Home Helpers Home Care of Northwest Baltimore Baltimore, MD

Alfred G_2

They assist my father. I like the politeness of the staff completing duties.

Henry B_6

Our experience has been positive because of their rapid response and the communication with the agency. It's superb. They provide a link so we can see who the providers are, and we can keep track of them. I like this agency because of their rapid response.

Rita & John C

It helps me perform the tasks that are difficult for me. They could communicate with me better. Sometimes I don't know what is going on.

Anonymous_1710144957

They were only here for 2 weeks, they were on time and very helpful. I like how they were prompt and showed up on time.

Barbara B_68

My family is pleased with the service. The constant contact has been the most helpful. In the beginning, there was an issue with the aide but since then things have been better.

Arvie P

They help me communicate. I like that they keep me informed on what is going on.

Ann C_22

They have asked me what I need, and they checked on the people that are working for me to see if they are delivering what I need. I like the fact that they are there to help me to do what I want to do around the apartment, maybe change furniture around, and reaching something high.

Malcolm & Claire D

The agency has made my experience positive by being cheerful and helpful. I would recommend them because I think they are very prompt, helpful, and cheerful.

William W_31

It made us feel better that there was someone with him. He was not happy having anyone with him. There was one occasion where they did not show up.

MARY R_1

They've helped us the most with their consistent communication. I like that they're consistent.

Dr. Bob S

They have been here when they said they would be. They send great people. I like them. They have done well.

Joan M_37

The depends on the caregiver. Some are good, others could be better. The caregivers come and do what I ask them to do.

Francis W_3

I think they need to give me some sort of guideline for what my caregiver is supposed to be doing when they are there helping me. They need to not change up my caregivers so much.

Anonymous_7347

We have had more than 5 caregivers in the 4 months. The agency need to understand the program and what they need to provide. They also need better staffing. I want them to improve on consistency of the caregivers.

Provider Response

Alvin S_2

She bathes him, if he needs something from the store she'll go with me to get it. She offers to do much more than what's expected of her. It's better now, but at first, we were getting different caregivers one after the other.

Corey B

She was competent and timely. I liked the home aide.

Anonymous_7111

They were supposed to get medications for the evening and get her into bed. The caregiver could not do that. They need to know how to redirect a person who has a cognitive disability. When the caregiver was there, I had to be there to assist the caregiver and was unable to leave the client with her.

Provider Response

Robin J_5

I don't have to worry about so many chores. I have had some trouble with finding caregivers.

Helene B_1

They are there for her and give her a shower. They make good food for her. I like that they're on time and competent.

Paula L_6

I couldn't do without it. I like that they are very responsive, answer the phone when I call, and tell me what is going on.

Anonymous_6899

They help her with pretty much everything since she is bedridden. I like that the people that I've had the occasion to meet have been very nice.

Anne W_5

They called to make sure everything was fine, and the helpers were very helpful. I like that every helper came on time and was very courteous and helpful.

Hattie S

They are very positive. I love talking to them. They are all wonderful folks. They know what they are supposed to do.

Joseph S_21

They were knowledgeable and caring. They were fast and sent a very nice person.

Miriam I

They are compassionate, patient and make a big difference in my mother's life. I like the caregivers.

Phyllis M_11

They were thorough. They were professional and friendly.

Janice W_11

They come in here and always say hi to me and ask me what I need done for the day. They are always here to help, and they are awesome. I like that they are very helpful and are very respectful.

Ernest M_3

They could have made our life easier by being here when they were supposed to. I like that Home Helpers were dependable and did their job when they came. We were both satisfied.

Curtis W

They have shown an interest in what they are here for. They could have more responsibility.

Nylah L

It helped me tremendously. I like that they were flexible with my schedule.

Anthony S_16

They make things easy for me and free me up. They are polite and professional and they care about the patients.

Frederick W

They make life easier by helping me with bathing. They have good home care helpers.

Edward Z_1

They were there but I didn't really need them like I thought I would. My condition has improved better than I expected, so I don't really need them. I would tell a friend that they were willing and capable to assist me as needed.

Delores B_4

I don't have to do anything because they do it for me. I would recommend them because of their personalities and ability to do the job.

Provider Response

Leroy S

They need to be here. They don't have the help they need.

Provider Response

Gregory O_1

They've made my experience positive by saving me lots of time. I like Home Helpers because they're always on time and are very thorough with their services.

Issac B

Home Helpers has made my experience positive by giving me time to do what I need to do and by helping me around the house. I like Home Helpers because they're available to do other things besides just babysitting the client.

Patricia P_27

They're just helpful for me. There is nothing that could be better. They were concerned for what I needed.

Kendra C_2

My wife enjoys the company and gets taken care of and lets me got to work Kenyata is with my wife constantly and she gives excellent attention to her. She helps with social activities and home activities.

Joseph D_9

They have given us good caregivers to come to our homes. I have no complaints, they work well with me.

Anonymous_5789

I don't have to take him outside the home for everything. I like the care and the information that they provide concerning the care.

John L_34

It keeps me from falling over. They are dependable and they are very helpful.

Agnes L_1

The services improve my life because I have company during those hours. I would recommend them. They are a good company and do what ever I ask them to do.

Anonymous_5772

They helped clean up the house and the bed and make the meals. They help with my hygiene. I like the people that come and see me.

Albert B_6

I am a very independent person and I try to do things myself. In doing so, I essentially do things that they do differently. Those things don't make for a very smooth situation. There are very few of those and essentially we have made it work out so we can live with each other in those very few items. The caregivers make me work and learn what I have to do. They don't let me just sit around and let them do it. They make me do it in order for me to make progress. There were some personal needs that I needed that I felt not to have given me by the people who were here. I like that they're very friendly, very thorough, and they make me do what I have to do.

Teresa K

The owner has called and reached out to the paramedics before just to get them to me faster and more efficiently to our home when needed. They are really hands on and call to check on me on a regular.

Larry R_11

It had a positive impact on dad. The aides were caring.

Eddister C

They do lots of tasks that I cant do. They are flexible. if I have an appointment they are helpful and switch.

Anonymous_5172

They help me out a lot while I'm not there. I like that they keep in contact and keep us up to date.

Sylvester M

It has helped to make sure that everything is in order. They make sure that I'm dressed and cleaned. I like that they are friendly.

Cynthia

We have hired Home Helpers Home Care for my mother and it seems to be working out so far. Besides companionship, they are helping her with showering, laundry, and cooking. They're cooking her whatever meal at the time of day that they are there. The weather's not been good here in Baltimore, but they have taken her out for a walk with her walker outside, so she gets out of her apartment. I know she did some ironing for her. I guess that would be considered laundry though. They have changed her bed when it's been soiled when they get there. They have helped her get dressed after showering. She has trouble with putting her socks and shoes on. We chose them because they have an office close to where my mom lives, so they were close for us if we needed contact. They provide the personal care, but they also can go into medical care if needed. That was something we looked at in case things got worse and she needed other kinds of help, like they would be able to do medications and things like that if that ever happens. Another reason we chose them is that the director or the president actually has a really good medical background. She does background checks and certifies all her employees with the CPR and whatever other medical assistant credentials they need. They do it yearly. They don't just do it at the beginning of hiring, so we like that. The caregiver is friendly, but she's not overbearing, and she seems quite adapted with everything she does. The way she speaks with my mother, my mother's difficult to get along with, and I know she tested her the first couple of days and now they've actually become friends. She looks forward to her coming. She wasn't one to trust anybody coming into our house and this young woman has gained her trust. She is rather young. I thought she would be older. She's just really good with her. She has a good outlook and demeanor and never short with her. She's very patient. Scheduling is fine. They accommodated us exactly how we wanted. The first week, we had a problem with doctors' appointments and they rearranged their normal schedule to accommodate our appointments. The payment is fine. They bill weekly and I do it online. I don't have to write a check or do anything like that. It's more than I expected, but I don't have anything to compare to say that it's excellent.

James D_37

They help with cleaning. They follow up with us.

Deborah W_9

They help me with my ADLs. I like that they are very helpful.

Wilbert M

They helped me with the care I needed. They are on time when they tell you. They take pride and care in the work they do.

Hank S

It made a huge difference, I would have not been able to function without them. I like the people that came on site were very efficient, kind, and passionate.

Provider Response

r west

Can't say enough good things about this company. They treat their clients with respect and real care. I've never seen anyone on their phones or not giving the client their attention. It's the little touches that really put them over the top for us. This client is difficult to bathe and they handle it like champs. They even got her to eat today when the rest of us could not. They're #1 in my book!

Provider Response