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BrightStar Care Lubbock Lubbock, TX
6701 Aberdeen Avenue Suite 6, Lubbock, TX 79424
4.6
(539 reviews)
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Reviews of BrightStar Care Lubbock in Lubbock, Texas
4.6
(539 reviews)
Stephanie, C
5
|
October 6, 2020
It has been wonderful for me especially with Covid going on. We were doing things online and they wanted us to leave but it is nice having them come to our home now. They are just very friendly and they have a lot of knowledge when they come out.
Savana C
5
|
October 2, 2020
They called to see how she was doing and she was able to tell them. They have been very helpful.
Ema M
5
|
October 2, 2020
They address any questions I have. They won't leave until everything is in place and my questions are answered. They need better communication.
Martin, T
4
|
October 1, 2020
They help with physical therapy. They are doing their jobs.
Jessica I
3
|
October 1, 2020
They have given me certain equipment I need and have helped me use them so I can be more independent. They could have better communication between the office, the clients, and the nurses.
Edwardo M
4
|
October 1, 2020
They keep me mobile. They just need to improve their communication.
Cynthia R_2
5
|
October 1, 2020
They are very friendly and prompt. They like me and I like them. They help me get up and down my steps and walk.
Marylene S
5
|
October 1, 2020
I like that they are reliable. I appreciate the good care they provide me.
Dale L_2
5
|
October 1, 2020
They contacted me to make sure everything was going good. They are prompt with the service and are honest.
Kendall K_1
5
|
October 1, 2020
They helped the most with wound care and able to change her dressing and all since I did not know what I was doing. We really like the nurses and they all are very nice.
Kristal H
5
|
October 1, 2020
Things came right to our door as we requested. I just liked they were always calling to make sure we were okay.
Nevaeh'lee R
5
|
October 1, 2020
I liked that there was a consistent person coming. I liked that everyone was friendly, and they explained what they were doing.
Kathy H_14
5
|
September 25, 2020
She comes on time and I think that is good. I like everything about them. She puts me through what I am supposed to do and she comes three times a day. I really like her.
Terry P_4
5
|
September 24, 2020
They are getting my wound to heal again. I like that they know what they're doing and how to do what they need to do.
Anonymous_4025
4
|
September 23, 2020
They were very helpful. They could improve communication.
Linda S_36
4
|
September 22, 2020
They helped me get up and moving. They are very pleasant and nice to be around.
Danee D
5
|
September 21, 2020
The nurse goes out of her way for me, and she will come stop by and check on me. I can text and call my nurse even if she is not working, and she will still come and help me.
Christopher S_1
5
|
September 16, 2020
She comes out and takes care of my wound. I like the nurse that comes out.
Christopher C_5
5
|
September 16, 2020
They just made sure everything was okay. The RN I had was extremely friendly and they were all friendly.
Breanna M
5
|
September 15, 2020
They help me improve my goals. They call and check up on how I am doing.
Lee Ann S_1
5
|
September 14, 2020
I like having someone that comes around to help every so often. She comes regularly. I like my caregiver.
Anonymous_4051
4
|
September 11, 2020
They got everything done quickly. This agency is very accommodating to whenever I had appointments.
Cynthia G_8
5
|
September 11, 2020
She would work on my back and it would feel a lot better. She was really good with me and did everything she was supposed to.
Cameron D
5
|
September 10, 2020
So many times in life I wouldn't be getting the ideal amount of care but with BrightStar I get more than enough. Everyone is nice, and they get things done in a timely manner.
Robert W_20
5
|
September 9, 2020
I had a machine on my foot and they were the only ones who could help. I could actually talk to the nurse that came out.
Brenda H_8
1
|
September 8, 2020
They should've provided stronger exercises. They were only here for two weeks. They sat on my couch and asked me to flex my foot, which I already did in the hospital. I rehabbed myself more than they did for me.
Linda ,
5
|
September 8, 2020
She really does a great job. They are just very efficient and knowledgeable.
Juan M_2
5
|
September 5, 2020
He was able to gain a lot of strength with the exercises she did with him. He continued doing the exercises she left him. They got him though the 6 weeks we were without therapy after her. The caregiver lady was super nice, understanding, patient, and helpful. They spoke a different language so she communicated everything to me in English so I could explain it to him. He only speaks Spanish.
Karen V_10
5
|
September 4, 2020
I needed the therapy that they provided. I enjoyed the therapist and the nurse that they sent me and they knew what he was doing.
Dora R
5
|
September 4, 2020
They helped me with care from the hospital. They were just good.
Alice, A
5
|
September 4, 2020
They are able to help out with medications. It's good as far as I can see. They are really good at what they do because my brother is a difficult person to work with.
Nancy J_9
4
|
September 3, 2020
Physical therapy was great in helping me be more mobile. Physical therapy was great.
Anthon R
5
|
September 3, 2020
They informed me on how to take care of my wounds. I enjoyed the caregivers that came over. They were knowledgeable.
Mary H_86
4
|
September 2, 2020
They got me up and moving, and now I'm just walking with a cane. I really liked the contact. I knew exactly where I stood and when they were coming. I always got a text message to stay informed.
Kelly J_3
5
|
September 2, 2020
They help get my legs working better. They know what they are doing.
Gena P
1
|
September 2, 2020
They could have communicated among their team. They were supposed to do IV. They could communicate better.
Rodney T_1
5
|
September 2, 2020
They help with exercises to build my strength up. They are helpful and they showed me what to do.
Carlos A
5
|
September 2, 2020
I like the quality of care. I like the people that come and help me.
Jeffrey R_1
5
|
September 2, 2020
It made us feel a lot better. They are very comforting.
Theophluis W
5
|
September 1, 2020
I need help with my bottles and the bandages. I like that they take care of their business and they do what they say they are going to do.
Olga G_4
5
|
September 1, 2020
They told me how to do the exercises when they weren't coming. They talked to me before they came about what they were going to do. They followed the doctor's order.
Antonio M_3
5
|
September 1, 2020
I can't reach my toes. They change my bandages and remind me to ask my doctor to re-order things I'm running out of. He doesn't mind helping me put my compression socks on. I like that they work around my schedule. My caregiver is really good at what he does. He explains what he does to me.
Michelle, B
2
|
September 1, 2020
They have minimal impact on him, but there's not anything more they could do. Honestly, I think they need to treat their employees better. They have some really good people who deserve more than they get.
Merrill S
5
|
September 1, 2020
I have a lot of problems. She helps me doctor all my problems every day. I think the aides are good people. I like that they're here for me. It really helps.
Arvil P
5
|
September 1, 2020
The therapist does my exercises with me. They are excellent. The providers that come out are excellent people.
Felix T
5
|
September 1, 2020
I would rate them higher if I could. The nurses love me very much. I like that the nurses always take care of me. The nurses go above and beyond for me.
Henry G
4
|
September 1, 2020
There's nothing they could have better, they did fine. They're very easy to get along with.
Anonymous_4093
2
|
September 1, 2020
The therapist helps him so much. She makes it very easy, but they make it so hard. They screw his therapist over all the time. She turns in times, and they alter that to what makes it convenient for pay for them. The therapist that works with him is amazing but it seems like the office cannot keep his authorization in check. They then blame it on the doctor not signing off on it, so they are not turning it in on time.
Dennis W_2
5
|
September 1, 2020
They helped the most in showing me things that I could do to improve and how to do it. I liked that the nurses were all professional and nice.
Francisco F_1
5
|
September 1, 2020
They check my vitals and change the bandage I had for surgery. The caregivers are really helpful and they treat me well.
Veronica J
5
|
September 1, 2020
The services are motivating. They have helped the most through communication. I like the people at the agency.
Anonymous_3990
4
|
August 25, 2020
They gave me infusions. They can have better communication.
Robert T_12
5
|
August 24, 2020
They help me move my arm and my legs. They have been great with everything.
Megan C_4
5
|
August 24, 2020
She changes my port and makes sure I'm okay when she leaves. She'll start doing more later. I love my nurse. She does an outstanding job.
Angela C_6
5
|
August 24, 2020
They are trying to help me with my blood sugar and my dialysis. Everybody is nice and sweet.
Brandelynn F
3
|
August 24, 2020
The services were disruptive. The agency was constantly calling trying to send people to my house. Different people unknown to me were repeatedly calling to come to my home. Some unknown person would call me letting me know that he was coming to my home 30 minutes before he was supposed to come to my home.
Donna B_20
5
|
August 24, 2020
I am progressing with them. Everybody is great. The therapists explain everything completely so that I understand.
Debra H_8
5
|
August 19, 2020
Being nurses, they are a lot better about wrapping wounds than we were. They've been very good, and if for some reason they wouldn't be here, they would call, so I wouldn't be waiting anxiously.
John F_13
5
|
August 19, 2020
They help the most in being able to come to the house and not have me go out. I like the workers and therapists that they have.
Dessa C
5
|
August 17, 2020
They helped the most by performing something that I was not able to do for her at that time. I liked that they were really friendly and communicated really well with us.
Cecilia B
1
|
August 14, 2020
They need to provide services that I need. They need to have caregivers that will help clean.
Micah R
4
|
August 11, 2020
They do his therapy with him and stick to a routine. They need to have better communication.
Dwayne M
4
|
August 10, 2020
They have helped the most in getting my range of motion back. I like the caregivers that BrightStar provides.
Benny V
5
|
August 10, 2020
They take care my medical needs. They're quick to take care of things and they're available to help me.
Colleen O
4
|
August 10, 2020
They have helped the most in providing me infusions. I think that BrightStar needs to hire more staff.
Pablo V
4
|
August 7, 2020
I think there needs to be more information about what I can and can't do. Up unto the last week, I have had the same home health nurse, but then I got a new one. I think you should have the same one throughout the process.
Justin S_1
5
|
August 7, 2020
They provided the care that I needed. They changed my dressings and if I had any questions, they could answer them right off the bat. The nurses were all professional and personable. They were enjoyable to deal with.
Anonymous_3960
5
|
August 7, 2020
I'm getting wound care and it's helping a lot. I'm feeling better now. They're courteous and try to do a good job. They're pleasant and thorough as well.
Diane P_17
5
|
August 5, 2020
I have a kidney drain behind my back, so I wouldn't be able to do it without them. My nurse is very kind and makes sure I have everything I need.
Lesa J
5
|
August 5, 2020
It is not just a job to them, they really care. I like the nurses I have.
Charlena B
5
|
August 4, 2020
They tried to get my wounds redressed. I had a lot of tape issues. I liked their friendliness.
Zulema G
5
|
August 4, 2020
My wound has been getting better. They aide is on time.
Zayden G
5
|
August 4, 2020
They helped the most with communicating and being very friendly in taking care of everything that he needed. I like that everyone is very friendly and that they worked well with us.
Anonymous_4003
3
|
August 3, 2020
I don't think their costs are the same as what I got billed for, so they could make that easier for me. They need to have better connections with the patient and their family.
Laura M_16
5
|
August 3, 2020
They were only here for one week, but it helped a lot because I didn't know how to care for burns. Everyone that was here was very caring towards my loved one.
Jessue L
5
|
August 3, 2020
It is a good service. I like the fact that they have in home care.
Beverly E_2
5
|
August 3, 2020
They helped the most in being here for me and checking on my progress. I liked all of the nurses that came out to help me. They were concerned with me and that everything was going well.
Kathy B_19
5
|
August 3, 2020
We had a lot of things going on. I did not have the time to get to the hospital and they fit the bill. They were just excellent, the care we got was excellent. They took care of what we needed.
Janet E_3
5
|
July 27, 2020
I had to have 3 emergency surgeries on the same day so I was not able to wrap my own legs or bend down. I have to have my legs compression wrapped, and they have taught me other ways to do things.
Laura, O
5
|
July 23, 2020
They were here for us every day, supported us and gave us confidence. They treated us well and were always friendly. They always tried to be on time.
Otilia, G
5
|
July 21, 2020
They helped the most in helping my husband heal from his surgery. Its a very good company. They attended to my husband very well to help him heal.
Robert V_12
4
|
July 20, 2020
They could make my life easier by having the appropriate tools that I need for my care. The caregiver doesn't have the right equipment to exercise my arm.
Ross B_2
5
|
July 20, 2020
I don't have to do it by myself every day. They have provided good service for my husband.
Anonymous_3921
4
|
July 20, 2020
They tried to treat my wound with things my doctor said weren't good for me. They could have had more supplies. They used all my home care supplies instead of bringing their own.
De'Aun P
5
|
July 20, 2020
She comes out and changes my IV and pick line, which I cannot do myself. She is very personable.
Olivia L_1
5
|
July 20, 2020
The physical therapist has helped me learn how to walk with a walker. They call or text me to let me know what time they are coming and they are prompt.
Luis, R
4
|
July 20, 2020
They need to be on time and show up when they say they will. I have had to call several times because they didn't show up when they said they would.
Chris E_1
5
|
July 17, 2020
The promptness of services is great. They have all been really nice and helpful.
Jose A_1
4
|
July 17, 2020
They are helping me the most with their home care. They are providing me the care that I need.
Dora T
5
|
July 16, 2020
They give me ideas about more things I can do. I like the people that work for them and that they're very nice and on time.
Jose G_2
5
|
July 14, 2020
The attention that they bring their clients is excellent. That is the most helpful. I like everything about the agency. I like the attention that they give me.
Dawna S
5
|
July 13, 2020
With OT and PT, they teach me things that make my life easier through the healing process. She pushes me to a healthy point. I couldn't do it on my own.
Thelma J_1
4
|
July 10, 2020
They did a good job at cleaning my wounds. They were on time and they did what they were supposed to do.
Anonymous_3902
3
|
July 8, 2020
They can skip the parts of physical therapy that I do not need. Then only do the parts I do need. They can have better communication on when they will be at our house.
Lindsey H_2
5
|
July 7, 2020
They were very convenient and good to be with. They were easy to work with and easy to schedule with.
Nipsey M
5
|
July 6, 2020
I was stuck in bed and they came every day and made me smile. I like that they come every day, they are really nice, they are social and professional.
Dorothy O_4
5
|
July 6, 2020
They're there when I need them. They do everything I can't do myself. They provide good care.
Melissa Z_1
5
|
July 6, 2020
They have reduced my pain and given me the ability to be more independent. My psychical therapist in particular is wonderful, thoughtful, and respects my disabilities. Her main concern is making sure that I get better.
Melissa R_2
5
|
July 6, 2020
They give me recommendations and they offer advice on things I can do to improve my health. They are very personable and I feel like they are a friend to me.
Armando L
5
|
July 6, 2020
She changes up my wound and that is helping me heal faster. I love my nurse because she is very nice and kind.
Juanita H_1
5
|
July 6, 2020
They take care of me okay. They explain to me what they are going to do and stuff. They seem to be nice.
Gloria H_6
5
|
July 2, 2020
It helped her a lot to have there services. We liked the services they gave us.
Matthew W_2
4
|
July 2, 2020
They came out and helped me and that was the best part of the care to me. The caregivers were nice to me and helpful.
Jesus S
4
|
July 1, 2020
Since I was at home, it wasn't really impacting me. It was alright, there was no trouble. They were nice and kind.
Anonymous_3861
2
|
July 1, 2020
It was kind of dangerous because one nurse was not very clean and did not know what the heck she was doing. We got the wheelchair and everything but the nurse was really bad, to be honest.
Stacy R_3
5
|
July 1, 2020
She is very knowledgeable and patient. I love my nurse.
Stacy R_4
5
|
July 1, 2020
They set me up with physical therapy. They set me up with occupational therapy but they haven't contacted me to come by and they haven't shown up. They are very caring, they do their job, and they come when they say they are going to come.
Andres E
5
|
June 26, 2020
They have been able to recover because of them. They attend me well and I don't need an appointment.
Twana C
5
|
June 22, 2020
The nurse comes on time. I like the nurse that I have and the services are good.
Lizbeth G
4
|
June 22, 2020
They always ask about things that my daughter needs. Everything is going well. I see everything is going well with BrightStar Care.
Pedro L
5
|
June 22, 2020
They did everything right. They were very polite. I appreciated the quality of care they provided me with.
Ricky H_3
5
|
June 22, 2020
I know that I'm getting better and my nurse is a professional. I've liked the care that I'm getting.
Anonymous_3817
4
|
June 22, 2020
They could have had better communication. I liked that they come out to you. It's easier than placing the person in a facility.
Terry P_3
5
|
June 18, 2020
If something else came up, as far as another wound, I could tell them and they would fix it that way. I like them because their staff is caring.
Letterine L
5
|
June 17, 2020
We exercise and do work with the clay. They do little things with toys to work with my hand. They come in and do what they have to do. I had a stroke so they are working on my hand. I don't have much use of it right now.
Earl H_1
5
|
June 17, 2020
They show up on time. I like that they are consistent.
Xan J
5
|
June 15, 2020
They help me get around and make it easy for me. Their nurses are so sweet. You get high quality care.
Jeffery G
5
|
June 11, 2020
The caregiver helped the most in helping with my exercises. I liked the therapist that I had.
Jesus ,
5
|
June 8, 2020
The nurse found that my wives wound was infected and that allowed her to keep her leg. They were very helpful and always on time. They did anything to fit our schedule.
Tammara C
2
|
June 8, 2020
The first lady they sent out was not helpful at all, did not get us the supplies we needed and did not do the services we needed. She was not very helpful. We do have a new nurse that has come twice and she is wonderful. Her name is Lindsey. We haven't been happy with being able to get supplies or the communication that's been offered to us.
Melinda S_4
5
|
June 8, 2020
They communicated with me by phone or text messages and that was helpful. They were personable and knew what they were doing.
Karen L_17
5
|
June 5, 2020
My therapist was helping to get up and walk. They do everything that I need them to do. They are friendly and were there every time I needed them. They showed up anytime they said they would.
Victoria C_3
5
|
June 5, 2020
They explain everything that they have to do for me. All of the services that they have given me have been great.
Stacy R_2
5
|
June 4, 2020
The most helpful part of the services is the nurses that come out and take care of me. I like that they are good to me, they take care of me really good. They are professional.
Alicia, C
5
|
June 3, 2020
They help her with her speech a lot which is nice. She talk a lot more than she was last year due to them. They work well with her. She does not like to learn, but with them, she is willing.
Maranda, L
4
|
June 2, 2020
He has improved tremendously because of the physical therapy. They need to spend more time with the patient during admission.
Willie O
4
|
June 1, 2020
They helped most by coming over and taking care of me and making sure I take my pills. I need a breathing machine. They could get that to me.
Elizabeth P_12
5
|
June 1, 2020
I'm blind and handicapped, so my nurse and physical therapist help me. I like the providers who come out.
Esme L
5
|
June 1, 2020
I don't have to do a whole lot and the caregiver is responsive. They are nice and very involved.
Karl A
5
|
June 1, 2020
It has been tremendous, as I have been recovering from my accident. They have been very essential in my recovery. They treat you like a human, like the human you are. They are very friendly. They have always been a good source of home care, they have a good reputation. I think it was a good choice.
Deborah S_13
5
|
June 1, 2020
Everything she comes out and does for me has been helpful. I like the people they send me.
Adam O
4
|
June 1, 2020
It helps me to be able to be confident in changing my own bed. The nurses are flexible and they communicative well and they are very friendly.
Melecio P
5
|
June 1, 2020
They help me and they check up on me. They make sure to check on my medicine and they always do a good job with that. They are always supporting me and helping me.
Rosalba L
5
|
June 1, 2020
We have speech therapy for her. I like the fact that I am a stay at home mom and they can come out.
Marlo R
5
|
June 1, 2020
She checks my pulse. I like that the nurse that comes to visit me is quick.
Jamie L
5
|
June 1, 2020
They come and give him a bath which is nice. They are really nice and sweet, and when we need anything, they get it to us. They are dependable.
Thomas E_2
4
|
May 23, 2020
They help me regulate the pain. They could be on time.
Isabel, B
5
|
May 22, 2020
They helped make him feel better to where I thought he was doing okay. The exercises they would give him would help him out. They explained everything and why they were doing it. They were really nice and friendly.
Jody P
5
|
May 21, 2020
They always have something good to say, they're always telling me how much better I'm getting each day. They're always so positive, I always feel so much better after they leave. They're good, they're very good at what they do. The two nurses that I've had have healed me.
Robert C_41
5
|
May 20, 2020
I use it a lot, I need it. The medication is good. I go get it and they administer it.
Amy N_1
5
|
May 18, 2020
She is able to work with my schedule so it works out very well and she always comes prepared. She definitely can work with my schedule and she is very prompt and sweet.
Jaime G
5
|
May 18, 2020
I do not have to go to the doctor to get my blood drawn which is a plus. They keep in contact with me and make sure that the times they come here are good times for me.
Anonymous_2663
5
|
May 15, 2020
It's made my life a lot easier. I get really tired from the cancer so when they come in to clean my house they smell really good and they're really nice. They're good people.
Angie ,
3
|
May 14, 2020
They need to do their jobs. They don't bathe him or shave him. They need to provide better help for my brother.
Donna K_10
5
|
May 11, 2020
She is always here on time. I like the nurse that comes out to me. She puts up with my grandkids.
Naomi S
5
|
May 11, 2020
They help the most by being patient and working with her to get her to use her words. I like that they are doing their best to get her talking.
Christopher W_4
4
|
May 7, 2020
They come and wrap my leg once a week. They come when I need and they are on time.
Ariana M
5
|
May 7, 2020
She has done so much better since having BrightStar Care, and we can understand her more. It's awesome that the caregiver works with my schedule because I work.
Alfred L
5
|
May 6, 2020
They put medicine on my legs. They come out and tend to my wound.
Heather, K_1
5
|
May 6, 2020
It gives me a break. I don't have to be his sole caregiver for a few hours a week. I find them to be very personable.
Amanda, M
5
|
May 5, 2020
The nurses are excellent. My mom has created a bond with some of them already. They don't have a set time to come. My mom is having to plan around when they come and whenever they decided to show up. It would be better to have a set schedule so my mom can live her daily life.
Donna L_12
5
|
May 5, 2020
The caregiver is sweet, and they take good care of me. BrightStar Care will do anything you want them to do.
Robert B_45
5
|
May 5, 2020
They were always on time and I didn't have to wait around for them. They had a good attitude and approach about the care they gave.
Denny S
5
|
May 5, 2020
They help me with my medical things. They take care of my foot and take my vitals. I like the attitude and manners of the caregivers.
Bernice ,
5
|
May 5, 2020
It is okay, I have no problem with them. They help with her wants and needs. This is a big help since we can't get out there as often as we'd like. They didn't hesitate to set up an appointment and get people out here.
Tamara H_1
5
|
May 4, 2020
She gives me my shots. I like the nurse that comes.
Briana, S
5
|
May 4, 2020
They provide really good care so I don't have to worry. I like their communication.
Robert B_46
5
|
May 4, 2020
I am up and moving again. I was crippled and now I can walk and move around and talk. The way they treat me is beautiful. I like everything. The care is perfect. They care and are very good at what they do.
Maira F
5
|
May 4, 2020
It makes me want to continue with them. They give me strength, they talk encouragingly and use positive words. The girls treat me well and they are all great. They are very nice and understanding.
Maria T_8
5
|
May 4, 2020
They help me with therapy. They do physical and occupational therapy. They have been very accurate. The therapists are wonderful. When I requested them, they came the next day.
Barbara O_4
5
|
May 1, 2020
They were really helpful and they helped me in any way they could. I liked that the staff was really friendly and helpful. They try to help you in every way they can. The physical and occupational therapists were great.
Jennifer, R
5
|
May 1, 2020
We haven't really started quite yet, but so far so good. She is helping me get a lot of stuff done.
Karen, V
4
|
May 1, 2020
They could do better with the communication with this referral. There was miscommunication about the referral for home care. They weren't here very long, but a lady came for about a week and then the same guy for about 3 weeks. It was okay when he was coming. He was seeing about my husband's care and everything.
Manuel G_1
2
|
May 1, 2020
They could have tried to work with me. When I would tell them I was hurting or if I would ask them if I could rest they would give me some attitude. They could have had a better attitude.
Judy M_9
4
|
May 1, 2020
We have tried therapy and it can't be done at home so it has to be done at the hospital and it hasn't been doing much good. They have been very thorough and really good at checking with me and answering any questions that I have had.
Khaza, A
5
|
April 22, 2020
He needed support from the nurse and they physical therapist and it is very important for him to continue walking. They are good with what they are doing here.
Anthony D_1
4
|
April 21, 2020
They could let people know before the last minute that they don't have coverage if they are sick or whatever. Inform parents when they don't have coverage.
Raul G
5
|
April 16, 2020
I couldn't get out of my place so it was good that they were coming out to help me out. They check my vitals. They were good and here consistently. They call before they show up.
Megan C_3
5
|
April 16, 2020
She comes to help me out about three times a week. She knows what she is doing when takes care of my wound. The nurse is very professional and knows exactly what she's doing.
Wendy, S
5
|
April 16, 2020
She was very informative and she explained everything to us really well. Our nurse was amazing.
Christina B_1
5
|
April 14, 2020
They come at a reasonable hour and they do their thing. Then they go on their way. I love my nurse. She really follows the doctor's orders to a T. They are really friendly.
Deborah B_8
5
|
April 13, 2020
I have to have injections daily and they're always cheerful and have a smile. They really like my dog and family. I like that I've had really good nurses. My physical therapist is very kind and good.
Geronimo M
5
|
April 10, 2020
They change the dressings on my wound. Their caregivers are always on time.
Jada, P
5
|
April 10, 2020
He comes and deals with my aunt. It doesn't cause problems for me. They are pretty good. We addressed an issue with the caregiver and they fixed it the next day.
Kyle ,
4
|
April 10, 2020
They take my loved one's vitals. The nurse is supposed to call before they come, but they didn't, and there were a few times they showed up without us being ready for them. But BrightStar Care addressed it when it was brought up and the nurse calls before coming now.
Jacob Y
5
|
April 8, 2020
They are able to come to me and draw my blood which means I don't have to go and get that done. Our caregiver is really good at her job and calls me every time she is 30 minutes out.
Mary H_81
4
|
April 7, 2020
He likes it because the lady who comes is really nice. He had a bad heart attack and a stroke and now you can't even tell he had a stroke. They're helping him get better. They come on time and let us know if they aren't showing up on time. We tell them we're always home so it's not a big deal if they are late.
Becky, K
5
|
April 6, 2020
It helped him because they came in and worked with him. He gained a little bit more confidence with being able to do the different things he needed. They came in and it did not feel like an intrusion in the home. They didn't seem like strangers and they were very personable.
Deborah L_6
5
|
April 6, 2020
So far everything has been positive. It is not that hard, and the caregiver can answer any kind of medical questions. I like them because they try really hard to take care of me well.
Tony F
5
|
April 3, 2020
She was just a nice and kind person. I really liked the lady that came out, she was a really sweet gal.
Letisha, L
5
|
April 2, 2020
It has helped her out a whole lot because she bathes him for me and I am able to walk a lot better now. If we ask for somebody, they make sure we get that person. It is the same person.
Jude S
5
|
April 2, 2020
When I called them they did really well at getting back to me. The nurses were really nice and informative.
Brenda, J
4
|
April 2, 2020
They could have stayed longer when they came to do the therapy. They were very efficient but I would have liked to know the times that they were going to come.
Latoya A
4
|
April 1, 2020
They called me ahead of time to schedule so I was always aware of when they would be here. I like the nurse who came by. She was pretty friendly and she just did her job.
Walter B_13
4
|
April 1, 2020
They impact my life every day when they come by. They do my cleaning for me, it's something I can't do by myself. Right now they can't do anything until this COVID-19 pandemic is over.
Samantha C_1
5
|
April 1, 2020
They show her that they really care about her. The nurses are wonderful.
Anonymous_3618
4
|
April 1, 2020
They explained everything to him and told him it would be better for him to go to the gym. I feel like they didn't actually make him do any physical therapy.
Michael T_15
5
|
April 1, 2020
It was nice having someone else to talk to with a different perspective that wasn't my family. They were really nice, kind and talkative. They schooled me about my health issues while I got my wound healed.
Jose L_1
5
|
March 23, 2020
They showed us different ways to clean my foot. I like that they talk to me and answer my questions. They know what they are talking about.
Paula, G
5
|
March 19, 2020
They help the most by changing the dressing on my husband's foot, which if I had to do that I would throw up every time. I like that they are kind, thorough, explain what they are doing, and are personable.
Edmundo M
5
|
March 19, 2020
It is helpful because I had a stroke about 2 years so I can't get along real good. I like the service and the way they attend to me.
Minerva C
5
|
March 19, 2020
I would like to have somebody to help clean the house. They are friendly.
Lucretia M
5
|
March 16, 2020
I enjoy having someone here every day and on time. They always get replacements if my other falls through.
Kayleigh H
5
|
March 13, 2020
She taught me how to do my own medicine and she answered every question I had. Every time I call they would get me an answer within the hour.
Gene, B
4
|
March 12, 2020
They have done everything we have asked them to. They have good quality physical therapy. They are efficient.
Eileen ,
3
|
March 11, 2020
They needed to not judge our situation because then they could have seen the progress that he was making. I would like them to have better communication.
Anonymous_3487
5
|
March 11, 2020
It's good the way it is. They come to our location and that is the most helpful part. They have friendly service.
Tanisha B
5
|
March 9, 2020
They help get on top of my pain when I call. The nurses are really caring.
Melissa, Z
5
|
March 9, 2020
They were informative and explained everything very well to me. I liked that they were nice and competent. I also liked that they were informative.
Anonymous_2500
4
|
March 9, 2020
They take my INRs. They're nice and I like them. I don't see them for very long each time they come over.
Randy R_3
4
|
March 4, 2020
The time schedule is the only problem I have. I like to get things over with. Some things can take a while when they've never been out here before. I've have five different caregivers. They're all good, but it just makes it tough to set a schedule. They do such a good job with what they're doing. They'll sit there and talk me through things.
Ruth M_11
5
|
March 4, 2020
She has been good for me and has done what she needs to do and she is very good at what she needs to do. I like that they are very friendly and they listen to me.
Sherry ,
3
|
March 4, 2020
They could keep up with his weight. He was supposed to be weighed every day. They could let the client know if they are coming or not.
Erica H
5
|
March 3, 2020
They are very caring and have a lot of really good guys with bedside manners. Honestly, I say they give excellent care from what I've heard and what I've seen.
Maria T_1
5
|
March 3, 2020
They talked to me about my therapy goals and helped me to reach them. I like their personnel, they have done a very good job.
Cynthia, M
5
|
March 2, 2020
They help him to thrive physically by playing, greeting, and stimulating him. They treat him as normal person, not as a patient. It is really convenient so that we can have a sense of normalcy in our family dynamic.
Annetta, D
5
|
March 2, 2020
Knowing that they are there with my loved one eases my mind. I've like the fact that I can get ahold of them anytime I need to.
Anonymous_3419
5
|
March 2, 2020
They helped me the most by ensuring that I was getting better. I would have liked for them to call me and let me know when the nurse was coming. I always had to be the one to call their office to find out if they were coming and when.
Becky, D
5
|
February 21, 2020
They helped cheer us up. I like the people.
James C_18
5
|
February 19, 2020
It is helping my wound heal. I have had this wound for 2 years. Everybody I have met has been really nice.
Martha G_6
2
|
February 18, 2020
The caregiver that I did have was very lazy and slow at what she did. She was supposed to be here for four hours a day and she would only be here one hour or two at the max and would stay on the clock. The caregiver was clocked in when she was not here and they fired her and I have not gotten a replacement since.
Kimberly C_2
5
|
February 11, 2020
There has been so much that they've been able to help with. They are very understanding when I'm not getting a situation correctly. I would recommend BrightStar Care to anyone, because they are very flexible.
Anonymous_3403
4
|
February 10, 2020
I can't change my wound dressings by myself, so they do it for me. They are short staffed and could have more people.
Estella ,
5
|
February 7, 2020
I like how they can come to your home. This helps a lot. I don't have to meet anyone anywhere. They are really informative. If I have any questions, they don't hesitate to answer.
Rochel J
5
|
February 6, 2020
They help me walk and get my exercise. I like that they take care of their business.
Ellen D_3
5
|
February 6, 2020
I had one issue, the wound was leaking when it should not have been and they came out early to get that fixed up to help me. The nurse that came out most of the time was very helpful and they were all very courteous and they answered all my questions I had every time. They were always on time.
Kathy, H
5
|
February 5, 2020
They were very communicative as far as scheduling went, and they were on time. I used to work for them and the gentleman who came was very professional, and he had the best interest in my husband.
Anonymous_3230
5
|
February 5, 2020
They made it a lot better, because my son would not eat. They came and showed him different kinds of foods. He is willing to try even more now. They were really nice with my son, and he helped him a lot and made improvements.
Anonymous_3266
4
|
February 5, 2020
The nurse was good. I got annoyed with the physical therapist. They checked what they needed to check.
Robert R_24
5
|
January 23, 2020
The nurse provided me with things to take care of my wound and taught me how to care for it. I liked the people. The nurse was nice, kind, and very professional.
Alan B_2
5
|
January 22, 2020
They've helped me the most by making everything easier. For example, I'm already struggling with things, and then they come and talk to me by comforting me. They don't just come and leave. They aren't just like anybody. They take time with things. They take their time to get to know you.
Donald M_15
5
|
January 21, 2020
They have taken great care of me, explained everything, and have been thorough and patient. The nursing staff that I have been introduced to has been wonderful.
Vernea J
5
|
January 21, 2020
They explain my condition and my medication. They are always prompt and on time. They are very professional.
Craig G_1
5
|
January 18, 2020
They are very flexible towards my schedule. I like that they are convenient and knowledgeable. They are very friendly.
Anonymous_3150
4
|
January 18, 2020
They really help me with my strength and balance. They did not contact me until I was out of the hospital for 4 weeks. They were supposed to get me an occupational therapist and I still do not have one.
Garrett M
5
|
January 16, 2020
They communicated with the people here who could provide care for me since I was new to the area and didn't know where to go for my care. The person they sent me was amazing and they asked if I wanted the same person each time.
Anonymous_2215
5
|
January 14, 2020
I feel that they meet her needs and provide everything. They do everything she asks of them. They do their job the way they are supposed to. They follow the plan of care very well.
Tammie H
5
|
January 13, 2020
They change my bandage for me on my arm. They have been good to me.
Jesse Y
5
|
January 9, 2020
They were good to me, and they made my day. They went out of their way for me.
Jeanette L
5
|
January 7, 2020
They found me a doctor for my MS. I love how the nurses that call and check up on me are very sweet.
Rodney F
4
|
January 7, 2020
They have enabled me to stay functioning as a diabetic. There has been some confusion about nurses getting here and showing up when they are supposed to, but it has been resolved.
Anita, D
5
|
January 6, 2020
The last lady that's been coming is excellent. She does the necessary housework. It gave me a feeling that they were good in operations, and they seemed very willing to cooperate around my loved one's time frame.
Arthur C_3
5
|
January 3, 2020
They were here and answered all my questions according to my situation. They take good care of me.
Anonymous_3128
4
|
January 3, 2020
I didn't have to go the hospital. I can stay home. If the schedule changes, they need to call the client to let the person know that person is sick and aren't going to show up.
Marsaughn M
5
|
January 3, 2020
It doesn't impact my life much. I would rate it on a weekly basis because I see them once a week. It's a good place to get good care.
Kimberly ,
5
|
January 2, 2020
They are patient and sensitive to my mom's needs. Every time my mom had an anxiety attack, they reached out to me to let me know what was going on.
Joy W_2
5
|
January 2, 2020
The staff is very nice. I like everything.
Tina, B
5
|
January 2, 2020
They have made the experience positive by doing their job and being nice. They call to tell me when they are coming before they come. I liked that they were nice. They did not make me feel uncomfortable.
Caryn S
1
|
January 2, 2020
They would send so many different nurses because the main nurse had too many clients. I wasn't impressed at all. When I called them and talked to them, they said they would call me back, but no one would.
Anonymous_3197
5
|
January 2, 2020
They would clean and re-bandage my wound. All the nurses were really good, and they took care of my wounds.
Debbie K_7
5
|
January 2, 2020
They helped me with their knowledge. They could see how my wound was healing and give me input. Their nurses are very conscientious, and they do care.
Gladys L_1
5
|
December 19, 2019
I feel better able to trust them and that I can have a second opportunity in my life to depend on myself. I would recommend them. I like the caregivers because they worry about my health.
Timberlyn N
5
|
December 19, 2019
I healed up great and had no problems. My nurses were super nice, and it was easy and fast.
Karen L_15
4
|
December 16, 2019
They helped me with strengthening exercises. The psychical therapist was sick for a week, and they did not send out a replacement.
Anonymous_3015
3
|
December 9, 2019
Our only issue was that they would not show up. There were a few days where no one showed up and they could not find anyone to come.
Season S
4
|
December 9, 2019
I haven't really had a problem with them. I don't have any rail guards to help me through the house.
Elizabeth K_10
4
|
December 9, 2019
A nurse checked me in, and I had to call for a bandage since my bandage burst open. The nurse came with supplies and another checked me out. The nurse that checked me out was very, very helpful. She gave me a lot of tips since I had a hip replacement.
Deborah M_7
5
|
December 9, 2019
They are really good at helping me get to places I need to go, and they are very kind people. They are really good. They come when I need them, and they help me get the stuff I need.
Bradley H_1
5
|
December 7, 2019
Someone came and did it for me because it would have been hard to do it myself. They were always dependable.
Maria M_13
5
|
December 5, 2019
When I got out of the hospital, I was very stressed out and fragile. I'm improving a lot because of my nurse, which makes me feel good. I look forward to another day now. The agency has great nurses who care for me.
Anonymous_2941
4
|
December 4, 2019
Whenever I call in and have concerns, they don't call back fast enough. I like the hospitality.
Anonymous_3033
2
|
December 3, 2019
They could be on time. They weren't very personable. They could be on time and have the supplies they are supposed to have. For my first visit, they called and we agreed on where to meet, but then they didn't show up. I had a nurse that told me she had done wound care before, and I highly doubted it. We had one young nurse that was amazing.
Toni E
5
|
December 2, 2019
They are consistent with their time and care they give me. They are insistent with making sure my wounds heal. They stay on top of everything and problems I'm having. Their recommendations are great.
Janna J
5
|
December 2, 2019
Every time I have had a question, she has gotten right back with me as soon as she can. They have been very caring and helpful.
dana ,
5
|
December 2, 2019
It has made a big difference. They have helped him strengthen his muscles after his accident. We have been very pleased with our care.
Angelita R
5
|
December 2, 2019
They are pretty good for me. It has been good.
Susan H_34
5
|
November 20, 2019
She has helped me with some exercises. The physical therapist is efficient, and she has been helpful.
Meagon L
4
|
November 19, 2019
It hasn't really helped or not helped, they just come and get what the doctor needs. The nurses are really caring and they are good about responding back when you have questions.
Bobbie H_3
5
|
November 18, 2019
It has been a positive experience because they come every week. They let me know what my health conditions are. I like that everyone is sweet, nice, and helpful in answering questions.
Lisa P_2
5
|
November 13, 2019
It improved my daily life, such as my mind and my incisions. The caregiver was really professional and nice.
Tracy, V
5
|
November 11, 2019
He gets to stay home and not go to wound care, which is the main thing we have them for. They are really nice people. They come in and do what they need to do, then leave.
David C_28
5
|
November 11, 2019
It was great. He made sure I got ready to go back to work and to therapy. I like that they all come out to the home and take care of their person at their convenience. They always call and are always on time. Everyone was friendly.
Elizabeth, L
5
|
November 6, 2019
The caregiver showed my loved one simple exercises to do at home. The caregiver was so nice, and she worked well with my loved one.
Rafaela D
5
|
November 5, 2019
They have helped me a lot with my diabetes. I like that they treat me right, and they are always worried for me.
Judy D_7
4
|
November 5, 2019
They provide what I need, and that's very important. They have a habit about forgetting about their lowering paying customers. They need better scheduling.
Virginia D_7
5
|
November 4, 2019
It had a great impact because I am still going. I like that they were very efficient and knew what they were doing.
Freddy G_1
5
|
November 4, 2019
The most important thing is that they call me before they show up. I like that they are very professional.
Brooklyn, L
4
|
November 4, 2019
When we had to take her to the ER, they were really helpful with that. I liked how they were always there when we needed them.
Silvia M
1
|
November 1, 2019
They had no impact on my life because they made me do everything by myself. For me, it was very poor.
Robert R_10
5
|
November 1, 2019
They make sure that my dressing is changed out every week. They are very thorough when they come out to draw blood or whatever else they need to do.
Paula Q
4
|
November 1, 2019
The lady comes, and we do some exercises together. She is good at what she does. They could have more aftercare. They could have closer follow up. I've had a home intrusion and am still having a lot of PTSD from it.
Cindy D_5
5
|
November 1, 2019
I was having some problems, and she wanted me to go back to the ER, so I did. It turned out that I was having some problems. They called and set up when to come. They were prompt about getting here. I had a good nurse.
Frank M_3
5
|
October 21, 2019
She only comes out once a week. They're very professional. They explains things very well.
Trace B
5
|
October 21, 2019
The could communicate better with one another. They come to your home, they are friendly, they bring their supplies, and they are nice.
Vanessa, M
5
|
October 21, 2019
They are very nice and friendly to her. I have liked that they have very friendly staff.
Elsa P
5
|
October 17, 2019
They are very personal, and they have a personal touch. They are very, very thorough. I really like that about them.
Scott D
4
|
October 16, 2019
They have taken care of my needs. I like their professionalism.
Gloria S_4
5
|
October 14, 2019
They treat us like family. They are here to give me therapy. They have a lot of patience. They are very nice, caring, and make me feel comfortable.
Heath H
5
|
October 10, 2019
The level of care is really good. I don't have to worry. They assured me that I don't have to worry and that whoever is coming knows what they are doing. They are consistent, whether it's night shift, day shift, or an emergency. They all know their stuff consistently on a level of knowledge.
Patricia, V
4
|
October 9, 2019
The therapist is great. She was just very helpful. She always explained what she was doing and why she was doing it. They could have better communication.
Andrea, N
5
|
October 9, 2019
They will monitor his breathing when I cannot be there. The care that the nurses have provided is amazing. They are very careful and attentive with him.
Anita, V
5
|
October 8, 2019
They better help take care of his dressing. They are really friendly, helpful, and professional.
Ashley E_1
5
|
October 7, 2019
They did my wound care. They were thorough, and they knew what they were doing.
Bill, D
5
|
October 3, 2019
They work with her and giver her easy exercises to keep her body activated. She has done really well. I like their attitude and performance.
Melody ,
5
|
October 3, 2019
They are always here helping me out with my family member. Our caregiver is polite and caring.
Anonymous_2608
5
|
October 2, 2019
My son has a home health care nurse, and she's able to be there with him while I'm at work. I like that I get to have one nurse with this agency, instead of having a lot of nurses.
John M_31
5
|
October 1, 2019
They explained quite a bit about what they are going to do for me. I like that they seem to care about their patients, and they want to make sure I get the care I deserve.
Howard J_2
5
|
October 1, 2019
They changed my dressing and make it so that I don't have to see. I like that the nurses are very knowledgeable and good at what they do.
Beverly H_6
4
|
October 1, 2019
Everything is pretty good, but the supplies that are supposed to come come pretty slow. They aren't always here on time. I like that the nurses are very nice to me. They have cared about my ideas.
Stacey, W
5
|
October 1, 2019
He is nonverbal, so they help him with communicating his needs. They have a good approach, and they are patient, but encouraging. They cater to children with special needs. I feel like they treat him like their own child.
TERRY, S
5
|
September 20, 2019
They came in and accessed my husband's port so that they could do his home infusions, which is much better than having to drive eighty-five miles every day to get that infusion. They were very professional, punctual, prompt, and knowledgeable.
Debora B
5
|
September 19, 2019
They have helped the most by talking to me and touching me. I like that she is really polite.
Joshua A
5
|
September 19, 2019
They could come on the days which are best for me. They work with me if they can, and if they can't, they will find a way to work with me.
Sandra D_11
5
|
September 17, 2019
I wouldn't be able to find someone to help me if they didn't. They are pretty understanding and show they care.
Rachael L
5
|
September 17, 2019
It helped me a lot, so I was very grateful for them. They sympathize with the people, and they are good at what they do.
Andrew G_1
5
|
September 11, 2019
They have been very vocal about answering all my questions, even if they are not as related. They've been very flexible with me about what I need done. I'm home bound, but I still need to go out to my appointments.
Alan, D
4
|
September 10, 2019
A lot of it would be for the nurses to do a more thorough job. They do a good job, but I have to come behind them and modify what they do. To improve, punctuality is what I would look at. They give me vague estimates on time.
Justin B
5
|
September 9, 2019
There isn't anything they could do. They have taken good care of me. They make sure my lungs are clear and that everything is going okay. They have some really nice people who work there. They seem to know what they are talking about.
Sharon M_7
5
|
September 9, 2019
She came out and gave me shots. We had a successful transplant. I liked the girl that came out here. She was as nice as she could be, and she was very concerned about me. She might have saved my life. There were symptoms that I had that I would not have known about if it wasn't for her.
Laura, D
4
|
September 9, 2019
They could improve communication. I like the quality of the nurse they send.
Irma A
5
|
September 7, 2019
They come and take the time to listen to me and check my health. I like that they are very punctual and answer all of my questions.
Kathie, L
5
|
September 6, 2019
They have been doing speech therapy for my grandson who is four. When we started, I couldn't understand anything he said, but now, he is doing amazing. Our communication is way better. I already do recommend people. They are very personable.
Lois, C
5
|
September 6, 2019
She does everything out here. She helps to clean and does anything else we need. They come when they say they will.
Luciano H
5
|
September 6, 2019
I really like them. They have a good heart, and they come to help people. They are good people. They take care of me the right way. I would recommend them to anybody.
Maria M_11
5
|
September 6, 2019
They have helped the most by explaining. I like their quality and the nurses.
Mark ,
4
|
September 6, 2019
They could have showed up on time and known what exercises they were doing. I like that they are compassionate, on time, and the caregivers were thorough. The only complaint I have is, sometimes, they went through things a little fast.
Michelle
4
|
August 27, 2019
My father uses BrightStar Care Lubbock. He has a CNA around-the-clock and an RN one day a week. They do cooking, light housekeeping, make sure that he gets up out of bed, bathes, grooms himself, and has adequate things to eat. Some of his caregivers are somewhat questionable, but most of them are really committed to him, his care, and his well being.
Diana C_7
4
|
August 26, 2019
I've been working from home, and I've been texting. Sometimes I don't understand things, so they could help me with that. I'm the worst with numbers. I worry about some dogs that are outside. They aren't scared of the dogs, which is good, but I'm afraid someone is going to be hurt. I've told them about them, but they don't seem worried.
Heather, K
5
|
August 26, 2019
They take care of my child the way I would. They understand me and my needs.
Mariah M
5
|
August 22, 2019
They changed my bandages every day, because I could not do it. They said that I could still call her if I need her, even if though I was discharged.
Richard S_2
5
|
August 19, 2019
They help me get through tough times. They are always on time and have good services.
Cheryl, b
5
|
August 19, 2019
He is able to get the quick care and medications that are needed for his body to function like it should. Without that, he wouldn't be here today. My brother has had really good care through them.
Karen P_6
3
|
August 16, 2019
They should come! They could be organized and have the right hand know what the left hand is doing. It was never good. I'm still not dismissed, and I haven't seen them for a week.
Barbara G_1
5
|
August 12, 2019
They have helped me the most by getting my pills organized for me. I like that they are very kind and Christian based.
Jaime D
5
|
August 12, 2019
I had no problems with them for the one time I have used them. They were supposed to come with the infusion pack, and it was not there. She went home to get the supplies and came back instead of rescheduling. I only dealt with them one time. They are nice people.
Aaron, B
5
|
August 9, 2019
They helped me by being here on time and looking after him. I liked that they were very prompt.
Erica ,
4
|
August 7, 2019
The nurse is good. They take good care of my child. They could be better at picking nurses when one is not available.
Christie, S
4
|
August 7, 2019
If things don't go right, she ends up in the hospital. It impacts her life directly if she gets her labs back the first time. We have had a lot of issues with the labs not getting sent off correctly. We would order labs, and they would not come back correctly.
Freddy G
5
|
August 6, 2019
They help with therapy. They have been good. I've had no problem with them.
Lucinda G
5
|
August 6, 2019
Getting my room taken care of is helpful. They are always on top of everything. They let me know when they are coming, and they are always on time.
Benny G
4
|
August 6, 2019
They worked with my schedule. They were pretty good. They can improve the communication.
Jimmy G_1
5
|
August 6, 2019
They take care of my wound and make sure that it is getting better. I have liked that they are always going to be there.
Martina R_1
5
|
August 6, 2019
They do help out with my medications.
ANGELA, G
5
|
August 6, 2019
They take care of pretty much everything for us. Whenever she needed anything or had to call them, they would reach out and respond very quickly.
Benjamin B_3
5
|
August 6, 2019
They do really great. They get me on my feet, and get it done really quickly. They don't waste time. Sometimes, they don't have the orders for my wound care.
Cathy R_2
3
|
August 6, 2019
The nurses don't come out on a regular basis. They have a lack of communication.
Lacy K
5
|
August 6, 2019
They have helped because they are willing to help me. I like that they are honest.
Brenda, I
5
|
August 6, 2019
I really like the lady. She is very sweet, professional, caring, and welcoming. I love the lady that comes to the house. They come to the home, which makes it easy for me. I have had surgery and can't lift.
Anonymous_2374
5
|
August 6, 2019
They do not really do anything other than take my vitals. I like that they are nice.
Alice G_5
5
|
August 6, 2019
It gives me peace of mind for my wound care. They are very thorough. Anybody that has come out has been extremely professional and very nice.
Vanessa, D
5
|
August 6, 2019
They are always there to answer any questions that we may have. They were willing to accept us when no one else would.
Rosemary ,
5
|
July 23, 2019
They really worked with my mom to try to present as accurate a picture as possible. The nurse was just so professional and elicited information from me and my mother. My mom can be a little fuzzy with details.
Eric W_1
4
|
July 23, 2019
I really needed it at the time. She knew what she was doing and made sure I was doing what she told me. They were very friendly, made me feel good, and she knew what she was doing.
Stacey D_1
5
|
July 23, 2019
So far, they have had a pretty good impact. All I have them do is help with my medication. The caregiver that came here was pretty good.
Crystal ,
5
|
July 23, 2019
The quality of care makes my life easier. My nurse is very close with my kids. They are very fast and efficient.
Louisa ,
5
|
July 23, 2019
They helped him get better. I liked how quickly she took care of his medical needs.
James M_25
4
|
July 22, 2019
They have only been here once so far. They are treating my loved one well, and that is good enough for me.
Rebekah ,
4
|
July 22, 2019
His speech has improved significantly. They need to be more timely and get back to me.
Curtis L
5
|
July 22, 2019
There was a time when I couldn't move my shoulder above my head, but now I'm able to move it a bit more. They were good and friendly. When they came in to register me, they were so nice. They smiled and some of them greeted me with a hug.
Martha G_4
3
|
July 19, 2019
I think they could come by more often. I wouldn't feel comfortable recommending them to anyone else who is disabled like me because I almost never see the nurse.
Thomas S_16
5
|
July 17, 2019
She was very encouraging. He became very discouraged because he was not healing fast enough, and she was very encouraging. The caregiver that came out the most and the woman who did the original interview were excellent.
Anonymous_2093
5
|
July 17, 2019
They listen to my concerns. I like that the caregivers care. I'm not just a number.
Josiah C
5
|
July 17, 2019
They are helping with their speech. I can understand him now. They have great people working for them.
Kera L
5
|
July 15, 2019
They helped me get my eating habits better, and they helped me be a little bit more educated about what I need to eat for my health. I like the services they provide, their friendliness, and their willingness to help me understand everything.
Trecia, B
5
|
July 10, 2019
The caregiver does his medication. He comes out every Thursday and checks his vitals and gives him a shot. Another caregiver does the dishes, cleans the microwave, cleans the stove, and vacuums the bedrooms. He has a good provider, and the nurse that comes out is very helpful.
Victor R_2
5
|
July 8, 2019
They change his bandage because I cannot do that. I like all of the people that work there. They are all very nice.
Rhandyl, V
2
|
July 8, 2019
They could send us nurses and communicate. They need better communication with patients and staff.
Anonymous_2168
3
|
July 8, 2019
Physical therapy is great. He takes time with him and listens to him. The caregiver doesn't make an impact at all. I am not sure why my insurance even pays her. They need to improve response time. They lost paperwork. They need to show up when they say they are going to.
Jeannette O
5
|
July 8, 2019
They provide the nurses for us. We have a full staff. They are very Christian-oriented company. They reach out and communicate very well.
Anonymous_2088
4
|
July 8, 2019
They try very hard. They need to have more supplies and to do the job right so they don't have to come back.
Shantavia ,
5
|
July 8, 2019
They give him the care for me and put his IV in. They help us a lot. They come out and show me things that I didn't know how to do.
Christoval G
5
|
July 8, 2019
They feed him, bath him, change him, and do his laundry. They try real hard to get people to work for them, and they do not leave us hanging. They do well at getting us caregivers.
Jimmy K
4
|
July 8, 2019
It is nice that they are there to help me with my medication. I can't think of how the could improve, but I do like my nurse.
Denise, P
5
|
July 8, 2019
When I had questions, I would call the agency and they would answer them quickly. They were great for us because they were friendly and helpful. They taught us how to use the liver drain that my loved one was using.
Javier M
5
|
June 24, 2019
He was home all day. He was here when he said he would be here. It really pushed him to get up after he broke his bone. It made him comfortable with starting to walk again.
Melanie, W
5
|
June 21, 2019
I can understand when he talks now. You have done great things for my children. They are very interactive with the kids, and they are very reliable.
Stephanie, W
3
|
June 18, 2019
I do not know if they can make our lives easier because they are not being contracted by us anymore. They need to train the direct care staff better in their position. The person we had did not stay for as long as we wanted them to stay. We did not get quality care.
Patrick M_4
5
|
June 17, 2019
They did their job, and it was fine. They were personable when they called and when the guy and girl came by.
Mona T
4
|
June 17, 2019
They help me get the stuff that I need. They made progress and helped me around the house. I am just getting started with the company, so I am not sure what they could improve. I like that they really try to help me.
Melissa, W
5
|
June 17, 2019
The caregiver is helping him to be stronger. The caregiver is kind, and respects my loved one.
Diane S_17
5
|
June 17, 2019
They meet my needs for wound care. They are friendly and cooperative. The nurses know what they are doing.
BEVERLY, C
4
|
June 17, 2019
All they do is come in and check on them. I'd like to seem them look at the colostomy a little more and be more hands-on. They need to improve communication between the insurance company and them.
Ali A
5
|
June 17, 2019
It stopped me from being it in the hospital that much longer. The nurses that came were so personable and caring about getting me better as quick as they could.
Chelsea G
5
|
June 12, 2019
My loved one looks forward to therapy, and he enjoys the days he gets to see his therapist. They are always on time, and they are good at scheduling and accommodating to our needs.
Roy, C
4
|
June 7, 2019
They come while I am at work. They do physical therapy and wound care. They are a blessing, and they help out a lot.
Bianca E
5
|
June 7, 2019
She is very nice to me. They have been very open about everything, and they are very descriptive. My nurse and the nurses that I have had take their time, they do not rush through anything, and they are very caring.
Maryann C_2
5
|
June 7, 2019
They have many employees who assist me. They give their full attention to me. They are very persistent about being on time. They're very polite and respectful.
Gloria H_2
5
|
June 7, 2019
They call us to see where we're at. They work around our schedule. They are very helpful. They're very helpful, and they make sure that everything is going right. We don't have to wait too long to talk to somebody.
Elden, H
5
|
June 6, 2019
It is a superior agency compared to everything else that I have had, and I don't worry about her and that she is getting taken care of. I like that they talk to me nicely.
Antonio M_1
5
|
June 6, 2019
They are respectful, do the job right, and take of me. They need more communication.
Amber M_1
5
|
June 6, 2019
I just liked the positive attitude they had when they were here. I like the way the acted when they were here.
Joanna B_1
4
|
June 6, 2019
They explained things clearly. They had a really hard time coordinating. They were supposed to do my blood draws on Mondays, but one time they did it on a Thursday.
Anonymous_2036
5
|
June 6, 2019
They were very friendly when they came out. They were very thorough.
Ruby, R
5
|
June 6, 2019
They keep me from having to go into a doctor's office to get my son injected, because the caregivers come here. They're always available when I need them and they always arrive on time, so they're reliable.
James L_16
5
|
May 16, 2019
She was professional. They were knowledgeable, and they were easy to work with.
Ricky G
5
|
May 16, 2019
They help me with my soreness. They're a good agency because they've helped me to get up and get walking.
Mark S_13
5
|
May 16, 2019
I feel comfortable leaving my husband in their care. So far, the people they have sent out have been very good, are high quality, and very trustworthy.
John A_16
4
|
May 16, 2019
I have no complaints about them. They help me. I can always call them. They come to the house and check her. When they said that they would call me back, they took a couple of days to get back to me.
Andrea, H
5
|
May 16, 2019
They just always gave helpful suggestions when we have questions. They help whatever the time is. They are very friendly, and they are on time and helpful with any concerns you have.
Sandra ,
5
|
May 15, 2019
He did not know how to get down the stairs or in and out of the car so they helped him with that. They were doing a good job providing the care that we needed.
Randal M
5
|
May 15, 2019
They help clean up and give my loved one baths. They have very good physical therapy, and they are interested in providing the care.
Marsaughn M_1
5
|
May 10, 2019
They care, which has made my experience positive. I like that they are easy to work with.
Amy G_2
5
|
May 10, 2019
They help the most with my medications. The nurses are great and they will come out and try to help you.
Adan, C
5
|
May 10, 2019
We were able to get away and have some free time to rest. It helped put our minds at ease knowing he was taken care of. They were very helpful and convenient to where my family could work and I could work full time.
Karina, R
4
|
May 10, 2019
They definitely made life easier by helping me out and teaching me new techniques to help my daughter's health. They should just let the patients know ahead of time if there is no person and communicate better.
Lara, W
5
|
May 10, 2019
The nurse only does blood pressure and pulse when she comes. I like that everybody is real friendly at BrightStar Care.
Elizabeth, G
5
|
May 10, 2019
She is actually learning sounds and speech. I like the flexibility and the treatment.
Sefe L
5
|
May 6, 2019
I am so glad I switched agencies because I've been incontinent for many years and have skin issues. I have all the products I need to keep my skin integrity. When I came out of the hospital, they made sure I had the meals and physical therapy I needed. I've learned about exercises I can do on my own, and it's made a good difference. My case manager brings up programs and things that I didn't know were available, whereas my previous company never did. I am now receiving things I didn't know were available, and they keep me informed of what I'm eligible for.
Felix T_1
5
|
May 6, 2019
They help me the most by taking care of me. I know I can call them and they won't ignore me when I am sad or sick. They will send someone here and make sure I am better. I like how they pay attention to you and keep up with you. They try to make sure that I am okay. I know my primary nurse and doctor recommends them to their patients.
Patricia, C
5
|
May 6, 2019
They always made sure that it was a good time to come out to see him and they took the time to just talk to him and spend a little time with him. I was only there when two nurses came and they took it personally and spiritually. It was more then just a patient. It was personal to them to do their best for him.
Randi G
4
|
May 6, 2019
Some of the nurses need to have more supplies. They need to bring more supplies with them. I like that some of the nurses are really good. There are some nurses that need work, but other than that, I like them.
Estrella T
5
|
May 6, 2019
They always try to provide the best coverage. They help me to provide a better lifestyle for her food-wise because she is diabetic. They have always gone out of their way to provide good care for my daughter. The owner has always done their best to provide whatever is needed.
Augi, M
5
|
April 15, 2019
It is nice to have someone to take care of my mom when nobody else can. They act like they care about the patients.
Yolanda, M
5
|
April 15, 2019
I was very appreciative of everything they did. They gave her physical and occupational therapy. I liked that they called each time before they came to visit. They were accurate in showing up when they were supposed to.
Ricky D
5
|
April 15, 2019
They helped. They worked with his arm and everything. They tried to improve it. They were outstanding. The people were just good people.
Kassandra, M
5
|
April 11, 2019
We have come a long way from where we used to be. I like that they are very flexible. I went from being a stay at home parent to working, and the caregiver can be there to help my mom with my child, when I am not there.
Maria, K
5
|
April 11, 2019
They are helping my husband out a lot, so that is great. The nurse is great, but I had to call about the billing.
Linda, S
5
|
April 8, 2019
The only time we had it was for therapy, and it was wonderful. They were really helpful, but all we had was physical therapy. Everyone is so caring, wants to help, and they're punctual.
Lanette, B
5
|
April 8, 2019
They helped do her bandages so we did not have to worry about that. They came when we called and did what needed to be done.
Raylie B
5
|
April 8, 2019
It is very helpful. They are patient and I feel like they stick with whatever they are teaching. They can go to your home and it is very convenient.
Carol, H
5
|
April 8, 2019
They helped him figure out what kind of exercises to do and how to do it so he had the most benefit. Our caregiver was very thorough and provided great care.
Andrea, B
5
|
April 8, 2019
The services help because they help the communication. It makes it easier for me to understand her needs and wants. I really like the caregiver that comes to work with the client. She is kind, understanding, and is very good with them.
Jamie, W
5
|
April 8, 2019
They take good care of my loved one, since I'm a single parent, and I have to work. They should make sure that the caregivers are scheduled correctly.
Trilogy
5
|
April 8, 2019
They meet all of his daily needs. The quality of care is always great.
Ada B
5
|
March 28, 2019
They give me the attention that I need and take care of me. BrightStar Care is very friendly.
Araceli Q
5
|
March 22, 2019
The caregiver that came to my home showed me how to use the injection and answered all my questions. I'm usually really tired and weak, but they help me feel better in general.
Margarita, S
5
|
March 19, 2019
I like that they come to me so I don't have to drive to an office. It saves time and gas. I have a physical and speech therapist for my 4 year old and they have been patient with him and they're caring.
Anonymous_1646
5
|
March 19, 2019
They can keep up the good work. They need to do more work though. They do a lot of good work and they teach everyone to care and move the patients around.
Paul V_3
4
|
March 13, 2019
They sent things to my doctor about getting PT and OT. They know about wound care, and they have someone who specializes in wound care. They come out every day, no matter the weather.
Marlus R
5
|
March 8, 2019
The speech therapy is great. She is helping her communicate more. It is a different experience with different people. Only one will come to us and the other ones want us to drive to them.
Kerry, F
5
|
March 8, 2019
She's getting along really well, and the doctor said she's further along in recovery than expected. I have absolutely no complaints. My wife had surgery, but the care that she received from the physical therapist is great.
Betsy, L
5
|
March 8, 2019
They are helping with wound care. He is home bound and has to have his wounds cared for. It is hard for him to do it himself. The people who come to care for him are pretty reliable and friendly.
Debra, P
5
|
March 6, 2019
It is nice to have someone there that is knowledgeable and there for us overall. I like the agency because I have always been able to reach them. They have gotten back to us immediately when we call, and the staff has been compassionate and will go the extra mile.
Misty, P
5
|
March 6, 2019
They have helped my son improve his speech. The speech therapist is good. She knows what she is doing and is very caring.
Sharon, T
4
|
February 26, 2019
They could have called after they left to see how everything was going. Everyone that they have sent has been knowledgeable. They know what they are doing.
Annabeth S_1
5
|
February 26, 2019
They are a great help. They give us some free time. They are very caring and knowledgeable nurses.
Luke S
5
|
February 26, 2019
The services help the most by relieving the strain off us of providing care. I appreciate that they are organized and friendly.
Norma, P
5
|
February 26, 2019
They keep in contact with her. They call after her surgeries. I would recommend them. I like the actual quality time they spend with my mom.
Dieudonne, N
5
|
February 26, 2019
It makes my life easier because I have someone who can take care of my kid and get him to do things I can't do myself. I like the professionalism of the caregivers. They are on time and they know what to do.
Ismael N
5
|
February 26, 2019
They provide a great service. They come and clean for me. They are doing a good job. They do all that I need.
Amanda C_1
5
|
February 26, 2019
They provide me with private pay backup attendant care when needed. They were very communicative and responsive. They sent someone out on short notice and they were very professional nice clean and helpful.
Robin, D
5
|
February 25, 2019
They really work on her skills that she needs help with. They are all very friendly and work in a timely manner. They do everything possible to meet the needs of the clients.
Jasper B
5
|
February 23, 2019
They come and they ask me when I will be home. If I can't be there they will arrange around my schedule. The people are very friendly.
Angela M
2
|
January 15, 2019
One caregiver stole money and asked the other caregiver a weird question. They did not believe me when I told them about the incident. I would like to see them improve by not sending me a thief, and when I tell them that, they should not chew me out. They also told me they could not have fill ins for me.
Elizabeth C_2
5
|
December 13, 2018
I didn't have to take care of my own wounds and risk getting an infection. They always came and to do it, and I felt good afterwards. I am very happy. They are reliable and good at what they do. They care about their clients. They are fun.
Esther M
5
|
October 23, 2018
Whenever I need any service, they will come right away and take care of me. I would recommend them because when I need any help, the nurse will come right away and help.
Xavier C
5
|
October 23, 2018
When they come talk to me, they are nice. They have nice people and they look out for people.
Tammi L_1
5
|
September 14, 2018
The way they handle the care has been awesome and my loved one is getting stronger. They keep in contact, they keep me updated, and we communicate through notes. They've been amazing since day one.
Thomas W
5
|
July 23, 2018
They have helped me the most by coming and doing whatever I need done, such as cleaning. The caregivers that they have sent out are fine, however, the office staff bounces people back and forth from my house when I would like a consistent caregiver.
Gregorio L
5
|
July 18, 2018
They help with everything that I need. They are on time and they give good services.
Remington V
5
|
June 28, 2018
They help with all of her needs and we are able to get a lot more sleep than we would without the nurses. The company in general is easily reachable and they do everything they can to get us nurses and help us out.
Valerie G
5
|
June 7, 2018
My children love the caregiver. It helps a lot because it helps me understand my son better. I love the way the caregiver works with my kids. No matter how my son is feeling towards her, she is never rude or disrespectful.
Betty R_5
4
|
May 17, 2018
They increased my mobility after a car accident. The caregivers are very willing come to your home. They will make you feel comfortable and they are professional.
Annabeth S
5
|
May 11, 2018
They know my child and I have someone who I can depend on with her while I'm not there. I can tell that they care about children, they are willing to help, and they have good people.
Joyce B
5
|
May 9, 2018
The current caregiver is great with My loved one. My loved one looks forward to when the caregiver comes. We had some difficulties starting out, but BrightStar Care is getting better every day.
Maria B_3
5
|
April 13, 2018
They come out here and do what they have to do. They take care of you. They come to my house and help me with wound care.
Doris H_1
4
|
April 11, 2018
I heard about them through a nurse. I think they need to be able to come to my home on time. They sometimes cannot arrive at the right time. I have to do some calling to work it out because they do not know who is supposed to come on the job.
Jim S
5
|
April 6, 2018
It is an excellent service whenever they give advanced notice about something. They take care of my wounds in a professional manner so I don't have to worry about it getting infected.
Victor R
5
|
April 6, 2018
They have been able to provide speech therapy to my son. They have been able to get our son to talk.
Joe G_5
5
|
March 28, 2018
The nurses were very personable. They took me a long way, and the woman that I had was very substantial. The nurse was always here and was receptive to what I needed.
George P
5
|
March 27, 2018
The caregivers were friendly, and they did what we asked them to do. The caregivers were able to do his vitals well, and they also cleaned around the house. Everything they did for us was great!
Zoii B
3
|
March 27, 2018
They need to have better communication and be better at scheduling. My daughter has come a long way with her speech because of them.
Joe C_4
4
|
March 27, 2018
BrightStar Care responds pretty quickly, but they don't spend that much time with me. They spend maybe a half an hour with me. I was expecting them to stay for an hour. This was the first time I had to go through a rehabilitation process like this so I didn't know what to expect. BrightStar Care helped me to get more exercise so that I could get on my feet faster.
Christova P
4
|
March 21, 2018
The caregiver just stopped coming and didn't let my loved one know he would stop coming. However, my loved one liked the exercise. The services really were helping him. He could move better with them and exercise a little bit more. He was trying really hard to do what the physical therapist told him to do, and he liked the therapist a lot.
David G
4
|
March 20, 2018
The staff was very courteous and knowledgeable and friendly. They did everything good. They dressed my foot and assessed it to make sure everything was going right.
Dorothy O
5
|
March 19, 2018
I have nothing to complain about with BrightStar Care. Everything has been just fine. I am disabled and have a lot of needs, so they help make life easier for me.
Donna V
3
|
March 19, 2018
They could be more personable. I've had several experiences where they weren't personable. They need to improve communication. They need to have the nurses come in and communicate with me what's going on with my residents. I've asked them to not talk to my staff, and they continue to talk to my staff only.
David P
5
|
March 16, 2018
They have been so good to me since they started my care in 2016. They have excellent nurses with experience, kindness, and professionalism. They take their time to care for me. I've been through so many surgeries, and they come by to take care of me. The impact has been great. I haven't had any depression, and they just keep me going. They are concerned about my medication.
Martina R
5
|
March 15, 2018
I have had no problems with them. I get sick very often, and I have them help me out around the house. They help me understand things when they help out.
Angelina R
5
|
March 14, 2018
I like that they keep me informed on what they are doing for my daughter. They've helped the most with one-on-one activities, like reading.
Royce M
4
|
March 14, 2018
BrightStar Care takes a while to send people out here. There has been lots of improvement. BrightStar Care helps the most with responses.
Brady G
5
|
March 6, 2018
I would tell people that BrightStar Care is friendly and kind. They know what they're doing. The service has helped the most by sharing their knowledge of how I'm coming along.
Daniel W
5
|
March 6, 2018
Everything they do is awesome. They do things well, they answer my calls, they give feedback and opinions, and it is great. They stepped in. Every time he goes to the hospital, they come right away. They let me know what to expect in the future about his health and needs.
Brayden H
5
|
March 6, 2018
The therapist always gives us recommendations on what to do to help him. His speech is improving, so it's easier to understand him, and it's easier for him to express himself.
Ever Aaron M
5
|
January 11, 2018
BrightStar Care works very hard to be sure the nurses are well trained and that they are always here on time. They are very accommodating for my needs. If it wasn't for BrightStar Care, it would be extremely difficult to take care of my son and his needs. I like having a nice sense of security knowing there is someone home with him.
Carlene M
4
|
January 11, 2018
They do their job well. They sit with us and do anything we ask them to do.
Carol W
4
|
January 9, 2018
Some of the caregivers from BrightStar Care don't make it here in the morings. BrightStar Care makes my life easier by helping me with my problems.
Erin W
5
|
December 13, 2017
BrightStar Care has given great nurses that care well for my loved one. The services make life easier by providing care the way that I need it.
Savana P
5
|
December 8, 2017
I really liked my caregiver that came from BrightStar Care. They were awesome and great to me. BrightStar Care got me back to doing what I needed to do, like walking better and strengthening my legs again.
Roy J
2
|
December 8, 2017
We wanted a specific nurse to come, but they were too busy to see us. BrightStar Care couldn't give us a nurse when we needed them.
Ayden G
5
|
December 7, 2017
BrightStar Care does a good job and is helpful for us. The client is talking more and more every day. That is so helpful to us.
Richard B_13
5
|
December 7, 2017
I would recommend BrightStar Care because they were professional and there right after I got out of the hospital. The therapist and the nurse helped me rehabilitate which had a positive impact.
Hope S
5
|
December 7, 2017
I would tell someone that BrightStar Care provides excellent care. They are really good with kids. Life was easier because the caregivers came to my home to do therapy.
Sean E_2
5
|
December 6, 2017
I already have recommended BrightStar Care. They were prompt, and they knew what they were doing. I liked their communication with me. My nephew loves to be worked with, and the caregiver was great. BrightStar Care's intervention allowed my nephew to communicate with us. He had not been talking before. He had tried, but we just couldn't understand. Within three weeks of the caregiver working with him, there were great results.
Anonymous
2
|
December 6, 2017
BrightStar Care is not organized. The services from BrightStar Care would be more helpful if they didn't make assumptions.
Bain M
4
|
December 6, 2017
BrightStar Care provides a speech therapist. The services from BrightStar Care make my life easier because it gives my son something to focus on.
Neveah B
5
|
December 6, 2017
I would recommend BrightStar Care because they are very understanding. The caregivers help my loved one a lot. They help with my loved one's motor skills, and even arrive at my loved one's day care.
Karen H
5
|
December 6, 2017
They're very good. They're very sweet people that work for them and they're really sweet to me and good to me and really good at what they do. It was a big help to me because I wasn't able to bend over and take care of my leg. I really needed their help and it was fantastic.
Lee Ann S
5
|
December 6, 2017
BrightStar Care hasn't given us any problems whatsoever, and we like our caregiver. It's also less expensive than what we've had before. The services have improved my life greatly. I'm not as afraid that I'll hurt myself doing things around the house.
Analisa M
4
|
December 6, 2017
I would hesitate to recommend BrightStar Care because on a daily basis they're trying to call and make their appointments. BrightStar Care has made life easier because the kids are getting the therapy they need, so they're a little bit better.
Jesus R
5
|
November 21, 2017
BrightStar Care is very good care. BrightStar Care has made life easier. They do this by helping me with my bandages.
Serena R
5
|
November 21, 2017
The caregivers from BrightStar Care really care a lot. The caregivers encourage my loved one and help her get better.
Pierce F
5
|
November 21, 2017
BrightStar Care was always on time. I appreciate that I was able to know that my son was cared for by BrightStar Care.
Lori H_1
5
|
November 17, 2017
I would tell someone that the nurses that have come from BrightStar Care have all been very knowledgeable, nice, informative, and they know what they are doing. The nurses take care of a wound that my loved has.
Dolores R
5
|
November 17, 2017
BrightStar Care did a great job, I was happy with them. My caregiver made sure I always had the things I needed.
Thomas O
5
|
November 16, 2017
BrightStar Care is always here when I need them, any time day and night. It is never too late for them to come out to my house and check on me. The services from BrightStar Care make life a lot easier for me by helping top get things done.
William F
5
|
November 14, 2017
BrightStar Care is a very efficient agency and they do their job. The services I received from BrightStar Care were very helpful and I couldn't have done it myself. They helped me to take care of my leg.
Pablo Q
5
|
November 14, 2017
BrightStar Care helps me with a wound I have on my leg.
Liam K
5
|
November 8, 2017
BrightStar Care has helped my son talk a lot more since starting the speech therapy. My son communicates a lot more with us, he has improved on his talking skills which BrightStar Care helps with.
Linda C_9
5
|
November 8, 2017
I just use them for transport. The drivers are usually very nice and professional. I don't have a car, so they're my transportation when I go shopping.
Jamie H_1
5
|
November 7, 2017
BrightStar Care is a good agency because the nurses are very kind, pleasant, and on time. BrightStar Care's services have made my life easier because it's nice to have someone to rely on if I need something.
Kendra S
4
|
November 6, 2017
I had had really good assistance with BrightStar Care. They have stayed in contact with me and they have been there to help me when I need it. My caregivers are there for me when I need them to help me. The most helpful aspect of my services is my caregivers helping me with my doctor appointments.
Melecio P_1
2
|
October 31, 2017
BrightStar Care's nurse recently recommended therapy and had me sign papers for consent, but no such services have been provided. The services provided by BrightStar Care are unsatisfactory, by promising me things on which they don't follow through.
Josephine A_2
5
|
October 27, 2017
I would recommend BrightStar Care because they are able to help me with my needs. I appreciate that the caregivers are able to help me understand.
Brent R_1
5
|
October 26, 2017
BrightStar Care is very friendly, knows what they are doing, and is there for you. BrightStar Care helped me out when I needed it. They were very convenient; when I needed them I called and they came.
Marion R_3
5
|
October 26, 2017
My physical therapist and my nurse that come out from BrightStar Care are very helpful and friendly, and they call in advance to let me know when they will be here. BrightStar Care has made my life easier by being very helpful. My physical therapist has helped me as far as my walking.
Tyree C_1
5
|
October 25, 2017
BrightStar Care's caregivers are friendly, nice, and helpful. The caretakers have helped Tyree speak more. He used to not speak at all and they've helped him speak more and more.
Brooklyn G
4
|
October 25, 2017
I would tell others that BrightStar Care is a good company to hire because they always show up and never miss a day. The services make my life easier because they come to our home.
Blayne M
5
|
October 24, 2017
I would recommend BrightStar Care because I tell my friends they are great with my loved one. I would not want to go anywhere else. BrightStar Care has made life better for me and my loved one because they allow my loved one to improve their speech so I can understand them.
Emberleigh N_1
3
|
October 21, 2017
BrightStar Care never sent an OT caregiver. Our caregiver is leaving us and we need long-term care. BrightStar Care's services have helped me to feel that Emberleigh is improving.
Rodney H_1
5
|
October 21, 2017
BrightStar Care is very helpful and they teach my husband a lot. I could not have bandaged my husband up if it were not for BrightStar Care.
Alfred A_1
4
|
October 20, 2017
The first two caregivers have been excellent. I am disabled. I can't shop and need to have someone right there.
Josiah C_1
5
|
October 17, 2017
I would refer BrightStar Care to others because they come to us. The services provided us by BrightStar Care help my son with his speech therapy.
Mark R_2
5
|
October 17, 2017
BrightStar Care takes care of me very well. BrightStar Care makes sure that I am well and they take good care go me.
Bennie B_1
5
|
October 17, 2017
BrightStar Care has done everything that I have asked them to. I have bad feet and the caregiver will take care of them. My toes are getting better.
Terry E_2
5
|
October 17, 2017
I would tell a friend that BrightStar Care shows they care about my loved one. BrightStar Care has helped the most with my loved one's IV.
Laura W_3
5
|
October 12, 2017
I would tell someone about BrightStar Care because they are nice people and the caregivers are good at their jobs. BrightStar Care makes life easier because I have learned a lot from the caregivers like how to take my medications and treatments.
Teresa T_3
5
|
October 12, 2017
BrightStar Care works out with me. They do exercises. The caregivers work out with me. They get me up.
Debbie B
5
|
October 12, 2017
BrightStar Care is very attentive and thorough. BrightStar Care gives me therapy and that helps me a lot.
Fernando R_1
5
|
October 12, 2017
BrightStar Care does a great job at providing all the information I need and being available when I need them. The services make my brother's life better because they help him walk and move around.
Susan C_15
5
|
October 12, 2017
BrightStar Care was very caring and very compassionate. The care provided by BrightStar Care improved my loved one's overall health.
Matthew P_1
5
|
October 12, 2017
BrightStar Care is a convenient company because they come to you and they work around your availability. After some time with his caregiver my son was more independent and he has more confidence in himself because he can do things on his own.
Alfredo G
5
|
September 29, 2017
BrightStar Care is very qualified for what I needed. BrightStar Care just came in and did what they needed to do quickly, not taking up my time.
Kimberly J
5
|
September 28, 2017
I have not had any other agencies to compare BrightStar Care to, and I have not had any problems with them so far. BrightStar Care makes my life easier by helping me to do my exercises.
Joshua G
5
|
September 27, 2017
BrightStar Care is a really professional and helpful company. The services from BrightStar Care helped make my loved one better and normal.
Justice T
5
|
September 26, 2017
BrightStar Care is very dependable. BrightStar Care has made life easier for me because they work with my schedule.
Christoper W
5
|
September 25, 2017
I would tell others that BrightStar Care has employees that really care about my son. The therapist helps with things in general. She also helps with my son's speech therapy.
Paz T
5
|
September 23, 2017
BrightStar Care has very dependable and motivated workers. BrightStar Care spends quality time with my son. They teach me new techniques to help my son with.
Loretta B
4
|
September 21, 2017
BrightStar Care is a nice company, and they help me out. BrightStar Care has made it easy to come. They change my dress, and the nurses are nice.
William K_1
5
|
September 19, 2017
I would tell a friend that BrightStar Care has been good to us and we haven't had any problems with them. BrightStar Care has made life easier by cleaning our house, which has been a lifesaver, and they provide respite care.
Pamela W
5
|
September 12, 2017
I had excellent care from BrightStar Care and my caregivers were amazing. The most helpful aspect of my services was my home health nurse, who was amazing. When she started with me, I could barely walk with a walker and when she left, I was able to walk on my own.
Denise C
4
|
September 12, 2017
BrightStar Care are good because they helped me directly after surgery. At the time, BrightStar Care did what they could but were limited as to what they could do to help.
Maria R_2
5
|
August 24, 2017
BrightStar Care can help me cover a lot of bases. The care is very important.
Adam W_2
5
|
August 24, 2017
The staff at BrightStar Care is extremely caring. It's a Christian owned company and that shows in the care. The care has helped my loved one with his social issues with dealings at school and with siblings.
Lincoln L
5
|
August 24, 2017
I would recommend BrightStar Care to others. If someone needed some help and asked me, I would tell them BrightStar Care. My BrightStar Care caregiver doesn't sit down, she does her work and goes. She doesn't stand around. She does what she's supposed to do.
Stacy O
5
|
August 23, 2017
BrightStar Care is a Christian-based company. Its good to know that I can leave my home and not have to worry about my daughter.
Keegan J
2
|
August 23, 2017
The office staff is not good about working with paperwork and they are not good at returning phone calls. The service of the company is poor, however, we enjoy our therapist.
Mary C_10
4
|
August 18, 2017
I'm happy with BrightStar Care because they meet all our needs. BrightStar Care is giving my wife physical therapy and that's helping tremendously.
Jackie K_1
5
|
August 18, 2017
BrightStar Care is wonderful, what else can I say? They are very efficient and do what they say they will do. I would recommend BrightStar Care to anyone! You never have a caregiver show up that you never know anything about. I think that they also try to consider the client's sex when they send a caregiver as well. I had one experience where driver didn't show up. I called BrightStar Care, and one of the office staff members drove out to pick me up, took me to my doctor appointment, and drove me back home. I thought that this was very nice. The services from BrightStar Care have helped me the most by having the caregiver take me to the doctor's office when I need them to. I appreciate that when the caregivers drop me back off at my home, they always ask to see if there is anything that they can help me with before they leave.
Athziry G
5
|
August 17, 2017
BrightStar Care's nurses are really nice. BrightStar Care has made life better by talking to me about wound and what was happening to it.
Garth T
4
|
August 15, 2017
BrightStar Care is pretty good, but there are a few things they need to improve on. They used some cleaning solutions for a wound, but it fell on the carpet and bleached it a little bit. They should take more care in respecting our house. The quality of the caregivers has been inconsistent as well. The caregivers have taken care of my husband's wound care, which is needed.
Mike S_3
5
|
August 15, 2017
BrightStar Care has good services. They do what they say they will do and I like them. BrightStar Care has made life easier by helping me out with my uncle's care and freeing me up so that I don't have to be there all day on the weekends.
Valintine R
5
|
August 15, 2017
BrightStar Care does their job, and they help me with what I need. BrightStar Care helps to explain everything to me.
Abygail B
5
|
August 14, 2017
BrightStar Care has sent my daughter a therapist that has been so great. BrightStar Care makes my life easier by helping my daughter with her needs. They assist her with her sensory and joint issues.
Denise P
4
|
August 14, 2017
BrightStar Care is very helpful and they have nice people. BrightStar Care makes it possible for me to be at home and not in a nursing home or assisted living facility.
Walter PAS B
1
|
August 14, 2017
Right now, I wouldn't recommend BrightStar Care because they haven't been out here when they are supposed to be. BrightStar Care hasn't been out here the last couple weeks, and when they have, they've been sending people out here who aren't qualified to even clean the house.
Sandra G
5
|
July 31, 2017
BrightStar Care is prompt, courteous, they know what they're doing, and they have been really good. BrightStar Care takes care of me, and they help me get better. They have done a wonderful job, and I am very impressed with the care and time they have taken with me.
Heidi F
5
|
July 28, 2017
I would tell a friend that BrightStar Care's service is great, and I will use them whenever I need help. BrightStar Care is helping me to recuperate and get my strength back, since I am out of the hospital.
Sidney M_1
5
|
July 28, 2017
BrightStar Care has provided me with excellent services, so I would recommend them to anyone who needed the care. BrightStar Care makes my life easier by being so good with me. They have sent me great physical therapists to care for me.
Christine S_1
5
|
July 28, 2017
BrightStar Care does a good job doing the things I need to get done. The caregiver come right here and I don't have to go to them.
Paulita S_1
5
|
July 26, 2017
BrightStar Care sent me very good caregivers to care for my needs. They were wonderful. BrightStar Care made my life easier by being here to care for my wounds. They were so helpful.
Annie T_1
5
|
July 24, 2017
BrightStar Care is wonderful. They are just good and very dependable. BrightStar Care is very helpful because when I need them, they are there. I don't need to call them, they are always there.
Henry J_1
4
|
July 18, 2017
BrightStar Care has excellent workers who take care of my son. The caregiver reads to my son and teaches him.
Jimmy S
3
|
July 18, 2017
BrightStar Care helps me with my wheelchair.
Gage P
5
|
July 18, 2017
We work with two other agencies for nursing care, but BrightStar Care is far ahead of the other agencies. We really want to transfer everything to BrightStar Care because they are just more efficient. BrightStar Care has provided a very efficient physical therapist and he's always here, he arrives early and spends lots of time with my son, and is very caring and concerned about my son's foot. My son's caregiver needs to come back and work with him, because she was very good.
Zane R
5
|
July 14, 2017
BrightStar Care's services are good, fast, and convenient. The nurse that we have is always here when we need them.
Miriam M_1
5
|
July 14, 2017
BrightStar Care has a dependable staff, and they listen to you. BrightStar Care helps me a lot with my wound care, and I don't have to do it by myself.
Kandra S
5
|
July 12, 2017
Whenever I needed my nurse, she came to help me. I was using BrightStar Care for a injury and wound that I had.
Erica E
5
|
July 12, 2017
I would tell people that BrightStar Care is very reliable and respectful. The services have helped the most by doing a lot of physical therapy.
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About BrightStar Care Lubbock in Lubbock, Texas
BrightStar Care Lubbock is a Senior Care provider in Lubbock, Texas that offers residents Home Care services. Contact BrightStar Care Lubbock for more details on services and rates.
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