Griswold Home Care of Plano Frisco, TX

Ann P_16

I am paying out of pocket for their care because I prefer them so highly. They have always given excellent service.

Burton "

They allow me to do what I need to do during the four hours that I have a week when they help to take care of my wife. I would tell them that they're good at working with me to make a schedule.

Nate N

The agency has done well by us. They have very good staff. It has been a reliable level of quality and responsiveness the whole time.

Ronda W_1

The care is excellent and they help with caring for my husband on a day-to-day basis. I already recommend them to other people and I like that they're professional and courteous.

Anonymous_1715869173

They follow up and recently my doctor canceled my events. They found me a good driver. All the people who have come are very good and very professional and speak very good information.

Anonymous_1714144266

They help with paying attention to her needs. I like that they are great people to work with.

Anonymous_1712942849

I had one or two caregivers come in and say they weren't supposed to do certain things. I needed someone to clean the shower stall, and I had a caregiver that didn't do that for me. She even said, “I was not hired to do that.” I would have liked to see the same person coming to my home and not a different person every week.

Richard W_43

I do not have to spend much time dealing with my mother's care issues. I like that they are very efficient and very responsive whenever I need anything.

Marshall L

I have got an excellent lady who drives for me. I like that they have been responsive to me.

Barbara H_57

The most helpful has been having someone to care for her. I like that they work with me to take care of my mom.

Vikki J

I need the services when I'm not feeling too well and they provide them. They try to find a replacement as soon as possible if my caregiver calls out.

Anonymous_7471

Everybody was really conscientious about making sure he was occupied and that he wasn't left to his own devices. If he wanted to go back on the patio on the back, there wasn't any questions about him being left to his own devices. We had three long term caregivers and all of them were very personable. They treated us both like members of the family. And that's how we treated them. They were all conscientious. The first guy that came out would go out walking with Kermic to the supermarket to get a piece of fruit. One woman was a retired elementary school teacher and she went out of her way to put together things for Kermic that would keep his mind occupied. She had boxes in which she would change the contents for him to look at. They all went above and beyond.

Anonymous_7320

We need the people to come and help properly, but when they do, it's great. They could do better with the rates. They are too high for a retired family and consistency of care. The caregivers are good, but they don't help much with the household stuff and don't help him exercise.

Kamla D

They have helped me with the mobility and physical impairment. I would recommend them because most of them are very polite, and they go out of their way to help take care of me.

Barbara W_48

It was a positive impact and it provided a service when needed. There were probably 7 caregivers that rotated through here. They could have a greater impact if there could be more clarification for them as well as us on what their duties are and responsibilities are and what they aren't. There could be a clearer definition for the home care people on what their responsibilities are and are not.

Terry B_13

They help me with everything. I like that they are always prompt.

Laura L_16

They helped with tidying around the house. We're going to be looking for a different care level now.

Bryant F

They have been taking care of me and my house with no issues. I like how this agency's services, I have absolutely no complaints.

Jean R_13

I am able to keep up with things that need to be done. I like the contact I have with the office.

Dana Myers

From the first inquiry made to find temporary care for my mother, Griswold and particularly the caregiver assigned, have exceeded our expectations.

Amy N_2

They take him to doctors' appointments, bathe him and cook for him. They have an excellent staff, and their caregivers are very knowledgeable.

Shawna M_1

Overall its been pretty good. I know they had a few that were rough and that we had to get rid of. I feel like they need to do more training with their staff. They sent someone with no experience with catheters and they didn't clean her well. The only thing my mom had a problem with is she had a barrier anyway with communication, so she couldn't always understand their language. They would send people who are from Africa and my mom wouldn't be able to understand. She had someone for the US who she was able to communicate better with.

Popoff

After interviewing several Home Health Care companies, I chose Griswold and I am so thankful I did. I moved my 82 yo mother( Alzheimers/COPD) from a Memory Facility to live in our home for her health was declining and she was on hospice. Doug came out the next day of my initial contact and met my mother and I and did his assessment. He explained the process and what our partnership would look like. He and his team delivered on meeting every need and more. His team of Schedule Coordinators ( always called the Friday to confirm the following week needs, always so helpful and courteous. The two Caregivers he selected were great fits, Patti and Melissa were professional, always prompt in communication, supportive, compassionate and always showed up with their A game. My mother passed peacefully two months after she moved in. I highly recommend this company - affordable , professional, wonderful staff and team !

M

Our overall experience with Griswold Home Care Plano was fine; they were really good. They help my husband with the usual care like showers, getting him up, making breakfast, meals, and giving him medicine. The caregiver who was assisting my husband was fine; there were no problems. They were here five days a week.

Provider Response

joanlittle

Griswold is a five star service. The management cares deeply and even so far as to visit the home and checkout our shared patient. They were on the phone multiple times a day to make sure our challenging situation was covered in every way. I could not recommend them more highly.

Provider Response

Daniel

I have been working with a company called Griswold since early August. It has been good. They help my mother by changing her diaper, giving her a bed bath, and giving her lunch and drinks. The caregivers are fine and nice. I haven't had any problem with any of them. They take care of my mother the right way. The billing is fair. They have accommodated our schedule for four hours a day and provide the caregiver when we need it.

Provider Response

Mary

We worked with Griswold Home Care once, and they provided excellent service for my mother. We're going to be working with them next month when my husband and I go out of town on a vacation. We needed companionship for her and to make sure she didn't fall. They were very good and the care they provided was very nice. The caregiver was wonderful and sweet.

RamonaD.

The caregivers and staff were very kind and compassionate. The caregivers treated my husband like a family member. It was comforting having them with him at the end when his health took a turn and to be with us when he passed away. The office always answered my questions, got caregivers out to replace if someone canceled and was a great help with filing the insurance documents for reimbursement.

Jim L.SIL

The thing that sets this office apart is that we work hard to get the RIGHT people with the client. The office doesn't just send anyone in they want to make sure it is a good fit- which it has been. I love that the office staff will call me to discuss something like scheduling and they already have a solution in place before calling. I never have to worry that it is not going to be taken care of.

VickiN

There are so many companies out there and Griswold has stepped up to the challenges. I have been with them for 4 years and will not go anywhere else. The caregivers treat my mom like they would treat their mother, grandmother or family member. They are a true blessing on this journey.

TimandMarilynT

Griswold Home Care was recommended by my Home Health Nurse and I am extremely happy with the care. The caregiver is a part of my family now. The office staff makes visits to my home and calls to check on me several times a year. The whole experience has been very pleasant and comfortable.

DianneB76

I am very impressed with caregiver that I have had for 4 years. She is wonderful with my mom. They have become very close. The office staff is very good about making changes when my schedule needs adjusting.

Melanie M

Mom's needs are small so the companionship has been instrumental in her well being and happiness. Griswold has been a great help with her care and assisting with the Long Term Insurance paperwork.

Katrina F

Griswold has met my expectations from the first step to finding the right caregiver to continuing exceptional customer service.

LauraH2017

My expectations have been met on all levels. We have found a caregiver that is wonderful with my mom.