Arosa Boston

Anonymous_7673

It helped my mother-in-law retain independence to be in her home. They had good caregivers.

Provider Response

Patricia D_39

They have been available to us and responsive. I like the staff at Arosa.

Margaret Z_1

The information that they provide has helped me. I liked the people communicating with me and the management. They are understanding and they are flexible. They are willing to change things and to accommodate their customers.

Lemonia F

It is very helpful to me. The service they provide is good.

Provider Response

Sharon D_24

They take care of my wife. I had trouble no-shows and with a caregiver leaving without completing her duties.

Provider Response

Anonymous_1709048672

They help her with getting dressed and bathing. I like that they are always available.

Provider Response

Anonymous_5483

They have been present, and my father needs someone there all the time. They are reliable, responsible, and communicate well.

Peter S_12

They provide safety and comfort, and my mom had to have overnight shifts because of a fall that she had. She had three different caregivers and all of them were excellent and my mom felt very safe and comfortable with them. I like them because they are very personable and very organized. They are quick to accommodate our needs and provide the care that my mother needs.

Provider Response

Kristin B_1

They have been kind and attentive. They have done a great job so far.

Provider Response

Aldo M

I like that they stand by when I take a shower because my balance is off. They help me with dressing. I like that they have given me wonderful service.

Patrick L_2

We worked with 3 different people for a couple of days each. We had an issue because we didn't need help all the time, and it was hard to find people who could work the hours we needed.

Provider Response

Nancy G_20

The provider has helped the most since I have a problem with mobility, so they help with getting me where I need to be. One thing I like about the agency is they are always on time and very helpful.

Bob R_6

The workers were excellent. I liked that they were timely and accessible.

Provider Response

Dorothy U_2

We are satisfied with the care. We had one issue. We had a no-show with a caregiver and it was very early on. That person got replaced and Arosa was quite responsible.

Lei S

They get me to the appointments I need to go too. We have not had much experience with them, but the service from the caregiver is really good.

Cobb, P_1

It has been a positive experience by finding good people who are a good match and supporting those people. I would recommend them because they have been very helpful for us in finding people to take care of our father.

Andrew (_1

They assist in cleaning, companionship, and care. They have good, quality people.

Provider Response

Lisa Q_2

It is really meeting the patient where they are, they are not trying to come in and schedule everything, they do what is best for the person on the given day. I like their responsiveness and I feel very comfortable that they understand the needs of my aunts, they are thoughtful about what the care should be.

Provider Response

Anonymous_7059

My caregiver is a 10. I would like people that don't have strong accents, because I'm hard of hearing.

Provider Response

Elvira R

They sent people that were professional. They were responsive and found someone to fill difficult hours.

Provider Response

Irit R

They've helped by finding the caregiver and adjusting her to come 5 days to our home. They were empathic to my feelings

DeGregorio, R

They had great people available for the times that I needed assistance. They provided timely and wonderful care to my mother when I needed it.

Susan S_49

Arosa has helped her the most in her daily life since the caregiver takes care of the household chores as well as takeing her outside since she is home bound. One thing I would tell a friend about this agency is that the match with the caregiver is perfect, since she's kind and compassionate.

Michelle_2

She gives my father and I a break when she is with my mother. I like the caregiver they sent to us; she is just incredible.

Ajay P

We needed someone to stay with her and work with her, and they've done that. We would like more hours and a few more daily activities covered. The staff they send have been pleasant.

Luanne C_2

They are flexible. I like their kindness.

Anonymous_6657

They are responsive, and it seems like they are getting things done for me.

Schrebler A

I feel that it has been great for us. The quality of the substitutes could be better but our normal caregivers are wonderful. I would like to decrease their prices. I feel that they are too expensive.

Larry G_6

They made sure someone was always there. I like that they could staff up quickly.

Maureen R_2

My dad really needed help with showering. I liked that they were extremely flexible, and responsive.

Anonymous_6263

They were a great help in the very beginning because there was not much I could do for myself. One of my caregivers could have had a greater impact if she could have been a little bit more attentive. The caregivers that I had were okay, but they didn't do too much for me.

Bernard L

They have helped the most by being accommodating. One thing I would tell a friend is they are hands-on and very good.

Anonymous_6073

They interact with her. They help her cook sometimes. I like that Jolene has been helpful when we needed to make changes.

Terenzio, J

They are the only agency that I don't have problems with. The employees are really caring. I like this agency because the caregiver she listens and truly cares about her clients.

Grazia Kate W

I would recommend them because they're great at listening.

Karen K_34

They are responsive. They have good qualifications and workers.

Anonymous_5812

The client hasn't been the easiest person to work with but the caregivers have done a great job. The caregivers from Arosa have seemed to be very qualified.

George B_24

The caregivers are doing the best they can. They help her with cooking and provide a social element for her. The caregivers are very attentive and they have a lot of insights for my sister-in-laws needs.

Karen B_43

They have sent us very professional, good aids. I like that they are very reliable and they have good home health aid.

Kathleen M_30

It is absolutely necessary for us. The woman comes late every morning.

Paul F_12

One thing that they have done is taking care of my mom who has Alzheimer's even though I live far away. I like how they are local and that we live right near them as well as being dependable.

Nancy G_17

The caregivers made sure he had regular food. They kept him comfortable and looked after him. I like that we could always reach someone on the phone.

Maria C_15

She takes care of my mom by driving her to appointments. I liked that they came to my home and talked to us.

AnnMarie M

They have provided good case management. I really like the performance of the staff.

Sandra P_5

When they have needed to make a change in personnel they have managed to do that quite smoothly. People who are new there responsibly are not always clear or communicated well. I like one person in particular who is honest and thoughtful. There has been another person who has been aggressive soliciting business.

Anonymous_5006

They could have been able to take my mom to her appointments. The caregiver was very nice but she didn't have a car to help transport my mom to doctor's appointments.

Anonymous_4893

They could have more interaction and communication with her, to learn more about her. This could help her emotional well-being. According to my aunt, the meals that they cook could be improved.

Martha B_15

They've made my life easier by being the eyes and ears on my mom's medical care, since I'm so far away. I would tell a friend that they have great services.

Anonymous_4939

They work with our challenging families. It feels more like cooperation.

Belmont lifelong resident

We have been so enthusiastic about the care, attention to detail and the excellent matching of visiting companion care provided by Beacon In-Home Services ... they were a five star plus organization. They assisted us in the early days of the Covid with the infection contracted and prevalent in the house it was extremely difficult but with grace & caring they were invaluable When BIHC was bought by Arosa, all that changed drastically! The case manager, an RN, assigned was completely insensitive to our needs. She was brusk and deferred her obvious responsibilities to others Or ignored repeated concerns & was frankly unpleasant. She racked up aid-hours for the Company and left important / crucial care details unattended. When I met with Supervisor to express concerns, no response of concern was expressed we left Arosa Inc care after a month of troubles. (Their Aids btw were lovely but not trained for their jobs) I write this so that perhaps others juggling these difficult circumstances may be spared unfortunate choices ...

Irene B_6

They have really helped her by giving her personalized attention and support. They are good at helping her to do the things that she can do. They are good at helping me know how to take care of her better. I like that they have quality staff and they are very responsive to us.

Zoya S

There could have been more consistency and less turnover. Even though it didn't work for my mom, there were a lot of things we liked about it and we would tell others to give it a try.

Anonymous_4131

I would be worried and would have to call a lot more to check in without them. They work with you, they listen, they really try to line the patient up with the right caregiver.

Cobb, P

The caregiver that comes to care for my parents does a wonderful job. The main thing we like is that they found us a great caregiver.

Alice B_5

I think my mother was not really interested in the help. She wasn't terribly cooperative. They could guide the family on what they might be able to use the caregivers for more. They could let us know what to expect.

Anonymous_4725

They provide me with very good care. They're too expensive. People can't afford them these days because their clients are retirees on pensions. There's nothing else they can do.

Barbara B_34

They make my life easier because they are able to do a variety of helpful things. They are very nice company. I would recommend them because I have had excellent help from the caregivers.

Ramsay S

A lot of the aides think they should be in charge. It creates friction. The main problem is that my mom likes to be in charge.

Anonymous_4523

It is very effective. I can call someone if there's something wrong, and they will try to resolve it.

Charles B_17

They are always on time and helpful. They are very reliable.

Bob O_2

They have a good relationship with caring providers. I like that they are reliable and they have great follow thorough.

Jane C_10

She is able to get out of the house. They take her on errands. They go to the store for her. If her assistant is going to be gone, they will replace her.

Joseph C_11

They send a home health care aide that is very professional and is well tuned to my needs. I like their professionalism. They have prompt follow-ups.

Roseanne M_1

The lady shows up every week. She is very aware of what Fran needs. I like the people that they hire.

Florence H_2

We have 5 aides coming for the week, and any change at all requires more work for me to orient them. They haven't coordinated, and it's not working as they said it would in the beginning. It's partly the pandemic causing problems. Now it's very difficult, aides come and go and it's changed. I have a new aide now I didn't know I was getting until yesterday.

Marion C_4

It allows me to get out because I can't drive anymore. I like the lady I have. She's very good and kind.

Karen M_27

They know the routine and do fun things with my mom. I've already recommended them because of their good customer service, loving care, and communication.

Marie G_4

I couldn't live without my caregiver. She does all the leg work for me. I like that I have one particular person coming. She's kind of like a companion.

Anonymous_4031

They are critically important, I need them. The care they have offered has been perfect for my needs. They have been outstanding. I am very pleased with it.

Barbara B_28

The most helpful part of the services is the quality of the caregiver. I like that the agency is down to earth and personal.

Doris R_4

It has just been great. I have already recommended it. They seem to have understood my situation from the beginning. There is a lot to like.

Ernest P_3

They both communicated very well and were very kind. Ernest enjoyed talking to him. They were very responsible. I liked the woman who owned it. She was very good at selecting people that were compatible.

Margot W

They are so far just what I have needed. I have had great people from them.