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Care Advantage - Franklin Franklin, VA
177 Commerce Park Road, Franklin, VA 23851
4.2
(122 reviews)
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Reviews of Care Advantage - Franklin in Franklin, Virginia
4.2
(122 reviews)
MERTIE J
4
|
July 19, 2022
They could make me feel like they care. They just need to be patient.
Provider Response
MARY ANN H_3
5
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July 7, 2022
I am 91 and need help, they have given me good care. I like the caregiver they send me.
Provider Response
DORIS S
2
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July 1, 2022
They need to send caregivers on time. I've had three different times when no caregiver showed up.
Provider Response
ALMA B_1
2
|
July 1, 2022
When they come, they need to know what their job assignment is. They need to study the assignment. They need to know what they are suppose to do. They need to be well aware of the customer, the customer's needs, and everything before they come in there.
Provider Response
BARBARA C
5
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June 10, 2022
They get me in and out of the bed. I like the help that I receive. The caregivers are on time. They are very accommodating in doing what I need to get done.
Provider Response
Anonymous_6127
1
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June 10, 2022
They would have big arguments and it did not work. They should not send someone unprofessional. The agency should improve the services, it was terrible.
Provider Response
BEVERLY J
4
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June 7, 2022
The caregiver was on time. It is a large company.
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NELLIE F
5
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June 2, 2022
Care Advantage sent over an awesome nurse. She was very professional and was there for every step and need of my mom. She was never on her phone and was unbelievably awesome. Care Advantage was very attentive to my mom's needs. Anything that we ask that she needed, they made sure she received it.
Provider Response
DOUGLAS D
2
|
May 13, 2022
Only one caregiver was good but the rest of them were bad and didn't help out when they were supposed to. The caregivers didn't do their job correctly, they didn't help like they were supposed to.
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CORA W
5
|
May 13, 2022
My caregiver helps me bathe, make my bed, and keep things clean. So far, they are excellent.
Provider Response
HAROLD J
5
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May 3, 2022
I had cancer and both my hips were replaced so I couldn't do anything for myself but they can. They have really good workers.
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BARBARA H_1
5
|
April 23, 2022
They realize I have a complex medical history and are aware of my needs. The caregivers have been professional and respectful.
Provider Response
DAVID F
5
|
April 7, 2022
They provided great care for my husband. They positioned him in positions he needed to be in. That was very beneficial with the pain he was in. I would recommend them to anyone! They were very efficient and provided great care. They were thoughtful and helpful.
Provider Response
RUTH S
4
|
April 5, 2022
I know her needs are being met. It has only been a little over a month, so it's still early.
Provider Response
WILLIAM R_2
3
|
March 8, 2022
They do what he requests. We have had some missed days and they never tell us about it.
Provider Response
ROBERT K_1
5
|
March 7, 2022
He needed quite a bit of care that I couldn't do. They made it so I had an easier life. I liked the fact that we had the same caregivers each time they came out.
Provider Response
MILTON P. J
5
|
March 3, 2022
They help me by being there with my father. I've recommended them already.
Provider Response
MARJORIE W
4
|
March 1, 2022
There is nothing else anyone can do. We are just dealing with the current situation. I like the person that has been assigned to her. She is very conscientious.
Provider Response
Anonymous_5769
2
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February 15, 2022
Depends on the caregiver. Some are better caregivers that others. Its also hard when they send me someone brand new and I have to train them. I need them to send me already trained caregivers. I feel like I have to do all the work, may as well not even have them. They could work the billing. They always over bill me.
Provider Response
WILLIAM M_3
5
|
February 3, 2022
They have just answered any questions that we have. They make sure there is a nurse always there for him. The nurses are really nice.
Provider Response
WILLIAM R_1
5
|
February 1, 2022
The caregivers do whatever I need. They help me prepare my meals. I like that the caregivers show up on time.
Provider Response
DANIEL B_1
2
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January 13, 2022
They need to show up on time. That would be a start.
Provider Response
JESSE C
3
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January 13, 2022
They have not sent anyone to cover the increase of hours we got. I would like to see them improve by sending people who have been vaccinated.
Provider Response
KONYA J
5
|
January 3, 2022
They are knowledgeable about what they are doing. The agency works with us fine, but some aides have not showed up in time.
Provider Response
PHILLIP H
5
|
December 3, 2021
They allow me to have free time for myself. I really like the person who comes in the mornings.
Provider Response
ROBERT B_4
4
|
December 1, 2021
It was a rough at the beginning but now that we have a reliable team on deck, I feel relief. They have been very accommodating and they have dealt with me. They got a good group of caregivers for my dad.
Provider Response
ERNESTINE S_1
5
|
November 15, 2021
The agency is helpful by allowing me to know we are receiving the best quality of care and they are interested in my care. I like that they are responsive whenever I leave messages, they notify me when someone can not come, and they keep me informed.
Provider Response
EMIZINE A
5
|
November 1, 2021
She does the things that I cannot do for cleaning. They are very helpful in terms of being particular to my needs.
Provider Response
THOMAS M
5
|
October 7, 2021
If is wasn't for the care I'm receiving I wouldn't be able to get anything done. It has made my life much easier. They are a great company to deal with. The care I've gotten has been excellent.
Provider Response
JAMYA G
5
|
October 1, 2021
They give the hours that we want for services, they accommodate us. The staff is really nice to work with.
Provider Response
JUNE L
5
|
September 10, 2021
My worker talks to me and motivates me. They just recommend good things. They do everything good, I do not have any problems.
Provider Response
Anonymous_5165
4
|
September 10, 2021
They helped by being attentive to his needs. I liked that they were there when I needed it.
Provider Response
ALBERTA A
5
|
September 7, 2021
They provided companionship care. They were punctual.
Provider Response
ALBERT P
2
|
September 1, 2021
We need someone that would know how to entertain and do things with my husband. What I wanted was somebody to help with my husband, and the caregiver didn't do much to help with him. I wasn't able to make any phone calls.
Provider Response
SHIRLEY E
5
|
August 3, 2021
The services have helped me get in and out of bed. This agency gave us the best of the best caregiver.
Provider Response
YVETTE G
5
|
July 7, 2021
I was on oxygen so I couldn't do a lot and they helped me do things. They're very professional. The nurses are on time and get everything done that needs to be done.
Provider Response
Anonymous_4880
3
|
June 21, 2021
It doesn't help when they don't have a caregiver here. They could have people here at least once a day. They said that they are training people now. They were doing fine up until recently. They could have people here when they are scheduled to be here. We have had a lot of time where we do not have a caregiver here in the past two weeks.
Provider Response
FRANCES M_1
5
|
June 15, 2021
They feed me and remind me of my medication. They help me. They can make sure that they have fill ins for when a caregiver takes off.
Provider Response
CELIA N
5
|
June 11, 2021
They got someone to our home on very short notice. She was only home for 3 nights before she passed away. They were so good to her. Having them over relieved a lot of stress for us. I liked the people that they sent out to work with us.
Provider Response
Anonymous_4892
4
|
June 8, 2021
The caregivers are great to me. They take care of me. I wish their communication in the office would be better when someone can't show up to a shift.
Provider Response
MARY B
5
|
May 19, 2021
The person they sent just watched my mom so I can work. There were certain caregivers that they have that are really good. We have been fortunate enough to have good ones. We have had ones before that were not good.
Provider Response
LOWELL THOMAS B
3
|
May 6, 2021
It was helpful when it was working but it only worked half the time. They could have showed up when they were supposed to.
Provider Response
BARBARA M_1
5
|
April 22, 2021
They made the process of staying with my mother a lot easier. It frees me up so I don't have to spend too much time with my mother. They keep me informed when I need it. They are easy to work with and very professional.
Provider Response
JACQUELINE N_1
3
|
April 13, 2021
They were with her all of the time and they took her to the bathroom. They had a very confusing billing processes that still has me confused.
Provider Response
ANNIE H
5
|
April 2, 2021
We haven't used them a whole lot, but my mom has enjoyed her time with the caregivers. They help me because I need to get away. The caregiver that my mother likes is very personable.
Provider Response
RICHARD L
5
|
April 2, 2021
I did not have any problems. She cleaned and cooked. I loved the caregiver. She was polite and took care of everything.
Provider Response
REBECCA B_1
5
|
March 17, 2021
Every time I'd call they would send me somebody to help me. I liked their caregivers! My caregiver was very helpful and did everything I needed her to do.
Provider Response
ELIZABETH R_8
5
|
December 10, 2019
My mother has Parkinson's, and I need to be able to work. It is a break for me for the caregiver to come in twice a day. When the caregiver needs to take time off, they have sent me three different ones. One of them needed a nurse herself, and one was so tiny. It is always a challenge when substitutes are needed.
Provider Response
SHERMAN J
5
|
November 7, 2019
They made my loved one feel like they really cared, and they joked with him. I liked the concern they had for my loved one.
Provider Response
VERNA L_2
5
|
October 24, 2019
It has had a tremendous impact because it gives us time to get out and gives my dad time to get away. They have been pretty consistent, which is a good thing.
Provider Response
REBECCA K
3
|
October 4, 2019
They give me an aide that really cares about me. There is a certain person in the office that doesn't want to corporate with you.
Provider Response
LAVERN B
4
|
October 4, 2019
They help the most by providing me with an aide that can take care of my mother so that I can work. They do not have enough aides. Right now, our aide is out, and they do not have coverage, so I have to sit here with her.
Provider Response
Francine Johnson
5
|
October 4, 2019
I was in dire need of getting my granddaughter certified to care for my Mother , was dealing with a company that was not very helpful so we reached out to Care Advantage and in less than two weeks time they had the problem solved ! I am so grateful to them for coming to our rescue and the professional way they handled the situation ! Today my Mother is overjoyed that her great granddaughter is taking care of her and I am thankful to Care Advantage for starting my granddaughter on her career path ! Thanks Care Advantage , your team rock !!!
Provider Response
SCOTT C
5
|
September 12, 2019
They help a lot. They help with 3 hours a day. They're on time. They're very nice people.
Provider Response
DALE EDWARD M
4
|
September 12, 2019
I just needed more time with them. She stayed on her own one time, even though they weren't going to pay her for it. We needed more hours, and they had to come out to see what was going on.
Provider Response
Anonymous_2526
4
|
September 12, 2019
They provide me with a caregiver so I can go to work. Their scheduling person could be better.
Provider Response
KAREN G
4
|
September 12, 2019
I have a wonderful caregiver. She helps me with everything, such as my showering. The office staff needs improvement, and they could do their job better. It seems like everyone wants to pass off things to others instead of doing things themselves.
Provider Response
ROGER H_1
5
|
August 26, 2019
They help me in the home with cleaning and mopping for me. I am pleased with the help I get from them and the work they do is helpful.
Provider Response
JOSHUA R
4
|
August 15, 2019
I have trouble seeing. They were helpful by doing things like sweeping the floor and washing dishes. I had a couple of people I was not satisfied with.
Provider Response
RICKEY N. B_1
5
|
July 30, 2019
They help me with companionship and doing everything else that I can't do. They are always on time.
Provider Response
MEDINA C
2
|
July 26, 2019
I feel like there needs to be more people hired so my respite hours can be used. My husband and I are both retired. When we plan to go out with other couples, we can't be solid in the plans to go because of them. Medina has respite hours, but they don't seem to have anyone to cover those hours for me. I don't know if they have enough people working. They don't tell me until last minute.
Provider Response
BOBBY S
4
|
July 15, 2019
She is here as much as she can be, and I enjoy her company. I enjoy her taking care of me. I brought my caregiver along with me to the company, but I like the other nurses.
Provider Response
MELVIN B
4
|
July 15, 2019
If they could be consistent with one caregiver instead of sending many different caregivers. He gets confused when he sees a lot of different people. They just have a lack of communication sometimes. We do not know if someone is going to come if our caregiver can not make it.
Provider Response
ETHEL D_1
5
|
June 27, 2019
They get here promptly, and they are good to speak with. They get the job done. If you need someone, they send someone out.
Provider Response
MARGARET T_4
5
|
June 18, 2019
She has done everything possible and even more for her. I like that they are good. The person is always on time, and she does her job well.
Provider Response
CARRIE G_1
5
|
May 29, 2019
They call in the event that a worker cannot come. They give me prompt notice and they always follow up on the promises they make. If they say they will send someone, they will call every other hour to let us know the progress of finding someone to cover. I like the fact that they are very efficient in providing workers. If someone is sick, they get right on it and they let me know the progress of the work.
Provider Response
Anonymous
5
|
May 16, 2019
They help him when I am gone, provide his meals, do his bed, and help with regular household things. Most of the aides are pretty good.
Provider Response
KATHRYN E
5
|
April 12, 2019
They satisfy our needs. They are very caring. I like that I have a good caregiver. I've been satisfied with all the caregivers.
Provider Response
JAMES E_6
5
|
April 12, 2019
They help me with cleaning up, washing, and watching my back. They have been pretty consistent. I like that.
Provider Response
JACOB G
4
|
April 12, 2019
It helped, and they did the best that they could. They were good and on time.
Provider Response
REBECCA M_3
4
|
April 12, 2019
They have someone who comes in and sits with my mom while I work. I would like to see their scheduling improve.
Provider Response
JOHN H_4
5
|
April 12, 2019
They help the most by keeping him clean and happy. I like the two girls that they have provided for almost three years for us. I am very happy with them.
Provider Response
Anonymous_1698
4
|
March 27, 2019
A lot of times when a non regular caregiver comes in, they do not know what to do. They should review the case to see what kind of care he needs. The scheduling needs to be improved. There are people that call out on the weekends and we are not able to find replacements.
Provider Response
JAMES H_1
1
|
March 20, 2019
They could be more professional. They should call if they aren't going to show up. They need to improve everything. I was supposed to have help today, but they never came or called.
Provider Response
MARY ANN H
5
|
March 13, 2019
They are very encouraging and they help me 100%. I like the two girls that they sent me. I like everything about them. They are perfect.
Provider Response
EDITH P_1
3
|
February 26, 2019
The services are good when someone's here. I would like them to assure me they will have someone to cover my loved one when the other nurse is off. I have to call them to find out what's going on. I would like to see communication improved. It's very poor. We're without a nurse sometimes and I don't know if that's the company's fault or not.
Provider Response
PAT R_1
3
|
February 13, 2019
They could have come in and worked, not just sat around. There were things I needed done and they didn't do them. I needed help very badly. I have Parkinson's and MS and there are things I can't do, and I needed help.
Provider Response
LARRY U
1
|
January 8, 2019
I can't get up and do a lot and if I need something, they get it for me. I asked her to make me a sandwich one day and she did. They don't too many dishes in the sink and they straighten up a bit, but they don't do it unless I make them. They need to send people that are trained, and that don't bring their personal cell phone with them and stay on it for hours.
Provider Response
VIVIAN G
2
|
December 8, 2018
They could have better communication. They need to get better nursing staff. They could screen more or check things more.
Provider Response
THELARES W_1
5
|
December 8, 2018
She waits on me when she's here. They are prompt and they do the work. I am happy with it.
Provider Response
BARBARA W_2
5
|
November 30, 2018
They make sure I have a nurse every day, even Saturdays and Sundays too. It's a good company and I'm really satisfied with my nurses.
Provider Response
MATTIE D
3
|
November 28, 2018
When I had someone here, it was phenomenal. I needed someone here. They had a problem getting people here on time, and when our main caregiver couldn't make it, they couldn't get people here in a hurry. I was told it wasn't their problem if someone couldn't make it to work. They needed to communicate with me and with each other.
WHITNEY S_1
5
|
November 28, 2018
They help by providing services we need. They are reliable, prompt in their response, and they take good care of my loved one.
Provider Response
ALEXANDER C_1
4
|
November 12, 2018
If nobody is coming, I wish they would call me and let me know so I am not waiting here all day. The lady that comes right now does a really good job.
Provider Response
JACQUALINE W
1
|
October 12, 2018
It was a terrible experience. They should be professional and they need to make sure they have enough CNAs. They need to hire people that are more professional. Some of them were very nice to me, but others disrespected me. They don't have good after-hours shifts if there is an emergency.
Provider Response
IDELL P_1
5
|
September 27, 2018
They do the things that I am unable to do. They are willing to help me when I need it.
Provider Response
JAMES N_2
5
|
September 26, 2018
Sometimes the nurses that he has will call out, and they really don't have anyone to fill in the spot on hand. That could be better. They have really good service, especially because they have workers who are willing to work.
Provider Response
GRACE V_2
4
|
September 22, 2018
They were a great help. They did what I asked. They were alright.
Provider Response
SHIRLEY M_5
5
|
September 18, 2018
They do things that I can't do, like clean my bathroom and vacuum. They are very good.
Provider Response
JOYCE C_1
4
|
September 17, 2018
Prior to our new nurses, them showing up was a problem, which threw a wrench in the whole day. We've had a really bad experience with them, but we've gotten new nurses now, so it's getting better. The nurses could show up, that would improve things.
Provider Response
Anonymous
5
|
August 29, 2018
They do their best. They try to cover everything, and the caregivers they do get are attentive to my loved one and are very nice. They really enjoy having them there. The only thing that I'm not happy with is that a lot of the time, they can't get the employees to come in. It's not the agency's fault, it's the employees that are working there. I live far from my loved one, and I can't go that far away when they don't have anyone there. It's crucial that they have someone there. We have a good caregiver for them now, but none of them call in to tell the office they are late or not coming.
Provider Response
DOROTHY P. A
5
|
August 22, 2018
I needed help because it was wearing me down. When they offered help I was all for it. The people they have working for them are really good. They were always on time and they kept me informed.
Provider Response
VERNA L
5
|
August 20, 2018
It helps the whole family, with getting her together and ready for the morning. It gives the family a break, and gives the family time to get things done. I used to work for them.
Provider Response
DAVID D
5
|
July 26, 2018
If I have a question about something, like his blood pressure, they'll answer the question for me or they'll refer me to a care provider. I like them a lot. Their workers are really nice and I like the company because I really value someone who comes to help.
SALINA M
5
|
July 24, 2018
She comes and does a lot of things for her sister, and my daughter (the caregiver) is really gentle with her. Since my daughter has been working with them, she always says that they are a good company. So I knew who I was getting before I got them.
Provider Response
CLARENCE W
4
|
July 24, 2018
They are able to meet my needs that I have at this stage in my life. I feel like they always try to meet my needs.
Provider Response
ROBERT W
5
|
July 13, 2018
They take care of my house, and they take care of me. They feed me so well.
Provider Response
LOIS D
5
|
July 13, 2018
They're here on time, and they're willing to do anything that I ask them to do regarding my care. They've been on time, and they've been caring and polite.
Provider Response
THELARES W
5
|
June 25, 2018
I'm an old lady and I need help. They help me with things that I can't do myself. They are a good firm because the people they send out are good.
Provider Response
WOODROW W
5
|
June 20, 2018
They really did help me. They helped me with baths and light housework I wasn't able to do. Anything I asked them to do in the way of light housework, they were very friendly and did a good job and deserve respect.
Provider Response
DAVID LEE C
3
|
June 20, 2018
I didn't really use the caregiver that much. I don't think they did what I needed done. They need to know what their job is supposed to be like the do's and don'ts.
Provider Response
CHRISTIAN B
5
|
June 14, 2018
They help by just being here. Having them every day things goes a long way. They've given us caregivers that can keep up with him and he likes them as well.
Anonymous
3
|
June 13, 2018
I just feel like I don't have enough time to get things accomplished. I am only getting a few hours. I am not really satisfied with the quality of care. I think that they could do a little better.
Provider Response
HELEN W
5
|
May 29, 2018
They will cook me food and clean for me. All of the workers are very nice, and they take very good care of me.
Provider Response
MARY W
4
|
May 29, 2018
They clean my house for me. One lady that comes is very religious, and I like the way we talk together. For me, I can only go by my experiences. The caregivers come in and work like they are in their own houses. They do everything that I ask them to do.
Provider Response
JOYCE C
5
|
May 22, 2018
They help with her motivation skills and helping Joyce bathe. They are very thorough. If the caregiver can not make it, they are quick to find another caregiver.
IDELL P
5
|
May 22, 2018
They clean and go shopping for me because I'm 92 and can't get out much. Everything seems to be going well. I would like them to take me to the doctor.
Provider Response
Anonymous
3
|
May 22, 2018
They could be more consistent with the caregiver. I would like them to be better organized. The person I called didn't know if someone would come and didn't know if they could tell me if they could find someone to come.
Provider Response
LUCY B_5
5
|
May 16, 2018
They came on time and did what they needed to do. They were efficient and caring.
Provider Response
CAROL C_18
3
|
April 27, 2018
They do not coordinate the caregivers. I have different girls each day, and I want just one person to come. They have helped me get my daily living skills done, and I'm not here alone.
Provider Response
DANNETTE B
5
|
April 27, 2018
I believe the person that worked with me was professional. They did what were asked and were on time to work. It worked really well. The helped me wash my hair and clean.
Provider Response
DIANE J
5
|
March 26, 2018
They are compassionate. They help me with daily living.
JEAN S
1
|
March 23, 2018
They need to show up on time and actually show up when we need them to. They never get out of the chair while there are here and never do anything.
ROSA H
5
|
March 22, 2018
They called my mom and told her that the caregiver couldn't come and somebody else was coming. They answer all my questions that I have. She enjoys them coming because they do her breakfast and see that her clothes are clean. Sometimes if she wants to ask them a question, they'll stop and listen to what she has to say.
HELEN D
5
|
January 12, 2018
I'm very happy with Care Advantage. The caregivers have been terrific. They do anything I ask and do it well. I need the help from Care Advantage really bad.
WILLIAM M. G
5
|
December 18, 2017
Care Advantage has good caregivers. Care Advantage's caregivers make my life easier by taking care of me. I think they should get a raise.
THELARES W
5
|
December 18, 2017
I like how Care Advantage is able to send me caregivers that are used to working. I have run across a lot of people, and the nurses I have are outstanding. They make my life better because I get help during the week, and they do things I cannot do myself.
BARRY MIKE D
5
|
December 12, 2017
I would recommend Care Advantage because I don't remember having any problems with them, so I would think they were good. Care Advantage helped because I couldn't have done it by myself.
LOUISE C
5
|
November 21, 2017
Care Advantage is capable, knowledgeable, and caring. I could not clean my kitchen or anything and my caregiver made my house comfortable.
DENNIS W
5
|
November 13, 2017
Care Advantage is very good because the nurses they send out are nice and they do what they are supposed to. Care Advantage has made my life easier by sending someone here to help me do what I can't do.
THOMAS ELL R
2
|
October 19, 2017
I would not recommend Care Advantage because they send me caregivers that they do not know. Care Advantage sent me a new caregiver yesterday who was almost an hour late.
Provider Response
JOHN H_28
5
|
October 19, 2017
I would tell a friend that for a year or more, Care Advantage sent terrible caregivers who wouldn't do what was asked and that one of them even stole from us. A year and a half ago we finally got two steady girls who are outstanding and they are like family to us. We had to have a replacement caregiver last week and she was terrible. The two girls I have now are working out perfectly for me. The current caregivers have made life easier for the both of us by doing everything they are supposed to and more. The caregivers have even vacuumed crumbs for us and they will cook for my husband.
What you can do with Caring
Services and Amenities of Care Advantage - Franklin in Franklin, Virginia
Therapies
- Stress Management
Additional Amenity Information
- Licenses: HOME CARE ORGANIZATION LICENSING
About Care Advantage - Franklin in Franklin, Virginia
Care Advantage - Franklin is a Senior Care provider in Franklin, Virginia that offers residents Home Care services. Contact Care Advantage - Franklin for more details on services and rates.
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