BrightStar Care North Shore Nassau County Woodbury, NY

Anonymous_1715071869

They helped out the family a lot. The aides they sent were lovely.

Rachael R

I can rely on someone to help my father do what is needed. I like that they are easy to reach in a emergency they are responsive, they let me know if someone can't make it and most of the time find coverage.

Michael K_20

They have made a great impact because they are always there to help. I would recommend them because they know what they are doing, have quality caregivers, are very dependable, and have never failed to get us someone, even if there is a last minute cancellation.

Kathi _1

They keep my mother happy, safe and comfortable. They are very responsive. Whenever you need them, they get back to you immediately.

Anonymous_1705481477

They were polite and very quick to help us get my dad situated. They responded on very short notice for help.

David _28

The aides listen well and there is follow-up. They have improved the quality of mom life. They are very responsive.

Sandy _6

The services help me a lot. They send good help which helps me. I like that they try to make sure to get someone here if I need someone.

Anonymous_7639

The best part of them is that they are reliable and they are there. When there have been issues with aides, they have been good at replacing them and figuring something out. I like that they seem very reliable.

Kelley _1

They listen to my feedback and make the changes I request. There is a registered nurse oversight with each case. They have consistent caregivers.

Anonymous_6966

They are helpful because they are caring and reliable. I like the aides that they placed at my home.

Alan _1

There's someone who is always looking out for my wife. They were very responsive to my needs and provided someone quickly.

Anonymous_778

They shop for me and help me dress and prepare my meals. They are expense.

Jennifer _11

The services are priceless to us. The aides are high quality.

Randi _2

The only thing they are doing is medication management and they do a good job, nothing really to improve upon. We are very happy with the nurse that comes.

Karen _10

They are responsive and helpful. I like that they are easy to get a hold of.

Donald M_29

It's more helpful for me, because it gives me more free time. I can't watch her all the time. I've only had the service for a couple of weeks, so we're getting used to it.

Gemma V

I liked that they got back to us very quickly, and when there was an issue, they were quick to rectify the problem.

Linda Z_3

Having an aide available helps me and my husband the most. I can reach out to them, and they are there as soon as I call them.

Brenda _5

They help us out physically in the home. They were dependable for us.

Scott T_4

It has helped as far giving an aide to my mother. I like that they are reliable. They are quick about sending you an aide on short notice.

Billy G_1

She likes the people and they take good care of her. I like the fact that the caregiver has been great.

Neil R_1

The care that they are providing is exemplary. They have really had an improvement in their quality of life. I really like the personable side of the agency.

John _17

My aid helps me in the shop and other activities. They need to get more help, because when my aid is absent, it's hard for them to get someone to replace her.

Rae _1

I need someone 3 nights a week so I can get some sleep and recharge. I get to sleep when she comes. If someone new comes it's hard for me to get sleep because I do not know if I can trust them or not yet. The caregiver keeps calling out and has left in the middle of the shift. We need more reliable caregivers. We like her but she needs to be more reliable.

Stacey S_3

I wish this agency provided more physical therapy. This agency could improve by being in more contact with the care in regard to the caregiver.

Debbie _8

It gave me peace of mind. The care they gave them and the concern was great. I have already. I like their promptness. I've used them before. They are able to come within 24 hours notice.

Mary L_31

They have been very reliable for services which has helped me a lot. I don't see any need for improvement.

Janet S_23

The aide has been very helpful in making some chores easier for me. She does the driving and helps me into the car. They seem to be responsive to their patients.

Carolyn _2

The agency is helpful by allowing me to go work and being accommodating. I would like the caregivers to get more training.

Paul M_30

My dad is used to a daily routine so when people do not come or it gets interrupted, it packs a punch. They could work on communication and longevity of employees.

Anonymous_5273

I go to work all day and it makes my life easier. I like having someone here for her and occupy her time and make sure that she is safe. I like the aide that they provided for us. She is leaving us and that is sad.

Laurie A_3

They took very good care of my mom. They're personable.

John _18

They provided really good oversight without smothering her. They are very caring and they provided outstanding services.

Jerome B_2

She helps me with taking care of him, they have very pleasant attitudes. They sent me two caregivers that I liked, they were adequate.

Ernest B_9

They do everything and do everything we ask them to do. They feed her and take her to the bathroom. They are very consistent and they have great caregivers.

Alexandra _1

She takes really good of mom. We love Julia, she is like a member of our family.

Barry N

It makes it easy to have the IV from home so I don't have to go to the doctor to do it. They go out of their way to help us.

Virginia _3

The oversight of her daily activities. I like the personal relationship.

Millie D

They are very efficient with my time and they help me with my questions that I have. They help me out and they cook my meals for me.

Anonymous_4292

I need people to take me to the doctors, but there was nobody available to take me. I then have to find a way to get to the doctors by myself. The agency doesn't make any attempt to help you. They are very uncaring.

Regina R_1

They have been prompt to get us help. The girl that comes is very efficient and they answer our questions.

Virginia B_7

They take good care of her. They provide good care which helps us have a good experience. I like the caregivers that they send me.

Diane Y_1

They need to be more reliable. They need to have better quality caregivers.

Chuck R_2

It is nice to have them there and available to support him. They are reliable and work well for us.

Gregg B_1

They were good. We didn't need them that long. Once they were there he got himself situated at home. They helped him by cleaning and making him food. They helped him get dressed. The people I dealt with are great. I would say they are professional, courteous, and caring.

Beth _1

She only comes 3 nights a week and was late one time. Our mother had an issue with her first caregiver and didn't like her very much.

Jenette D

Before we hired them, I would have to take a day off work. They were just wonderful. They were caring and reliable. If the nurse couldn't come, they would find someone else to come.

Patty O_2

My mother was not looking for aides and didn't really want them, but we feel it's necessary and has had an extremely positive impact. They are easy to communicate with, they listen to feedback, and have really been helpful.

Faye S_1

They listened to me when I didn't like one girl. They replaced her for me. I like the way they replace someone when someone is unable to make the appointment.

Debbie Z_1

Their availability whenever I needed something was the most helpful part because my schedule varies. I like the care that they gave, the consideration, and the health they provided.

Anonymous_2158

Sometimes they give us new people at the last minute. They need to have better workers.

Virginia K

The aide knows so many things as a wellness aide. The aide is very nice and very on time. She's a clean woman.

Anonymous_692

I think they can have more consistent caregivers and the same one every day. I think they should listen to what the client wants and be more attentive.

Kornel T

They come to take her out shopping. They do what they can and what she wants to do. It is settled down now, but in the beginning, there was a lot of turnover. One week we would have somebody and then the next person would be different, so it was a little hectic.

Debbie_2

They help her get ready for bed and night at get dinner. They have been very receptive to my mother's needs and when a caregiver didn't work out, they got rid of them right away and replaced them.

Adrienne R_1

There isn't anything they can do to be better. They provide good aides that are pleasant and great to work with. We have liked the aide that has been coming on a regular basis. She is dependable and a great caregiver.

Arthur A

They need to spend some more time training their caregivers. The company needs to do a better job at screening their caregivers. The first caregiver I had didn't have much initiative and wouldn't do anything that I asked them to do. It took time, but we finally got a caregiver who was excellent.

Jeff A_2

They could provide better caregiver training. They could have better communication.

Virginia B_1

They provide him with socialization and they keep his home tidy. They are very good and they try very hard to provide the type of person that I need.

O'Neill Policy #9230-1654 B

They take care of my husband, which releases me from doing this all day. They are very dependable. The caregivers are well-trained. Sometimes they are late in sending out replacements.

Stephen G

The people they sent were reliable and fit the bill, I never had any negative experiences with them. I like that I could rely on them to send someone if I needed it, and they only sent people that were qualified.

Linda K

The caregiver is able to do everything for my husband that I can't physically do. They cover all the bases and they stay on top of things. They call to see how things are going. They come and visit, they're very involved, and they're very interactive.

Kevin M_8

They took care of her, they fed her, and they clothed her. The girls were outstanding and they were rock stars. They were compassionate, understanding, and caring.

Rita R

Someone is always there for her to prevent falls. They draw her bath when needed. They sent a nurse to evaluate the situation. They were in contact with my mother's physician. They are quick to change caregivers to meet the needs of my mother. They are very good that way.

Anonymous

If the caregiver is going to cancel or needs a day off, we need to have more advanced notice. The office people are very helpful after going through several caregivers that didn't work out well. My loved one is very private. They found a caregiver that my loved one enjoys having. But, BrightStar could improve. The RN that does the evaluations is supposed to do that every month and they stretch it to do it longer than every month.

Melanie D

They help with my daily care needs. They could tell caregivers what to expect to improve.

Virginia B

It improves the life of my loved one by facilitating visits with her father. The services are good.

Johanna P

I think they could motivate their clients more, I would like them to be more proactive. They could try to expedite their hiring process, it seems they don't have access to a qualified hiring pool. It seems like it takes a period of time to replace a caregiver.

Mary H_2

We had an incidence in the beginning where the caregivers did not have a car, but the problem has been fixed. One of the caregivers is very good about driving my mom to the dentist or to get her hair done. They help her with meals and provide her with a companion. They help her get to where she needs to go.

Philip R

They train their people very well. They came on time, they watched me and put me in an electric cart and walked with me through. They take me to my doctor's appointments as well.

Irene G

They come on time and they take care of Irene. It gives me more free time and I know someone is here caring for her.

Ed S

They are very efficient, act quickly, and get us what we need. They have freed up my time so that I can do other things.

Ruth A

I would recommend BrightStar Care because some of their caregivers are very good. BrightStar Care made my life easier by looking around to see what needed to be done.

Ellen P

BrightStar Care is very responsive and I like the people that work there. BrightStar Care makes my life much easier because I have qualified people looking after my parents.

Joan M

I would tell a friend that BrightStar Care's caregivers are sympathetic to the parents of the spouse of the patient. It's been hard to adjust, but my wife is getting used to the service. There are a number of persons involved, but I'm satisfied. They help my wife sleep, which helps me sleep.

Dominic M_2

BrightStar Care took good care of me.

Teddi G

I would say that BrightStar Care is very useful. BrightStar Care has made life easier in many ways.

William103115350

BrightStar Care has been a very good agency so far. They offer nurses to take care of my companion who has Alzheimer's. They are excellent, lovely ladies.

LovingBrother

The hospital didn't have anybody, so they recommended Brightstar as an alternative. All my sister needed was companionship and people who take her out. She just goes out the door, she goes grocery shopping, and we're hoping she goes to museums. It's just basically to reduce the tension within the home. There was just too much tension going on because she had a brain surgery a year ago. Since the brain surgery, she has developed cognitive and behavioral issues, and she did not want to go into a nursing home. Originally, we had somebody coming five days a week, but now we have somebody coming in three days a week. So it's not perfect, but at least it's livable. She's fine with taking care of herself. What she needs is companionship because otherwise once she's here with us and just sits with us all day long, she starts getting argumentative and fights back. Basically it's just to get her to go out of the house. The caregiver gets along really well with my sister. She's like a security blanket. She does not do any medical stuff. She's very happy with her. The person from Brightcare is helpful because she considers the person from Brightstar a friend, while she's suspicious of her family.