BrightStar Care Erie Erie, PA

Linda S_82

I think it has been a big help. I spend a lot of time alone and just having someone there for company is great. I find that the person that we deal with has been very friendly and very helpful. She comes to the house to see on things occasionally.

Laura L_9

They help the most by me gain my independence. I like their flexibility.

Anonymous_1603

They cook for me. They are very friendly.

Tim H

They kept educating the caregivers so they know what to do with me. I like that their employees are awesome.

Dorothy D_10

My dad has no use of the right side of his body, so the caregiver currently does everything for him. I think they should have better quality of caregivers. They could pay them a little more.

Linda B_70

It is helpful to have the care, but I may lose my services. They need more caregivers that are quality.

Willia J

My caregivers take good care of me. They are always on time, and dependable.

Richard B_67

I like the person who was sent to care for my wife; and I like the billing.

Carolyn C_20

The day caregiver was okay but then her attitude took a negative change. I really liked the weekend caregiver, but her school schedule conflicted with my schedule. One caregiver worked for me for 5 months and I was pleased with her until I found out that she had some prejudices, and there was another caregiver that I really liked who worked for me on the weekends. I think they should screen their caregivers for prejudices.

David L_38

The care that they give has helped her the most. They've done everything they've said they would do.

Cinda H_2

We just needed services when we needed them. They need to make sure they have coverage for people.

Victoria L_5

It's helped out quite a bit because my husband got a sore wrist and sore back. I get care with bathing; the caregiver changes the sheets, and he helps me into the car. They come into your home, and they treat you like you're the boss, it's just very good care.

Greg H_17

They could provide more quality caregivers with better training. They have a poor show up rate for caregivers.

Jo W_1

The caregiver helps me with laundry. I like that the caregiver is a good companion.

Laura E_10

The services are impactful because the caregivers take me to the doctor. BrightStar Care has great workers.

Amy U

They are very good at what they do. They are knowledgeable and compassionate.

Vicky_2

They have made it positive by being on time and some of the people actually go into the appointment with her. They could hire more people so that someone will be available. They can't always find someone, even though I call two weeks in advance.

MARGARET K

I like that they are available when I need them. They are there when I need them.

Stephen H_7

They do a lot for me. My caregiver checks on me before starting work. I like that they are able to provide me services when I need them. Where I live, it had been difficult to get care that I need.

Joseph S_24

They ask me what I want done instead of coming in and rushing through things. They are friendly.

Lenora S

My caregiver has helped me the most by being attentive and making sure I have what I need. I don't know much about the agency except for the person they provided for me. I like that she is prompt and responsible.

Kim M_17

Better communication, I was reaching out to them to know where they were, or they would change without letting me know. When they came, they really didn't want to work. People would quit and I would have to call off work.

Carolyn B_33

They go out of their way to help me. They listen to me and send good caregivers.

Anonymous_719

I am really happy with the aides I have had. They have been able to help me. I have not been happy with the caregivers as of late. They have not shown up when they said they would, and they were dishonest with me about whether or not someone would be able to come out to me.

Edward J_4

I wish the caregiver could get more training. Communication is something to be improved on.

John N_21

They helped me with meals and took me to appointments. They just did not have enough people for me to have care consistently. They could have more communication and people in my area.

Donna P_9

I can conduct my mom's business with them over the phone, they are very accessible. I always recommend them! I tell my friends that they are reliable and when I call the office staff they don't act bothered.

Arlene G

I am able to do crafts with them. They help people and take care of me, they talk to me.

Steven B_11

There should be more caregivers available because there aren't enough. I like the personality of the caregivers.

Patricia Y_4

My caregiver on Sunday is great. They do not want to work and they do not drive but this is from the economy.

Diane _4

They could give me more hours to help out more. I like that that BrightStar is friendly and caring.

Alice R_7

The caregiver helps me with the cleaning. I won't let her do it by herself though. The girl I have is fantastic for me.

Eugene M_8

The caregiver works throughout her whole shift. I like the caregiver.

Colleen P_3

A caregiver walked out. They told me they had staff and they never showed up.

Anonymous_5801

It brightens my day when they come. They treat me well when they come. I like that they sent me good caregivers.

Lena S

I probably would have been dead without them. They are always there whenever I need something.

Verna P

They could have better caregivers and make sure they're here. They could hire people that are responsible. They could have people come when they're supposed to come. The caregivers really don't know what they're supposed to do.

Patricia B_28

They gave feedings, showers, companionship, and dressings to my mother. At this point not very likely. No one wants to work. I did like the girl who came consistently, they just are not paid well enough to make it worth their wealth for the travel to get here.

Lisa S_23

They have great flexibility. I don't have to change my hours. Everyone's situation is different. I like the flexibility. If I'm on vacation, I can have another person pick up my hours.

Ronald H_9

They could've made my life easier by taking better care of me. They could give me my aide back, I didn't do anything wrong.

James S_31

They helped me by washing me up and moving me to my wheelchair. I would like them to keep their promises. The staff calls off a lot and they were not dependable.

Judy M_15

They have helped by taking some of the work that I would have to do off of my shoulders. I like that they always keep me informed.

Janet F_7

They need to hire more qualified people. The staff was lying to me to cover of the mistakes they made.

Jeanette B_2

They have helped by giving me a really good caregiver. I would like the office staff to be better about alerting you when a new person is coming in.

Debbie M_15

The people that took care of him were funny. She was so good and the last one was amazing. They were very responsive whenever we called them.

Lisa S_15

They have had the aides come every day for me to help me out. They are here every morning. They always have someone to get me out of bed, I am never left in bed. If someone cancels, someone always shows up.

Robert C_48

They were helping me to get my shower a couple of times a week. They do a very nice job and they are very pleasant.

Barbara G_35

I like that they have the care person come to help me with things like my shower. They're kind and funny.

Manuel N

They make sure that the services are good. They call me and attend to me. They have good services and they are punctual.

Sharon _8

She saved my life because I was so depressed. I like that they have a good group of girls and are treat me very good.

Doris A_2

The current caregiver makes me feel very comfortable, she helps me all morning. Everything has been positive so far, they have been taking care of problems we have had.

Mary Rita J

They can be more involved and offer to do thing. Some caregivers aren't very experienced.

Carol M_14

I could not manage getting dressed without their help. They take good care of me.

Patricia H_22

They get my mail. The workers are good because they're on time.

Hubert S

The way she helps me get dressed is very nice. I can't bend over to do that. I am very pleased so far. The girl is very cooperative and she always does more than I ask her to do.

Frederick D_1

I've had Stephanie most of the time and she's great. 90% of the girls I've had have been excellent.

Sam D_1

They cleaned out the bathrooms and vacuumed the house. They also cleaned the kitchen. I liked that they got the job done and left.

Melissa P_1

They should offer for someone to come out and help me on a daily basis. They just dismiss me. They do not try to get me anyone not even for half a day. When my caregiver can't come they never offer anyone else to come out. They are rude when I talk to them. They are not nice to my caregiver.

Anonymous_3749

They need to have a training session where they send all of the caregivers who they're sending to my house so I can train them for four hours. They reimburse everything the caregivers break.

George K_8

They need to keep their caregivers. They could show their staff some more respect. One of my caregivers got a new job because they don't pay them enough.

Pete K_1

She knows what she is doing when she gives me the shower. They have been very good, they give me a shower and help me get dressed.

Benedict S

The work gets done, she is pleasant, and conscientious. I can't ask for more than that. The average caregiver is not worth a darn, but the caregiver I have now is fantastic because she does what she is supposed to do the best way possible.

Terri G_2

My caregiver does so much for me and takes care of my house because I can't do too much of anything. I have a fantastic caregiver that I've had for two years.

Katharine S

They need to send me a driver when I need to go to a doctor's appointment, and I need a caregiver who does not smoke. I need a person to drive me around to my appointments, and they have not been able to always supply me a driver when I need it. I am very allergic to secondhand smoke, and they continue to send me caregivers who smoke.

Joyce I_1

They are really good about letting me know if they can't come or if a different aide is coming out. As far as the aides themselves go, there is a list of tasks for them to do. I'd like them to get through the tasks. I would tell a friend that they are reliable, responsive, and answer my questions and help me with problems. They are reasonably priced. The aides are friendly and reliable.

Margaret A_13

They help the most by being there when I need them and doing what I need them to do. I like that they are always on time and will accommodate me with whatever I request.

daughterofDD

If I could, I would give them a 1/2 star. My mom was with Bright Star for about 2 months. She did have some care givers that were real nice and helped her with her exercises, did what she asked and were friendly and helpful. They also sent new girls all of the time so she had no idea what stranger was coming to her house day after day. However, most of the help she had were young girls that were still going to school (nothing wrong with that) but had absolutely no experience with home care. Didn't know how to clean, cook, make a bed or do laundry. They didn't drive, so they had to take a bus and were always late or simply didn't show up. Because they didn't drive they could not get her groceries or take her for any appointments, which they said they would do for her. They were young and ALWAYS had their phone in their hands. They sat, fell asleep, played on their phones, did not finish their duties. Would wash dishes but wouldn't dry them and put them away. They would ask mom for food or drink. Many times mom shared her dinner (frozen dinners that my sister and I had prepared) with them because they were hungry. I would NOT recommend this company for home care. So many times I would call my mom and she would be crying because she was so upset with her help or should I say non-help. My opinion is if they paid more they could get professional help that know how to do their job, not a bunch of kids who really don't care or have any idea what they are doing. The 1/2 star is for the good ones. Thankfully she had a couple of them.

James V_8

I have been with them since last December, and I have had 7 different girls. That's a lot of girls. Some of them don't have transportation. I like their friendliness.

John D_16

I don't have to do the things that they do for me. They are very thoughtful.

Joyce H_9

I would like them to learn to cook and be on time. The caregivers need to do what I ask, but most of them do. I would like them to do a better job with laundry.

Bruce B_1

They do everything for me. They will show up early if I have something going on earlier. I love the employee that they have sent me.

Kathleen B

They have helped the most by helping me with housework and going to appointments. I love the caregiver that I have, and I don't have any complaints.

Grace S

The caregiver provides honesty and is good for my mental health. She is good in every way. I like that they gave me a good caregiver.

Anonymous_2342

They can have people who are committed to doing what I need to have done. There were people that did not know how to help me with a shower. They can have people who know what they are supposed to be doing.

Maria A_7

It helps me a lot now. The right person came. I haven't had good luck with them because I had a lot of different caregivers every day. They change a lot and they aren't capable of doing the job, and they don't seem to have the knowledge to take care of seniors. It's been over a month when I finally got a good one, but I've had to go through so many bad ones first.

Larry W

It takes a strain off me. They do things that I do not have to do. They keep things clean, and they keep the house looking good in the short period of time that they are here. They do the laundry and the dishes. I like that they show up, their people are courteous, and they do what they are supposed to do.

Gricel C_1

They are very responsible. I don't have any problems with them.

Virginia A

They are there with her when she is home alone. They are caring and conscientious of her illness. I like the aides, and the office is easy to work with.

Patricia P

They have made things easier by helping to take care of my mother because I have health problems myself. I like that they have good communication and always try to get my mom a decent caregiver.

Clemens H

The caregiver helps me by doing things that require a lot of getting up and down, which I can't do. The caregiver that I have does a good job and is very professional.

Dominick A

The provider could have a greater impact on daily life by making sure the caregivers are doing their jobs and by checking in on them occasionally. The provider could do better at watching over the employees that they send out. I've noticed that the employees, at least in my case, seem to sit around and let me do a lot of the work.

Donald M_3

We needed consistent care. There was too much overturn with the people.

Michelle B_10

They had a rough start at the beginning. The caregivers didn't show up or would show up late. They need to have more training for their people and need to know the basic life skills. They need to work on their communication.

David C_20

I am not using the company at this time because I am going through Chemo. I didn't want any one around me because I get so tired from my Chemo. I didn't want to be too agitated around my caregivers. I have temporarily put my services on hold. When my caregivers are here, they clean my dishes, the bathroom, and my floors. They are willing to take my trash out. Most of my caregivers from this company have been pretty good, with the exception of one caregiver.

Dixie S

They have helped out by cleaning and being a kind person. I like the availability.

Debra A_1

The caregiver is great, but the agency doesn't have caregivers with cars on the weekends. They could have better help with caregivers who have cars on the weekends.

Anonymous_156

They are here for me and getting my meals. I would tell them that they are on time and there for me.

Robert H_2

They have made my life easier. They have helped around the house. They have done a real good job.

Thaddues "

I don't have to be here every morning before work. They help me care for my dad. The level of care is outstanding.

Donna M_3

I have no trouble getting to doctor's appointments, I send my girl to the grocery store. My girl is very good. They don't waste my time, they actually come and do what they are supposed to do. I get the attention that I need.

Renae H

They help with personal needs that I have. I would say that they are pretty effective and good.

Betty

They help me to be comfortable. They are here all the time and get me what I need when I need it.

Anonymous

I wouldn't be here without them. The office staff is very responsive and I like my caregiver.

Charles B

They were a company that I liked. They did what they were supposed to do. They follow through with what they said and they didn't lie to me, which means a lot. They found a fit that worked well.

Shawn B_4

They help with my anxiety a lot and getting things figured out. I like the person who cares for me.

Jerrylee S

She keeps the place clean and makes suggestions on what I can do. I've been with them very long. They are really good.

Anonymous

They have been very good about doing things, but they have a horrible turnover with caregivers. I think that sometimes they need better communication in the office. They have so many young caregivers, and when someone is old there isn't a lot to have in common.

Paul W

The caregivers run errands for me so that I don't have to anymore. They are doing about all that they can. The people that they send in are pretty good. The caregivers are on time.

Dennis H

They help me feel good and they do their job. They wash and clean for me, things I can hardly do.

Edward

They just didn't do their job; we read the log chart and it said they would feed him, but they didn't know how to change him or transfer him and he was dropped a few times. They could've sent more appropriate people and not drop him. They need more training.

Craig B

They are prompt, they fill me in on everything is going on, and they are courteous. They have been helpful and have helped both me and my son. They take care of my son during the day and explain what is going on.

Rita B

The caregiver from BrightStar Care is polite and always here. When I went into the hospital, I didn't think I would get my same caregiver back, but I did.

Peggy H

I think they could be doing better if they had people available more often when caregivers call off and cannot come in. They need to have replacements because often it does not happen. This Friday I had someone call off at 7, and they did not find someone to come until after 10. I needed someone to help me get out of bed so that day was hard. One of my caregivers is good, but the other ones are not good.

Anonymous

When we first started care, they sent caregivers to my loved one's home that were not healthy. That put my loved one at risk. This current caregiver doesn't go above and beyond to clean up messes. I also think the training process was not good for them because I would think it would tell them what basic things to do like that. I'm working with them. I didn't want to get rid of them right away because I want to give them a chance. It's nice to know that their diapers are being changed. The two hours has taken away my stress at work of worrying about them because I know that someone is sitting with them.

Cynthia S

BrightStar Care is a very good company, they gave me the kind of caregiver I wanted. BrightStar Care has been able to help me a lot, especially with my appointments.

KAY G

BrightStar Care provides good care, and the caregivers have all been very nice. I am not able to do my own work, and BrightStar Care has helped me to do those things and they have been very kind to me.

Maureen M

BrightStar Care is here all the time and the caregivers clean my apartment.

Donald J

Whenever you need BrightStar Care, they're a phone call away. They're good to work for. The service has helped by having someone around to help my loved one with his daily life. The caregiver is there to help him with whatever he needs.

Suzanne H

I would recommend BrightStar Care because they have the best caregivers in town. However, they need to communicate with each-other and their caregivers better. BrightStar Care can have a greater impact on my life if their caregivers would show up. I am supposed to get out of my chair at 7 but I would be stuck in it until 10 am. My original great caregivers either had car problems or had different jobs and so their replacements just didn't cut it.

Norma M_4

I didn't have any problems with BrightStar Care. I had been with them for a long time, and I would recommend them if I lived in Pennsylvania. I couldn't go up and down the stairs in the basement, and my caregivers took me shopping and to errands.

Claire D

On average, BrightStar Care has good employees. The caregiver from BrightStar Care is willing to do what is asked, without question.

Daniel Z

BrightStar Care is a good company because of the way they care for me. BrightStar Care helps me through my daily chores which helps make my everyday life easier.

Deborah J

BrightStar Care is not fair with their caregivers. They give the caregivers lower pay when I get more hours and I think that is not fair. BrightStar Care made my life easier because I have a-fib. and it takes me time to do things. The caregivers helped me get things done around the house.

Betty G_3

BrightStar Care's owners are top-notch, and the people they bring in try their very best to take care of the clients. There is nothing BrightStar Care can do to make life easier. It is something we would have to work out with someone else to get more hours.

Joyce N_2

I would tell someone that BrightStar Care is doing well for the client, they are careful, they give her comfort, and they do what she wants them to do. The client's life is very difficult because of the stroke that she has had, and there is not much that could be done better than if we had someone available on a moments notice at all times.

Scott10

Everybody that we had to deal with at Brightstar was fantastic. The girl who came actually lived with my grandmother. She was right on top of everything. If there was a problem, she made a phone call right away. I have nothing but good to say about them. They were just wonderful. It wasn't like a job for her, she actually cared.