.png&w=256&q=75){kind=small}
Home Instead - Madison, WI
1574 W Broadway, Madison, WI 53713
(800) 558-0653
Verified Partner
4.3
(13 reviews)
Photos of Home Instead - Madison, WI
Get Cost Information
By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Reviews of Home Instead - Madison, WI in Madison, Wisconsin
4.3
(13 reviews)
JJ-Madison
2
|
May 11, 2020
I am the child of a former client of Home Instead – Madison. I have a couple of significant concerns about the organization that I feel are worth sharing. The first concern applies universally. In our experience their time accounting system leaves something to be desired. There is often a discrepancy between the amount of time spent and what is reported. Unlike some other organizations that use a racking app with GPS, Home Instead relies on the caregiver simply reporting to the office. There is a log book kept at the house but in our case that had entries less than half of the time and it generally reflected the assigned shift not the actual hours. My advice, check in occasionally to see if they are there and if they are, see if they are doing anything more than reading a book or surfing on their phone. The second and more important concern applies if you are seeking dementia care. While they claim to have caregivers with specialized training, there is little evidence to support this. While they may have some that have gone through some CARE training, the vast majority seem to be new to home care and did not claim to have been trained. I urge you to meet with each and every caregiver and watch their interactions with your loved-one. Dementia care is not something to be taken lightly. In a nut shell, do not assume that you are getting what you pay for. Verify. If they are not giving you what you pay for, there are other organizations in the area that will. That said they do have one or two wonderful dedicated (though not skilled specifically in dementia care) caregivers.
Provider Response
Tom
4
|
January 18, 2020
We used Home Instead Senior Care for 4 weeks for my sister. They come to the house for 3 hours and helped out. My sister liked the caregiver, and she's nice. They had an old phone number in the system, and it got confusing, and I tried to tell them to use a better phone number.
charlenemary
5
|
June 23, 2019
The manager is a warm and caring person. He noted that while they are caring for the client it was important they helped the care giver too. You need to set your expectations ie not on the cell phone unless necessary. Don't be afraid to ask for the type of person would work best including care of pets. The caregivers were always on time. A sub wasn't capable of some duties. The .manager always followed up.
serenepece
3
|
May 26, 2016
I hired Home Instead in the Madison area to help care for my mom. They would not take her along for shopping trips, haircuts, etc., unless they could drive a family member's car. It was ridiculous!
Provider Response
Hello, Thank you so much for bringing this to our attention. I’m sorry your experience wasn’t what you had hoped for. For insurance purposes and the policies of the third party organization you engaged, it is recommended that client automobiles be used whenever possible. I would be open to discuss this issue at any time, so feel free to contact me at 608-663-2646 - Tim.
Caring114363850
4
|
October 31, 2015
I’m happy with Home Instead Senior Care. They cost much less than the others, and their service is very good and very professional. I got a caregiver right away. She helps my husband with the bath and grooming, cleans up the house, and sometimes cleans the dishes and vacuums. She’s very patient, and seems to be handling him very good. I don’t meet her, because by the time I leave, she’s not here; and when I come home, she’s not here, but my husband seems to like her. Whenever I need their services, I just give them two days notice, so they’re very helpful.
Melissa24
5
|
September 1, 2015
We hired Home Instead Senior Care. They are very informing, and the supervisor keeps me informed of what is going on. My step daddy really enjoys the persons that have been coming into their house. They seem to be very caring. The scheduling and billing are excellent.
Super satisfied
5
|
November 3, 2014
I have worked with other in-home care providers, and my experience with Home Instead Senior Care is by far the best I have had. My caregivers have been pleasant, on time, and good at their jobs. The office staff has treated my requests with respect. I truly appreciate the help and support I have received from Home Instead.
Joseph30
4
|
October 31, 2014
The people are very accommodating and do a good job. It would be nice if there was a website to allow a person to verify the appointment dates and time.
Peter and Judy
5
|
October 5, 2014
With so many senior care options available the choice was made easier by a recommendation from my daughter-in-law in Chicago who used Home Instead's services for her mother. Our experience here with Home Instead was excellent as well. David, my husband's care giver, was professional and genuine. He was always on time and thorough in his care with a sense of humor and interest in both my husband and me - willing to assist as needed and open to suggestions. The office staff was accommodating and efficient in their role. If we need in-home care again, we certainly will call Home Instead.
FootTapperMama
5
|
September 20, 2014
We were fortunate to have Ann represent Home Instead as a caregiver for our 95-year old mother and it was a great match. Ann had a way of working with my mother that made her feel a part of whatever was being done for her. She worked with my mother when there was a cooking, baking or canning project she wanted to do. We were very pleased with the care that Home Instead was able to provide.
Busy Mom
5
|
July 7, 2014
I was referred to Home Instead by a person I trust, and I have been extremely pleased with the relationship that has grown between my mother and her caregivers. I feel comfortable communicating anything with them, and they are willing to take on nearly any task. Mom has come to really enjoy caregivers visit, and they have allowed her to maintain a sense of independence and dignity.
3Savannah
5
|
June 24, 2014
I was extremely pleased with the care I received from Home Instead Senior Care. The staff was very caring and respectful. Most of all, I have been pleased and extremely grateful for their sensitivity to my personal needs and requirements. Thank you, Home Instead Senior Care!!!
WonderWoman1
5
|
November 22, 2011
HomeInstead has provided my mother with wonderful caregivers and has always been there a resource when I needed a caregiver outside the regular scheduled times.
What you can do with Caring
Services and Amenities of Home Instead - Madison, WI in Madison, Wisconsin
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Madison, WI in Madison, Wisconsin
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
Help seniors by writing a review
If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.
Request Pricing Information
By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Compare costs, photos & reviews of senior living and care options near you.
Questions?
Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.
Didn't find what you were looking for?
Caring's Family Advisors can help answer your questions, schedule tours, and more.
