SYNERGY HomeCare of Golden Valley
7575 Golden Valley Rd, Golden Valley, MN 55427
(800) 558-0653
Verified Partner
4.5
(176 reviews)
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Reviews of SYNERGY HomeCare of Golden Valley in Golden Valley, Minnesota
Mary K_58
5
|
October 2, 2024
They are very helpful. We have been very satisfied with them.
Jean M_42
4
|
September 11, 2024
The caregivers are very willing to help around the house by vacuuming. We have been at this for a few months and we are now on our 5th or 6th caregiver, which is not what we were led to believe.
Mary (_4
5
|
September 11, 2024
My mom does not drive so they will help her with every day tasks. They have taken good care of my mom and she has no complaints.
Provider Response
Linda J_18
3
|
September 11, 2024
The times they are there, they do a nice job. There is too much turnover, and there was one time they didn't come at all.
Anonymous_1725449307
5
|
September 4, 2024
They provide companionship, and assistance to my husband, so I don't have to all the time. They have been consistent in providing us with the same aide.
Susan F_50
5
|
August 16, 2024
Dick looks forward to the caretaker's arrival, he enjoys her company, and I love the time off. They have been very good to me, easy to deal with, and the people they send out have been very appropriate.
Anonymous_1723799768
4
|
August 16, 2024
When I tell them I don't want someone, they send someone different. They could vet their employees more.
Steve K_11
5
|
August 8, 2024
Our previous experiences were poor, and this has been a dream. It has lightened up my life like you would not believe. They understand the nuances of my father's health problems. They have truly impressed me.
Maynard V
5
|
August 7, 2024
They were always on time. They were cooperative and took good care of him.
Gale H_4
4
|
July 12, 2024
I think his caretaker is very helpful and he does what my dad asked him to do. I think the caretaker is perfectly willing to do anything he asks him. I am pretty comfortable with them. I would recommend them.
Lenny G_1
4
|
July 12, 2024
They give her a bath. They need to improve on understanding what I have to say and I don't understand them.
Louise E_1
5
|
July 5, 2024
They've been able to help me have my own personal time to spend with other family members. I like that they have no contracts, are flexible, and that the owner came to meet my mother and me and explained things to us.
Julie C_24
4
|
June 21, 2024
He didn't need the services they provided. They showed up when they said they would, and they were able to give us care immediately.
Todd C_6
5
|
June 7, 2024
They help my father maintain his independence. And have been accommodating with moving time when my dad has a doctors appointment. They are consistent an provide good care also have good values.
Anonymous_1717773055
3
|
June 7, 2024
They have tried to find someone else when the other ones never show. They are usually able to find a replacement. I would like them to improve the consistency in people showing up. I need them to be consistent.
Provider Response
Faith H_2
5
|
June 3, 2024
The services provide me with relief, and I could rest assure that he is okay. They are responsive and are able to be accommodating with any changes.
Chelle S
4
|
May 7, 2024
They've helped me by providing care for my husband, so it gives me relief during the hours we have care. They try to be really helpful. The caregivers have been fine, but the logistics haven't been great with caregivers. The agency itself does a good job.
Provider Response
Anonymous_1715079838
5
|
May 7, 2024
I get to go out of the house and do things. The people that come seem to have sincere interest in taking care of my wife.
Robert V_20
5
|
May 2, 2024
I am not used to giving orders of what needs to be done. They do a good job of representing the company. I like that they are knowledgeable and friendly.
Anonymous_1712660712
5
|
April 9, 2024
The caregivers have helped the most with transportation. I trust the owner to have good operations, treat his staff well, and treat his clients well.
Provider Response
John V_29
4
|
March 21, 2024
They help with putting wraps on and housework. They know what they are doing.
Robert V_23
5
|
March 11, 2024
They were here every other week and kept him going. From what we know the people that came in really cared.
Provider Response
Anonymous_1709644251
5
|
March 5, 2024
He has Alzheimer's. He can't be in the shower by himself, so the person comes and helps and cleans. I like the fact that they give him a shower and that they have different services.
Provider Response
Anonymous_1707223668
5
|
February 6, 2024
I like that they take care of all my needs. I like that they do their work.
Provider Response
Viktoriya L
5
|
February 6, 2024
We are fairly new to the agency, but they sent a person who is very flexible and attends to her needs as asked. I like that they are very prompt, professional, and they understand the needs of my mother.
Provider Response
Jenna T_1
5
|
February 2, 2024
They have friendly staff. I've been happy with the caregivers.
Provider Response
Katherine ?Kathi? H
4
|
January 23, 2024
They always follow up with me and let me know what is going on. They are reliable.
Monica T_1
5
|
January 3, 2024
It allows me to get out of the house and run errands. They have sent us really good caregivers.
Provider Response
Mary H_117
5
|
January 3, 2024
She has helped him the most by just being with him and having someone to talk to and do activities with other than me. I like the home health aide have been good and one we have used most of the time and has a great relationship with my husband and we really like her.
Heidi V
5
|
December 4, 2023
If I did not have them and my other caregivers I would be out on the street with a shopping cart. I like that they take me where I need to go because my family is not available. They help me around the house and de clutter and I love that. Right now my kitchen and living room are so awesome. They help me and are great companions.
Provider Response
Gale H_2
4
|
November 17, 2023
I feel that they could keep up on the cleaning better. It makes me wonder what else is not being done. They seem to be very responsive and keep us in the loop.
Tom M_19
4
|
November 8, 2023
I think it could be good to have consistent people come all the time and not different ones. I'd like them to have more flexibility with the hours.
Provider Response
Judy J_9
5
|
November 2, 2023
It was very easy, I didn't have any problems at all. I liked that they were very easy to work with. We were moving my husband from memory care to home and they worked really hard to get him home in less than 2 weeks.
Provider Response
Mary W_60
5
|
October 17, 2023
They have taken over administration and make sure everything is okay. The caregiver is good, and the staff is responsive.
Craig C S
5
|
October 5, 2023
Synergy has provided in-house care help for my father who has dementia for the past couple of years. The staff is timely and thorough in their care in getting him up and dressed in the mornings, taking medications, and with meals. They also help with bathroom tasks with his bathing/bathroom and cleanup. Always friendly but firm. My interactions have always been positive and the management staff has been great. Very pleased.
Tom C_25
5
|
October 3, 2023
I like that they have been really flexible with the schedule. I like that our caregiver is very positive.
Provider Response
Carli B.
5
|
September 20, 2023
My grandmother had Synergy 24/7 during her dementia battle. The knowledge and professionalism from the staff (caregivers and office staff) at Synergy was unmatched, and I cannot recommend them enough. Their #1 priority is their client and making sure everyone is comfortable.
Provider Response
Erik G_1
5
|
September 13, 2023
It helps having people there. I like that the company does a good job of taking care of my job.
Mark A_10
5
|
September 13, 2023
Towards the end of my moms life and if we didn't have any caregivers, we would have to move in with her, and it literally gave us our lives back. All the caregivers were incredible, and the office staff was great.
Provider Response
Lenny G
5
|
September 13, 2023
Gwen only wants her twice a week, but I would like her there every day. It's great when she's there. The person that we have is very knowledgeable. She gives Gwen a bath and Gwen likes her coming. She knows a lot about care and cleaning and some laundry.
Susan J_16
5
|
September 6, 2023
The services gave me peace of mind. I would recommend them because I liked how willing they were to find the best fit for Norman.
Kay N_1
5
|
August 17, 2023
They all have been great and very willing to help. I like that they are the most responsive, and they were the only game in town.
Provider Response
Anonymous_7571
5
|
August 2, 2023
They help him around the house and we are able to spend time with him instead of cleaning up when we go see him. I like that they help him with his routine day to day.
Provider Response
Deb J
5
|
August 2, 2023
They are very helpful. They are easy to work with.
Provider Response
Judith F_3
5
|
July 14, 2023
They have adjusted caregivers and changes for my parents. I like the consistency and good communication, and they are a great team in and out of the office.
Provider Response
Blair G
5
|
July 13, 2023
They show up. If they have to send someone different out, they are good. They have great staff. They have quality people.
Provider Response
Jill B_12
5
|
July 5, 2023
They're very organized, helpful, and do what they can to make things better for the clients and staff. They are very organized and good about reaching out to the clients.
Provider Response
Loreen_1
5
|
July 5, 2023
They help me with respite care. They are responsive.
Provider Response
Anonymous_5950
4
|
June 23, 2023
They have helped the most by showing up and are there. I had problems with staffing issues, but I think that is resolved.
Provider Response
Ralph V
5
|
June 5, 2023
They help me in doing the chores that I can't do on my own. I like the hours that they're scheduled and able to come over.
Syndy W
5
|
May 17, 2023
They provide quality PCAs. They doing great.
Provider Response
Kay N_2
5
|
May 9, 2023
I wouldn't be able to function without them. Every caregiver they've sent is outstanding.
Provider Response
Frank B_11
5
|
May 2, 2023
I was in a situation where I needed them, and they satisfied what I needed. They serviced my wife in terms of changing her and repositioning her in her chair and spending time with her. They gave me the opportunity to get a break. I thought Synergy HomeCare was good home healthcare people with minimal problems, they did a nice job with my wife.
Provider Response
Anonymous_7254
4
|
April 21, 2023
We have had a lot of different ones set up who eventually did not work out. There is a lot of variety! I like this agency because they have finally sent us a good caregiver that we all like and are happy with her.
Provider Response
Carole K_4
3
|
April 5, 2023
I do pretty much everything myself. They need to have consistency in the caregiver that they send.
Provider Response
Lauri S_1
5
|
March 4, 2023
The agency cared about my dog and asked me what I needed. I liked that the agency was personable, and they prepared food.
Provider Response
John G_53
5
|
February 15, 2023
They made things a little easier by helping because none of our relatives could help or be there. The owner came to talk to us and get us set up.
Kathy J_10
5
|
February 6, 2023
They provide reliable, sensitive, thorough care for him. I don't have much to compare with, but I've been totally satisfied.
Judy W_30
5
|
February 1, 2023
They kept Lester company. They would even dust the ceiling with a really long duster. I had three different caregivers, and they were all excellent.
Pam P_13
5
|
January 18, 2023
Their care puts me at ease and they are very proactive about telling me things. I like that they respond quickly to your questions.
Provider Response
Laura B_32
5
|
January 6, 2023
They kept changing the caregiver to meet my dad's needs. I already did recommend them.
Provider Response
Jim S_29
5
|
December 15, 2022
They supply people to give us assistance when we need it. They are very friendly and cooperative. They try hard to satisfy me.
Jim W_23
5
|
November 7, 2022
I don't have to worry about my loved one when the caregiver is there to help with his needs. They enjoy hanging out together, which is really nice. I am very happy with them as my dad really enjoys our caregiver who is a real nice guy and very easy to work with on anything.
Brad S_2
2
|
November 3, 2022
I would like them to provide staff that actually show up. I would like them to actually show up and have the staff actually do the work.
Provider Response
Pam K_8
5
|
October 10, 2022
We have to have someone help us otherwise my dad would be in a nursing home. Because the quality of people that they have sent us has been outstanding. They show up consistently.
Margie P_3
5
|
October 6, 2022
The agency has been responsive and keeps the client strong. I like this agency because they have been easy to work with.
Mia T
4
|
September 21, 2022
They are expensive. The aides are good.
Bonnie W_10
5
|
September 8, 2022
When she isn't helping my mother, she will help sweep the floor. Her life is easier when her caretaker is there. I like the person that is working with my mother.
Linda A_4
5
|
September 8, 2022
The quality of care is fantastic. I liked Mitch, he is a wonderful guy. He always went out of his way to help me.
Sandy T_1
5
|
August 15, 2022
We have more freedom and I know my brother is taken care of. I like that they run a perfect program in every way.
Kathy J_7
4
|
August 3, 2022
I love my caregiver now, but it took about two years to get the right person They need to have some better qualified caregivers; especially on the weekends.
Pat W_13
2
|
July 20, 2022
I don't know, probably the companionship is what helped me the most. I would like them just to be consistent in picking someone, getting someone to help.
Provider Response
Miki (
5
|
July 11, 2022
The services give her incentive to work. I like that they are easy to work and flexible.
Anonymous_6280
4
|
July 1, 2022
They have helped care for the client. The different amount of caregivers coming in makes it difficult.
Anonymous_6010
5
|
May 5, 2022
The agency helped the most by wrapping her leg up. I like that they always made sure someone was available.
Mary M_73
5
|
May 5, 2022
They would take care of him since he couldn't walk. I liked the schedulers. They tried so hard to get me people.
Sharon W_20
5
|
April 21, 2022
This agency is always on time and I can count on them. I like the people that they have provided.
Cindy E_3
5
|
April 4, 2022
The caregiver from SYNERGY is very thorough in providing care for my husband with love, patience and humor and it makes me feel comfortable to leave and go out to do things, while the caregiver is here. From the very beginning, I had a meeting with Mitch and he did such an amazing job at going over everything with me and it made me feel like that is where I wanted my husband's care to come from.
Laurie S_10
5
|
March 18, 2022
I was exhausted all the time so just helping with things here and there helped me a lot. I like that they did a good job and were nice.
Sue H_18
3
|
March 16, 2022
What they do is hugely important to us. When they do it right, it is wonderful, when they do it wrong, it is awful. I would like them to have consistency in caregivers. Weekends are unreliable.
Jeff S_13
5
|
March 1, 2022
SYNERGY has made our lives easier by providing the care that we need, and it gave the clients more consistency than we had before. SYNERGY HomeCare has been good for us. They are courteous, prompt, and willing to work with us.
Amy S_15
4
|
February 1, 2022
I look for compatibility with my mother and general competence. This agency should have a deeper pool of caregivers.
Anonymous_5600
3
|
January 20, 2022
I would like to see more coordination between caregivers and more personalized care. I would like to see the administration changed in regards to scheduling.
Bev T
5
|
January 19, 2022
They are really important to me. It determines if I have a bad day or a good day. I would recommend them.
Cynthia W_4
5
|
January 12, 2022
They helped in every way that they could. The care that we ended up getting from the caregiver.
Anonymous_5594
5
|
January 4, 2022
They helped us to do some things we didn't have time to do. They were prompt and started right away.
Anonymous_4278
4
|
December 21, 2021
There was a lot of things but just by showing up it was positive. When I did call them they would always answer the phone and call me back.
Anonymous_5558
3
|
December 10, 2021
They're all different. You can tell which ones are in it because they enjoy doing PCA work and some of them are in it just for the money. Some of them come in and know what is expected because they have been here several times. They don't need to be reminded. I don't know if some have a lack of motivation that are terrible. Right now, it appears that they have more clients than caregivers. They're not able to fill the spots for clients.
Rita P_5
5
|
December 7, 2021
They made the experience positive by doing what I asked them to. I like SYNERGY because they've always sent me quality caregivers.
Anonymous_3835
1
|
December 2, 2021
I have many needs and I feel abandoned. The blame has been shifted to me. They could have done everything I listed above, including sending adequately trained people. They have sent me caregivers who are terrified of dogs and I own a dog. I've had caregivers want to come and sit and collect the pay. When I was finally assigned a good caregiver, she was reassigned to another position. If they would have a back up system for shifts covered that would be good. I would like to see them match the caregivers with the needs of the client. Some of the caregivers are juniors in high school. The caregivers need to be paid better, so I understand why they are having trouble staffing.
Provider Response
Jeanne S_4
5
|
December 2, 2021
I like the quality of the caregivers, and I would tell anyone that their caregivers are of good quality.
Anonymous_5361
5
|
November 12, 2021
They have helped and they have worked with them. At the beginning is was not that good but now it has improved a lot and the caregivers are all very good.
Mark B_28
5
|
October 6, 2021
They find people to come to help us. They always send people who know what they are doing and who can do the work we need. They are professional and kind. They take care of our schedule. They have a good flow of communication.
John D_33
4
|
August 19, 2021
They are here for emergencies and help me with things that I can't do myself. I am very satisfied with everything going on.
Jan R_2
5
|
August 16, 2021
They've made it positive by showing and having good caregivers. I like that they're thorough.
Provider Response
Florence O
5
|
August 3, 2021
The most helpful thing is that they make things easier for me. They do their job obediently. The caregiver that I have now is working out well; she has been with me for years.
Eileen A_6
4
|
July 7, 2021
They help her with housework, dishes, and laundry. It's not really their fault, but the schedule keeps changing. Thankfully, it has only happened twice so far where we didn't have coverage.
Annette B_5
5
|
July 7, 2021
It alleviates the stress for me. It provides my mom with a social life. They keep in touch with us.
Jennifer R_8
5
|
June 28, 2021
The younger lady who came took me out for a ride and looked at gardens and went down by the lake. I only saw 2 people but they were terrific.
Provider Response
Anonymous_4879
4
|
June 24, 2021
There's nothing they can do to make his life easier. He's doing pretty well considering that he's in his 90's. There really isn't much for them to improve on. The people we've had in our home have been very nice.
Provider Response
Helen J_1
5
|
June 16, 2021
They made a powerful difference in his life. They were good, they provided the services needed and they kept us informed.
Provider Response
Sandy S_8
5
|
June 9, 2021
The caregivers have been wonderfully responsible. They inform me of changes that happen. I demand transparency, honesty and integrity from them and that's what I get from them.
Provider Response
Rosie S
4
|
June 9, 2021
I don't know what they could do better. They kept her company. They seem to do a good job.
Provider Response
Corinne N
5
|
May 20, 2021
They cook for her and some of them are good about getting her up. They do her laundry and dishes. They are good about letting me know if someone couldn't come.
Provider Response
Gloria R_5
5
|
May 7, 2021
They help me to do the things I cannot do. The one time she was here she helped me. She is organized and did light housekeeping. The caregiver is efficient and motivated to get done as much as she can when she is here.
Bill S_29
4
|
April 24, 2021
They can anticipate the needs of the client more. I like the consistency of the people.
Provider Response
Sara U
5
|
April 20, 2021
They gave me a little time off. I was staying up all night with him before the services. The caregiver stayed with him all night. I liked the services because the aides that came were very different from each other but excellent. They worked hard. My husband liked them to.
Provider Response
Marilyn R_6
4
|
April 13, 2021
They need to provide my mother with more physical activity. They help more with keeping my mother's apartment clean than I expected from home care.
Provider Response
Gail G_7
4
|
March 19, 2021
I would like more flexibility with scheduling. I haven't had a problem with not having a consistent caregiver, but I know that has been a problem they are working on.
Provider Response
Michele V_2
1
|
March 2, 2021
They have been here for 2 months, and I am still doing what they should be doing. The younger people that they send into the home have no skills, and they still need training.
Provider Response
Bob O_1
5
|
February 18, 2021
They helped her with focusing on something other than her health. I liked that they were responsive to any issues we had.
Carol P_15
5
|
February 10, 2021
The services helped by being there to keep the house clean. They responded immediately to us.
Provider Response
Anonymous_1110
5
|
February 5, 2021
They have helped her with preparing meals and bathing. I would like them to get more qualified caregivers and more dependable.
Neal S
5
|
December 30, 2020
I am very comfortable leaving the caregiver alone with my wife. I like the person they send. She is very competent, nice. They are very accommodating.
Provider Response
Anonymous_3626
4
|
December 7, 2020
We got someone that my mother enjoyed having there. I would like to see how they run their office improved.
Provider Response
Hazel S_3
5
|
November 30, 2020
They listen to you, hear what you have to say, and act upon it. They really listen to what the needs of the client are.
Tracy B_4
4
|
November 6, 2020
He liked it a lot with getting the exercise. The social interaction was good for him. He would have liked to have it more often and for it to have lasted longer. I was never in there when he was having therapy. No one was. It was kind of short lived. They could have communicated with me a little more because I didn't know what he was working on or what he was doing.
Nancy J_8
4
|
October 26, 2020
The good ones went out of their way to make sure he was comfortable and talked with him respectfully. They had a nurturing and pleasant attitude. The others were lazy and shouldn't be int he field because they were not nurturing. I believe they didn't like their job. Some of their caregivers were excellent, some mediocre, and others shouldn't be in the field in my opinion.
Fern C_1
4
|
September 8, 2020
Most of the girls were very nice. They did everything I asked them to. They were very nice and kept up. Most of the time it was very nice, there were no problems.
Sarah E_3
3
|
September 8, 2020
The caregivers made her laugh and showed her loved. They did not send me a schedule each week. They didn't call me after my mother died or send me any condolences.
Jo J
5
|
August 17, 2020
They helped the most by taking the stress off of me and helping me get some sleep. The women that we had was very good at taking charge.
Provider Response
Diane B_12
5
|
July 8, 2020
The services allowed me to sleep. I wasn't sleeping very well because I was so worried about my mom. The man who owns the company was here the very next day after we called them. He spent a lot of time with us. I think that they pay their workers a percentage of the fee, and I really like that. I think the agency pays the caregivers more than other agencies. Because of that, the caregivers stay longer and are more experienced.
Provider Response
Pat P_2
4
|
June 23, 2020
They were here three days a week and they assured me and allowed me to now worry that she would be safe. I think they could be more consistent in the caregivers. We had so many different people in the last two years.
Pat O_4
4
|
June 4, 2020
It doesn't' have a huge impact, but they come mostly at night so I can sleep. I haven't had someone come exactly on time, they are usually ten minutes late.
Linda A_13
4
|
May 12, 2020
They provided my mother with a way to get out, to the store, and to the doctors. My mom is able to work with the caregiver that we liked.
Kris C_1
2
|
April 21, 2020
She did not like having someone in her home because she did not need it and maybe the people at her house were not a good match for her. I would say that meeting with the company was the most impressive part of the experience.
Provider Response
Heidi S_4
4
|
April 13, 2020
We like our caregiver, but it would be better if is she took initiative. The 48 hours heads up to tell them if we won't need a caregiver.
Michele T_2
5
|
April 7, 2020
It was an incredibly difficult time. I was sick at the time, my husband required a lot of care and they provided it. They did a great job. I had to hire an agency to care for my husband, it was the hardest thing I've had to do in my life, but the agency was very good.
Nancy P_11
5
|
February 18, 2020
They helped the most with food preparation and personal care. I liked that quality of the caregiver that we had.
Lynell G
5
|
February 14, 2020
They help by providing care that requires a little more physicality, such as getting him dressed and giving him a bed bath. I like SYNERGY because of past history.
Sue A_2
5
|
November 27, 2019
It was good. They do exactly what we want them to do. I like that it's easy to contact them.
Provider Response
Bev M
5
|
November 7, 2019
It made a big impact because my mom's greatest wish was to die at home. There is no way we could have had that happen were we would be comfortable without them being there. I like their professionalism. They were able to be really personal and caring.
Merle H
3
|
October 29, 2019
We weren't very satisfied with the people that they sent us. My loved one is 99 years old. We were looking for someone to come in a couple of times a week to sit and talk with her and give us some free time. We only got young girls that could not relate to her at all.
Celia and Pincus W
5
|
October 22, 2019
They have been a good help with getting through things that family can't handle. They are reliable, nice, and helpful.
Cari S
5
|
October 17, 2019
I have them 24/7, so I need them all the time. They provide a consistency of care.
Noel G_1
5
|
October 7, 2019
The caregiver matches up better with him than the company. They are very good at communicating what is available.
Anonymous_22
5
|
September 11, 2019
They help me get dressed and get food. It can be hard for them to find the right person for me.
Midge B
5
|
August 28, 2019
There were some extenuating circumstances, and things changed daily. We were paying for people to be there while she was in the hospital to have a second set of eyes. There were a couple times where there was a misunderstanding, and things were pretty stressful. They were very accommodating.
Carol S_20
3
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August 13, 2019
She needs the help, but she doesn't want the help. My mom prefers my dad to take care of her. I think the caregivers are great. They need to have a larger staff. We need help for my mom on weekends. We are having trouble finding a caregiver. It has been longer than we were hoping.
Anonymous_2256
5
|
August 6, 2019
It lets me sleep at night. I feel comfortable going to bed at night because they care for him while I sleep. They are very cooperative, and they do nice care. They provide the care we intend to have.
Mary G_18
5
|
July 26, 2019
It helped a lot. They took a load off of us. I liked that the people who came were very nice.
Ellen H_6
5
|
July 10, 2019
We can't leave my father alone. They provide companionship and are a pill reminder. They help him dress if it is necessary. I like the consistency of the caregiver. I haven't used them much, but that is what I have noticed.
Gary G_7
5
|
July 10, 2019
They have helped me with meals and toileting. Their staff has been very good.
Jack G_2
5
|
July 3, 2019
They assist her in some of her morning activities, like bathing and getting dressed. They are pretty responsive and have provided quality people to administer the services.
Mel B
5
|
June 20, 2019
I couldn't do it without them. They sent me excellent caregivers. I like the caregivers that I have. They come a lot.
Helen H_3
5
|
June 14, 2019
She gives me hope. That is the overall effect the services have on me. They consider their relationship with us because it is not just a business. I like that atmosphere.
DMpls
1
|
May 13, 2019
We were told no problem with care givers weekday mornings, most weeks we are on the schedule for one day. On rare occasions, 3-5 days are covered. The excuse:not enough employees. Aides leave early, would not do light work if it doesn't directly involve patient. Paperwork has been lost, cannot get insurance reimbursement without it. Months have passed. Not a good experience. Very unprofessional. Unreliable.
Provider Response
Terri N_1
5
|
May 8, 2019
I have only used them once, but I had surgery and they were able to get me back and forth comfortably. I didn't have to stress or worry about anything. I like the customer care availability. They are very flexible and the manager actually came to my work to organize everything with me. It was fantastic.
Mike_1
4
|
May 8, 2019
They have been here helping my wife, so I can get away. They could take charge more.
Ginny L
4
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May 3, 2019
It allowed me to have some time to myself and gave me a little relief. Some of the people were great and some of them were not especially well trained to meet his needs. The people that we had most often were fine.
Scott S_2
5
|
April 24, 2019
They take care of my Mom the whole time that they are there in the house. I would tell a friend that they are reliable. The caregivers try to match the needs of the people they are serving.
Nick W_1
5
|
April 16, 2019
I wish we could've had the caregiver longer every day. The caregiver was really good. I would recommend her to anyone.
Susan K_11
3
|
April 11, 2019
I am very disappointed with the parade of people we have had going through the house, and sometimes, the caregivers didn't show up or were late so we didn't get consistent care. To get a good recommendation, they need to do what they said they would do with providing the 5 consistent caregivers.
Mary P_3
5
|
April 11, 2019
The caregivers were caring. My mother-in-law was very difficult, and I think they were compassionate. They brightened her day, which helped me out because she was taken care of. The caregivers we had were very friendly and caring. It was easy to get a hold of the office, and they always called back, when I left a message.
Anonymous_1587
4
|
March 28, 2019
I have a disability, so they help with household chores I can't do on my own. They could provide a higher quality of care.
Sherry H_2
2
|
March 5, 2019
They could have provided consistent and trained caregivers from the beginning. They should tell the clients what to expect. They should tell them that it is going to take a few months to deliver a consistent care team instead of saying that they have one ready. They should make sure the caregivers are adequately trained.
Provider Response
Anonymous_1489
3
|
February 5, 2019
Once we got the caregivers trained, things weren't perfect, but it was nice to have an extra set of hands. It is a super stressful time when dealing with a parent like that, and we need someone that knows what they are doing.
Susan D_12
4
|
February 5, 2019
When she wasn't turning away the caregiver, the care was good, and they did what we asked for. It kept her independent for a little while longer. When it was working, I was very happy with it, but I felt that the agility with dealing with changes wasn't good. I wanted the caregiver to be a little more proactive by observing, reporting, and recommending changes about her and the care, and having better elderly skills with memory issues.
Kim O
5
|
January 18, 2019
They helped with meals, laundry, and exercise. The people they sent were awesome and they were reliable.
Marilyn C_3
5
|
January 15, 2019
The provider is very helpful, and kind and takes initiative. They are very accommodating and have good communication.
Anonymous_980
5
|
December 4, 2018
It has helped me. I had a lot of stress with caregiving for my loved one. They relieved that stress. I could be a normal human being while they took care of my loved one. It was pretty good. They were, for the most part, always on time. They were very conscientious about what they did. I was pleased with them all in all. They were much better than the service we had at the facility my loved one went to.
Lee E
4
|
November 30, 2018
I was injured so I couldn't clean my house. They kept my house tidy, and did a good job of it. The first caregiver stole from me, but the most recent one was great.
Naomi O
5
|
November 29, 2018
We have two primary caregivers and both of them have shown love, concern, and care for my mother. I feel like I can trust them. They're flexible, understanding, and they have compassionate caregivers.
Sandy G_1
5
|
October 5, 2018
They monitor medication and they do some light housework. They're a third set of hands. We have a caregiver from them and she's fine. They're friendly and easy to talk to.
Delores P_2
5
|
October 3, 2018
They do a great job cleaning, and that is the most helpful thing for me. The caregiver that I have now is very good. They are on time and they talk with mother to try and keep her engaged.
Betsy M
5
|
October 3, 2018
When he was using them, they were with him 24/7 so they made sure he was safe, they transported him, helped him with meals, and made sure he would take his medications. They are reliable, and their caregivers are well trained.
Diane W_1
5
|
September 27, 2018
It gives me peace of mind because they are competent people. The help that they send is very good, I confide in them.
Douglas G_1
5
|
September 20, 2018
Not all aides are the same, but a lot of these aides seem to care about what they are doing compared to other places. I think that they seem to be very easy to work with and they are very congenial.
Fern C
5
|
September 17, 2018
I have mobility problems, and the services help me do the chores I can't do on my own. My caregiver is very organized.
Diane W_11
5
|
September 11, 2018
They have supplied good help for him. They are reliable and competent.
Brendalee L
5
|
September 6, 2018
I am able to go to my studio while they are here. I would be a cranky person if I could not go. They send very good people. They have accommodated the caregivers to us.
Anne49
5
|
January 12, 2015
Home care for my wife -- Annie -- who's in later stages of Alzheimer's. Care in my absence. Food prep and delivery. Light housekeeping. Supervised toileting. As needed services.
Cindy9
5
|
November 16, 2012
Synergy HomeCare came through for me when I needed emergency 24-hour coverage for a client on a Friday evening. Mitch came out at 10:00 pm on Friday night to meet with the family. Brooke stayed with me on the phone Friday evening and Saturday morning through all the arranging and details. She continued to be available through the weekend and until care was no longer needed. The client and family were pleased with the caregivers Synergy sent out and Synergy even provided a transfer belt. Synergy was there when I needed them and with the care my client needed. I will definitely be calling them again when I need their help.
JG 1
5
|
September 6, 2012
My mom is 88 years old, she's wheelchair bound so she can't walk at all. Synergy Home Care offer a 1-hour service every other week, on Saturday and Sunday morning. They did an observation, which is part of the assessment as far as how I take care of my mom and that kind of thing. The diabetes doesn't really factor in because they aren't doing any medication. But she's incontinent, so basically, it's to get her up in the morning and get her in the bathroom and get her dressed for the day and everything. It's going really well, and the reason is because I think we have a good match for the caregiver that's coming and my mom feels comfortable with her. We did have someone initially, the first time we used the service, but it didn't worked out. So I called Synergy Home Care and said it isn't the right match and they sent someone else and it's worked out great. I'm very satisfied at this point. I'm not using the service a lot, but I like having the option if I needed to ask for them to maybe come more often or if I'm in a pinch, I think they would.
Edina36
5
|
April 17, 2012
My Synergy Home Care provider has given me my life back. As my father needed more and more assistance, I knew I needed help. I had no idea how wonderful it would be to work with Synergy! They have met every need as it has arisen, with quick response, excellent care, and really quality people. I would recommend them to anyone looking at in home care. These are great people! My father has never been happier or better cared for.
LaurenSclesky
5
|
November 10, 2011
The team at Synergy has been a blessing for our family. My grandmother lives in Minnesota and her family is all out of state. We were looking for someone to provide companion care. I found Synergy through the yellow pages and cannot believe how lucky I got to work with a top notch company. They take the time to understand the personal needs of each individual.I own a home care agency in Michigan and understand the demands of the industry and what it takes to deliver the best care. Synergy stands out among the rest by providing quality care and outstanding customer service. They have been providing companion care for my grandmother for over a year. We have had needs that were immediate and Synergy delivered those with strong communication and excellent help. I would highly recommend their service for your loved one.
What you can do with Caring
About SYNERGY HomeCare of Golden Valley in Golden Valley, Minnesota
Synergy HomeCare provides personal assistance and caring to people in their homes. We offer hourly, daily or live in service for people of all ages. A Proud Member of the AARP National Employment Team. Both AARP & Synergy value the experience that a mature caregiver can bring to someone's life! NO CONTRACTS, JUST CARE! We have employed state of the art time and attendance telephony technology to ensure that your loved one is never without care.
Synergy HomeCare, the most trusted name in non-medical home care, stands out from the rest because we provide home care services to all ages. We can work with anyone in any age range and with any home care need. We also fully understand the importance of both immediate and long distance home care.
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