BrightStar Care of West Fort Worth Fort Worth, TX

Freda E

They have helped me the most by making sure I was staying healthy. I would recommend them because they are very friendly, knowledgeable, and I am comfortable with them in my home.

Kelvin S_1

The most helpful for me has been the service working for me. I have not had any issues and everyone has been great and professional.

Dan B_2

I like that they're on time, and they get you where you're going.

Anonymous_7420

We couldn't function without them. They're very friendly.

Andrea E_3

Everybody's been great, I've actually recommended them before because of how nice, helpful, and accommodating everyone's been.

Sheila O_2

The caregiver is amazing. I like the communication.

Reenie D

They answered our question. They were attentive to Donna's needs. I like the gentlemen who were there at Christmas. He answered our questions.

Anonymous_6841

They help manage my loved one's meds and be over there on a regular basis to keep an eye on her. They were very responsive and made the signup process easy, so I'd probably recommend them.

Kevin S_4

We only have one caregiver come once a week for a couple hours. Donna is very good and it's been consistent. They need to work on communicating the schedule with us.

Susan M_49

They made sure that my mom liked them. They were able to help us the best they can.

Anonymous_2585

They can come out and be more cooperative. They do the job right and on time.

Megan B_1

They were very detailed and the caregivers they assigned where a match to my grandmother and her needs. They went above and beyond to work with what I needed as well what my grandmother needed. I like the caregivers, the office staff, and the communication.

Jim H_15

It would be best to have the same person here all the time. I know that is sometimes not a possibility. They did an awful lot of running around in the car, and since I pay a dollar per mile, I asked them not to do that. I would prefer, for a variety of reasons, if they were to not drive around unless it was necessary.

Todd G_2

They were helpful by meeting her needs 24/7. I liked that they were exceptional.

Chatti E

They come in the morning but not too early in the morning. That helped me to get some sleep. They would come when we were available. The nurses were friendly. They made me feel at ease.

Shelby D

The caregivers ensure my dad is well taken care of. This agency has professional employees.

Anonymous_4526

I feel like they really care about my health. I like the safety.

Sydney B

It makes my life easier because I am working. They are reliable and they treat my son well.

Jack F_3

They are very helpful, it has made a huge impact. My caregiver takes good care of me. I love the owner and I absolutely love my daily caregiver.

Freddie B

They did everything that I have asked them to do. I like that they came when they said that they would.

Dale J_3

Dealing with the caregiver is easy and pleasant. I like the caregiver that comes here. We have become good friends.

Stephen P_5

They help the most by the nurse really acting like she cares. I like the nurse, she is great and the best.

Lauren D_1

The most helpful part of the care is just the accessibility to my nurse. It is very easy to contact her as well as the director. The nurses have been great so far. Everyone that I have encountered has been super nice and helpful.

John H_36

I only see them once a month but everything is going well. The care I have been getting is good and they seem to make an effort to be sure that that happens.

Shonda G

They provide aides, which is a big help to me. I like how they listen to you.

Donna E_4

I have only seen them one time. The physical therapist has been good. They are friendly.

Margarito S

They are pretty new to me right now. They need to be more on time.

Kyle H

They have stuck to the schedule. The caregivers have been very capable and qualified.

Michele G_1

I like that they have made the care as least invasive as they could. I think they have a great staff.

Jon S_3

They keep the client from falling and they do laundry. They do the things that we can't do. Our current caregiver is on her phone a lot. BrightStar is recommended by a doctor.

Elda A

I'm improving every day they come. They have helped the most in getting my strength back as well as my confidence. I like that the nurse that comes in is nice and helpful. I enjoy her company.

Anonymous_2233

They give me the things to keep my blood pressure in check. They should give certain caregivers more training in finding veins.

Michele H_3

Only on the fact that I had a competent nurse. They need to work on communication and nurse training. I had to teach the fill-in nurse how to do her job.

Richard H_28

They have cared for my wound. They need to have better customer service in the office.

Deborah H_10

I knew what day she was coming and what day she was not coming. I did not know the time that she was coming which was a little hard. Sometimes it would be in the morning or sometimes it would be in the afternoon. They made sure that I was doing the right kind of exercises and they did not want me to push it too much.

Janie N

They've kept the appointments they've made with me. They could be on time every time.

Lina S_1

I'm used to working with home health but I didn't know they offer services to people me age. Make sure there is more stability with clients.

Dianne R_1

They strengthen my leg. I am not there yet, but I am getting there. They are a great company, and they know how to do their job.

Fanny Z

They are very flexible when I need to change days or times. They are able to work with me. I have been with them since I started on my treatment, and I have gotten great services.

Matilda J

There are some insurance changes, and we are not aware of the changes. We do not know who to talk to. I like that their staff is awesome.

Michael M_37

They helped me do my everyday tasks. The caregivers were always on time. They helped with exercises and doing everyday tasks.

Carol _1

Them being there allowed me to have a life. I liked that they had dependable and qualified workers.

Susan C_6

It got to the point where they wouldn't take the patient out of the house, even for appointments. This was a difficult situation. We started off all working well together, but something that bothered me was that one of the caregivers got a red light camera ticket while driving the client's car. Two weeks ago there was a warrant out for the arrest of the woman who owns the car and it was a $100 fee we had to pay. One of the caregivers ran the new car into their new house and we don't know who did it. If it is short-term, they are okay, but if it's longer term, then no. There was a lack of communication and response. The caregivers ran the show.

Lloyd C_2

I was able to count on them being there. They were quick to answer my questions, and they were reliable.

Bobby H_2

They were there, they took care of me, they were very concerned about the wound, and just extremely good. They were awesome. They were on time, very concerned, and very helpful. You just couldn't ask for better quality.

Lea B_1

They came to my house to do the infusions. The lady that came to my house was friendly and always on time.

Shannon H_3

They helped us with quick service. I think it was a little hard for us because we weren't here for that long, so maybe the routine would have gotten down better with more time. One thing we were wondering about were expectations we should have for them, like if it was okay to ask them about doing housework, because they sat while he slept. I would have asked if we had the services longer. They were very kind, professional, and quick-acting because we needed services quickly.

Catherine O

Some of the caregivers were very good. Other caregivers would just sit around and they needed to get up and do something. Some of the caregivers that they sent out weren't very good.

Deanna B

They are consistent. Nobody calls me with insurance problems. I appreciate my nurse and her flexibility.

Marsha W

They set up my rides, supply wound care, and she takes care of the house and the wound. They have done excellent work, they are on time and I like that.

Marina G

It helped a lot because they were always willing to work around my schedule. They were very flexible. I like their bedside manner. They really handled everything with care. If there was ever an issue, they contacted me. They were willing to go the extra mile for me as well.

Paul S_2

I can go to the store and leave my wife home. It's really hard to get my wife in the car or out of the house. I can take the dog for a walk. I don't have to worry about my wife falling. The girl that comes is real nice and does well with my wife. She's helpful around the house. We enjoy having her around.

Jeff B_2

They've worked around my schedule and accommodated me where I need to be accommodated. They take care of me in any way I need. They got me set up from the get-go, and I don't need anything else.

Holly S_2

They put me at ease whenever I have to get the medication. I look forward to them visiting. All the people from BrightStar Care have been nothing but super helpful and very caring.

Anonymous

We have one caregiver that is very good and the others have been adequate or poor. The one good caregiver is the only reason we're still there. They're terrible. The caregivers are hit or miss, and at this particular BrightStar Care I use, the management is poor.

Cynthia M_4

It eases the process of infusions. The nurse is very conscientious.

Lisa W

I don't have to get up and drive. I can't always drive because of the medicine that I take. I tell them about the medication I receive and how the nurse helps me with it. I really like the nurse who has been coming. She does everything every fifteen minutes. They are really helpful.

Constance L

He didn't need a lot of care. He just needed someone to be there to make sure he didn't fall. He was low maintenance at the time. The main concern was having a consistent caregiver. I couldn't leave the house without someone being there.

Anonymous

I would tell a friend that they are not reliable. It was such a mess. They need to be reliable and have consistent communication.

Lori R

I felt like they were very helpful, I felt like the caregivers were very efficient and able to do their job. Without BrightStar Care, I wouldn't able to function. I have to have someone in the mornings and the evenings to get me in and out of bed. When my husband is out of town, I am in a lurch without BrightStar Care.

Collis H

I would tell would a friend that BrightStar Care does a good job because they are able to come and care for me in my home. They have all been nice and caring. BrightStar Care has made life easier by helping me with my recovery. The doctor raves about how well I am doing, which I know is due to their help.

John P_1

BrightStar Care needs to have consistency in their health care workers, keep their promises, and schedule things correctly. There is incredible turnover in my dad's 24/7 care. My experience with BrightStar Care has been bad. Even on the insurance end, things have been incorrect and missing things like notes, names, and signatures.

Maria T_4

I would recommend BrightStar Care because they were very friendly and answered all my questions.

James C_3

Generally speaking BrightStar Care is a good agency and is very diligent. BrightStar Care provided someone to just sit with my husband.

Bettie S

The workers from BrightStar Care were not qualified because they couldn't even speak English. If BrightStar Care could have been more helpful and more domestic, it would be so much better. For meals, they could only make scrambled eggs.

Mary P_8

I would tell people that BrightStar Care is always very thorough. The services have helped me the most by helping me with mobility.

Raylon P

I am satisfied with BrightStar Care and they went above and beyond the care that I needed. BrightStar Care at one point had to come out and see me everyday. It slowed down after that. If I hadn't had them, things would have been a lot harder for. They worked around my schedule.

Leslie H_2

BrightStar Care has provided two nurses for me who are excellent with my infusions.

Anonymous_485110

Someone would have to decide for themselves if they would like care from BrightStar Care or not. Sometimes my caregivers can't find the streets that I need to go to. The caregivers need to be on time, and they can't find my building sometimes.

Cynthia M_485107

BrightStar Care has communicated well with setting up appointments. BrightStar Care has made life easier by making it so Cynthia does not have to go to a medical facility.

Anonymous_474249

BrightStar Care is very attentive, they don't goof off, they take care of our problems, and they are very good. BrightStar Care does well. We would have a hard time if they didn't come. The physical care they give such as bathing and dressing the client is helpful to me.

Karla1

Brightstar sent out a caregiver that had no upper body strength. So she couldn't even help me with picking up my husband for showers or help me with anything at all. They would not even wash their hands before they fed him.