Visiting Angels - Billings, MT

Rhea W_1

They help me as a caregiver, it gives me a break. There isn't a lot of communication.

Provider Response

Dan K_6

The most helpful has been the consistency and reliability of caring for my mom. I like the current caregivers who work in our situation.

Provider Response

Wanda A_5

I like the services they provide for my dad. They also help with housekeeping for my mom. They are very easy to work with and very accommodating. We have good luck with their employees.

Provider Response

Jason P_7

The agency helps by making sure someone is there when scheduled. I like that the agency is friendly and communicates well.

Provider Response

Chuck E_3

I think they just do a good job and I am pleased with their work and schedules. I like that they keep in contact, and how they are good about calling when someone cannot make it.

Provider Response

Donna B_44

They help the most by shoveling the walkway when it snows. It is easy to work with the caregivers and managers.

Provider Response

Kim F_9

It's helped all of us because they help him with the general stuff like cleaning that we were having to do for him. They're friendly, flexible, and personable, and they do a good job.

Provider Response

Vic S

The agency has consulted with me even though I am not the one receiving care, we set up a game plan that lets me understand, and I appreciate the commutation and planning for my father's care. I like the availability and attitude of the caregivers themselves.

Provider Response

Anonymous_1705586571

It's important when we need it. There's a policy of not allowing the caregiver to give out their phone and there have been times when it would have been convenient to talk to her directly.

Provider Response

Alvina B

They were to help with the cleaning, and they did not know how to do that. I would want them to improve on the knowledge of the job they were sent out to do for me to recommend them.

Provider Response

Cindy M_23

They stayed with him, so I could do what I needed to do. The girls are very knowledgeable and helpful.

Jesse M_1

It has given us more times to accomplish more tasks and has given my dad an opportunity to not be stuck at the house and to get some exercise I like that they have been very easy to work with and very accommodating to my schedule. They give good care.

Marian L_6

They have made her life a little easier and they help the client with the showers, and they are very good at getting her into. They are persistent, they assign the correct people, and they work with our schedules.

Wanda A_4

It allows him to stay at home. They are very prompt and committed to their work.

Lynn P_1

They answer the phone when I call them and they find a qualitied caregiver. I like the caregivers and the administrators.

Shelli S

It has been super helpful for my mom because she can't do stuff by herself. I like that they are easy to work with. They are super accommodating.

Kristen B_3

It is creating the ability for my dad to actually function. They provide autonomy for the gal that takes care of my dad. She is very good.

Lee G_6

For him, it has been a big improvement. They have lifted a lot of work of off of my shoulders because I was the only one taking care of him.

Jason P_3

We have them so that somebody can be with my dad. They are flexible, and they have a good level of care.

Provider Response

Cordell V

They give me peace of mind knowing that someone is caring for Douglas. They can improve their communication and some more training. I like that the agency has a lot of availability and the caregivers show up most of the time.

Bernadette S_2

The caregiver is attentive and always asking what else she can do for us. Our young lady takes excellent care of my dad.

Cordell V_1

They help with the daily things that are needed: cleaning, changing, and running into the story. They need to improve their communication skills.

Mona S_1

They did their best to have a caregiver. They were very good about calling me back and letting me know. They were honest with me.

Holly C_2

I wouldn't feel comfortable leaving him with the caregivers because they don't get anything done. They should have better attendance with the caregivers because they don't show up on time like they are supposed too.

Kristen K_1

It takes some of the stress away of taking care of Noel. They help her with her showers. I don't have a lot of context, but everything has been good so far. They are consistent.

Helen R_13

We needed someone who can cook and he doesn't cook. They're very aware of what's going on. They call me if something comes up with the caregiver.

Sonja K_2

The caregiver, my mom was usually laughing with them by the end of the day even if she wasn't feeling well. I like that my mom fell in love with her caregiver Carly and that she liked most of the others as well.

Kim T_6

We got a new person today and she seems like she is going to be okay. The previous ones were not good. They would have to make sure they send somebody everyday and call us if someone is not going to come.

Meredith K_1

It has taken a lot of stress off me. I like the peace of mind that I get that my mom is being taken care of.

Dan M_6

The communication and dependability and being personable helped. Dealing with the pandemic was in the middle of this. Some employees had COVID but kept in touch due to the concern. They are dependable and have great communication.

Christina L

They helped with things like showring her. They had a lot of times when the caregivers would not show up.

Carl S_5

They could give us a caregiver with initiative. I like that they have a good admittance process and a good flow.

Anonymous_5740

When the caregivers show up, they help the client a lot. We have had a hard last couple months. The client has been in the hospital and Visiting Angels have just been so hard to get hold of.

Sheryl S_2

They are friendly and wiling to help with things. I appreciate that the caregiver we had was very reliable.

Anonymous_3076

I could get out and do what I needed to do when they came. I like the people who work for them.

Kim B_11

They clean his apartment and wash dishes and clothes. I liked that they kept good contact with me on what's going on.

Traci M_2

For me, I can work, but they stay in contact with you and explain what they did. I like the fact that they can do housekeeping, make meals and do anything you ask them to do. They don't limit anything you ask them to do.

Wanda T_3

They give me rest. They are very accessible and easy to get ahold of.

Dolores J

My morning aide is excellent. The other aides could make my life easier by having more initiative. They could improve my recommendation by improving the training for some of their caregivers.

Wendy D_2

They've made the experience positive by making it so William can stay home and be happy. I'd recommend them more if they were better about their schedule and had more caregivers available when needed.

Ann M_39

They are just there. He doesn't let them help him shower or do anything. Maybe down road when I am older, they might help me vacuum. I know I am going to always have someone there on Monday, Wednesdays, and Thursdays. It is just nice knowing someone is going to be there.

Angela K_1

They cleaned for him. They were very kind and helpful to him.

Arlene M_4

They do inside work, outside work, driving, and whatever you need. I like how they help and do whatever we ask.

Richard C_21

They can make life easier by making sure the caregivers are more constant. I think they need to have more consistency with the caregivers, where they aren't changing all the time.

Anna G_6

They do some light house keeping. She has light conversation with my dad and is moral support. I have found a couple of great caregivers for my father.

Heather B_5

All of the things that Sandra can't do, they take care of, like cleaning and running errands. I like that their prices are reasonable and that they are very friendly.

Anonymous_4377

She would bathe my mom and help her dress. As mother got better she wouldn't do as much. I would have liked them to keep us better informed.

Ken M_4

I don't know, because I have no idea what's going on. My aunt isn't talking to me, which is contrary. They don't call me back.

Lois B_2

He changes from day to day. They do what they can for him. I don't always get a response when I call them.

Pamela G_5

She makes his lunch and she helps him with exercising. The caregiver is knowledgeable and efficient with the care.

Sarah F_2

They make sure her apartment is clean. It's convenient and the lady keeps coming without me having to worry. I don't have to worry about my grandmother.

Shanna H_1

They made sure that someone was always there. They are nice people. They took care of her well.

Wendell O

I'm satisfied with them because when I need them they come every time. I like how they provide good services. I've had good caregivers.

Joe S_11

They can make our lives easier by spending more time with her and providing more help for her. She would want a girl to shower her not a male. My sister needs more care than what she is getting.

patty _1

They came at night, but they were there if she needed anything. The people are good and attentive and we really liked them.

Karole M

I did not have to spend a lot of time with my mother. The caregivers could do better at doing things without being asked to do so.

Sid P

They help me out a lot by helped her get food. They have done what I asked and they make us happy.

Cindy B_11

There was not very much impact. I would have liked the communication with me to be improved. I never knew who was coming or when they were coming. I never got feedback from the company.

Marsha S_3

They are there for my husband and it helps him to be more independent. The person who comes always shows up and my husband is very happy with him.

Meriam (

The most helpful part is getting him out of the house and going for walks. I like everything about it. Someone comes three times a week and he helps him get dressed.

Bunnie W

Their help has freed up my time. I like that they are readily available, just a phone call away. If I have any questions they respond quickly.

Arlene V_1

It wasn't the best match. He didn't want anyone bathing him or anything like that. They gave me a little free time having someone there. They were quite punctual most of the time.

Anonymous_2563

They have helped her the most by helping her do things she can't anymore. They were very easy to work with.

Linda B_19

The agency needs to train their people better. There was one that talked on their phone while I tried to talk with them. The agency needs to have better training. A lot of the caregivers didn't even talk with my husband.

Linda D_15

I felt guilty because I had the caregiver do my work instead of really helping Zane because that was the respite I needed. I am always cooking and driving him and it was nice for her to tell me that I could take a break. It is nice to have someone come so that I can do things that I need to do. I have only received services from them one time, but I like the way Amber came and talked to me and gave me more information about how everything worked.

Linda B_34

In the morning I have to take care of two people. They come in and take care of one of them. It took them a long time to get someone to us. I know they tried hard and were struggling to hire people.

Laveda K

They are very helpful to the client and do the things she needs. They do a really good job cleaning and doing laundry.

Shane H_2

They can clean up after him a little bit and talk to him more. They can show up when they are supposed to.

Kent S

The lady had a good attitude and was here because she loves doing it. It was not just a job. The gal that they sent over was a real angel. They should all be like her.

Casey R_2

They helped the most in taking some pressure off us in the end. I feel like the company did the best they could.

Kathy A_4

It gives me a lot of peace to know that someone is checking on the client when I work. With the exception of just one person that left some objects where they could hurt the client, everyone has been really good with helping with everything the client needs and they are very personable.

Anonymous_3794

They treated her with tremendous kindness and respect. They listened to what she needed done. They were swift with their response to me. We got to choose the time we needed help, and list what we needed done.

Anonymous_3811

I think their people are good. They could have better communication from the management.

Mark W_7

They helped give my mom a bath. They show up on time and are here.

Cary R_1

It took some worry out of our life knowing someone was there with my mother. The lady I talked to was very nice and helpful but was super hard to get a hold of.

Shelly R

A couple of times they would send someone that couldn't drive which was a useless trip. They could have followed the directions that I gave them.

Michael G_11

It gives her another person to talk to. They could fill out the paperwork to send to the insurance, invoice doesn't work.

William M_17

They were only here for five days. They washed him up. Most of the people are good. There was one person that wasn't so good.

Mary H_76

They helped the most by being here so that I can do the things that I needed to and attend my grandkids' activities. I only had one issue where they forgot to show.

Agnes W

Some of the caregivers aren't great. You don't have a say in who you get so you never know. They're not consistent. They need to improve the scheduling.

Brenda L_10

I work so the caregiver came over and took care of everything. They did light housekeeping. The caregiver that we have is very good. We loved her. She became part of the family.

Anonymous_2201

If I didn't have them there, I wouldn't be able to work. They are high on my priorities. They are always there at my house on time.

Sarah M_8

It makes it easier for us to live our lives, and it also allows my mother to live hers. They pay attention to details, and they do a really good job with comparability testing.

Sandra S_8

It has been very helpful. They do things I can't do on my own. I like that they are very fast in getting things done for me.

Anonymous_2970

They needed to show up. One day, a lady did not show up at all, and I have to be at school on time, so that was hard. I can't have someone tell me it took too long on another job and not show up.

Lindsey H_1

They get him to his doctor's appointment and do his shopping. If you don't tell them directly what to do right there, they won't do it. I think they do okay. I set it up for my grandfather. I work a full-time job, and I live far away. I got them to keep his house clean and do grocery shopping. When I get there, the house is not clean, and they had just been there the day before.

Anonymous_2574

They could have made it easier by sending a qualified caregiver. I would like them to have better employees.

Sharon E_2

The girl was fine, but there was a scheduling error. One day, the girl that came was fine, and I called a week before, but they said they didn't have anything scheduled for me the day of because they wrote it down on the wrong day.

Sherry A_1

They would send out their helpers to help my husband with his daily living skills. They could improve the scheduling in the office.

Ernest B

They did just about anything I asked them to. I liked everything about the service. They came in and did what needed to be done.

Robert D_1

They have difficulty in picking people to come here, and sometimes, they aren't sending the best people in the world. The service is good. They have people available right away, and it works out fine.

Mike L_5

It allowed my loved one to stay at home for an extensive time before going to assisted living. They are very easy to deal with.

Fred K

I think they really hurt her. She is far happier with another agency. I'd like to see the people know what they are doing and show up on time.

Shirley H_5

The most helpful part is that someone shows when they are suppose to. They are very helpful in many different areas because there a lot of thing that come up and happen. Whatever we are needing, they are willing and able to help.

Rod E

They cooked and cleaned for them. They could have improved communication of when they weren't going to show up.

Ron Z

They supply a caregiver who's here all the time instead of having various caregivers here. They've been pretty dependable and helpful with getting people out here.

Rita E_1

Whenever mom needs somebody, they are there. They've come into her facility where she lives, and they help her with her exercises. If she needs to go to an appointment, they will get her there. I like their availability, and they are kind to my mother.

Nancy S_23

I know he is being looked after. They help by being there so I can go to work and get stuff done. They show up when they are supposed to. They do their job. They keep him company.

Robin_1

The person who was taking care of him was excellent. They could have improved the communication with the scheduling.

Kelle S

They should have shown up when they were supposed to or called with any questions. The caregivers didn't show up half of the time and when they came they didn't do anything.

Denise H_4

They are very timely. When you call, they get back. I like their communication, variety, and that they get back to you.

Anonymous_71

One of the girls they sent just wasn't on top of things. They were responsive, kind, and they were very knowledgeable about what needed to be done.

Andy B

She was very responsive to her needs. She was the absolute best at interacting and meeting my mother's needs. The management and scheduling team needed to be more responsive.

Lisa S_7

It's still hard because my loved one doesn't allow them to do everything we need. My loved one doesn't like them to help shower or shave. They are willing to work with your schedule and adjust it if needed. They are really friendly and offer feedback and suggestions. The price is good as well.

_18

I don't think I could come home by myself without them. They come and visit me in the hospital. They gave me their personal cell phone numbers. They are very adaptable to my scenario. I like their professionalism.

Donald M

They made life much better, while they were here. They helped my wife, which helped me. I would highly recommend them. They were very kind and considerate. It worked really good.

Peggy K_3

They have always been really good at getting someone here even if they have to pay for Uber themselves. They listen pretty good. A lot of them are young and have a lot to learn. I have a different caregiver every day.

Robert G_26

It has had a huge impact. I am my wife's private caregiver, so the caregiver does the cleaning and laundry. These are things that I have a hard time getting to. The person that is coming to our house is a wonderful lady.

George K_2

My loved one's caregivers were only here for about four hours and they were able to make sure she got to the bathroom. However, the personnel we had was poor. I like that the agency did what we asked them to do. One thing is, however, is that Visiting Angels didn't have the right information about my loved one. They didn't have her name written down correctly.

Dawn S_4

They were not coming when they said they were. Just better communication between families would be nice if they could even see what kind of care is being given.

Anonymous_985

There were prompt and on time when I needed them. They knew what they were doing. It was a necessary service. They were really good, besides the small issues. They lifted a load off of us. They were important.

Tannah M

They are just getting to know each other and haven't really had a lot of time together. My mom really likes her caregiver. She is very personal, kind, and respectful to her.

Anonymous_1037

My loved one didn't like or trust them very much. They could get better quality personnel.

Lael C

They brought about a sense of comfort to my family. They truly attended to my mother.

Phyllis B_4

They didn't have a lot to do for my loved one. There wasn't a lot they could do for him.

Julie H_8

I feel like I have to hover over their caregivers, and that takes a lot of time. I need to feel like I can trust that things are getting done. I get really poor communication and they send people without my knowledge to my parents' house.

Willard M

They help him clean the house, shower if needed, and the gal will even go grocery shopping for him. I'm not out there every day, but I know they go out and take care of my uncle and do minor cleaning.

Bernard P_1

The first thing they do is go to the kitchen to clean, and then they move along to the rest of the place. I don't know what we'd do without them right now. I've just been so down. They come in and do their job. They're wonderful, and I'm really satisfied. Visiting Angels is one of the best things that has happened to us.

Joanne G_2

They help the most by doing everything for him, and she offers to do more. I like that they are very helpful and caring.

Anonymous_852

They help me the most with personal care. They show up on time.

Claudia D_1

She is here and helps in every single way there is. They are wonderful. We needed home care, and it is good care.

Roy L

They make sure he gets his pills, and eat during the day. I would like the caregiver to be a little more engaged, sometimes they just sit there.

Kent C

They've been able to help us when we can't be there. They're able to be there for us. It's been a big help for us. The interaction with the people we've had come and help has so far been awesome.

Brandon C

She needed someone there to check on her and help her out throughout the day. While she needed them, they had a very big impact. I wasn't there for the services, but everything that my mother said was fantastic as far as how the nurses were, and they did everything that they needed to to help them out. She was very pleased.

Peggy C_2

I hired them to take care of my loved one while I'm out of town. I appreciate their communication and feedback.

Anonymous

It is very good. There was difficultly between people in the field and in the office person. They weren't on the same wavelength. They should make sure that the GPS system works so that they don't have problems getting here. I would like them to dress a little bit more professionally.

Larry D

They have helped because they are here when I am gone. We have had some very good girls come out.

Richard S

They help me get showered and change clothes and help me get aback into my wheelchair. It just helps me keep my health and hygiene in order which is something I am not able to do. They provide what they said they would.

Cheri R

Be more of a self-starter, like seeing dishes on the counter and not being asked to clean it up. Some of the people that they send out are more interested in their phones than doing anything useful.

penny n

They kept him company, and kept him busy. They bathed him. I would tell someone how good and reliable they were.

Dawn B_1

They fed my loved one when they couldn't feed themselves. That was probably the biggest deal. I liked that they very dependable and that everybody was good to my loved one.

Shay V

They help with her baths, daily heath needs, and other tasks. They need to try to stay with one caretaker instead of three or four.

Paul L

They could improve in cleaning and socializing with him, it gives him more people than family to interact with. I think they could clean more. I understand they only do light house keeping, I'd like to see them do more because he needs more.

Carl C

They help the most by doing the jobs that I can't do. They take care of my wife. I like that they came and I like how they did the job. They are reliable.

Clair K

He's really happy. She's real good company for him and he has gained weight. The house is clean. The caregiver works well with my dad and they work at any time.

Merrylee O

They have been able to provide care for my husband when no one else is there to do that. Other people with the same kind of needs that my husband and I have should know that they will get excellent service.

Linda F_8

We didn't have them very much, but it was a relief to be able to leave the house. I felt very comfortable leaving the first caregiver with my mom. I didn't have very good luck with them. The first caregiver we had was super, but they other two that come were not.

Susan S

I enjoyed the time we had with Visiting Angels. They were really helping out with my mother and I really appreciated that.

Judy A_5

There services were wonderful until the last caregiver and the change in management. I had a bad experience with them when the new management took over. A good receptionist makes a difference.

Fred J

They have helped most with bathing my dad. I would say they listen. I had to talk to them a few times because it was important for me to find one person to establish consistency with my father, and we have done that.

Janet G

The first day the gal was supposed to work, she ended up in the hospital with appendicitis. There were often times that she couldn't make it because there were conflicts and problems. I said I didn't mind, and that she could make it up. However, the agency had a problem with that. I would never recommend Visiting Angels. They blew me off.

Anonymous

They come once a week. All they do is help my family member with their shower; they are satisfied with their help. They know what they are doing and they do it wonderfully.

Denise S

It's stressful not knowing if someone is going to show up because my loved one needs to take the medicine. The caregivers are not showing up and I am having trouble communicating with the office, and I am not getting responses back.

Warren (

It allows me to get out and play golf, which is nice. All of my contact has been positive. I don't have any complaints.

Lourelia M

She comes in and does her work. I like the caregiver. The last one we had is the best person. They should have certified caregivers and people that can speak with me.

Kira F

Visiting Angels seems like they're professional. He was able to live at home which is what he wanted.

Wendy V

We called them on Wednesday and they came out on Thursday and gave us a caregiver by Friday. The caregiver was lovely and my mom enjoyed it very much and she visited with the lady.

Anonymous

The caregiver that came out had to lift my loved one from the bed to their wheelchair, and only stayed 15 minutes, yet we were charged for an hour of services. The caregiver helped by effectively lifting them out of bed.

Jeri M_3

They're just very good with my mom and I've never really had any issues. I don't worry as much about my mother being herself anymore because there's someone here for her.

Gen T

I would recommend them to others. I really am not that involved in the care. I know my loved one was happy with the aides that came at night. They initially helped my loved one get their strength back so they could go to the bathroom on their own.

Robert & Myra G

They are very professional, on time, and ahead of the situation at all times. They are very considerate and I have no complaints. They assisted my husband and I when we were making a trip by plane. They made everything about the trip easy and stress free.

Sue M

I was a little disappointed. It wasn't just for my mother, I needed somebody who could help me get meals together. She sat with my mother as a guest in my home. She took my mother to the restroom. The caregiver did what she thought she was supposed to do. Apparently it was not conveyed. I was not comfortable asking her to do things.

Anonymous

We had a lot of people scheduled that never showed up. Every time someone didn't show up they said they no longer worked with them. That got old really fast. We are looking to get out of Visiting Angels. The service wasn't really bad but having different people coming in all the time drove us crazy because it was inconsistent. It needs to be improved. There were too many times we thought we had someone and they wouldn't come. It jeopardizes our home care. They are covering care while they are there, but it is stressful.

Meriam L H

Visiting Angels comes to your door and asks how they can help. My husband has Parkinson's Disease and I have something wrong with my legs, so I can't do housework.

Patricia G

Their people have been very helpful. My mother is legally blind and wheelchair-bound. The caregivers help her get up and ready for the day.

Dean

We use Visiting Angels and they're outstanding. Our parents just love them. They couldn't say enough good things about them. They're superior in taking care of our parents, and their cost is really great.

Anonymous

They try really hard to accommodate our needs. However, some of the individuals might talk about personal things in their lives that might tend to upset the patient. Their service allows my loved one to stay in their home instead of going into an assisted living facility. We feel comfortable knowing that they are safe.

Richard D_7

They help wherever we need them. The caregivers help with things we really can't do.

Kelly R_1

They made extreme effort to work with my ever-changing schedule. They were able to be there or cancel at the last minute, and they were just great about schedule flexibility. The services decreased my stress about my mom's home situation, and I felt comfortable while maintaining my work schedule.

Pam B

Visiting Angels does not have contracts. Having Visiting Angels allows me to get some work done while the caregiver occupies my husband.

Don C

I like that Visiting Angels helps around the house, and I have a great visit with the caregivers. Visiting Angels makes my life easier by helping me with my hair.

Wardeen K

I would tell others that the guy who runs Visiting Angels is so nice. The services helped my mom with cooking so I didn't have to do that.

Anonymous

Do not be in a hurry, take your time, and weigh out the facts before hiring Visiting Angels. They were very sweet and I appreciated what they did for my loved one. Visiting Angels allowed my loved one to stay at home while I was away and they made sure that they were fed and taken care of.

shelly w

I'd tell a friend that Visiting Angels has staff that was prompt, quick and efficient. They were top notch and accommodating. The caregiver worked in the house and did other things to help with and did her best.

Diedra M

Visiting Angels impressed me because they did exactly what I wanted them to. I requested them to keep a notebook, and check in with me and they did what my loved one wanted. I was happy with their services. I'm from out of town and it was difficult leaving my loved one know she wasn't able to do things for herself. I was grateful to know things were getting done and had people contacting me 3-4 a day to let me know what was going on.

Gerard W

The caregivers always do what I suggest. I am semi-crippled, and Visiting Angels does duties that I can't perform normally.

Arthur R

Visiting Angels has some good people working for them. Visiting Angels has made life easier by helping me to get into the care and to take me to where I want to go.

Don O_1

I would tell others that it took a couple of months of working together before things worked right with the caregivers. I think that finding the right caregiver is essential. The caregiver helps with all personal affairs of my parents.

Heather L_4

Visiting Angels always answers the phone whenever I call. Visiting Angels has helped to alleviate my stress.

Ralph M_1

Visiting Angels has done their job and has been good for my husband. My husband needs help getting up and preparing meals and having Visiting Angels has been a good thing.

Kyiah E

I would tell a friend that Visiting Angels is pretty good, however, there have been some days where medications have been missed and I wish that they would contact me once a week for updates as I have asked. Visiting Angels has made life easier in the daily visits they provide, by giving my loved one her medications and by building relationships with her.

ali s

Visiting Angels had fantastic services because it was well-run, well-managed, and very personable. The caregiver who came out worked hard and did a great job. It was a very positive experience, and I would definitely call them again if the need arose. I was able to get some deep cleaning done because the caregiver was watching out for my father.