Home Instead - Martinsburg, WV
1288 Winchester Ave, Martinsburg, WV 25401
(800) 558-0653
Verified Partner
4.8
(22 reviews)
Photos of Home Instead - Martinsburg, WV
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Reviews of Home Instead - Martinsburg, WV in Martinsburg, West Virginia
Mariane
5
|
October 27, 2024
I've been using Home Instead - Martinsburg, WV for my mom. I'm very happy with them. I have regular caregivers. It started just two days a week, and then we added another two days a week, but any time I want them for an extra day, I call them up and tell them. They like you to give 24-hours' notice. If you want somebody you can call within an hour and they'll still look for someone, but they'll charge an extra $15 for short notice. They send a variety of caregivers. Most of them are excellent for what they get paid. I don't think they get paid very much, but they're wonderful people. I was happy with all of them. I find that they're prompt. We just need them for three hours, but sometimes if I need it for more, I'll call up and ask if they could stay for an extra hour, and they'll let me know if they can. They do a whole list of services. They do laundry, change your bedding, give showers, and give you meals. One of my caregivers puts lotion on my mom's skin if it's very dry. They'll bring her outside on the porch and sit outside with her for companionship. They let you know if they see anything wrong. They give her showers, so they might see something on her skin that I'm not aware of. They always bring to my attention something that I might want to be aware of. They're very, very nice.
West Va
5
|
June 9, 2023
Since availing myself of their services, staying alone in my own home makes my life easier. Their staff is very professional and responsive to my needs. They help with all the little daily chores which wear me out, I am so grateful to have them.
tiggerriffic
5
|
November 19, 2020
the agency is great placing caregivers for the schedule that best fits your needs. The caregivers are on time, neat and very friendly. We have had very good relationships with any of the girls that have been hear, almost like family.
Ken
5
|
September 10, 2020
Esther was absolutely fantastic. Hard worker, friendly and just great. We would love to have her again.
Anna
5
|
September 6, 2020
Caregivers are kind, go all out, very friendly, and they make sure my needs are met. They keep me safe.
Lucy
5
|
July 4, 2020
Excellent services received.
Karyn
5
|
June 25, 2020
Bree is the definition of a caregiver. We are so blessed to have her as our fathers caregiver. There is a dedication to her that is overwhelmingly evident in her day to day interactions with him. She exudes patience, compassion and overall professionalism which is astounding. We are so thankful to have her.
PaulBrowne
1
|
June 25, 2020
This in home healthcare assistance agency does not adequately train and supervise its care providers. They are absolutely incapable of providing the kind of care and stimulation that my wife with dementia needs. After one month, I discontinued their service.
PenneyAnne
5
|
June 18, 2020
There isn't anything that I eould have wanted to know up front that the staff didn't make knowledgeable to me from the start. They made sure I was completely informed the first day on the phone when I made the initial contact & then 2 days later when the Coordinator came to review my needs. My only wish is that Home Instead participated in the WV Aged & Disabled Waiver Program thru Potomac Highlands. I wish I could afford to have staff in my home every day for 4-5 hours just for my safety but I'm unable to afford it. Other than that, the staff & my Caregiver has been wonderful. They go above & beyond to make sure I'm safe & cared for.
Barbara
5
|
June 17, 2020
Caregiver, Esther S., is a wonderful person. I look forward to every visit.
Kenneth & Donita
5
|
April 16, 2020
Bree has done a fantastic job in all areas at our home. She is efficient, self-motivated and has a wonderful personality. in short, she is a pleasure to work with!
ADH daughter
5
|
March 25, 2020
The companions have been warm and caring to my mother and tended to the needs I have requested. The office staff has been fantastic with changes of schedule, handling concerns and questions.
Lisa
5
|
December 20, 2019
Everyone goes above and beyond to help with your needs. This is a great organization that meets the needs of our community. It gives me and my family peace of mind knowing they are there for us and our loved one.
Joe
5
|
July 22, 2019
Christy is always here on time and always pleasant. She has changed her schedule to accommodate us because she is so good with my father. Im very happy with her care!
Betty
5
|
July 17, 2019
We, the family and I, have found Christy to be friendly, capable, competent and willing to do anything we have asked her to do. She is timely, never late, unless she calls to alert us. We all, my husband, my children and myself, appreciate the excellent care she gives us. Even laughing at my husbands very silly jokes.
Sue
5
|
July 15, 2019
I appreciate what all Ginger, Kellie, and Christy does for you. Especially, being here to read for me and take me to my doctor appointments. I like the way the office staff keeps me informed and helps me with questions I have.
Barbara
5
|
June 19, 2019
I love the caregivers that I have through Home Instead. They always know what I need and how to help me. Having someone to come to my home and help me to stay in my home is important to me.
M Beverley
5
|
April 19, 2019
I have had the pleasure of using Home Instead several times for myself and others in the family. They are so personable to work with and provide excellent care. I have and will continue to recommend them to anyone. Marshall
Shirley
5
|
March 30, 2019
I have been highly satisfied with the service that I have received from Home Instead. The people at the office are really helpful also.
Vjwrn
5
|
March 20, 2019
The staff in Martinsburg were so caring and wonderful , the schedulers , the staff. They were a godsend to me in caring for my dying mother. I cannot thank you all enough for the care and love you gave her and me . Thhank you and god bless
Anne Teresa
5
|
December 29, 2018
Caregiver is always on time and she is flexible if schedule changes are needed. We couldn't do without her.
Cherylmc
5
|
May 21, 2018
All the caregivers my parents had were wonderful! Always on time and always very engaging! Very accurate with their record keeping. My parents loved them! They were sorry they couldn't bring them when they had to move into assisted living.
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Services and Amenities of Home Instead - Martinsburg, WV in Martinsburg, West Virginia
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Martinsburg, WV in Martinsburg, West Virginia
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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