Eden Home Care Carson City, NV

Diane C_29

They do help care for my dad part of the time. The agency could have better communication.

Anonymous_1702049198

They gave me my life back. I was able to go out and grocery shop and have lunch with my friends. I like the caregivers that were involved in my husband's care.

virginia C

The agency is flexible and can cancel and reschedule appointments for me. I like that I go through the office rather than the person for scheduling.

Susan K_34

It has a very significant impact. They give good quality care.

Ross_1

The respite care has helped the most. The agency responds quickly and they seem to care.

Lorraine B_5

They are professional, courteous, and know what they are doing. The people are professional and know what they are doing.

Dawn H_8

It takes the pressure off my husband. We were not well-informed about the recertification process.

Debra _5

When we had a good person, it was good. They have had 45 call-outs since January. They need to hire people, and the caregivers need to show up. The caregivers are not well-trained.

Linda N_2

I couldn't make it without my caregiver. They were all good to me.

Sandra G_6

If they didn't come and help out, I couldn't get anything done. I like that they have been very reliable.

Frank F

The caregiver helps by taking me shopping and she helps me write my checks. I like that they come on time and the girl cares about everything.

James B_1

They do things very nicely for me and make my home very livable for me. They have been very helpful with me so far and are easy to work with.

joseph C

Her physical and mental conditions are improving with the therapy of people. I like the personnel, they're knowledgeable and energetic, and the therapy people are outstanding.

Dennis W

It helps me a lot and makes a lot of difference to get things done. I recommended them before because Eden was the company that took care of me when I had my leg amputated. They are helping me take showers, clean up, and do household chores. I am happy with them.

Anonymous_1718121840

It has helped us as she's come back from the hospital. She has helped us give her a bath. The caregiver is superior!

Rene C_2

Eden care had always listened to me. They provide great care. Very likely to recommend Eden Home Care.

Cody S

They give me convenience. Eden has always been good. They make everything fit right into my schedule. I know when I need to make my doctor's appointment.

Charlie_1

It is very helpful for her. I am there fairly frequently. I like that my mom appreciates them, and she gets along with both of the individuals that provide her with assistance.

Toni A_1

I had chosen home care to start with because I needed physical therapy, and they told me that the caregivers would be able to bring me and some caregivers had excuses about why they did not want to. They could show up on time, they were always late. The billing was incorrect, and I attribute that to the workers because they put in their time.

Mary S_95

The provider supports me a lot through all the hardships I am going through right now. I like that the agency keeps me informed if the caregiver is not able to attend, and if I have a doctor's appointment they are very accommodating.

David C_67

We only use them for respite. When they come, they've been really good with them. They play cards with him. They seem reliable and very friendly, and they listen to directions.

Joanne G

I am pretty healthy. I don't drive and I would like if they could take me shopping. I like them because they are very concerned about my safety.

Meagan C

They help the most with his hygiene I like the staff, the responsiveness and quality of care.

Dale B

They do what they are supposed to do. They treat him well.

Ethel R_2

She could have cooked or changed the batteries in the hearing aids. They are there for people like me who need them.

Lori L_12

We understood that we had choices. They were very responsive to the patient's needs.

Anonymous_1711454550

She makes sure that he is okay. They are very friendly.

Lawrence W

I think generally speaking that all of the people I've dealt with have all been very professional and helpful. That's one thing I can always count on. I think overall they go out of their way to try to place people, especially if there is a late call off or something like that, they do a good job filling that.

Rodney L_1

When they do show up, it's great. We would really like to have the same person every time. They do great work. We don't get the same person every time and sometimes no one comes at all.

Michael D_29

They are very organized and on time. I like the person that was assigned to us. They also have a good website.

Kathy _13

She helps with my mom's Alzheimer's, and it takes the pressure off of me. I do not want them to ever get rid of the rep we have now.

Shannon H

The impact is huge, there's just a lot I wouldn't be able to do after three major surgeries. I love the communication and I love the home health aide, she knows what I need. There's also continuity.

Vincent C

They helped me by getting me a ramp. One thing I like about the agency is they always let me know if someone can not make it.

Sandra C_22

The caregivers could show up and they could provide caregivers. They do not provide any healthcare.

Trena A

They're always on time, they've got someone in here that I enjoy having help me. They are just all around helpful and nice people. They're extremely good to me, I like the people.

Donna M_1

Brenda is so good with her and helps her comfortable. I am happy with my caregiver because she's good with my mother.

Terry _6

They are very responsible and answered questions that came up. I like how the caregiver took great care of my mom and was almost like family.

Wayne B

They took care of him right to the end. They were attentive and took care of him right to the end.

Cynthia M_18

They provide the companion care to my mother to keep her calm. I would recommend them because they are reliable, and their staff is really nice.

Paul T_9

She will vacuum and do some dishes. I like that they're very friendly.

Sarah R_13

He gets someone else to talk to and she cuts ups his food. They always call when our caregiver can't come.

Jeffery A

They have caregivers come in to help me take care of him. I like how they are always informative if someone is going to be sick.

Sarah A_8

It has helped me a lot. I can't leave him alone to go shopping or other errands. I've been able to do more outside. The girls are very nice. They're here on time. They're very reliable.

Rodger H

They're very helpful. They gave us directions to go. The people that we've had have been wonderful.

Ronald R_8

I could only afford to have them for a few hours at a time because $33 an hour can amount up. I would have them get him up in the morning or put him to bed. It was a help, but for the most part at nighttime or during the between time I would have to be responsible for her care. It was still very much a burden on me. I think maybe better staffing. Sometimes they would not be able to come at the time we arranged because of staffing.

Frank A

They've got me good people. The last one sucked. Waste of time. I've had two great people here, the last one I had just done't do anything, they took off for an hour and I don't know where she went to.

Wuiko O

I like that the nurse comes to my house to check up on me, and that she gives me advice for certain kinds of medicine. Since I don't drive, I like that they come to my house, which makes it convenient for me.

Patricia M_1

The services could have been improved by listening to what I wanted because I asked them to clean the bathroom and not once did, they ever do that. This one girl that worked here, she never showed up and never called. The agency after two weeks called and said they are sending someone else out.

Tina S_7

I know that my mom is in great hands and not worried. I recommend them because the care she is receiving is excellent.

Phil_1

It made my dads' life easier by helping me, especially the companionship he showed him was really nice. I would recommend them because of the quality of the person they sent over was excellent and was willing to accommodate my father.

Margaret F_11

It has been a positive experience as they show up and help him. I recommend them because they are a capable company.

Stephanie M_10

It has been a positive experience because they watch over him carefully. I would recommend them because they are very caring and thoughtful caregivers.

David M

It was very helpful. I would recommend them, and they are handy.

Robert N

It allows me to leave the house once a week. We really like our caregiver.

Theo H

They've come to talk to us but we've just been real happy with the help we've gotten. We like the gentleman that we have. He's been here a long time and we have a good relationship with me.

Marsha M_6

They do a fantastic job caring for him. They are wonderful people. When they tell us someone will be there, they are there.

Don A_2

They make things easier for me. When the caregiver cant make it they do a good job with giving a substitute.

James G

They could drive me somewhere across time, like grocery shopping. They are beginning to call me when they make changes and they do not take people away from me if I am not pleased.

Carl M_1

They cleaned the house the way I wanted it, and they took me to the doctor. I like that they provided satisfying care.

Wayne l

I get different people all the time, so it depends on who it is that comes. I like that they are friendly and really good at what they do.

James B

I have no help because they aren't coming. They are good when they come. They don't give us enough hours. Most of the time they don't show up.

Anonymous_5953

They could have been trained better for caregivers. They were sufficient.

Janis B

They've been very helpful. They cook for me, clean for me, sweep and mop. The ladies are very friendly. They're just good people.

Debra W

They clean my house. It's too expensive.

William J

They have been a real blessing and I don't know what we would do without them. They do their job and get here on time. They are very nice to work with.

James F_20

They need to act like an actual agency. They don't care and are unreliable.

Phyliss Z

I couldn't do it without them there. They made sure that I had coverage when I needed it. They have been really helpful to me and always make sure that I have someone here.

Margaret G_10

They could have more consistency on when they show up. I would like them to improve their consistency of showing up.

Paul T

I would recommend them better if they would drug test and screen the caregivers better.

Lois J_3

They take really good care of my mom. They do a great job. They do a great job on everything, like scheduling. Every time I need something, they make it happen.

Anonymous_6908

They change the beds and help the client to exercise. The provider I have is excellent.

Ben M_2

I like the person I get. They generally give me a two-hour cleanup. They give good service when they have staff.

Evelyn C_7

The service is a good transition from hospice care. I would recommend them because they are outstanding.

Shirley G_9

The agency could make my life easier by sending better caregivers. The agency could have better caregivers and better service.

Jonh M

They have helped the most with being here and doing some cleaning. They could improve with notifying me when someone is not on time.

Lawrence W_1

They help with personal care and always ask what I would like for dinner. They even learn new recipes for me! They help me feel connected with the outside world. They are wonderful! They always do what I ask them to do and more.

Anonymous_6785

They are kind and caring caregivers. I would like to see better administration, the manager is very inconstant.

Sonia G_1

They help a lot. They help him the most by doing what he needs to do. I like that they offer services that have been beneficial.

Deborah S_20

I have a life because of them, and I am not tired to my house. So far, I have liked the caregivers that come to care for my mom.

NIkki C

They are very handy and helpful. They are very kind and easy to work with.

Carol F

They help with the house and give her a shower. They do what we ask of them. They are consistent and do a good job.

Barbara B_48

I live alone and am older, so it was very necessary in order to keep me in my home. I liked that the physical therapy and nursing helped a lot.

Joanne G_5

She helps with my exercises. I like that they are very personal.

Dena R

It's extraordinarily helpful, even just once a week. Just by giving him a bath is helpful, my mom is 90 lbs and can't do it. They are very responsive. They try to work with your needs. For example, the lady I met with met my dad and understood what his needs were and tried to match him with the perfect person.

Russell S_10

They should do what they are supposed to do without being told. They could do more than sit on the couch and play on their phone.

Joseph C

They help me with making my bed. I like that the ladies are very nice when they come to see me.

Elisse B

I like the service and I like that they come here to try to help him. It's not their fault there's not much improvement, because his case is pretty severe. I would recommend them. I like the people that came here in the past, and I like the ones coming now. They're very professional and sweet.

Jack E_3

The services helped me because I had to work. I liked that the people they sent were skilled and worked well with my dad.

Glen G

They made life a lot easier. I like how professional the caregivers are.

Warren M_3

They should keep good cleanliness and be agreeable to have in my home. I like that they try consistently to maintain a good standard.

Robin J_4

I've had two or three incidences where they didn't get the message to the caregiver that we are canceling their shift. They are just a service. I don't really think about them one way or the other.

Cheryl H_14

They lighten my load when my husband is home. I like that they are always willing to help and do things.

Peggy _4

My husband is moving around a little bit better. A male came out and helped my husband, that was good.

John C

They make my life much easier. The only issue is when I have a change in schedule. It would be easier to contact my caregiver directly.

Cathy A_4

They provided the care and comfort that we needed. The people were friendly, thorough, and available. We had a great team with my mom.

Alcia E

They could make my life easier by allowing us to have more hours of service. They could improve the punctuality of the caregiver.

Lucille I

The caregiver does a good job, even when I am stressing out. I like everything about the agency. They are nice and the caregiver does a good job.

Robert J

I liked that the caregivers were on time.

John F

It's a big help to me because I'm not able to take care of him. They're always on time, do their job, and leave when they're done.

Anonymous_5618

They are helping me get back on my feet. They come when I need them.

Rick G_4

The caregiver has been very flexible with different appointments. The caregiver was very attentive.

Vicki _2

They have taken care of my brother. They are able to provide care that give us the freedom to do other things. They are on time and thorough.

Janet B_16

I wanted an outside firm to spend quality time with my brother and help acclimate him to a cell phone so I could get in touch with him. So far that hasn't happened. I like the flexibility and communication.

Susan S_47

They give her a bath two times a week. They do it in the bed and that helps a lot. I like that the staff are really good.

Howard M

They incorporated our needs in the over all health. They are very thoughtful.

Howard W

They provide services that are above expectations. The personnel is easy to deal with and they are friendly people.

Anonymous_4406

When they show up, it's great. If they don't then it is very bad for me because I need to be the backup. They could improve their communication with us.

George S_21

It gave me time away from the home, caring for your loved one is very hard. They were very nice and personable, they were available when I needed somebody.

Marvin H_3

She helps me shower. She also helps my wife by doing the laundry. She's been so helpful. The caregiver that comes is really great.

Anna M_5

They are friendly and helpful to her. To have people that will constantly show up.

Helen W

It has all helped me really. I appreciate when they make they bed and do the washing. They are available for me when I need them.

Jeanne J

My nurse was kind, professional and caring. I have a wound on my foot and thanks to Eden it is almost healed after a year. These people are angels! Thank you!

Bob H_11

The caregiver listened to me as the family member, she was a good listener. I loved the caregiver that they sent.

Anonymous_4616

I really need the services in my life. I like the caregiver that the company has sent me. She is very good.

Vance H

It was a very difficult situation but the only thing I will say is there were some scheduling issues. They were so incredibly helpful with everything from A-Z.

Sandra S_5

I've asked her if she could stop and buy quarters, and she will do that once a month. My caregiver is really conscientious! She gets everything done that needs to be done.

Dennis B_9

They helped me with some problems I had. I am old and disabled. I liked most of the people.

Richard P

He is on hospice and is close to dying. There's not much to do for him. They seem to have skilled, quality people that come to the home.

Ronald B_9

They take care of him, it really helps. They go over and check over his vitals. They are very educated and they know what they are doing.

Larry D_7

It is nice to know there is someone there taking care of my husband when I run errands. I like how the caregivers follow instructions when we ask them to do something.

Raymond H

I have gone through several caregivers who have not been reliable. Some caregivers have been very bad, but my current caregiver is wonderful. They don't train the caregivers very well nor have people for back up.

David M_31

It is very handy. They help me with making my bed and changing my sheets. They do a pretty good job or sometimes they come in a little late.

Gerda W

They did so well at caring for me and did more than I asked. I liked the idea that they could help me.

Michael H_16

They help clean up my home and do things I am not able to do. I like the people that they send me.

Robin H

They helped me get up and do things. They were very attentive. They were always on time. They did their job. They were respectful.

Maribeth U

They knew the answers to questions we had, and they were able to direct us to other sources of information. They're the best in town. Every one who came was absolutely professional.

Diane B_16

Now that we have made changes it is favorable, it is tremendous, she is doing better. They give her a lot more freedom now. They have worked with me on making adjustments.

Gary R_5

They eased his pain. They provided comfort. They were very responsive.

John R_32

They days they're here, they keep me and my wife busy. I can't do some things. They're cheerful and happy.

Eva V

They would keep her company. They would go out to lunch and would take her shopping. They did a pretty good job when they were coming to the house.

Vivian O

I have to have them and I could not do it without them. They will need to help me get in and out of the shower and will really need my laundry done when I go home next week. I like that I have had them for a long and that I have ever only had one caregiver that did not work out for me.

James S_8

They help me with my meals. I like the attention that they give me.

Doyle S

They take me places when I have to go somewhere, and they provide my meals. I like that they are very friendly and helpful.

Jerri K

The social worker made all the arrangements for us when he passed. They took him upstairs. I love the CNAs. The social worker was amazing.

Diane S_15

The physical therapist was very helpful to her recovery. I like the staff. They are excellent and respectful.

Liz Z

When it happens it is positive. It has mostly been negative because we lost his bath caregiver that I just spent three days training. Today she did not show up. That negatively affects me. Since I have to pick up the slack when they do not follow through. It is hard to find good care and keep it. My dad has needed care the past two years. Out of 6 people we have had one person stay longer than 6 months. She left to go be a nurse. They have a lot of turnover and flaky people. The care was decent while it lasted.

Mary/Roger L

They are mainly just giving us showers in the morning until I can get back on my feet. They seem to be pretty nice and they know what they are doing.

Ed G_6

They help clean my house. They are professional and knowledgeable.

Carol S_27

They do things that I can't physically do anymore, like mopping and vacuuming. They help me so much with cleaning the bathrooms. The quality of service is great. My caregiver is flexible.

Carl J_4

They can have the same lady come back to finish what we were going through to get things straightened out. They need to improve their communication with me.

LaVerne P

Most of the caregivers that were here were pretty good, one was really outstanding. We were trying to get her here every chance we got even though some other caregivers took seniority since she was still pretty new. Most people were pretty competent caregivers. I just like the promptness and they were just keeping appointments on time.

Anonymous_3106

She helps me with my personal hygiene. My caregiver is wonderful and I love her. She cleans my house in a short amount of time.

William F_4

The caregiver did his showers and made his bed for him. She was great! Their staff is friendly, and they are always on time and reliable.

Julie N_3

They were able to help with the showers. I like that they are very friendly, accurate, and good with their care.

Ronald K_2

They just fit right into my daily life. We were able to schedule things. I like everything, the service, the people, their qualifications, etc.

Mark N_3

They could improve on the housekeeping. They have been doing everything right on time.

JohnN

I wish they had been able to help more with the things I needed. The CNA was decent, but didn't seem to have the skill set that the hospice workers have.

Terri H_4

The care is for my mother, and she has had a couple of caregivers who didn't work out, but they were willing to switch. I think that the first caregivers were a little bit stern with my mother when trying to get her to do things. They are very flexible with us as our needs have changed.

Robert A_18

They are easy to get along with and they fit right in. The caregiver who comes to help us is very friendly and confident.

Catherine M_14

They had the ability to cover my needs and answer my questions. They were friendly and helpful. They were clean and pleasant and very beneficial.

Valen W

They helped us tremendously when we needed them. They were very personable and it was great having them in our home with my father.

Ruth F_7

They help me with my daily care to keep my body going. I like that they've been consistent.

Anonymous_3747

I like to talk but the girls like to talk more than they work. I found out that they do not do as much as the girls did previously like vacuuming or mopping.

Anonymous_2430

I would go to the store when the lady would come in. They were there when I needed them.

Debra T_2

I can't do a lot of things around the house on my own. They communicated with me and came out when I needed them.

Beverly A_3

They clean my house and change my bed and help with laundry, which is basically what I need. They are always punctual and normally they do everything like I want it done.

Kirsten&Rory C

It's one less thing we have to worry about. The main caregiver has been able to leave while they watch him. The one girl that was coming in was great. If he wouldn't let her bathe him she would sit and talk with him to have some socialization and I really liked that.

Steve N_2

I don't have to do these things anymore, and they don't have to be left undone. They get the job done and they don't take all day to do it. They don't mind it when I'm talking to them.

Martha B_12

They always answer the phones and give us plenty of notice. They are prompt and reliable.

Ronald J_2

They do respite care for the client. They are cooperative and they have good people.

Robyn M_1

They have given them someone to talk to and a face to look at which helps with their depression. I am comforted knowing that someone can go in and help my parents because I can't get in to them.

Marvin M

I am dealing with two different parts of Eden. The caregivers are great, they come and they show up. With the administrative side, there is not much follow-up. I have the ability to actually have them provide good service. They are responsive when I ask.

Virginia E_3

I liked their program for physical therapy. They were prompt and here when they said they would be.

Maurice B

They should have tried a little harder. We were not very pleased with the nurse that came out and did the medial part, checking his bandages and stuff. We had different home care and Eden Home Care just didn't do anything compared to the other place. They need to improve just about everything. We were not very happy. We had several meetings with them and it seemed like they were always showing up to help with things I don't remember having an appointment for, like when we were on our way to the doctors appointment. They charged us for that sometimes too.

Roy D_1

They relieved pressure off of me from taking care of my husband. I like our caretaker a lot.

Wilma L_2

They could have matched her better based on her personality. That didn't affect the quality of the work. They need to have more consistency as far as getting the same caregiver.

Joan H_15

My dad couldn't take care of her, so they provided a great deal of help for him. They were fantastic and did a great job. We were in an emergency when we first reached out to them, and they were prompt. They took a genuine interest in her. They did everything right.

Wanda C_2

They have helped me the most by doing what they are supposed to do, coming to clean, and get the laundry done for her. I like that they come and get the job done.

David _13

They enabled her to stay in the home. We also at the end dealt with the Eden Hospice, and they helped out a lot better than the caregivers. Of all the home care people, there was probably twenty five percent of the people that we had to reject because they weren't good.

Nina T

She takes me to the shop or cleans up around the house. It just depends on what I need when she is here. They are very good about accommodating a client as far as time and what they need.

Nicholas A_3

They are willing to do what I need. They're consistent with their care. They show up.

Elsie G_1

They help the most by doing the things that I cannot do anymore since I got out of the hospital. I like that they are pretty good at accommodating me with my requests and being attentive to my instructions so I don't have to give them every time they come.

Diane S_15

The agency has helped me the most by just through the care they have given her, the physical, occupational, and nursing care has all been more than I have expected. I like that the people that we have been exposed to have been the greatest.

Anonymous_3280

They have helped the most with showers. The caregiver does everything that needs to be done.

Karen H_13

The lady checks me out really good and asks me questions. One of my legs was really swollen, and my physical therapist went the extra mile to call and find out I had to go to the hospital. They're easy to work with, and they always have to time to work with you. They don't rush, and they're all really nice.

Sarah O_1

She just gets in and does things. I don't have to tell her. I like that when my first caregiver came out, so they were able to switch her out with another one that I really do like.

Marja H

I can't walk very well and they help me pick up things around the house. They also help me get around town. They help me get dressed sometimes and help in my shower. They are always on time. They do what they are supposed to do. They don't complain.

Daniel F_1

They were all very capable and very willing. The helpers that came were all really nice. I really enjoyed them.

Joanne G_3

They could provide more communication about when they will be coming and the scheduling. They need to improve on their timing and letting people know when they are coming.

Victor B

They are always on time and give my husband good care. I like the caregivers because they come on time.

Anonymous_1093

It is important that they help me with things that I can't do. Some things hurt me to do, but they can do it. They do pretty good housekeeping, the girls they send.

William M

The services are just average. They are doing the best they can now.

Joyce C_11

The help I have now has taken a lot of frustration to get to a good point. They don't vet their people enough.

John B_38

The housekeeping is the most helpful part of the services. I like everything, and I don't have any complaints.

Anonymous_2977

It has helped me more. It has relieved me and lets me participate in other things. The communication between the worker and the agency needs to be improved.

Anonymous_2915

My husband liked to be outside and active, and that was difficult. I kept getting different people. Some of them I liked because they seemed to be fairly knowledgeable.

Jerry & Nancy H

I do not see very well, so they help to have the house clean. They could provide rides. That would help more.

Billie W

I have a bad back, and they help me with that. I am very happy with Eden. I like that they give me a caregiver that I really love.

Arleen M

They helped make Arleen comfortable when they were able to. I liked the way that they took care of Arleen when they came to see her.

Edward D_6

She basically tells me that she is here and that I can go for two hours. The person we have now is prompt. She is here when she said she will be.

Julie M_10

They helped the most by just being there. They are very personable.

Victor M_1

They have helped me with therapy and to lower my blood pressure. They have good care. They come out when they say they will, and they do what they say.

Carol S_36

I just have a hard time with them sending me a different person, because I have to re-explain myself all over again. They are good other than that. I had a hard time keeping the same housekeeper, which I didn't like.

Debra H_2

I think that some of them need more desire to do the job they are doing. They need to have more training on client and home respect.

Anonymous_2738

I have no kidneys, so I need someone to come in and help around the house. They come in once every three weeks. They get stuff done that I cannot get done. The only problems I have had are with the office. They do not return calls until three or four days later.

Peter C_6

It always helps. They came once a week to do things for me and my mom. They would send one, then they wouldn't send them back. The caregivers should be the people I want as my caregivers.

Anonymous_2865

They do some light housekeeping and help her get her meals. I would like them to be better at sending a consistent caregiver. They keep sending us different ones.

Cindy G_3

His area is kept clean, he is showered, his clothes are washed, and his needs are taken care of. They have been efficient, friendly, and they do it well.

Jack H_3

It would be nice to have people come visit me. I like the quality of the people I have come. I am old, and I still get around pretty well, but help is always available.

Nancy D_9

They actually helped me in a lot of ways. They cleaned for me, and she's been doing standby showers. They could have better communication with the office.

Don W_1

They've helped me with the cleaning immensely. They're prompt, and if there's going to be a change, they get a hold of me.

Lucy C_3

The lady on Sunday is wonderful. She takes care of all his needs. I am his chief caregiver, so anyone who relives me is wonderful. I would like them to improve the number of caregivers available so we can have the same person twice, instead of having somebody different all the time. When I started with them, I had them on a daily basis, and I had different caregivers all the time. Now, I do have the same lady, and she is wonderful.

William _6

They help the most by just being here. They are able to help out. I like that the services are very prompt and professional.

Anonymous_2468

I really felt that there were a couple of things that were really tough for me that might have been considered heavier work and that is what I needed most. I wasn't going to ask them to do anything that was too hard, but it was clear to me that they weren't going to do that. They need to improve the quality of the services.

Neil D