BrightStar Care Madison Madison, WI

Karen F_29

The overnight care allowed myself and my daughter, it allowed us to get the rest and recuperation that we needed so that we could continue to get proper care and attention. We had the energy to provide care. They allowed us to be incredibly flexible. When we needed to change time, it was easily accomplished. When we needed to change the plan of care, it was easily accomplished.

Karen C_53

They try to pair with a perfectly matched caregiver. The caregivers are nice and helpful.

Ellen_1

Some of the aides did not know how to transition my dad into the bed. I liked the flexibility of not having a contract.

Chris H_15

They cared about my mom and gave her everything she needed. I liked the people who helped my mom.

Mary_5

They come on time. They do what they need to do. The people that come are good at their job.

Cathy L_5

When they come, they are good. We just have to wait and see if someone is coming in. I've gotten numerous phone calls during the weekend saying that they could get ahold of the aide or that they wouldn't be available to come. I set this up for Saturday and Sunday from 4-6 and I don't know if someone is coming this weekend. It's never the same people. If someone doesn't come this weekend, I am going to find someone else.

Anonymous_1717600313

When people call in, they can find someone else. I have liked that they are very friendly.

Anonymous_1716372054

They've helped us with medications with my husband, and bathing my husband. I like that they seem to know what they're doing, and they keep me informed.

Anonymous_1715157095

They go to doctor appointments with her. They are very reliable.

Eileen P_2

My caregiver cleans for me and exercises me. I like that the caregiver comes in and does a good job.

Craig M_4

They help by being there to make sure my mother-in-law is safe. They are reliable. They seem very professional and they have people that do a good job and show up on time.

Denise M_19

They have good communication. I'd like to see them have consistent staff.

Patricia K_15

They have gone through reorganizing the agency and it has not been as smooth. I like that they have long-term workers that I can request.

Shields E

They ensured he was fed and I think he felt cared for because he had someone to talk with. The caregivers and care team we had come in were dedicated.

catchick1961

I have had brightstar for 3 years for my mom who has dementia. The caregivers are always pleasant and helpful in getting her to do activities. Mom loves to go for walks so they would take time each visit to get her outside on nice days. Sometimes working in the garden. They also help with meal prep and light housekeeping. Emily W has been with mom almost from the start and even though I have had to keep rearranging the schedule due to cost she was still coming 1 day a week. Cindy R has been with mom almost 2 years gets mom laughing and she sometimes plays the old records for mom and they dance around the living room. I have now had to go another route for care but I would recommend BrightStar to everyone that needs assistance. It gives me peace of mind knowing that my mom is well cared for when I can't be there.

Kristine C_1

When they are not here, I have problems doing things. They are the ones who drive and help with my errands. I like the caregivers, they are always nice and helpful.

Sarah S_14

Their inability to provide staffing and refusal to work with the MCO has been awful. They need to have better communication with staffing challenges. They refused a contract with the MCO with our client so billing has been messy.

Darren D

They help with my blood draws. I like the person who comes out. They are pleasant.

Michael B_60

It was very helpful. Heather was an awesome caregiver.

Anna R_8

The person who comes is a wound care specialist. She is exceptional. The nurse who comes is excellent. She's very transparent and flexible.

Arutha A

They do a good job giving me baths and helping me with my hair. I would recommend them because they are dependable and do a good job when they come out to help me.

Anonymous_1702722301

We switched to two days a week, and I like to be by myself. I need the help, though. I would recommend them because they are very professional, and when they came and interviewed me, they sent one person to me and that is all it took for me to want to start with them.

Jenn G

The agency has answered all of my questions, and they look to match caregivers to Enid well. They are very responsive, and the caregivers have been excellent.

Julie M_20

Our care provider Kayla, she is outstanding, and she communicates well with our family and any concerns that she has. Now we have an awesome team but when we first started it was difficult for people to fill in the times, and we are using two companies to be able to do that.

William "Bill" W_2

They could clean more in order to have a greater impact. They could bring stuff with them, BrightStar wanted to know if I had the cleaning supplies, and I don't.

Jerry T_11

It's been very helpful because I had surgery and my ability to get around isn't so good. They help me with everything around the house and keeping me clean. I would recommend them because they have given me a good experience so far.

Jacque S_2

Karen is exceptional and taking care of Peter and keeping him clean. I would recommend them because they are efficient.

Frank M_22

They have made the experience positive with good personnel and excellent response to questions. The agency is efficient and its personnel is excellent.

Anonymous_7598

They're a thing I can't do because of my stroke, and they do it successfully. The workers have been doing pretty good, that is why I would recommend them.

Anonymous_5505

They have help with him being able to live independently. The caregivers have been consistent and reliable.

Pat R_5

They clean my house, and sometimes they make me food. They are very dependable, I love my caregiver.

Jane _10

They are very reliable, and I can actually depend on them coming. The professionalism of the caregiver and the communication is good.

Anonymous_7479

She does things that are essential that I can't do and takes my mom to the store. The caregiver helps her get groceries and little things during the week. I feel that at times the caregiver could do to help her out, even though my mom isn't asking for it. My mom doesn't let me see her binders.

Anonymous_7453

They enable me to schedule a surgery. I like that they are organized and they have well-staffed people.

Cathy G_10

The three days she's here I don't have to worry about them at all. I like Kayla, our caregiver. She's great with my parents. She's cheerful and keeps them engaged.

Susan S_68

I get charged for 2 hours, and it always takes less than an hour or half an hour for the services.

Ann A_10

I looked forward to seeing them every day. They helped me just get by every day. I liked that the people that came knew what they were doing.

Gail L_3

I had let the house go then I had to stay in the hospital for two months so there were a lot of things to do here, and my caregiver is great at makings things easier for her. I would recommend them because I really like my caregiver.

Kevin C_5

They could have made my life easier by having someone exactly what needed to be done. When I first started with them, I was eligible for a grant. It was nice as I had a regular caregiver and all of a sudden, they could not find a worker. I got different caregivers and I had to explain what was going on.

Jennifer M_23

They make sure that she is safely getting the things done that she needs in the morning. I like that they have worked with my mom to get caregivers that work well with her.

Michael M_77

They responded quickly when we call them. It feels like they know us as we know them. I like that Eden all the way to the caregiver, there is consistency.

Barbara B_57

I appreciate that they come to my home. I like Bright Star's availability, timeliness and responsibility.

Walter S_9

The most helpful was her being able to get bathed. I like that I had no complaints about their services.

Anonymous_3285

They only drive me to appointments but it is very helpful. However, there were staffing issues once so I could not get a caregiver. The staff is friendly, helpful, and nice.

Bill L_8

The caregiver provides showers, helps with dressing, and exercises with my loved one, which is all very helpful. I like that they are here on time when they are scheduled, so I'd recommend them.

Cathy G_12

Keola took over and drove me over to the clinic along with my cat. I requested Keola, and she was scheduled for me to see her.

Anonymous_226

They act as my hands if I need something done or traded or whatever. They take me shopping. The amount of time that the person stays. I would like longer hours.

Annette _1

People were easy to talk to. They were very flexible and easy to work with. I could get care only when he needed it.

Glenn C_1

They provide good care when the caregiver's here, and it allows me to get out of the house more without concern or worry. They've been timely, done what they said they were going to do, kept us informed, and they found a compatible companion that's worked out extremely well.

Fern L

I get some free time with her here. I have had no complaints. They are very accommodating.

Karen H_18

They have provided structure for the client and peace of mind for myself. They provided support for our family when we did not know how else to get that support.

Christi W_1

They helped by being there. They were timely and competent. She had a wonderful caregiver, Yolanda.

Anonymous_6740

They helped the most by being helpful with daily hygiene and encouraging the client to do more exercises. I like that the staff are so caring, kind, understanding, and they are just really attentive to the pairing of caregivers to the patient.

Nancy B_55

They have helped the most because she is getting more regular visits and care between the caregiver and the family, and it is taking the burden off of us. I like them because of the convenience and the consistency of the services.

Gail & Bjorn T

They explained everything to me well. I appreciate the availability of the staff.

Matt B_2

They allow me to do more of my own things. I like that it is easy to change schedules.

Ron W_3

He helps me get organized. The caregiver I got, Aaron, is really helpful.

Bernice _1

I'm used to doing my own work, so it's hard to keep them busy. It cuts down on your privacy. Mostly what I need them for is my husband, so when I have someone here, that all I have them here form.

Anonymous_6357

He didn't get the care he needed. There should have been a program to help stimulate him. Often, the caregivers wouldn't show up.

Mary K_42

The agency has helped us the most in providing services that we can't to Anne on a daily basis. I'd tell a friend that I like that they're very friendly and kind and they're good with their care.

Charlene I

There is a variation in the people. Overall, they are very pleasant and very kind. Some of them are more helpful than others in terms of listening to what I have in mind to proceed to help me. There is such a variance between the people I have had. Currently, I have just one or two caregivers. Initially, there were a large number of people coming into my home and it was difficult to keep track of them.

Tom C_8

They suggest solutions. I like how they provide good service.

Carol _14

They could make my life easier by having more consistent caregivers. They need more help.

Anonymous_6316

They helped Howard with his medication. The nurse was nice.

Mary B_123

They do meal prep and clean my kitchen. I like the worker that they provide.

Laurie B_11

They help me to feel like this is my home. I like the executive director.

Kathy w

It's just been as needed but it has kept him safe which is the main thing. They have been very professional and responsive.

Anonymous_6002

BrightStar Care needed to give more training and more explaining to the caregivers on what they are supposed to do and how well they need to do it. A few of the people who came were excellent, some were good and two of the caregivers were poor. BrightStar Care needs to have more consistency in the performance of the staff.

Bea B_2

It's getting to the point where if I didn't have help, we might have to go into a home. They're making it so we don't have to do that. They are having staffing issues, like everywhere else. The people in the office listen and work with me to try to find what type of staff that I need.

Anonymous_6020

They could have provided consistent caregivers. I had inconsistent caregivers and I didn't know in advance who would be coming. I found that stressful.

Lornie S

They help me by being here on a regular basis to allow me to get away. I like that they are easy to access, but there aren't a lot of staff available.

George P_14

We aren't faced with a new person every time. It's been a great impact on my life. The agency was willing to deal with a specific aspect that we needed help with.

Connie M_10

They help her take a bath. They should have more availability.

Anonymous_5849

They were not helpful to me at all. I really don't want them back. I would not recommend them at all. I had an accident and had feces in my underwear, and they did not even clean it out. It was sent through the washer. It was a mess.

Nancy A_18

She did not understand that they were there to help her and that she did not have to entertain them. We liked that the nurse came out and talked to her about the care.

Anonymous_5844

They have been responsive to our needs. There are issues with scheduling and getting enough workers. They have been cooperative. They cannot fill shifts.

Anonymous_5747

they have given me a much needed break. They are very consistent and the people that they have taken care of them.

Kristin K

My dad gets a break from being there all day. It's nice for my mom to have someone to talk to, besides my dad. The staff that we ended up with is very good.

Alana H_1

BrightStar Care helps me to do things I am not able to do as I have MS and it is nice to know I have someone there for me to do things. They follow through with what you ask them to do. BrightStar Care does a very good job as I have had them for as long as I have been in this apartment. They listen to what you want to be done and I like that.

Kathy _11

They were very helpful and accommodating and responsive. I really liked that they were willing to work with us we had some very specific needs and they were able to find someone very fast.

Mark M

Doing what you ask them to do. They do great work.

Mary "Karen" P

They provide me with personal care. The girl that comes is very friendly.

John _19

They provide personal relief for me. I like the service and the flexibility.

Sharon G_11

I am at ease and confident that Shane is taken care of. BrightStar is dependable. The individuals that come to the home are all skilled. You know you are getting good care.

Anonymous_4874

The caregivers do things for me that I can't do for myself. The caregivers come on time and are always here. They are very competent.

Carol P_18

It was minimal. They gave me three people, and I did not feel that BrightStar should have had her actively working after recovering from cancer surgery. They need healthier caregivers.

Doris S

I am using a walker, and need help with showers and personal care. They have good knowledge and caring ways.

Jack T_2

They come and give them a bath. They are very nice and it works for us.

Betty E_11

They improved my life. The agency handles things to my liking and responsive.

Dorothy B_19

They check in regularly to make sure everything is going okay with my moms care. It helps so that not everything is falling on our shoulders. I like that they make sure there's a connection between the caregiver and my mom.

Steve N_3

I really like they are really nice to me. I know when they are coming and they do a good job.

Tracy S_5

It gives me more time to do what I need to do. They show up when they need to.

Anonymous_5237

They could make it more personable for him in terms of engaging with him. I think if the caregivers were more trained or engaged, that would be better.

Theodore V

I have a terrible kitchen and they do the best they can with it. I have always liked working with them, because they are cheerful and friendly.

Eva B_2

They give me ideas on how to improve. They are very competent, friendly, efficient, and on time.

Brad K_1

They help me take a shower. I like that they always provide someone I need.

Greg _1

She doesn't need as much care as she needed before. They were able to send people who my mom can get along with.

Kathy S_31

I don't have to worry about her. They are there to help her with chores and make sure that she's taken care of. The people are so friendly. Anytime there is a change in the schedule, they let us know. It has been a lifesaver for my mom.

Phyllis S_16

She has helped me the most with helping me shower. I like the girl that comes every week. She does everything she is supposed to be doing and is very well-trained.

Sam M_1

They did everything I needed. Everybody there did what they were supposed to do.

Bonnie _2

I didn't like that we had different people on different days and I have to explain things repeatedly. They would respond and let me know what was going on with Gene.

Laurie D_5

The care at the beginning was great because I needed help with a lot of things. Now I do not need the services since I have healed, so the impact on my daily life is not as great. There is always room for imporvement. I would likely recommend them.

David V_11

The services should have had better training. I would recommend more if there was more people staffed.

Robert D_22

The caregivers that are here regularly come in and do their job. I need them to help me with things like cleaning the kitchen. They have some good caregivers and some not so good caregivers.

Michele P_2

I can't clean because of debilitating pain. It used to take me over a week to clean my house so the services are life-changing. The company is kind of short on help lately so they can't always come to care for me. They also have not called me a few times when no one was going to be coming.

Pat E_1

I really depend on it. There are certain things I can't do all the time but I know that they will be done.

Anonymous_1573

They don't always show up. They need to make sure people show up for the shift and that the shifts get filled.

Barb M_8

They made my life easier by them being there. My dad is in Madison and I'm in Minnesota. I would tell a friend that the my dad enjoyed the girls that came out.

Rose Marie G

I am able to do some of the functions I am unable to do. Grocery shopping is one of the functions. The people you are helping can depend on them being there each week.

Anonymous_4771

The conversations we have make my day-to-day life a lot happier. I like how the people who come to visit me are very kind and pleasant.

Anonymous_249

I like having a professional who is available for the services that we need. The services we have used have changed a little bit. They just provide the service that I need. I feel confident in the service that they provide.

clientowj

Not at all reliable. Poor communicators. They canceled four times out of 8 (in two week period) with 2 hours notice. They send aides who have never been here without informing us. They have a very high employee turnover rate.

Doris K_1

If something unusual comes up, they get someone to help me. They could make sure that everyone they send to me is as good as my primary caregiver.

Anne H_8

It allows us to sleep at night since they watch my parents. If more of the money that we paid would actually go to the people that are working that would be better. I asked them how much they make and it really should be more. The quality of people was variable. I would like to see them be paid more so they could be retained longer.

Marilyn L_7

The person who's doing it is very very fast and maybe not quite as accurate when she makes the bed. She's not quite as neat as I would be if I had done it. I'd like them to be a little more careful with things.

Mary T_18

The agency is helpful by getting good, capable and friendly people. I like that they are prompt, the people they pick are pleasant, and they do their job well.

Nancy _12

I think it would help if they could have as much consistency and continuity in whom they send as possible. I know that is difficult, but it's also very highly prized. I like their flexibility, friendliness, and professionalism.

Daniel B_7

I had a stroke so I need them. I need someone to cook for me. We are having trouble getting people here. Some won't show up and they have trouble getting a replacement.

Dee _1

It's pretty essential. My sister and I both have full time jobs and wanted to care of him at home. I like the flexibility of the schedule and the caregiver's caring nature. I would tell a friend that I found them to be flexible and caring. They were also consistent with the caregiver. During covid we were able to get the same caregiver every time.

Chuck E

The services were great, it was the whole situation that was difficult. The office staff were always great. They were always helpful.

Rosemary F_3

They help me to clean up and bathe. They should give me the same caregivers and not change them up all the time.

Rosemary "Rose" B

I always have to think of jobs that I had to give them. Some would just jump in and do the work, and others do not. One thing that I did not like was the hours of the last caregiver. She came from 4:30-7:30pm and I did not like that. I would like them to come early afternoon.

Jere H_1

They've helped the most by being able to clean my house when I can't. I would tell a friend that they hire good people.

Carol W_12

They have been reliable. I like that they are very supportive and up front. They are very friendly.

Judy G_15

The caregiver cleans and gets her work done. She is very clean and thorough. I would recommend them because they are reliable and informative and patient.

Deanna C_1

They help me get in and out of the tub. I have never had problems with getting people over here.

Gloria C_11

They are good at making sure he is up in the morning. They do his laundry. They scrub is kitchen. I have nothing to compare BrightStar to. My brother in-law only gets one hour in the morning and one hour in the evening. It doesn't give them much time to do what he expects.

Elderly person

I hired Brightstar to give my mom her medications twice daily and have her drink a prescribed amount of water at each visit. To me it seemed very straightforward. I hired this company because I had heard good things. Unfortunately over a three month period they failed to correctly follow the care plan at least a half dozen times. The biggest issue is that if they did not administer the medications or the water, the staff manager was not willing to send someone out to rectify the issue and give the medications or water, whichever was missed. She said they would only do so if the medications or the water prescription was not administered three times in a row, and she's not a doctor. Wow. At that point my mom would be at real risk. It seems to me that this company is still in business only because there aren't many alternatives for home care. Very very shocked at the management's lack of actually "caring".

Bob F_6

They provide me a break, because my life is pretty boring with Coronavirus. It gets pretty lonesome. It gives me a break in the routine to have people come in. The workers are really a great help for me.

Anonymous_4452

They could have availability. They could have more education for their employees.

Christopher E_1

It is kind of difficult when you don't see the same person each time. I have to show somebody that is new what they need to do. I don't see the same caregiver every time.

Pharis H

They did what I needed, and part of the time, I was utilizing them to evaluate how I was progressing in the areas that they were helping me with. They were able to get me to the point that I didn't need their care. They have very good and helpful people. They made life so much easier!

Barb G_1

Everything she does when she comes here helps me. The girl I have coming here is very good.

Karen H_21

The agency needs to train their cleaning people better so they do a better job. I get the staff for light cleaning and they could do a better job at cleaning. I have not been happy with them.

Rick R

When we need them, they come so it's working out pretty well. It seems to work pretty good. They line people up for us.

Vonyetta B

They help the most in providing daily care. I like that the company is consistent.

Dorothy T_8

The services provided by BrightStar are a high impact because it relieves me of things I am unable to do myself anymore, and they assist me at night. I would recommend BrightStar because the caregivers are knowledgeable, friendly, and consistent in showing up.

Madison Patient

I hired this company to administer morning and evening medicine for my mother. The meds were clearly marked MORN and EVE. Yet three days in, they had NOT administered two days of morning medicine and had administered the evening medicine in the morning. My mom's blood pressure was 192/140 by the end of the second day, she's 82. They nearly killed her. They sent a different person to the home every single time, zero consistency. Bad, Bad company, find another provider before you risk your loved one's life with Brightstar.

Jean T_6

They are friendly and helpful. They are willing to do anything for me.

John U_1

Again, we need more consistency in the people that show up. The ones that are not good, we spend all day trying to get them to do things. The quality and consistency of caregivers could improve.

Chuck _2

We need them, we are not needing them as much now. It has been effective. I am not sure if they can do better. I have a hunch that all agencies have this problem. We have had a number of times where they could not supply someone for our schedule.

Liz _1

The impact of BrightStar's services were high, because there was someone there for Shelly 24/7 because she constantly needed care. I liked that BrightStar had quick coverage to start when we had some cancellations.

Stuart _2

It has improved my life and the services are great. I am not able to get around much, and they come in and stay till the housework is done. They come and they do a great job.

Melody M_1

They've helped make sure my husband is safe when he showers, they keep him safe when he does his exercises which is very helpful. I like the friendliness of the staff at the office and their ability to listen and actually care.

Beverly U

They do a lot of work for me. They help, I don't know what I'd do without them. They are always on time.

Kathleen K_3

They are good conversationalist. They can give me a call when they are going to come. Sometimes I'm not here when they show up.

John C_33

I just worry about getting the coronavirus. Most of the caregivers are pretty good. One man put the mop in a mop pale for me.

Dennis S_11

Well they take care of my wounds. I do not have to do that on my own, and they give good advice on how to take care of myself. I like my nurse, she is very caring. She is efficient and professional.

Linda S_35

The provider has helped the most in doing my laundry. I like the caregivers because they seem pretty good about cleaning the house.

Marvin L_1

It has been pretty good. We have not had the same person come. It is someone new every time. A lot of them are students and one was from South Africa and very interesting to talk to. They just screwed around with the hours a little bit but we got that straightened that out. It was no big deal. They come in and are all business. They do their job well and then they leave.

Anonymous_3967

They could do cleaning and personal care. They could do more for her. They are dependable for the most part.

Peggy L_6

They do a good job at taking care of our needs. They educate the clients about self care.

Linda W_29

They sit and talk with them. They are so helpful to my parents! It's always nice to have the same person around.

Anonymous_3890

I have a bad back right now. They give me a towel bath. The caregiver has been good and responsive.

Mary A_49

They all come in and work with her on her exercises. I have already recommended them to people. We have some regular people in. The care has been good for her. Everyone seems to work well with my mom.

Michael "Mike" P

For me they are very flexible and they work with me. If I think I might be a little late, that does not bend them out of shape. They are professional and friendly. I just feel like they know what they are doing.

Edward Daniel R

They can make sure she is on time and don't change them all the time. They keep changing the time. She has different appointments that she goes to instead.

Bonnie B_12

I couldn't do it without them. It's very good, she changes the linens of my hospital bed, it's difficult for me to do. I use a walker and it's hard to mop, and she helps. I love my worker. She is so helpful and incredible.

Johnny C

They're over twice a week for 3 hours, the allow me to shower and they clean my apartment. I was treated by another company and they were horrible but BrightStar is excellent.

Anonymous_3720

It was needed at the time. I have to work and I was gone at the PM shift so it was important someone was here. I mean it was okay it was just a different girl every night. It was not consistent.

Ann W_8

Sometimes it was impossible and other times I think it wasn't impossible. They needed better training for their staff. I don't know that they had clear instructions for their employees. Some of the workers were good about writing in their notebook about what was done with my mother and others wrote nothing.

Katie _1

There was certain caregiver that he was found of and she was most flexible with him. They have been very flexible. The client has some unique challenges and they've worked with us on those.

Bertha T

They help me clean because I'm in a wheelchair. They're really good people and do whatever I ask them to. They come in and do what they're supposed to do without asking questions.

Joyce C_16

If they had been more self-starters, they could have helped a lot. I shouldn't have to tell them what to do. The excellent ones did not come back. They changed rapidly and I never knew the ability of those that were coming. It was tenuous. Some of the aides I had were excellent and some were poor. I was not able to do much and they needed too much direction. They should have been better able to find things to do without me telling them.

Mary C_51

The caregivers could have accessed her at the appointed time. There was a lot of anxiety for if they were coming or when. The independent living facility has some very specific expectations on how caregivers would get in. The caregivers continually could not figure it out. I believe they were not getting good information from the office. The emails would be sent about how to get in directly to the office. The office wasn't giving the caregivers the full information.

Mary Lou F

They've just been very reliable and I don't have to wait for them to come because they are on time. I like the employees that they've sent me.

Jill F_1

Just having someone there to be with him was very helpful. The caregivers were very nice and helpful.

Anonymous_3450

They are very good to me. They are here for me when I need them. They are very considerate and they are here when they are supposed to be.

Francis E_2

If I didn't have them, my apartment wouldn't be clean. Everything is fine with them. I don't see any big issues. They do cleaning that I wouldn't do.

Betty S_18

It has been helpful. They provide whatever my dad needs and can't do anymore. My parents love the care from BrightStar Care.

George W_11

It improved my way of living. Everything that I was concerned about, they helped me improve on it so I had a better life. The service that I got from BrightStar was excellent. The people that came to take care of me were top-notch people.

Brad _1

They helped him go to the bathroom and make meals. They got him water, and talked to him. They are always here and did extra things like cleaning the dishes and cooking meals, and keeping my dad company.

Rosemary V

I don't have to take her out to walk or clean the house as much. They are right on time.

Jill B_9

Because we have the agency, we don't have to go over to his house as often. I like that they are doing a good job with him and even though his dementia is getting worse, they still clean up his mess.

Gary J_2

I enjoyed talking to her. She lived near me. When she worked, she'd work hard and when she was done, she'd sit down and talk to me. I liked our caregiver. She was a terrific caregiver.

Tom W_8

She wouldn't have been able to function without the care. She has some issues with one of the helpers. It would be nice for the same person to come every day.

Betty L_17

They take care of housework that I can't do myself. They could offer the girls more incentives. I like the women who come. They are very nice.

Dona H

He is getting a bath every day that they come. They are doing a good job for my dad. They are only there three times a week to bath him.

Debera H

They can schedule the time more to what I've requested. They can do a little bit better in sending people out when the person that wants the services wants the services. I've asked for the services at a certain date and time, and I'm not getting them.

Joan T_7

If it wasn't for BrightStar, he would have to go back to a nursing home. They have always sent very skilled people. I have no complaints about the care that my loved one gets.

Linda F

I thought they were very good. I was satisfied when I had them. I got through the injury. I liked that they were very helpful. I was fine with them. I did take a fall in the bathroom when they were here. I injured my shoulder. I still have shoulder problems. That was unfortunate, but accidents happen. People fall, and there's nothing you can do about it.

Richard T_2

I have problems with my balance, so it is hard for me to do certain chores. They are always on time, and they do a wonderful job of cleaning.

Merwin "Crawford" Y

The service is normally very good. They have made a difference for me. I like the flexibility of being able to cancel out for one day if my daughters are visiting and can fulfill the needs that BrightStar provides. If there's any other reason to not follow through on a certain day, I can cancel. The flexibility of scheduling is a major positive aspect.

Joan N_2

She enjoys people, and she really likes working with them. It is good having other people besides her parents. They work with her on her computer. For us, we are pretty new and flexible. With our daughter, we like to get the same two or three people that get to know her on a rotation basis rather than a different person every week. We have to run through the whole routine every week.

Elmer J

They meet my health needs. They do a nice job.

Ken K_3

The person providing the services is great. They were always available when I had questions and needed help. Things went smoothly when changes happened.

Sandra P

She did things that my mom enjoyed while giving her care. She would sing with her. They did a really nice job matching my mom with somebody who was fun loving and took an interest in her.

Anonymous_2853

Their telephone answering people in the past have made some mistakes. The people they send are well qualified, pleasant, and on time.

Stu E

It really gives me peace of mind. I just want them to do things without us asking them. They do what they are asked to do.

Joseph E

The place is cleaner, and they do what they are supposed to do. I can't do anything, and if somebody else doesn't do it, it doesn't get done. The place is cleaner and nicer.

Earl H

When I have to go to an appointment, they will accompany me. They are always doing their job.

Ruth H_17

I can't stand to be around my mother because she is so hostile to me. They are reliable, and they have good communication.

Darryl C

They are too many different people coming, and they don't know what they are doing. They seem like they don't have experience. They could have more consistent caregivers coming, every day.

Mary D_18

They help me with daily chores so she could stay in her home. I like the flexibility, and when I first got them, I only needed them for a week, but now I made them permanent.

Sue W_5

They just need more consistency with caregivers. There were some people we only saw once, and if someone new comes, you have to train them. They need to have more consistency with the caregivers.

Anonymous_2420

They are helping me clean the apartment and vacuum. It is hard to bend over. They need to have the same person come every time.

Betty O_2

It's helped me a lot. I needed the services really badly. I needed the companionship and for someone to be in the apartment here with me. I needed someone I could talk to. I like the workers very much, especially the one I have.

Jean F_8

I get a nice 2-hour break. I need the extra help. I do get a different person every Tuesday, Thursday, and on the weekend. I would like to have the same person so we can get to know them, and they can get to know us. He can't walk very well, and he tends to fall, and I can't get him up. I have a bad leg, and I am not much good anymore. They were very nice to us and did what they were supposed to do.

Margaret K_4

They helped me by doing laundry, and that was most helpful. They had friendly people and were hard working.

Anita B_5

They were here for him, and I could get out for a little bit. That meant a lot. Sometimes, they got him breakfast. He had very good care from whoever came here.

Jacquie S_1

They help her do her shopping, and they bring her back home. My mother has been pleased with the people who help her.

Anonymous_2150

They could do the things they can see need to be done on their own. I think that they do a pretty good job.

Ted G_1

They pacify my wife when she gets angry at my leaving. The caregivers arrive on time.

Verda R_1

The caregiver does an excellent job with laundry and vacuuming. I only have housekeeping, but the person the agency sends is very reliable. I like it very much so far.

Kathy B_5

It makes life more livable. I like that they work with me, and we have good caregivers. They take me to my appointments. The caregivers works hard for me.

Jason B_1

They have outstanding resources and caregivers. We like the nurse checks, as it has made the process straightforward. The caregivers have made the experience great.

Daryl L

They have assisted with the physical therapy, and they look at family albums. The people are qualified, on time, and they have great personalities for the people they are working with.

Peter S_3

They provide skilled nursing assistant care that the family couldn't do by themselves. They provide all of my needs for staffing.

Diane R_2

She does things that I can't do. I get the same caregiver all the time.

Thomas O

She did my laundry and shopping. She did a lot of things for me. I had no problem with them. I liked the service person. She did a lot for me.

Bill _5

When we need them, they come and fill a needed gap. They are very responsive. I called on Sunday, and I was hoping to get somebody to come Monday morning at 7:30 and they set that up and it worked! That was very responsive.

James Christopher "Chris" F

They take care of things that even I don't think of. The people I have seem very caring.

Colleen M_1

They have made things easier by helping me every day with making my house good. I like that they are very nice, thorough, accommodating and good at what they do.

Kim M_7

They do things that I don't have to do and I know I don't have to worry. Right now, we only have somebody come once a week for 2 hours.

Connie N