BrightStar Care Peabody/ Danvers / North Shore - Danvers, MA Danvers, MA

Mary_4

They took good care of my husband. I liked the people that they sent.

Celine S

It has just been one person. The nurse is nice and I appreciate that it is one person. I really only have one nurse, so I like the continuity.

Kevin H_9

It has been positive and takes a lot of the pressure off of them. I like that the quality of care and the customer service is quick to assess our needs and work with us to make whatever request happen.

Kristen D_1

As I said before, the people show up, are very caring, and work well with my father. The caregivers are on time, show up, and are very reliable.

Lilian _1

They are very helpful with things I couldn't do without them, like getting dressed and showering. I would recommend them.

Lori _4

They are so nice to my mom and so helpful. I am not there all the time. The aides have really great.

Mike _4

The support could be more proactive, as we had to tell everyone exactly what they needed to do. They could improve on scheduling as we had specific requirements.

Anne N_2

The caregivers are trained well. I like their Aides.

Lynn L_7

It made my life easier. They were consistent and responsible.

Beth J_2

Johanna is very good. She's always cleaning and asking what could be done. I like that they're available for the times and days I need them.

Patricia A_20

I always have a pleasant experience. A good positive reaction. I like that they are very up front and polite and thorough and on time.

Amely S

They help me with my breakfast, shower me, and some of them love to clean. They have good people. They're all very nice.

Soisette R

Their people are better trained than other companies I've had. I like that they kept me informed if there are going to be changes.

Hank B

It gives me time to work and get away. It gives me a break. They are pretty good but there could be more communication I guess.

Anonymous_6274

It helps me a great deal having them there. I like their comprehensive company.

Mary J_52

The nurses are wonderful and that makes it a positive experience. They are consistent and the nurses are wonderful.

Marian D_5

Their level of care, they were very professional. They had nice people, and everything was done nicely.

Abie

They provide the care I need. The care is good.

Julie _7

They always let me know what is going on and what they need me to help with. I like the people that I met. They are very patient and caring.

Ann C_16

The girls were very nice towards me. They should have put me on the schedule.

Pat H_16

They helped me with making the bed and picking up. I liked that when I needed someone here with me it was helpful.

Nancy N_10

The caregivers helped with toileting and mobility. They helped to get him breakfast in the morning, and they helped with showering. I liked that they had very communication with the staff and the care providers. I liked the quality of the care providers.

Gayle L_1

I'm up all night concerned if they're staying awake because I don't have faith in them because they are new with them so I need people that I know can take care of him. For me to recommend them more they need to stop sending different people at night because my husband is not familiar with them and they aren't familiar with him.

Cecily P

I really cannot do it, I have to use my walker all of the time for my balance so they helped me with simple things like heating up food. I like that they were very willing, anxious to help and find something else to do.

Margaret M_31

I am unable to clean the house without them. I like that they are punctual and thorough.

Anonymous_5856

They immediately come in and do what is necessary. I would like to know when people are coming.

Rosemary M_10

They are great and they make it very easy for us. The caregiver, Natasha, is awesome with my parents. She helps the most with showering. I like that they're responsive.

Meredith S

They are very good when my father is not that excited about it. They have good communication and follow up.

Judith H_6

He would have been in a nursing home. They provided companionship. I have already recommended BrightStar to other people. They are being mentioned in the obituary that he was able to stay home because of them.

Catherine C_2

They send people who know what they're doing. It's the best home care agency that I have worked with so far.

Richard C_28

They have helped us to know that someone is there. I like that they are reliable.

Corinne D_3

For me, it is a relief to know that they are involved. They are easy to work with. They are accommodating.

Justin F

There is some medical care that they do and we feel pretty comfortable with them. They don't need supervision. They know what they are doing. Everyone who has come in has been very helpful. The nurses and administration are pretty satisfactory.

Louise _2

Just being here was a big help to me, but one of the caregivers helped me when I had to set up a lot of medicines for the week and it was super helpful. I like the quality of the people that were sent. The people were very well trained and excellent. Everything was perfect. If I needed help again I would call on BrightStar Care before other agencies.

Maureen K_3

They helped by being flexible with the schedule. They offered flexibility in scheduling and the caregivers were very good.

Meghan F

The caregivers need to have better judgement calls. My caregiver left at three and at 3:20 I have to call 911 because my mom was unresponsive. The caregivers need to communicate with us what is going on.

Patty S_8

They have really helped her by interacting with her and getting her what she needs I like that they are very friendly and accommodating.

Anonymous_4660

Finding a really good aide who is well trained is the most important thing we needed. They need to communicate better from the office to the client. They need to be clearer.

Michelle _5

They did home care, bathing, and laundry. There was some inconsistency with the aides.

Rosemary M_2

It has helped my parents a lot and lifted a lot of burdens off the family members. I like that they are responsive and they work really hard at giving you someone to help you out at the house.

Donna D_4

The caregivers are very helpful and respectful. The caregivers they send are very nice and work hard.

Amy _3

I need them to go into the facility to give my mother her shots. They communicate well. We had to call to cancel last minute and they were very understanding and patient about my mother.

Diane A_5

They make it easier by having nurse check ins, helping out when there are issues, and communicating with us. I like the people and I like the office staff.

James _7

They send good quality caregivers. I would like more information about the company like about their clients and what they're supposed to do. They didn't give us a lot of information.

Beth _2

They're caring for my 93 year old mother that has dementia. They care about her like their own mother, and they are conscious of all her needs. It truly takes a lot off of my plate. They have great followup, great nursing oversight, and great care. The woman I have is terrific.

Anonymous_3625

They have always been able to schedule an appointment at a time that is convenient for me. It is very convenient for me to get my medication at home.

Joan _2

It relieved the stress on the family. I'm not sure what they could improve. I thought the people that they sent were nice and helpful.

Janine B_1

They are able to help her to be safe in the home. They are very responsive to me as the organizer of the whole thing.

Janet P_8

They could make his life easier by communicating through log books so I know what is going on. They could communicate better.

James I

They are very attentive, keep in contact, and the people show up on time. They are very polite, patient, and follow up with you.

Crasella K

They take me down to dinner. I am very pleased with the agency.

Susan F_17

They need to be more consistent in their shifts and not call off last minute. They have issues with staffing and caregivers showing up for their shifts.

Diarmiad D

They came on time, it was extremely expensive though. I think they could get the nurses to be a little more professional.

Marilyn C_5

I look forward to her coming, and she does what I ask. I am likely to recommend them because I get one person who is wonderful.

Robin L_1

Every time that I call, they're right on top of things. The nurses are great. They've always been caring, and they get in the IV to us in the right amount of time.

Anonymous_2042

They were essential at the time because I needed respite. We got whatever we asked for. I like that they were there for us when we needed help right away. They were there immediately.

Ann C_8

They left a folder of information to whoever signed on for an eight hour shift. I would like to see more detail about my dad in it. We needed someone in a short time frame, and they were here an hour later. They came quickly.

Jill A_1

My mom got sick suddenly, and I needed the service desperately. We needed them there 24/7 to care for my mom. It meant a great deal to my siblings and me, who had been trying to take care of everything before we hired BrightStar Care. When I was looking for someone, they responded very quickly. It was the owner who called back, and he proactively answered my questions.

Anonymous_1710

The problem was more about staffing and the availability of staff on short notice. I know that there isn't much they can do about that, but it was disappointing.

Roy W_3

They could have engaged her more in activities. My mother would call me and ask me about making lunch and they would play on their phone. We had an issue with the person we got at first. It seemed like she would be a perfect fit, but she would leave early and she wouldn't engage with my mother. They brought another person and we hear she had an emergency and someone else showed up. We now think we have the person we want.

Carole _2

I don't have much anxiety about leaving her alone. The caregivers could be more on time. I would like the communication to be improved.

Anonymous_1118

They check my sugar. The caregivers are very warm and friendly. I look forward to having them come over.

Anonymous_917

They might want to be more detailed. The management handled the issue with the nurse that I had.

David Martinez 0223

A Google User A Google User just now I give it 1 star just because I have to select 1 but thumbs down is my rating. This place sucks with 24 hr care, hasn't been 2 years I've had their service and had 200+ people come to my house. I've had nurses who need help with taking care of issues like PTSD come take care of me and it's like i have to take care of them, a lot of unprofessional people like nurses who don't even know what a pressure cuff is etc. The night shift people come in shower caps, fuzzy slippers and clothing ready to sleep and is what they do. I'm a paraplegic and need to be repositioned every 2 hrs while in bed and if I dont scream their name to wake them up they'll sleep through the whole shift. The owner Chris all he worries about is a paycheck and sends anyone to the patients house just to cover his ass and say his employee was here, I've had my narcotics stolen(a out 60 dilated pills and 20+valium), their first nurse overdosed me on valium to where I had 4 breathes per minute when emts arrived. It's only a few good employees they have and it suck they gave to work for this poor service giving company. Overall from 1-10 I'll give it a 0.5 just to be nice. Att. DAVID MARTINEZ

Linda S

They needed to be consistent in the way they documented things and how often they did it every day. They did what they said they would do, except they stopped documenting things as the nights went on.

Marie T

The biggest problem we have is that we do not see the same person on a regular basis. New people are extremely difficult for both ends. I would like consistent help from them.

Janet B

Without them, she wouldn't have her daily feeding and she wouldn't be surviving. They are professional and they worked with us on a difficult discharge from the hospital. They are the best agency I have worked with yet.

Linda

They needed to be trained more and be more outgoing. I did not feel that the caregivers they sent were that well trained with Alzheimer's.

Christopher C

I am so happy to see them on Friday because that means I get to leave the house. They are constantly cleaning things around the house for us when they are here, like the bathroom, kitchen, and laundry.

Maura

They were professional and courteous. They had the adequate staffing to meet the needs of my family. It was just what we had asked for. We were with another agency that we were not happy with so we switched to BrightStar Care and they met all our needs.

Joanne K

BrightStar Care is a great organization and they are very responsive. BrightStar Care has made life easier because I needed my father to transition and readjust.

Phil R

BrightStar Care is attentive, conscientious, and professional. BrightStar Care's caregivers are there for my family member and are patient with him.