Care Advantage - Staunton Staunton, VA

BETTY C

They come and help me by getting my food ready. They need more helpers.

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CAROL L

They could make my life easier by sending us the caregivers they promised. I'd like for Care Advantage to improve by sending caregivers more often when they should be.

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PATSY W

The caregiver has provided companionship for my mother. I would recommend them because we have a really good caretaker. My mother loves her.

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MARI F

They have really good people that come. It is laid back and not pressuring.

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PATRICIA R

It is all a matter of trust between the office and the staff and me. I have had quite a few caregivers come, even though I told the office that I don't want new people.

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ROSE R

All the aides didn't know how to give a sponge-bath properly. It's been pretty easy communicating with Care Advantage and I haven't had any issues.

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BEVERLY C

The services should be more attentive. I have had issues getting caregivers to come out to me lately. This agency should show that they care about me as a patient more.

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SHARON T

My wife is doing well mentally with their help. They have been working out fine. I don't know that much about the services other than that they have been working out good.

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BEVERLY W

It's made a big difference. They help out and go above and beyond. They feel like they're on your team. The scheduling and the providers are good.

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HERBERT H

It also gives me peace of mind having someone there. I like that they are very good at getting consistent caregivers to my parents.

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MARY P

The day she was with her it was all day. She revived good quality care so she was in good spirits. The lady that came with her was professional.

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STEPHEN P

They are always there for me when I need them. I like how they treat me. They are very kind to me.

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JUDITH D

They were able to feed her and help bath her, they did the things for her that were difficult for me. I liked that they were on time, professional and helpful.

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LESIA L

They make sure my needs are taken care of. They make sure I have aide . They have qualified aides who provide good care.

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PAULA S

It is a big burden to take off my shoulders. We have trouble with the agency because their caregivers are not available on the days we need them. They cancel, and the agency doesn't call to let us know.

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ORVILLE J

Whenever I need anything, they usually get it to me pretty quickly. I think they're doing a pretty good job. They handle everything well.

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PATRICIA M

They just take really good care of me. They take really good care of me and they fit to your needs.

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TAMMY G

They help with the bathing and showering. They are good people that help me a lot, the nurses and the girls.

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CHARLA H

I would have liked it if they did what I asked them to do. Nelly was great, the other ones would show up and just sit, they wouldn't understand.

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JANET B

They gave me an aide that I can relate to. If I get a good aide, they are nice people to deal with.

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HARRY C_2

It makes my father happier and gets the extra help he needs. They are always prompt to let me know if they can have anyone there, they seem to really care about him.

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JOHN A

The help I have now are pretty good. They are good people. Sometimes the help they hire isn't very good. They don't want to work.

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MARY W_2

The caregiver doesn't call out, we had a lot of problems with that before. Hayley is excellent. On the days that Hayley is there Mary is in much better spirits. Hayley is absolutely wonderful and goes above and beyond to take care of my mother-in-law.

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DONALD W

Their ability to do things that I am not bale to do has been very helpful. Like lifting and other physical things that he needs. We had a very bad start to the services. When someone has to leave they need to have coverage in place so I do not have to fill in and cover for them.

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OWEN S_1

They need more quality caregivers. There isn't much they can improve on until we are over Covid. They are very tight on caregivers. They cannot provide the level of care they did for my mom until after Covid. They would fix him breakfast.

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JOSEPH C

They help me to take a bath and fix meals. They are a great agency to be with. They sell me a great service and they send me good caregivers and all the staff is friendly.

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JOAN B

They help get her dressed and help bathe her. They caregivers are very respectful and caring.

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CLEMMER R

They clean my house and do anything that I ask of them. I really like the aides that I get.

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MILDRED K

They need to let us know what is going on. I never know what is going on. They need to keep us with an aide. We had a new aide that missed 2 days in 3 weeks.

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REBECCA S

They take care of her and help me as well. They do the dishes and laundry. They work with you. I work in a restaurant, so I work weird hours. They do everything they can to help you out.

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Anonymous_3198

Initially I was very dependent on the services, but not so much anymore. I don't think the whole process is fair to everyone.

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CHARLES C

I think he is doing an awesome job. There is always someone there. If his caregiver can't be there that day, they call and let me know in advance.

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FRANK N

I'm able to go out and not worry about my husband. The caregiver spends a lot of one-on-one time with my husband. The caregiver is very kind and polite with my husband, and she comes on time.

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JEFFREY S

If I have to go some place, it is just the comfort of her walking outside with me especially if I have the cane. She stays close enough so that if I need to grab her shoulder, I can. I like the fact that my aide and I get along really well.

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DOROTHY M

They give me companionship. I can talk to them. It helps me feel better with my depression. The aide is always here and does what they are supposed to do.

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CARL W

When we needed a break, they were there to help us. They've been very good with the care of my father.

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PHILIP W

I think it is managed very well. I am very pleased with the discretion they show. They are meticulous about sending someone.

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MICHAEL S

The girl who comes helps with whatever I need help with. She helps him get ready and lifts him to the wheelchair and such. I like them because they're very pleasant to deal with.

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Anonymous_2647

They help me. They are good. They do everything correctly. They do cute little things for me. They do okay. I do not have any complaints. They talk to me.

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JEANINE M

They help the most by helping with bathing and things like that that I can't do anymore. They have honest people, hard workers, and people I can get along with.

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ROBERT W_1

They help a lot. Sometimes, I really need help, and they are there. They are all polite, and they do whatever I ask them to do.

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KATHY C

They have been helpful and do a good job. They do everything that has to be done. I like that they do a very good job. They clean and sweep and do anything I need.

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MARGARET R

They always find me someone if I don't like a caregiver, and they'll find me someone else, even if it's for only one day. They're very friendly, they take care of you, and I have never had a problem. They're good about if you don't like someone, they'll change them out.

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BARTHOLOMEW C

It's the reason I'm getting along because without them, I wouldn't have anyone right now. I appreciated so much that I went to them and asked for my caregiver, and they hired her because she was working with me before she was working with Care Advantage. The only way we could have her was if she worked with a care agency, and they helped make that happen. I would like them to increase the salaries of the caregivers because I had them here a year ago, and I thought the bill I got at the end of the visit was high. I thought the caregivers had higher salaries than they do have.

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Anonymous_859

I cannot do anything without them. They drive me where I need to go. They need to throw away their phones. ***N/A answers, rating doesn't match feedback

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STEVE F

She looks forward to them coming. I can call and talk to somebody at the office.

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CHRISTOPHER D_2

My house has never been cleaner than when my caregiver has been here. She even cleaned the cat poop for me. I like the personality of the individual that takes care of me.

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Anonymous_949

There was one incident where a caregiver called in on a weekend, and they weren't replaced. The person we have taking care of my grandfather is working out well, and my grandfather likes him.

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Anonymous_834

When I ask for a caregiver, they need to show up. They didn't send a caregiver last Sunday. I am not sure if I will get one tomorrow either. I need one every week.

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Anonymous

They haven't given me any caregivers for a couple of months, and they haven't been answering their phones or trying to get me someone. Sometimes, they don't show up when I have them. They need to answer their phones when I am calling.

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RAMON M

Everybody tries hard, and they have good attitudes and good personalities. I would like them to improve their technical abilities with their products and cost.

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TOBY D

They allowed me to work and they came while I was at work. They were very good. I could call and they would fill in and get people in when I needed them, especially on my respite hours.

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KAY H

They could have more help by having more caregivers or hours available. I would like them to have more help available.

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CYNTHIA P_1

She suffers from high anxiety, but when she has someone there who she likes, her anxiety goes way. I love the care person my sister has.

SCOTT R_1

They could have provided services better, and made sure that people were there. They need to make sure they have people available to work. The caregivers were great, but the ability to get them there was poor.

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TONY E_2

The impact on my mother's life has been superb. Just about anything my mother asks them, they take care of for her. I am perfectly satisfied with the Care Advantage people that work and the people in the office.

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ROBERT B_1

They need to call me and let know what is going on. She has brought light into my life.

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Anonymous

They take a lot off of me to give me a break because I take care of her when they are not here. They are very well trained, very compassionate, and overall good with my mom.

JANE F_1

Their availability and ability to get someone there was great. They will try to get someone there right away if you need someone in a short-on-time circumstance.

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SHARON B_12

They provide quality care. It allows me to get the care we need when we need it. They're dependable.

MICHAEL S_15

It is hard, but now I am able to get out of the house. I am able to go shopping, go to lunch, and go to church. It is fantastic for me. The caregiver is great! There is nothing that she can't do, and she has no problem doing anything.

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BARBARA F_17

The aide that came worked with my mom and had a lot of trust in her. I plan on using them if she comes home. If the aide can't show up, they have backups.

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SHIRLEY L_10

They could answer the phone when I call, like in the afternoon they don't answer hardly at all. They need to get their act together in the office. It's poorly managed, and there is only one woman who is on her game all the time, but she is from the Harrisonburg office and everyone seems to be lacking in their abilities to be efficient.

JEANIE J_1

They come in my home and take care of things and me. I didn't like some of the people they sent me in the beginning, but I love the person I have now.

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JANET H_2

I believe that my caregiver needs to be talked to and told to not just sit for two hours before she decides to do something. If I am sleeping in, she sits in the chair or is on the phone. One of my issues is that I have to tell her what has to be done every day. I'd like my worker to come and do her job. She brings her personal life into her job almost every day.

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EVA C

They are very talkative so it helps me from being so depressed by myself, I enjoy their service and their talking. I think the world of the help that I have got, they are energetic, they do a good job, and are always busy.

WILMA C_1

I need a caregiver that can do other work, such as wash my windows, and I would like to receive those services through Care Advantage. The company keeps me informed about what is going on and things like that. They will also call and check in on me to make sure everything is going alright.

BARBARA C_14

It has made my life much easier, I can't clean my house. The caregiver that comes to my house is excellent and is always willing to adjust her hours for me. I had some people that were awful in the beginning but now I have a great caregiver.

Anonymous_711

They could have done what they said they were going to do. The caregivers could have showed up on time and sent the same person. I didn't like a lot of people coming into my house.

WILLIAM SCOTT M

In the beginning it was hard because it was someone new every time and now the one we have knows what she is doing and what we expect. They need to be more consistent in the caregivers they send out.

VICKI L

The caregiver I have now is really good but she has a hard time working on the weekends because she has children. Sometimes they don't answer the phone or I'm holding for an hour.

CHARLES R_3

I would like to have a permanent caregiver instead of having new caregivers that I have to start over with. I would like to have a permanent caregiver.

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SUSAN M_7

They have helped by being reliable and here. If I am not happy, I make sure to tell them about it because they are very responsive.

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GENEVA H

I looked forward to them. They knew what needed to be done and they went right to work. They went to the grocery store and cleaned. I didn't have to tell them what to do. They were wonderful. They were good help and went about the work like it was their own home. I was sick and had a hip replacement, so I couldn't do anything. I needed the help and I needed them.

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Anonymous

Each of the caregivers who came, did something different. They helped me get back on my feet. It's very complete and what they helped me with, was worthwhile.

DIANE L

They let me get some sleep when they came in to take care of my husband during the night. I really like the person who runs Care Advantage, but their was one caregiver that ruined the experience for me.

Anonymous

I've had a lot of different people, so that makes it difficult. I wish they could find one or two people to be with me all the time. When I click with someone and get to know them, it helps because they start to know my health. The only thing I can really say I dislike is sometimes they do not send someone out on the day I am expecting someone. They can't get someone in place so I am left alone on that day. Other than that they are a good company. But I have been alone before and I didn't have any money. They only give me 6 six hours, and I need more hours than that.

Kathy C

They need to make sure my loved one takes her medication and they need to be more patient with her. The caregivers should be able to complete the list they are given and make sure my loved one takes their medication.

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EDITH S

They are doing everything that they are supposed to do. They are good and they are always here on time. They always fix my sister something to eat.

RUFUS D

I am able to count on her being here, and she doesn't try to get out early. The caregiver has done a great job at helping me out because I have problems with some of my activities of daily living.

ILA V

They have helped me very well, and they have cared for me. They are very good. They have good caregivers and workers.

Anonymous

I guess I'd say compared to not having any help, it was at least something, but I usually had to direct them to tell them how to do things. As long as they were coming to see me, they were fine, but I wouldn't really recommend them. They would come and sit down and then I'd have to tell them what to do.

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Anonymous

There are certain things that I find difficult to do myself, and they make it possible for me to live with relatively little assistance. When somebody doesn't show up, I am unable to get in contact with the office to get a replacement.

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BARBARA S

I couldn't do without them. They make sure that I'm up and dressed in the morning, that I get my morning medicine and coffee, and that they feed the animals. Not only do I have a whole bunch of physical problems, but I also ended up being re-hospitalized. I'm down to just my left hand, and I'm right hand dominant. They're doing everything that my right hand can't do. They make sure that I'm stable and safe. They help me after seizures, and they drive me to doctor's appointments. They keep me straight with the date because my memory only works at about 50%. They are flexible, and I like the quality of the aides. There is an ease in talking to the office.

DON R_3

They have taken a lot of stress and burden off of me. They are friendly, but some of the help can't do everything. For example, the one that was sent to my father's home was very pregnant and was limited with what she could do.

BETTY M

I didn't have to sit up with my mother-in-law all night. They came on time, and they took good care of my mother in law. They were courteous.

Anonymous

They were very stressful for me. I would have liked for them to let me know who was coming and to receive my phone calls so I could know if anyone was coming at all. I was never aware of why no one was coming for me.

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ROBERT H_15

I'd say it was average care. They need to be here, they left me, as well as my loved one, and I need care. They were late to their shifts.

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MARY C

I would recommend them because they have been really good to me. I have really been blessed with my caregivers, they have been really good. Everyone of my caregivers knew what they were doing and were very kind. I cannot say anything other than this. They really worked hard.

Anonymous

I was more willing to put more effort into working than my caregiver was. Today I wanted to get some exercise and she was helping me but I was more interested than she was to get things done.

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JOHN FORESTER T

I would absolutely refer them, but they are all sick right now and we cant get anyone to come. They have saved my sanity. My husband is very old and they come in to help.