BrightStar Care of S Greensboro Greensboro, NC

Anonymous_1701794767

The agency did not have available caregivers. The agency could have caregivers available to us.

Timothy McQuade

Our interactions with our caregivers have been excellent. The responsiveness has also been excellent. Our caregiver D has been a joy to have in our home. She has done anything/everything asked and then some. She took me to an AA meeting and on another day took me for a pedicure as I am just recuperating from my 6th back operation. She does everything with a smile on her face and exudes love on a daily basis. I would recommend her and your company to ANYONE in need of your services. Thank You, Tim McQuade

Jennifer _12

I depend on them to help her and her overall care. I like the communication from the office staff, and they are nice to my mother.

Julia A_4

I have had not any problems with them. They are here when their supposed to be. They're expensive.

Willie W_8

They really helped out while they were here. They did what they could've and did extra. They were doing a fantastic job. The people were extremely nice and went above and beyond when they came over.

Jim O_2

It gives me peace of mind. They have been really flexible and creative.

Amelia F_1

The caregivers are efficient and willing to do what I ask. They are very efficient, friendly and likeable. They will do anything if they can.

Anonymous_1707931458

The things I would normally have to do while I work during the day and at night, they are there to do things like make breakfast or dinner, or if there is a need. They are able to be there to see about that. It frees me up to do the things I need to do. I like the fact that when I call the office, I will always get someone to answer. I like the fact that they have very consistent persons I can speak with

Margaret C_28

There have been no issues at all with them. I like everything about them, they take care of all problems.

Charles E_12

It made it easier for me. They took me to my procedure. They were on time.

Theresa P_7

It was positive they met her needs and kept her company. I liked that they were professional.

Gail G_14

With the way I am living now, I have a vision issue. It has kept its word on everything and if something went wrong, they would do what they have to do to send a new person and almost always at the same time. I have used a number of companies like this, but I have never had one like this and if you listen to their commitment, it is very powerful. It keeps the commitment. I enjoy the people that are employed there, I have had some very good results.

Kristen H_3

It has been a drastic help since I started using their services. I haven't had any issues with them.

Mike H_13

It depends on the experience of the caregiver that comes. I like having consistent caregivers that know the routine. I have to do the training when the caregivers are new. We have been with them 3 and half years and sometimes things change and we have had good times and bad times. Just continue good communication and responsiveness.

Antonio _1

There is plenty of room to improve. They have just been providing services. They needed to get more help; they were limited on caregivers.

Linda C_43

They supported my mother while she regained her strength. They have been responsive to any requests or concerns.

Anonymous_7464

What the caregivers do, they do well. She needed to have more motivation. Brightstar caregivers needs to do things instead of sit on the couch.

Anonymous_7458

They need better qualified staff. They need to have better qualified staff.

Gregory V

I recommend them because they provide the right type of caregiver even if they don't have one on the day.

Anonymous_7462

I couldn't do a lot anyway, and not being to do anything before the services. The people were kind and courteous.

Ken B_10

They have provided care so I can go places. I have no complaints.

Anonymous_7359

They helped prepare me for a procedure. They let me know everything well.

Druscilla F

When the caregiver comes, it's really good. They do light housework and cooking. They need to have more CNAs available.

Helen I_2

The provider has helped the most with cleaning. I like the agency because the caregiver they send here are competent and good quality.

Patricia W_30

They have made my experience positive by providing and supplying everything I needed. I like that the staff from BrightStar Care are efficient and knowledgeable.

Larry W_16

I have only two or three visits, so that is a hard question to answer. I like the people. They are really courteous and kind.

James V_12

They have an answer for everything. They're very informative. The nurses are very knowledgeable and know what they're doing.

Angela H_15

When I'm happy, my world is happy. I don't have to wait for people. Things are taken care of smoothly. I was having issues with blood transfusions, and the home help aid noticed immediately. The Nurse shows up promptly. Every time I have a question, the issues are handled promptly, and the issues were taken care of immediately.

Priscilla S

It helps me with food in the mornings, and we talk a lot. They help me run errands. I like that they do what they're supposed to do.

Timothy L_4

I had 6 weeks of intravenous antibiotics. At first, I was overwhelmed by it and the first evening that a nurse came she really simplified it for me and explained it plainly to me. There were two different nurses who came to my home. Both were very professional and they also were so likable and personable. It was never awkward and I was able to get to know both of them.

Sharon P_20

They were a tremendous help to me. I couldn't have done without them. They're very personable and kind.

Markia D

There wasn't an impact. All they did was change my pick line. It wasn't a bad experience but I don't think there was an impact on my life. I didn't have any bad experiences, aside from my pick line. Everything was good.

Nancy C_25

It has been a positive experience by always being pleasant. When they changed people who filed my insurance, the person had trouble making sure each invoice was complete.

Rebecca S_13

They have been tremendously helpful. We could not have done it without their help these past 5 weeks. The caregivers have helped the most by being timely, by being present, by giving advice of ways of doing things that are helpful to me and my family, and with their compassion. It gives me peace of mind knowing that she has eyes on her. The one thing that stands out to me is communication about coverage of shifts; they could be more proactive in letting me know either via email or text or even a phone call if there are gaps in coverage and who is covering. It would give me peace of mind so you know all those holes are covered.

John I_5

She helps me out a lot. I couldn't ask for better care.

Anonymous_7024

It had a negative impact because the weekend was ruined by waiting on Brightstar. The provider could say what they were going to do and that the people they sent out knew nothing about why they were there.

Laura G_13

The caregivers have helped a lot by staying with her during the day. They're still serving my father, and I like that they're reliable.

John L_41

They helped him bathe, change him, moving my loved one around, and support us family members caring for him. I really like that they are all very compassionate there and would recommend them as they are a very strong company compared to others we have had.

Anonymous_6821

I needed higher quality staff. They could have sent better caregivers.

Anonymous_6833

They provide companionship. They help my mom be confident in our home. The caregiver needs a little more initiative.

Carolyn G_8

The time they sent people is good. They did not send people for some time.

Elizabeth P_20

The caregivers communicate with me. They can communicate better with clients.

Jeffrey M_6

Being able to go home was a big help to me. The caregiver was new and was late once.

Anonymous_6674

They really knew their job, and they pointed out things that my husband wasn't aware of. We used them temporarily. The people that came were prompt.

Brad K_6

They went above and beyond with us. They were great with us and Britt.

Horace L

They have put me with one of the best caregivers. They were the first ones who came out and their price is reasonable.

Florance M

They are on time and friendly. I have liked that they are a great staff.

Linda H_57

They helped us by providing bathing services. I like the Brightstar has ease of communication and billing.

Lisb

Our family chose this company after the new management and was told by the new owner that the patient was top priority but that wasn’t the case at all. My father was not given trained and professional caregiver instead we had to go through several and most were not trained properly and were rough and lacked compassion, which is so important working with elderly. I wouldn’t recommend using this company to anyone!

Susanne S_2

They did what I needed and took care of me. The people were very caring and kind.

Reid _1

They help me take showers. In the long run, they matched me up with a good caregiver.

Kay S_12

They were pleasant and had good personalities. They were able to blend in with my husband's personality. They took up the slack for me. The people that came seemed to be able to carry about on their own without being directed.

Leigh W

They help with things like cleaning her up in the morning and get ready to eat breakfast. As far as my experience goes its been pretty good. I am not there to see the services in person though.

Leroy (

Without the services, I wouldn't have been able to be home. I would have had to be in the hospital. They were actually on time. Ms. Lisa was on time and very courteous.

Emily I

I have been able to relax a little bit and not worry about her care. They are reliable. I would recommend them because of their consistency.

Anonymous_5951

They are not consistent with caregivers. They could improve their communication with the client.

Provider Response

Janet H_22

They are doing exactly what they are supposed to do and they give the best care possible to James that they can. They have good workers who will come out and do what they have to do.

Anonymous_5971

They've helped us in every way, from food to keeping the patient clean. I like the cleanliness and knowledge of the people they send out.

Susan D_26

They have treated her like a human being. They're really good to the patient.

Suzie _2

The girl makes my mom smile and does one on one time with her. My mother has the same caregiver every day but if someone else comes they do stuff without putting gloves on. They are nice.

Elizabeth V

They should pay the employees more so they have really good employees more consistently. That is it. I like that every time you call you get a person.

TeresaR

The level of care and the personal care has made it a positive experience. I like the personal attention and care.

Kenneth D_5

They are good at helping me with things like cooking for me. I really like that they have really good caregivers that they have been sending me.

Jim S_32

The caregivers have helped the most with just making sure that my wife doesn't do something to hurt herself, injure herself, or damage anything in the home. I like the quality of the CNA that they sent.

Kelly D_3

There wasn't much of an impact because of our circumstances. They were very good. We used them 2 or 3 times.

Anonymous_5541

We would like more consistent coverage. It is hard for my husband to have someone different every day. They work very hard to be sure that people come and are qualified.

Mark K_13

When I need to have surgery, they are there for me. They are just agreeable and they're able to fulfill my needs.

Carmina S

This service has been way better than the other. I take over with the care whenever I'm needed. But I can go ahead and do what I need to do in my daily life when the services are here. They are hands on when they are here, so it leaves room for me. They could be more prompt and be more engaging.

Pete D

The aides were nice and did what they were supposed to do. They are responsive.

Robert C_55

I have Parkinson's so it really helps since I'm unable to do it. They're punctual, answer my questions quickly and to my satisfaction, and they keep us aware of what to expect. They've done a good job all around so far.

Anonymous_5229

Our nurse who has managed medication is great, but the caregivers detract from that. They need to provide consistent care and communicate more clearly.

Patti L_2

The agency allows the family to be involved. The agency has very good communication withing scheduling.

Nan G

We only used it twice and it's been fine. They did everything I wanted done on the days I had. They're very easy to talk to.

Jean P_9

They are a great company to work with. they give me the basic care I need and they give me a lot of moral support. I like that they are attentive to the care and they have compassion.

Carol B_45

Communication could make it better instead of me reaching out. One time, no one showed of for their shift. They should communicate better about who will or will not show up. I was impressed with the first lady that met with us. Her attitude was positive. The caregivers have had a good spirit. Some caregivers have been better than others.

Sandra H_13

On the weekends they are inexperienced and don't know how to work with dementia patients. They mostly come now a couple times a week so I can run errands. I would like them to send more consistent people. It came to the point where every time that someone came they were new and I would have to orient them about my husband and his disease.

Louis O

The services let me go to bed and get some rest. Before I would always have to get up and take him to the restroom. I loved our caregivers.

Ron B_8

They just did what I asked them to do. The individual I had was fine.

Lea H

It helps me to have a few hours to go and do things. It is also nice for my dad to have someone else in the home. I like that they got in touch with us quickly when we contacted them.

Vashti D

It was mandatory because I didn't want to go to a rehab place because of COVID. I like that they are very pleasant people and the people who came to set it up were very knowledgeable.

Angel S

We were able to get out and go on a family vacation because of their help! I like that they are accurate and they are friendly. They are caring of the client and of me when they call.

Barbara B_35

The agency is helpful because it made me worry through the process a lot less. I like that they are very efficient. We get the job done with no problems.

Donna _2

They have made things more convenient for us. I like that we have never had an issue with them. They have always sent good caregivers to us.

Phyllis C_6

My caregiver helps me if I need it. She wants me to do things by myself, but she steps in if needed. My caregiver is so kind and helpful.

Jose L_2

We work together to fit our schedules. The nurse I have now is good, she does what she's supposed to.

Richard G_25

They have done very well, there is nothing I would change. I like having a consistent person.

Laura873

I love Patty and the nurses at Brightstar. They are kind and compassionate and I'm so happy to have her with me every week. Patty you're the best!!!!!!!!!!!!!

Albertina S

My nurse got me where I needed to be. They were on time and the nurses were very positive.

Douglas B_3

It makes it easier on my life. They do my daily stuff. I like the care from the nurse. I always get a heads up when the caregiver is coming.

Dorothy S_20

I wish that the care givers would have learned the plan of care. I would like them to make sure their staff understand the written plan of care.

Anonymous_3487

The caregiver will give him a bathe. This agency will adjust until we get the right person.

Anonymous_4306

He didn't allow them to do much. They are reliable in having someone there.

Laura T_1

They are always encouraging me to keep my head up. I love the nurses. They are very sweet and I get along with them well.

Kathy F_10

They are available when I need them last minute. This agency is available whenever I need them for staffing needs.

Judith G_2

They brought me hope when I was really down. They would sit and pray with me during the darker. I love most of the girls who come here to help me out.

Harriet P_2

We only have her a few times a week, but she's a tremendous help. She allows me to leave the house when I need to. I've been really pleased with our caretaker, Jackie.

Glenna O

They have helped a lot. They take care of my dad. We haven't found him in wet clothes like he was when he was in assisted living. They have good caregivers, and they don't just sit there.

Pam I_2

They help him with his medicine. I like that they are consistent.

Peggy G_2

We have had the same caregiver from BrightStar who has helped Dennis for the past two years. She is able to go straight to work for him. It's hard when we get a new caregiver that doesn't know how to help him. When a new caregiver is sent from BrightStar, Dennis is unable to function, but we understand that we can't get what we want.

Kevin H_4

They helped with the infection I was fighting. They are thorough and attentive.

Sandra O_4

The main problem that I am having is them staying on their phone. I think one of the girls who came was too young and she didn't understand the rules.

Kimberly H_5

It is a huge difference. They do light house work and we are able to leave and get errands done. They engage with my father and they provide excellent care.

Alston M

The caregiver is very nice. So far everything is going well. I don't have any complaints.

Mary M_28

They gave me my life back. I can be more active now. I like the way they care for me. Everyone in the office and down to the nurses care about you.

Mary M_48

She just does my infusions. The nurse is fantastic. I haven't had any issues with scheduling.

Sharon G_7

I wouldn't be surviving without the services. I was taking care of him on my own. It would be impossible to do that now. If they weren't here I wouldn't know what I could do. Some of the people were just excellent. They treat my husband like family.

Rachelle C

They help me with my stress and ease it. They will talk to me. My nurse does a good job cleaning my feet.

Faye P_1

They make my bed and they vacuum with me. They make my bed and it's hard to make it up. They are punctual and they do a good job. The ones I have really like to work.

Scott R_4

They finally started sending the same person every day. They are contentious about doing things around the house. The first month they were here, I got a different person every single day. It was uncomfortable having them taught the same thing every day and having them get it wrong.

Jerry P_2

It's been since I've been getting the infusions I haven't really been sick. They call and check on me. Every nurse is professional.

Cedric J

They make life easier by taking care of everything. I like that they do all that they are supposed to.

Bonnie M_8

They made sure that he ate and took his medicine. I liked that the girls came in and you didn't have to tell them what to do.

Anonymous_3505

They helped the most by always being professional. They are easy to contact and talk to.

Sofia G

They come to my home and they give me my medication. They also ask me how I am doing. I like that they worry about me.

Anonymous

They do everything for me. They help me walk around. I like everything about BrightStar Care.

Norma G_4

They are good, they have helped me and my husband when he was living. Some people do come and they do something when I need them to. I like that the people that have come from Bright Star Care are very dependable and come at the time that they have been asked to come.

Denny L

They sat with him. He was scared. They were very fast to meet our needs.

Bill B_12

They monitor my loved one and her needs. We've been happy with the people provided. They have done a good job.

Ed L_4

My wife sleeps on the couch. When I came back one time, the woman was sleeping on the bed. She left trash around the house and nothing was cleaned up properly. I had to do that when I came home from the hospital. Their caregiver cannot fall asleep during the night. They need to watch the patient.

Linda H_24

She does the things that I cannot do. I love my aide. They paired me up with the best person they could have. They matched her personality.

Jane D_6

They are very helpful. My mom was leaving the hospital one night, and they were able to get the care set up that night. They have been able to work on the phones and get someone there quickly.

Terri B_2

They gave me a little more peace of mind. They kept in really good touch with me. If there was any updates, they would let me know.

Anonymous_2657

They come and talk to you if you are lonesome. I haven't had them over yet. I would be happy to recommend them.

Betty E_6

They helped by being here and giving me a break. They were referred to me by someone I trusted, and they had good help.

Wintralene F

It helped because the regular caregiver was not available. BlueCross offers us 15 uses per year when that happens. It is nice to have a backup plan on short notice. It is very easy to schedule the service. I like that we get a confirmation from them.

Bonnie M_7

They were prompt getting there and were all around nice people. I liked that my sister-in-law didn't have to tell them what to do. They would go in to clean and make the beds. They didn't have to ask what to do.

Ann W_4

That is immeasurable at this point. They provide me peace of mind. They met my needs.

Lon T

She is much happier now that we have the service in place. Everybody is skilled on using the colostomy bag. The people employed are on time. They tend to care about each of their patients they serve. They go out of their way to make sure she is comfortable. They don't mind if there are different situations they have to do. They don't sit down. I don't have to tell them what to do.

Terry M_4

My wound is healing extremely quickly. The nurses seem to pay attention. They are very professional. I have been treated with the utmost respect. It has been a positive experience.

Alicia Helen

The nurse, Ginny N, comes three times a week for wound care. She is very friendly and very attentive. She also communicates with the doctor and keeps him up to date with any issue as well as improvement. It's very obvious that she's fully dedicated to further her patients along the road to a full recovery. Further, her attitude and professionalism reveals that she has a heart for people. Whatever she's being paid isn't enough. The CNA, Crystal O, comes three times a week. She arrives on time every time. She has a great attitude and is willing to take on any task that I need. From helping with showers, straightening closets, vacuuming, preparing my meals, taking care of the laundry to entertaining and engaging conversations. She's a real gem. I am blessed to have both of these good women caring for me. On a scale of one to ten , they are twenties. The agency has responded positively to address every need.

Anonymous_1149

They do very well. They've helped us by giving us guidance and help. We don't have any problems with them. They're very thorough, and they're always polite.

Janet S

Their ability and hours suit and mine and my father's needs. I liked that they did what they say they were supposed to do. They were on time and dependable. The nurses they sent out have been pleasant.

Stacy H

Without the caregiver, my sister or myself would have had to stop working. I like my mom's caregiver, they are wonderful.

Jorge S_1

They helped me clean my hand, and they were calling me to come in anytime. If they were going to be late, they would call me to let me know. I liked the nurses.

Anonymous_1155

When I need them, they are there for me. I like that they are available when I call them.

Joretta H

They help the most by doing everything for me. I like that they treat us as individuals and not just someone that pays them.

Dianne I

If I have a problem or anything, I can call the nurses and they will be there to help me. I would tell someone about how professional they are as far as dress.

Michelle A

They were available when needed. It was positive. The interactions were positive between the nurses and Josiah.

Bobby B

They came and made sure I had all the supplies I needed and packed my wound. They were professional and polite.

Peg W

It has helped me just having them be here with me. I would tell a friend that they are very good with their clientele. The people they send out are very nice.

Peggy P

They help me just by being here. In every way, they help me. They are always here and they are very friendly.

Mildred B

My loved one is very old and can't bathe herself, so they come in and bathe her. That has relieved us of that duty. BrightStar Care is very reliable.

Lori C

They keep up with all my medications and see if everything is still working. The people are tremendous. They are matched to whoever they are with.

Thelma B

The caregivers takes good care of my husband. She's really good with the things she does for him. They have helped the most by giving help to my husband, I love the way the caregiver takes care of him.

Sydney L

They know their business. They help the most by just being here with me.

Jackie P

They've been great. They take care of my husband. They take care of my husband's wound and keep it clean.

Daniel A

It has been a really good experience with the nurses. They encourage me, they are friendly, and they help me a lot.

Anonymous

The CNAs that I had worked with were very well suited for me, they were very good. They did so well. When I couldn't get up the step to get into the kitchen, they handled my meals and made sure I got my meals and stuff.

Gerald H

They are reliable. They help with stability.

Holly P

They are honest. I tried to pay them for their time when they came to do an assessment and they would not take it. They follow through on everything and they are here whenever I need them. They sit with my loved one and they help her to keep busy so that she does not panic.

Mary C

I would tell someone that the people who came to see my mom were very friendly, caring, and made her feel comfortable. My mom wasn't alone and that's what she needed. She looked forward to having them.

Steve H

They came out and assessed the needs before assigning us a caregiver. At the time, we really needed overnight care, and it really helped.

Sandra R_9

BrightStar Care has been prompt and the caregivers do a good job when they come. The caregivers check up on my husband and make sure he does his exercises.

Conni R

BrightStar Care was very thorough and competent and they worked well with the family. Having BrightStar Care allowed my mother to be by herself, and she was able to get her medications.

Tara M

BrightStar Care is very attentive to my needs and they provide whatever you need by doing their best to make life smooth. BrightStar Care has improved my life. I wasn't getting my treatment for a long time and it's been a blessing to have a company that is attentive to my needs. BrightStar Care is sensitive and they provide supplies that I need.

Margo G

BrightStar Care is prompt and friendly. BrightStar Care has helped by being available to me.

Leon D_1

I would recommend BrightStar Care because the home health nurse is very professional and very attentive. The service has helped because my loved one doesn't have to get out of the house for 6 or 7 hours. It helps because it provides in-home care.

Sandy W_1

BrightStar Care seems to have good, qualified caregivers. BrightStar Care being here frees me up so that I don't have to be here as often.

Pat H_3

The people that BrightStar Care sends out, we love, and they take good care of my mother-in-law. It was wonderful to be able go to work and not have to worry about my mother-in-law.

Mary *

BrightStar Care is very attentive, very caring, and very thorough with what they do. My mother is struggling to regain some of her previous mobility. We were always very grateful with the help that BrightStar Care gave her.

William L_4

BrightStar Care provides great services. Everything with BrightStar Care is just fine.