VIP Private Home Care Services Mill Creek, WA

VK1223

VIP Home Care is terrific. They get my highest recommendation. When my mom was dying from cancer and was sent home on hospice, we had to choose a home care agency very quickly, and it was a stressful time. We evaluated about six agencies, and ended up choosing VIP Home Care in part because of the consistently high recommendations we received from nurses and friends that used them for their parents. I'm happy to report that the reviews were accurate; they really are great. Tanya the Case Manager from VIP took my panicked phone call on a Saturday night. She not only was able to set up 24x7 care with less than one day's notice, she also gave me some of the best, most honest and knowledgeable advice. During the time VIP cared for my mom, we had 24x7 care with both a nurse and a nurse's aid (which I recommend). We interacted with about 6 VIP nurses aides. I'd say all of them were excellent. All of the VIP caregiver's are terrific and went far beyond their job responsibilities to make my mom comfortable, and it was a tremendous relief for the family to know she was being cared for so well.

RoseLe88

Our family is blessed to receive outstanding care and support from VIP Home Care, especially from Joyce & Halima. During a challenging time VIP came in immediately to provide care for our mom who is receiving the best care. From the first time I spoke with the Case Manager, I felt Tanya’s compassion and genuine concern for my situation. She made me feel understood and comforted when the stress was overwhelming. I would also like to thank the entire care team who are there 24/7, for the loving care they provide to my mom, with dignity & respect. Thanks also to Vicky, Scheduler, who always remained calm when I was stressed; who was friendly when I needed to hear a friendly voice. I am grateful to everyone at VIP Home Care for their exceptional service and genuine care. Thank you for making this difficult time more manageable and giving us Peace of Mind!

AnaB96

We needed emergency care set up for our mother who had a bad fall and had broken her arm. VIP was really quick to respond and get us an amazing caregiver to start the same day. Mom called Violet her "guardian angel" and they became friends quickly. Violet was able to help my mom with showers, dressing, transfers, meals and all the care needs for my mom. We truly could have not survived without this help VIP provided us. They supported us through all of our tough time and were able to assist to get my mom who is almost 100 years old to being mostly independent again. We will always be great full to VIP Home Care and their caring, trustworthy, dependable, professional caregivers. We couldn't be more happier and recommend them to anyone who needs care. If we will need care in the future we know who we can count on. Thank you for all the amazing care and team work you guys provided. You have become a part of our family and we will never forget you.

nothonest

VIP caregivers took care of both our parents when my dad come home from the hospital. My mother has dementia and my dad could not take care of her any longer . The caregivers were caring and took good care of our parents. However I would not recommend this company to anyone ever! They were deceptive in their business practice never got invoices or statements, money kept coming out of account. Finally cancelled there services and magically got all the invoices. I would advise you to not use this company for the trusted care of your loved ones!

iwduped

Please BEWARE when hiring this agency. Although the caregivers were kind, caring and capable, the administrative practices were sketchy. We did not received invoices in a timely manner and felt we were taken advantage of financially. After 4 months, we moved our family members to an assisted living/memory care facility.

ReviewerFY#0621b

The VIP Private Home Care Services have been amazing. They're helping me with daily care, maintenance of the house, and emotional and mental support and help. They're just great and I'm very satisfied with them. They could improve a little bit on coordinating with the finances and insurance. The caregivers are very responsive and aware of what I need. They see and kind of think ahead of what needs to happen instead of just trying to catch up. They help on all levels, from making meals to helping me get in and out of the bed and bathing. They're excellent at all the different areas that I've asked them to assist me with.

Ben51

VIP provided excellent care for my dad and took care of him during his last days when he was on Hospice. They were proffessional, compassionate, and most of all caring. They went above and beyond to make sure his needs were met and that he was always taken care of. As family we always were updated on his care and the staff had great communication. Thank you especially to the Case Manager who made things run smoothly and always took care of every detail. I know I could rest easily because everything was always taken care of. Thank you again to the amazing caregivers who put their heart into taking care of my dad. You truly all were a blessing. I would highly recommend VIP Home Care to anyone looking for care for their loved ones.

shirley1944

My mom has been receiving care from this provider for the past few years. They have been excellent in providing a great care team that goes above and beyond and most importantly they have kept the same caregiver's for her. The caregiver's have been become like family to us and each time I come to visit they always are on top of thing's and make sure my mom is always looking her best. I get updates from the office staff who come out to see her weekly and I am always amazed how they always pay attention to all the details. I could't imagine my life without them and neither could my mom. I would highly recommend them to anyone looking for care for their loved one. Thank you VIP for all you do and for all the love you show my mom.

mikevd

They were good at getting providers quickly however, they failed to provide invoices timely and accurately and follow directions. Our family member has server memory and cognitive issues and they had patient sign documents without a family member present or communicating to his POA about the need for signatures....Invoices were for trivial items such as purchases of red bull for provider....still haggling a years worth of invoices as some are over 14 months old and impossible to reconcile and were not provided until months after their services were terminated. Added expenses for accounting and legal fees to deal with their lack of timely and accurate accounting....We used At Home and other agencies with out this much problems...

Linda118919850

We got a caregiver from VIP Private Home Care within two days and was setup before my dad came home. They fix his meals, take his blood sugar, they do housework, and help with dressing and showering. They drive him to his doctor’s appointments. They were very nice and most caring.