Senior Solutions Home Care Jackson, TN

S A. M

I hired Senior Solutions 1 month prior to moving my mother in to my house. They were a no-show the first 2 days and after one week still do not come as requested/promised. Do not waste your time with this company!!! Shannon has lied to us since day one! We requested 5 hours each day and the 3 times a sitter has come only stay 30-45 minutes. Today we had to listen to Wanda explain how she is only paid $10 hour and hasn’t ever gotten a raise and we are not worth her time.

Shocked - Dismayed and Dissapointed

If I only knew then what I am painfully aware of now, I would never have signed an agreement with Senior Solutions. They promise care and concern and deliver absolutely nothing. There clearly is a pattern because unfortunately, I have the same complaints that others have posted since 2017. If and when employees come, they are often late and leave early. Very rarely does the same employee come twice. So the client can never receive consistent care. Employees have been rude and dismissive. I've been cursed in my own home. Hade my door slammed in my face. We are not notified that employees will not report for duty. The idea that shifts are simply offered and the employees have the option of taking them or leaving the client in the lurch is a horrible business plan. The employees should be hired with the expectation that shifts or clients will be assigned. There are HIPAA laws being broken I am certain. One employee came for a four hour shift, took a 1 hour lunch, a 15 minute break and expected me to sign a document that she have been there the full 4 hours. Requests to speak with management go unanswered. I have pleaded for better treatment but to no avail. It is actually a form of abuse both of my sister who is the client and myself as the primary caregiver because I am left helpless to move or to do anything for an entire shift because either I don't trust who is in my home or I am left hanging because the person did not show and they (Senior Solutions) leaves me hanging in hopes that someone else might volunteer to take the shift. Simply put you should not take on a client on a possibility that you might serve them. Be honest, be compassionate and tell us of front and allow us to make the decision that we want to take that chance with our loved ones lives. The half of our dilemmas have not been told. I could literally write a book. All true.

mkwlm

A family member is supposedly being taken care of by a Home Health provider. They arrive late constantly. Leave early. Dirty dishes left in sink, cooking utensils at times not cleaned. Toilet not cleaned regularly nor bath tub. I have been contacted by Senior Solutions and I expressed my concerns, my frustrations. I received a quesstioaire that I filled out with my complaints. I have good criticism and frustrated criticism. Either Senior Solutions has not spoken with my parents Home Health provider or Senior Solutions does not care because it has been months and no change.

Still Frustrated

The last time I called complaining about the office not communicating with me I was told that a new person was coming in to fix the problems they are having. Well, the last person I had here had no idea what she was supposed to be doing, arrived 30 minutes late and left 20 minutes early. Since that visit I have not have service for the last 2 scheduled times. Do yourself a favor, don't use this company, they seem to have no idea what they are doing.

Frustrated client

I recently joined this company as a client and have been really frustrated with the office communications---or lack thereof. I'm not notified when they haven't found a worker to cover the shift and have not had the same worker more than 3 times in a row. Once was because she was not a good fit, but all the rest are "fill-ins" because they can't seem to find someone who can come once a week for 2 hours. I'm hoping some of this is because of recent personnel changes in the office, but it seems like much more than that.

notwhattheypromise

A family member of mine is a former client. Very undependable business. person taken care of my grandfather was late more times than not. When discussed with management was told they would take care of it, but nothing changed. Girls seemed to have no training and just didnt seem to care.