BrightStar Care South Puget Sound Tumwater, WA

Anonymous_1712577870

As it turns out, I had stayed in the hospital for one night. When I came home, I got a ride home. The first thing the caregiver asked when I got out of the car was which one of us had the surgery. I didn't need much help. She was just available in case something would have happened to me. I wasn't in pain at all so in one way, it didn't impact my life at all since she didn't have anything to do. We talked a little bit and watched a little TV. I called quite a bit in advance and talked to someone, but I don't know if she's an owner or manager. It took a little while to get going on the information. I think that was because I contacted them kind of early. Other than that, everything went fine. She got a hold of me right away, and she found a person for me. I don't know if that's just the normal time frame for things, but she got someone, so that was good.

Mary T_30

They are here when I need them. The staff is caring.

Anonymous_1708438909

They need somebody that is more consistent and have more workers so they can cover more shifts. They need to improve by having back up caregivers.

Amy L_13

They have always fixed issues, and they do a great job.

Joe M_22

The caregiver taught me how to do certain things better because I did most of the care. She taught me things, she sat in on meetings with nurses and some other professionals, and she participated in conversations. I really think she made a difference. It took about a month for the client to get used to her. We had a lot of people coming in, and she didn't like that. Once the client got used to her, she was buddies with her, and it worked out really good. I liked that the person they gave me had a lot of experience overall; as well as with end of life care and hospice care. She was so confident, so compassionate, and so helpful. I couldn't say enough good things about her. As far as the quality of care, it was absolutely excellent.

Kippy S

The services definitely facilitate my needs. They take care of me very well. I like that they seem to be very thorough, show up at the right time, seem efficient, and it is very good.

Wanda B_9

They provided prompt care and started helping him right away. They were prompt in getting him set up with the care.

Sandra _5

It helped him do what he needed to do when he stayed home from the hospital. The administrator was very responsive to my needs, so I can bring my dad back home from the hospital.

Linda M_37

They help me get up and down the stairs. I like the girl that comes to the house. They do a great job and help me take a shower.

Michael J_11

They've helped the most by providing me with what I need and medical assistance. I would recommend BrightStar because they have good-quality scheduling.

Anonymous_7514

Most often, they were on time and the person they said they were sending was the one to show up. They could have flexibility with the hours available.

Robert B_81

They come and do what I ask them to do as long as I remind them to do it. They do not know what they are supposed to do when they come. I like that they have good management.

Patty B_9

They have made my life easier by preparing my meals and getting all the things I need in the morning for me. The get my containers full of water and charge my devices. On the weekends, I get a bath, and they help me change my clothes. I would recommend them because I've got two great caregivers and they meet my needs and are pleasant people, they are good cooks.

Katherine N_4

They've helped the most by providing security and just general household help. I have already recommended them. They're very communicative and everyone we've dealt with has been really kind.

David T_31

The services have been especially helpful, because they went through a couple of different people until they found someone my mother just loves, and she loves my mother. She showers my mom and cooks for her. I would recommend BrightStar Care because they found just the right person to help my mom.

Cathy _2

The services are helpful because we talk things out about it. I would recommend BrightStar Care because they are probably the only agency out there. Bob has liked all the people who have come to see him.

Fred M_5

It frees me up to do other things I need to do. I like that the people that I have are consistent.

Patricia W_28

It has impacted it positively because she was able to calm down and comfort me. They need better training on how to handle older people. I feel that they do not want me to get emotionally better.

James "Jim" M_5

I don't have much of a daily life I spend it at home. She is honest. I have had others who stole things and that is really bad. I trust her to be careful with my possessions. I like the person that I am working with. She talks to me and I talk to her. It is a good working relationship.

Anonymous_6684

They were so busy they didn't have anybody to take care of the client. It didn't really relieve my having to do all the work. We didn't really get any care from them because they were too busy. They came three times.

Patricia W_26

Emotionally, she takes a lot of stress and strain off of everything. We don't have to worry about things. She is very personable and we get along well. I like the caregiver; they take care of anything that needs to be done.

Steve F_14

They have made the experience positive by being willing to do whatever is needed. The client gets along with her primary caregiver.

Esther S_5

They helped me with my shower. They were very nice.

Lois B_10

They provide the care needed. I have not had a caregiver for 6 weeks.

Anonymous_6133

The caregivers could communicate a little better about any issues my sister is having. I like they are easy to communicate with.

Jody L_2

The care has been really good. Carl in particular is quite a character. He can shower Jon and help with that. Based on the help that I've gotten and the people that have come it's a ten. Shelly answered the phone and she attacked me verbally for calling her that early. So why did she answer the phone if she didn't want to talk to me. That was really poorly handled. She redeemed herself though when she called back in the afternoon and she listened to my request.

Mary O_7

They take care of my mother consistently. They need to improve consistency with the caregivers.

Olive _1

I sometimes would have to do things myself, but Brenda always worked her shifts, she had been worked extra hours for me just to help. I liked Brenda, our caregiver, she was just great.

Doug O_3

They can have better quality people and lower the cost. I would like better trained staff.

Kelly .

She needs more care. She needs more days a week, but she can't afford it. So it's not the agency's fault. They have been prompt in their services.

Suzanne S_14

The person they sent is well matched. She does what I need her to do. They are responsive to my phone calls, the billing is easy, and the staff are well trained.

Rachel F

They provided us with one on one care immediately. They are efficient and act quickly in times of needs.

Anonymous_5587

My mother-in-law has been able to hit it off with the caregiver. They have been a good fit. I like that they are usually quick to respond.

Carl "_1

They do what needs to be done. They have done a very good job taking care of my needs.

Ralph B_4

The people they sent were really nice. They need to be better communication.

Stephen W_1

The provider takes care of my Mom. That is what helps me the most. They providers are on time. They call me when something up.

Pete S_2

It alleviates stress and time away from my own family. She is a difficult client and is very dependent and wants to remain so. BrightStar Care seemed like a good program, but the timing or the math wasn't quite right for us.

John A_33

The care was good for my dad the way it was done. They were not fast at getting here we had to wait.

Anonymous_5259

It allowed me to do what I needed to do. They need a bigger staff. I would like to have them be more available. It's difficult to schedule someone to come.

Anonymous_5151

Have a better billing policy and not just bill us up. They put charges on my card and don't say what the charges are for.

George R_14

It can be difficult to find people, but now they have people here regularly! They show up.

Jean H_11

She has to have it to stay at home. They help with things like making her food. I like that they have sent really good caregivers for the most part.

Larry S_11

They help me with my exercises and cook for me. They should have nursing staff that can be called on in an instant.

Michael M_58

They watch her while she takes a shower to make sure she stays safe. I like how they are reliable, but I don't like how my mother complains that the caregivers don't do anything.

Nancy B_44

They made life easier by being reliable, and I knew my loved one was cared for. They provided two caregivers, 24 hours a day on short notice. The care was a little uneven though and I didn't have the best experience at the end. Overall, the quality of caregivers was good.

Susan L_25

He works his butt off for me. He mops for me and is a great guy. I like that my caregiver from Africa is awesome. He's an incredible being.

John W_46

They have helped the most by being kind and caring people. I like tat the caregivers are really caring and compassionate.

Rachel J_1

The client was struggling with the idea of needing someone, but they listened to her when she gave comments about the caregivers. It was really easy to get the client enrolled quickly, which was fantastic. They were very responsive to changes in needs. They did everything they could to make the client feel comfortable.

Kathryn C

It sets my mind at ease knowing they are there, and I can increase times if needed. The communication has been excellent, they have been attentive to our needs.

Anonymous_3834

The caregivers help me bathe. They talk to me and are encouraging. These caregivers are friendly. This agency has nice staff.

Gloria L_8

The provider sent one that drove me crazy. I would them recommend them. They are willing to work with me.

Irene "Annie" B

They only come once a week. If I hadn't gone to the store I would ask them to go to the store for me. I have been pretty satisfied with the services.

Sandy .

If the services were not available the family would have had to step up and do the work. They were right there the day she came home from the hospital. Julie was right there to get things set up. They were very efficient.

Patricia "Tricia" D

They mostly did the laundry sometimes. The first one did sheets on a bed that no one sleeps on. She never did do my laundry that I told her to do. There were ads for BrightStar Care all through a movie marathon I was watching and all the ads were lies. The caregivers aren't trained. I had a list of things that needed to be done and some were more important than others. Cleaning was one of them. I had one gal come in who said she was a personal caregiver and would not clean. I was paying $34 a hour for her to be sitting and playing on her phone waiting for the wash to be done.

Lorraine H_1

They advertise that they are able to do light housework and cooking but I found that very few were very skilled at that. They could have better training for their helpers.

Bob G_15

It's been a real relief for us. They are flexible. You pay as you go. There isn't a contract and you can end it as need be.

Ray R_2

I didn't have to worry about him because I knew they were looking out for him. I liked the care he got because of all the attention they paid to him.

Catherine E_1

I liked the caregivers' cheerfulness, explanations, and willingness to do anything. I liked the clarity of what they were doing for us.

Charlotte P_4

The services give me a break and time away to be able to do business and shopping. I think that if possible, when sending someone new, especially at night, there should be some kind of introduction.

Pat W_9

They do everything I ask. They have good communication.

Julie S_14

They worked with us to get the right match for my mom. Everyone they sent was good. They were all very kind and took care of my mom.

Janice L_3

Confidence that mama's receiving good care. I enjoy the communication they have.

Deborah L_8

I appreciate that she is professional and easy to work with. I think my nurse is fabulous.

Mandy S

It helps me stay home so I don't have to do everything in the hospital. I would recommend them every time, I like that I can take my medication at home. The nurse is personable and knowledgeable.

Mike _2

My sister said they are useful. They could be more consistent for the times people they hire show up and stay for.

Ruth H_20

They are here to help whenever I need it. They are dependable. I do not like the overhead cost though.

Anonymous_3729

For me they don't have to do very much. There isn't anything specific I can think of.

He040520a

My experience with BrightStar Care has been satisfactory. It's understandable that they're running a little short on staff, so I don't get a consistent one all the time. The caregiver they sent out the first time worked very well. But she's had a couple of occasions where she wasn't able to keep the appointment dates, so they sent out another one. There were 2 different ones other than the main one. But neither of them is what I would characterize as being efficient. They felt uncomfortable doing some of the things that I would have done. And I got notified a couple of days ago that one of them has tested positive on the virus so we're sitting in a waiting period now. Their backup people have not been top-of-the-line to do everything that I would have liked done. I have had about 4 different caregivers from this agency since the beginning of March. Two of them are okay, but the other 2 left a lot to be desired. My original caregiver gave assistance with the laundry, did some cooking and shopping, drove me to my doctor's appointments and helped me shower. There was a whole range of things that she did. She was able to help me with most things. But the other 3 caregivers would rather resort to sponge baths rather than helping me with the shower.

Carla D_1

I feel like I don't have to go to the facility as often, which has been a relief for me. When they first came out to introduce themselves, they let us know what to expect and were great at explaining things.

Anonymous_3242

They need to work harder on their scheduling and have backup for if there is an emergency so the client isn't left having to worry about somebody not showing up. They need to screen their CNAs better. We've had two who didn't show up. They need to pay their CNAs more so they can get better quality.

John T_12

They help her bathe, dress, fix lunch, and clean up a bit around the house. My wife needs minimum care and they do their job very well.

Frances H

At times my loved one drove me crazy. I always had to get to her first, and I was always last. She didn't look at me with love anymore and got so bitter at times. One time she grabbed my arm and scratched me all down my arms. When the caregivers come, they help out and take care of her for me. I feel like I've been rescued because I know she is being taken care of. They care and want to help. They are there for you.

Betty H_23

I don't know what they can do to make it easier on me. I like that they are dependable.

Larry J

They helped just by being there in the morning and evening when she has medication requirements. She would get disoriented, and she would have a hard time finding her way back to her room. They were there to help her back, so she would be embarrassed to ask another resident to help her find her room. We used her for three hours a day, but there were some occasions where I was out of town, and special needs occurred during the day. They were very accommodating and sent someone over. They took care of it. There were no scheduling problems, and someone was always available.

Todd H_2

They could have just had a little more communication with me. I liked that they were very accommodating.

Diane M_16

They are very thorough, accommodating, and nice. They are very polite, courteous, and understanding.

Ramona N_4

We have a nurse come for her vitals, and a bath aide that comes. They are both good. They could let us know when there are changes in appointments.

Karen L_13

They provided round the clock care with trained and compassionate caregivers. They were quick to provide caregivers. The caregivers were well trained and compassionate.

Lisa D_8

They helped my mother with her daily tasks. They were very accommodating.

J.Rosen

This is a great agency! The office staff was very supportive while taking care of my mother. I am greatful I had three wonderful CNAs that took care of her while she was on hospice. A very caring staff.

Anonymous_1852

She refuses to let them do certain things. They could have better hours and be better at communicating. They can get better qualified caregivers that know how to work with a female that has dementia. They can have better communication. Some things have fallen through the cracks.

Belita H

They were good, but my mom was too independent.

Michele V_1

They always had different people coming, which was a problem, but to their credit the services were on an as needed basis. There were several things that happened to us, like caregivers never showing up and not calling anyone. They just went somewhere else. Typically, they were really late.

Steve W_8

My loved one has dementia, and she needs someone that will ask what she wants. The current caregiver just isn't what she needs. Initially, they had two caregivers, but one left, so the other had to do both days. She's not a good match, so we've requested that they send someone else in.

Catherine _2

It has been very helpful, especially having the care during the night and a few hours in the morning. It is extremely helpful, and we couldn't do it without them. They need to make sure that their CNAs are nonsmokers, because one of them that comes a lot is a smoker. They use heavy perfume, and my loved one has lung cancer, so that will set her off into a coughing fit.

Leslie E

They help me bathe, get dressed, and get into the bathroom. They could lower their cost. I think they are quite expensive.

Sherman B

It makes a big difference in my life. There are a lot of things I can't do, and they will take care of it for me to make sure it gets done. I like that they are competent and I can count on them. They do what they say they will do. When they aren't going to come, they will let me know.

Cheryl G

I needed them. When they were here, the caregivers were all good, except one. They were fine. If someone wasn't going to come, they should have called and set up someone else to come and help.

Brandon H

One person in particular saved my life on the last day. Staffing seems to fluctuate. Many caregivers were being swapped all the time, and is felt like there was a pool of four people. However, we were never left with out coverage. The people were great.

Ann M

I was always able to get my messages through and they handled every need I had. They are professional and they get the job done.

Anonymous

They don't always reach out to us about how they can improve, but they are good at what they do. Communication with the caregiver is good they are prompt in getting back to me.

Mary R

The first caregiver was really good, but they were only here once. There was a lot of housework, but that didn't always get done. They do not have a registered nurse, which is something that I needed.

Mary C

They're nice girls and they are polite. They do what they are supposed to do, they help me with showering, and they help with getting dressed. They just help me when I get up in the morning. I only have them here for an hour and they do what they are supposed to do. They help me with the showers and that's about it.

Mike R_4

They helped move my mom around and that was a big thing. I liked that the office staff went the extra mile to make sure somebody was available. If they had had more caregivers ready to go, that would make me more likely to recommend them. We ended up with someone from the office staff a few times because there weren't any caregivers available.

Teresa

When my loved one is compliant, they are available when I ask. They do their best to schedule according to his needs. They are able to work with us on scheduling. The intake nurse, is very kind and knowledgeable.

Helen C_10

I would like the caregiver to be on time more. They help me the most with transportation. I like the people they send to take care of me, they all seem to be pretty knowledgeable.

Colleen J

I only have her once a week, but she is there to help me with my blood test. I have been very satisfied with them, and whenever I call, they take care of the problem and assure me it will be taken care of.

Allen H

They are dependable. It helps by simply not having to be responsible for picking my mom up to get to doctor appointments.

Linda H

They seem to try and make sure that there's coverage when there's supposed to be.There are several different caregivers, and they mostly have a good attitude. I'm not able to get around well, so they're available to take care of me and do what needs to be done.

Regina "

I think that the level of care that we receive is very good. The caregiver is professional and we get along well. It seems to work well for us. It is a great help for me and my wife. It gives me freedom to some things that I need to do.

Pam P

BrightStar Care is responsible, caring, and prompt. I couldn't get by without the care from BrightStar Care.