answer questions quickly and responsive. The people that have come are real good to my mom. I think they respond quickly to requests and questions. Those that have come are very good.

Robert K_19

They make my life easier. They have helped me with things around the house.

Anonymous_6632

They matched me with good caregivers. I like the people that they send to help, the caregivers.

Ronda H_2

They work with my preferences. We have gotten used to each other. We have worked out any kinks. I have one girl over a year and she has been awesome. A lot of other companies have a three hours minimum and Right at Home was more flexible visits. I like the girls that they have sent. They really made an effort to people that I would do well with. I have two main caregivers and I really like them.

Gerald B_11

They've had all good help to come wait on me. That's the big thing. They always keep me up on what's going on. I know what to expect.

Charles F_16

The caregivers are hard-working for me. I like the agency because they give good service.

Roland M_3

They are able to take over meal times. I like that they are very easy going and they communicate well.

Jake L

They have done a lot to make my life better. They play games with me. They are very helpful.

Judi S_1

I'm bed-bound, so they're here to help me every day. Their aides are well-trained.

Heather W_5

They have made it positive by having really friendly and personable caregivers. They clean for me. They are flexible with scheduling. I like that the communication has been really easy.

Albert H_4

They give a lot of help. It's two more hands. I like the fact if there's a problem they let me know, and it's a lot of help.

Rita K_4

They have a reliable presence. They are quick to respond to inquiries.

Wilbur "Moose" K

We have had a very positive experience with him. I like that even though it's really hard these days with the healthcare they do their best to make sure that he has a caregiver at all times and I really appreciate that.

PH

We got Right at Home for my dad. They help with light housekeeping, companionship, and errands. It's only been about 30 days since we've been using them. Billing and scheduling are excellent. They've done a really good job. The caregiver, so far, has been great, doing what she can. She shows up and she's taking it slowly with my father, which is good. But she's doing fine so far.

Bill A_4

They give me peace of mind that someone is there watching over him while I am out and busy. I appreciate their ability to maintain the house and care for the client as well. I like the immediate response I get from them, and they keep me on top of scheduling issues.

Anonymous_6370

The agency provides companionship for me. I like this agency because they are consistent.

Barbara S_64

They are doing great. They are on time when they are supposed to be here. I like just about everything. I have no complaints.

Joseph E_2

They do follow up and they call. I like their follow up.

Edward W_9

They help my husband with his bathing and personal care. They help with housekeeping. I would recommend them because they have high-quality staff.

Tom S_13

I am just about blind, and I cannot use my hands, they help me with everything I cannot do because of that. They have been here when they are supposed to be.

Joan M_26

The services have helped with cooking and cleaning. This agency is convenient.

Anonymous_5503

Just having someone has helps. I liked the person we have now, but I don't know how long she will stay, since it seems they have a high turnover rate. Since I only have someone for 1 hour a week, so it seems like they are having a hard time finding people for us.

Susan B_2

They come and pick her up and take her places. They take her out for walks. I like that they are nice to me and they come right to the house.

Jan W_3

They seem to be flexible. They provide the service that we need. They are good. They are local and receptive to changes as far as time or day they need to come.

Michael K_15

They always try to find the best match and person for the job. They always want to make sure we are satisfied with our services and the caregiver is the right fit. They always do their best to come through even when one of their workers quite or something happens. They do their beset to accommodate our needs.

Dan F_1

The guy I see is very nice and friendly and does good stuff with me. I like how they are friendly and nice.

Kathleen B_16

They help my laundry. I like the caregivers.

Dennis G_12

They could make my ability to move easier. I use a walker and a motorized chair so they're helpful but inconvenient. I am very happy with the agency. The last year has been a mess but a regular schedule has been hard to maintain.

Dan H_7

They were considerate and good. They were good at helping me and working around my schedule.

John F_16

I don't know what I would do without them since I am alone at home. I have had some hip operations and the caregivers are very good at keeping their promises to me. I have some health problems and live alone. The agency does what they say they are going to do and show up on time. They are very thorough and do a nice job. I really appreciate their help.

Mary M_57

It's hard to know what effect it has had since I don't know all her caregivers. They're efficient, kind, thoughtful, flexible, and the caregivers have been fantastic.

Jesus R_1

I never had any other agency but this one so it has been great for me. I like it when they help me with whatever I need.

Kristen T_1

It helps my life and helps her when I go out of town. They will let me know if there is a problem and they take care of it.

Keith W_1

It's necessary because I need to shower. I can't do that myself. I like that they are flexible.

Donna K_12

They help me learn to organize things which is my biggest disability. Who I am working with is just incredibly great. The employees are doing well.

Frank L_8

They have really helped me with everything. She does some laundry for me. I like that they are a very good company and they have well trained caregivers.

Theresa S_6

They have been willing to do everything asked of them. She gives her a shower. I like the consistency in care. Other places have a lot of no shows.

Signe B

I have had many conversations with them about my expectations. I would like to see staff take more inativie when they are working. I cannot remember to write everything down. I like the quality of the staff.

Kathleen K_5

The services helped me adjust to being on my own after I was ill. I would recommend them because they are honest and efficient.

Rachel H_2

They were able to read to her, take her out in the community. There needs to be more transparency. They need to protect their caregivers, but their also needs to be communication.

Doug S_9

They get me going in the morning. I like that they listen to me and what I need.

Boyd R

The most helpful part of the services was just having people available to be there to assist the client. My dad really liked the assigned caregivers. The agency was local.

Robert "Bob" O

They have the best solution for me. I was in the apartment alone and I was not doing the necessary things on time such as food and medication. I need transportation to the doctors and they do that.

Loretta H_1

It gives me a little more freedom to schedule appointments on the days they are there. My wife is in a memory care facility and she gets good care. I want her to have a companion 3 times a week.

Tom B_2

They have been packing wounds for me, and they have made sure that they have healed properly for me. They are consistent, their people are trained well, and they do exactly what I need done.

Mike P_2

They do little extra things like do my loved one's hair or give my loved one a foot treatment. I've liked the quality of care and the people who have been assigned to take care of my loved one. They've been reliable for the most part.

Larry D_5

They spend time with my wife playing cards with her. They have good people. The staff is very responsive.

Anonymous_1240

I have gone downhill. It is nice they come twice a day and get my needs done. When I was in the hospital, they were able to get someone right away when I got home. I like the caregivers, especially my main one. She picks up on things so I do not have to tell her what to do.

Fran P

It's very helpful. They help with general cleanliness. I like the personnel.

Anonymous_2637

The services really help me because I live in Kentucky, and I'm not where my mom is. I like that it is very easy to get ahold of the office. They are very responsive. If they see something going on with my mom, they let me know right away.

Roseanne S

My mother-in-law doesn't always have something for them to do, so they just visit with her. That's what she needs, though. She likes them to talk with her, and she's told us about that. One thing that we really like about Right at Home is that they are good about communicating.

Laurel S

I often didn't give them enough instructions to help me, but the most recent lady helped me cook for myself and my dog. They were always here. When the one that was assigned could not come, they would get a substitute, so I was never left without care.

Loraine A

I think they do about all they can right now. I like the compatibility of the person who comes. I like how they have been very accommodating to our needs.

Jean S_11

They have helped us the most by offering the care to my dad. They give us peace of mind in knowing that he is comfortable. I like the consistency of caregivers and ability to check in with the management. They keep us in the loop.

Anonymous_2449

Lisa and Cindy are definitely excellent, but the other caregivers need a little more ambition. They got less enthusiastic as the month went on. I had a total of five different caregivers, and only one of them was consistently late, like a half hour.

Marie S_7

It makes life a lot easier for us 90-year-old folks. They need to notify me of change.

Joe L_11

They get her out of bed and change her diapers. They hire good staff and are good at communicating with me. They are great with my mom.

Nedra S

They provide consistent caretakers. She is very aware of the needs of her client, responsible and responsive, a good communicator, and takes protocol. It is a mixed bag because we have great experience with the caretaker, but the agency has room for improvement.

Stan H

I tried to be diplomatic, and word everything right, I did not want to be confrontational I wanted them to be comfortable and I wanted to offer suggestions. They were hired because I am unable to care for myself the way I like, so they had their people basically clean my apartment and wash my clothes, it was house keeping. For a long time about a year and a half the service was excellent. Then the person that was doing the cleaning was given a desk job and they claimed that they had a wonderful lady who was going to do a good job and she was so bad. I was ready to throw her out. She was completely incompetent and then they brought another young lady and she was worst than the first one, and I did not think that was possible. I was looking for someone else at that point, a different company and I found one. I got a call from the owner and she said that I was nitpicking about the cleaning. First of all it is my apartment and my clothes, my possessions, and she did a crap job and I have every right to nit pick it is my money that paid her. I had every right to nit pick and all I wanted was a decent job of cleaning and a decent job of help and care. I find things after they leave and I found three pairs of my under shorts stuffed inside out in a ball in my drawer. The girls were barley out of high school and they acted like they were still in high school. If it was possible I would go negative on the rating.

Provider Response

Jeannie K_3

They help me. They will take me to the doctor or anywhere I need to go. I like that they do what I need to have done personally, as well as with cleaning my house.

Anonymous_127

The most helpful thing that they do is take care of me. I like that they are on time and they provide good care.

Teresa M_4

The caregivers were good at their job, but they had poor interaction with people. They seemed bitter. Other people should just hire somebody else. The one girl that they got is laid hands on my granddaughter.

Provider Response

Anonymous

They need to have consistent caregivers. They need to improve their communication with their office and clients.

Kathleen "Kay" K_1

The impact came from my caregiver and she is awesome. I like everything. They are wonderful people. They are reliable and caring.

Gerry D

They make life a lot easier. I like that they are very friendly and that they help around the house.

Barbara V_1

They can have more availability to make it easier on me. I like there responsiveness.

Roger S_8

They have made my life easier in a few ways such as by giving him good care and companionship. I like that they try to give us the same person. That is easiest to work with because Roger has dementia.

Priscilla W

They help me with my bills. I like it because it helps me with the billing to get my toenails clipped and all.

Beatrice R

I think it makes my children's lives much easier because they have someone checking on me. They changed over my caregiver, and I like the new one that I have.

Edward L

They help me out with my loved one and they ease the pain from me. It's a good thing. It eases the stress and strain. They help me with the laundry, feeding, and moving around.

Christine S

They need to screen their employees to see if they can do the job. If I had someone that could run errands for me, someone that has a car and could drive places for me, it would help.

LeRoy & Joann F

Right at Home was very caring and they did a good job once we got things in line with the long term health care. They should have had a younger care provider because she was in poor health herself. She was a dear lady and very nice, but couldn't do a lot of things that I couldn't do.

Roseann W

I am very pleased with Right at Home because they satisfy my needs. The caregivers help keep my house clean and that makes me feel like a better person.

Clifton B

Right at Home has a high turnover rate for their caregivers, but the caregivers are really nice. Right at Home has been able to help me with the cleaning of my home and things I cannot do myself.

Shirley D_5

We're very happy with the service they have provided. We have a person who is very considerate. Our caregiver helps out with morning showers and changing bed sheets.

Mark T_2

I like the personalities of the people from Right at Home and their philosophy about care. They have a really good first assessment process. The services from Right at Home mean that I don't have to worry while I am out.

Anonymous_1488

I would tell a friend that Right at Home is friendly, on time, has very good care, they are very attentive, and they do what they say they are going to do. Right at Home helped me tremendously and filled my need.

valleygirl4654

Communication is excellent, as well as their reliability.

Kay Kruse

I am extremely pleased with the staff and my caregiver is a number one (not meaning one as in the lowest). The staff is very good about allowing changes to be made if needed and working well with you.