Home Instead - Bowling Green, KY
1861 Westen St, Bowling Green, KY 42104
(800) 558-0653
Verified Partner
4.1
(16 reviews)
Photos of Home Instead - Bowling Green, KY
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Reviews of Home Instead - Bowling Green, KY in Bowling Green, Kentucky
4.1
(16 reviews)
leonetta
1
|
October 23, 2022
Poor communication with schedule changes, no one to return calls. Excuses when you finally speak with someone. Did not listen when told what we needed. Too much money for what we received. The concept is good-customer service isn't.
Josephine
5
|
April 5, 2022
I've got a caretaker from Home Instead - Bowling Green, KY that comes in Monday through Friday and helps care for my mother-in-law. Madison is very attentive and she deals mostly with the non-medical aspect of care and has done a lot to get my mother-in-law to feel comfortable. She strictly does everything that is helpful for her and sits with her when I'm not available and they get along really well, so that's important, too. There's an issue because she doesn't have transportation. She calls for an Uber and sometimes it's not available. They let me know if she's running late for any reason. They provide bathing, some assistance dressing if needed, especially getting her socks on, helping keep her room clean, and she does laundry. She also will clean up behind her like she'll clean up the bathroom area and she'll help set up her meal. There were issues at first, but we worked them out like a miscommunication as far as what I needed and when. We worked out a good schedule. If there were any changes, I always got a hold of them and let them know ahead of time, so that they can try to accommodate.
xfrmgrl
5
|
December 23, 2020
They take very good care of our mother. She feels comfortable with the ladies that come to assist her 3 days a week.
Client123405
5
|
April 1, 2020
Great company. Very friendly staff. Loving Caregivers and Staff. Absolutely grateful for the services
janNpepper
5
|
March 16, 2020
Home Instead is such a blessing. My caregiver is more like a daughter. That means the world to me to know she cares and is here to help me. The office staff is friendly and professional.
sdcmk
5
|
February 29, 2020
Home Instead Senior Care is such an important part of my everyday life. My CAREGivers are such a blessing. The administrative team is so helpful. And willing to step in and help however it is needed. They have allowed me to live in my own home much longer than I could have on my own! For that I am truly thankful!
Sue S.
5
|
February 13, 2020
Home Instead Senior Care has been a blessing. I have 3 wonderful caregivers that I can count on for all my needs.
Renae C.
5
|
February 7, 2020
Home Instead has been a life saver for me. Both my husband and father require assistance and Home Instead Senior Care offers me peace of mind.
Howard R
2
|
October 13, 2019
ceanning services are good. very poor customer service and scheling. over charge and never return calls. well cancel service soon as can get someone to talk to.
Anna Henderson
5
|
February 25, 2019
I would recommend Home Instead Senior Care because I enjoy the Caregivers when the come to help my daughter and me. They would do anything in the world I ask. I'm particularly thankful for their help taking my daughter to the doctor so I don't have to take her alone and when they help with our laundry. They typically arrive and leave as scheduled and I know that I can depend on them to be here when they're expected. Overall, I'm satisfied with this agency and look forward to their services for years to come.
Linda Pardue
5
|
March 30, 2018
My mom's CAREGiver, Wanda J., has been absolutely wonderful. She's dependable, caring, and punctual. We're so thankful to Home Instead for bringing her into our lives.
Betty Chambliss
5
|
March 30, 2018
The admin team is kind, courteous, and helpful! I love Kristine! Barbara is more like family rather than my caregiver. I don't know how I'd get along without her! When Barbara is away her replacements always seem to please me.
judy1948
5
|
September 21, 2017
I would have wanted to know this care was available to me sooner I wouldn't have to have worried how I was going to stay living in my home longer
Kywall
4
|
April 23, 2017
Although I have not been satisfied with all the caregivers sent to our home, I have found the care coordinators, schedulers and administrative staff at Home Instead willing to assist us in finding individuals that meet our approval and the needs of my wife. As a result of their work on our behalf, we have a primary caregiver who we judge to be truly excellent. In addition, we are blessed to have the services of a secondary caregiver who demonstrates an excellent attitude and willingness to learn.
Dawn38
4
|
December 30, 2015
This company provides respite for my mother. They are quick to respond and have someone there when needed. The cost seems high-$22.00 per hour, That cost goes to time and a half over holidays. The ladies they send vary in experience and ability and personality.
G.E.R.
1
|
September 10, 2015
Because Home Instead caretakers are paid so little, I make certain my house is spotless and food is prepared, waiting in the refrigerator for my 94-yr. old father. I tell each caretaker they are here for the sole purpose of making sure he eats and to call 911 in case of emergency. That is all I require, and until last week this arrangement has worked well. However, last week my husband required an invasive cancer treatment and there was no way to tell how long the procedure would take. I called to schedule an 8 hr. plus shift, telling the scheduler I needed someone who was able to stay an indefinite time beyond 8 hrs. I repeated that twice, and twice I was told that would not be a problem. I said I would call the caretaker as soon as I had a definitive return time. When I called home with a time, no caretaker was with my father--he had been LEFT ALONE, behind an unlocked door. I was an hour from home; it took many frantic calls to the Home Instead office to make them understand they had to get someone to the house immediately. They finally responded, but he was alone for at least an hour, unable to use the cordless phone if he needed help and completely confused. No one with sense leaves small children or the physically and mentally unstable elderly alone! If the scheduler didn’t tell the caretaker she had to stay, the caretaker—when no one arrived to relieve her--should have called the numbers on the list I left to have someone come take over for her. Obviously, Home Instead personnel (from office staff to caretakers) are not well trained, competent or responsible. Home “Alone” (Bowling Green, KY) is guilty of negligence and has committed a serious breach of trust. I can no longer recommend them to anyone.
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Services and Amenities of Home Instead - Bowling Green, KY in Bowling Green, Kentucky
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Bowling Green, KY in Bowling Green, Kentucky
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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