Home Instead - Merrillville, IN

Bert K.

Anyone with an ageing parent knows how tough it is to provide needed care but also respect the dignity and decision making of that parent. As children of those parents we certainly don't have all the answers and need help. Home Instead in Merrillville, Indiana has been there with us, helping us make decisions, providing care when we can't be there and just being someone that is reliable, dependable and someone we can always count on. Jennifer and Sandi in the Merrillville office have hired loving, caring and responsible care givers that genuinely love our Mom and do their very best to keep her safe and mentally stimulated while making sure all her daily needs are met. With whatever time is available, they will pick up and clean up, keeping her home safe. I don't want to mislead anyone. It hasn't been smooth sailing. There have been and will continue to be challenges, but surrounding my Mom with people that care about her and want the best for her, help us work through those tough times. Jennifer and Sandi are just a phone call away. Always available, always willing to do whatever it takes to help my Mom and our family get through those tough times. Currently, we have caregivers come in twice a day. They get her up in the morning and prepare her for bed at night. They cook for her, make sure she takes her meds, run errands with her, and as mentioned, they tidy up the home, keeping her safe. Three of the four of her children live over an hour away. Home Instead allows may Mom to stay in her home, which is what she wants. Sandi and Jennifer along with my Mom's caregivers communicate with us and alert us of possible difficulties when they arise. Home Instead gives my Mom what she desperately want's ... To stay in her home. We can't thank Home Instead enough for all they have done and continue to do for us.

Suzy B

Home Instead has been so kind, understanding, and helpful when it came to finding care for my mom who has mild Alzheimer's. They put thoughtful consideration into finding the right fit for not only my mom, but for the caregiver too. Our caregiver facilitates my mom's daily routine and also keeps her company (they listen and dance to '50s music, our caregiver kindly gives my mom hand massages, which I thought that was a sweet idea on the caregiver's part, etc.), and the caregiver and I have a good rapport where she'll leave me notes & vice versa, so in addition to the daily report she leaves me, she and I also get to trade conversations or questions about my mom to help us both be in the best place to help my mom. I'm so grateful for Home Instead and our caregiver, Lillie, because I know it takes a caring and compassionate individual to provide such thoughtful care and she has even come to stay with my mom on the her non-scheduled days, so that I may get out for some me time. I couldn't do what I do, if they didn't do what they do, so I'm so grateful.

NLDC

Home Instead provides quality care-givers who are very loyal to their charges. They are hardworking and very attentive their needs. The caregivers are very hardworking and extremely reliable. The agency is very responsive for needs and puts a patient first attitude. Highly recommend this type of home care

Gkuss

Home Instead was a true blessing for my mother and myself. Their staff and employees are very devoted to their work and to the individuals in their care. They provided exceptional care, companionship, and emotional support. I am truly grateful to all of them. Gloria K

Meg Stromberg

Nothing but PRAISE for this company! They truly care for their clients. We needed to make some immediate changes in care and they were able to accommodate us with a smiling face. The caregivers were kind and compassionate to my 89 year old father and 81 year old uncle who both needed care. This is the first time I needed caregivers for family members and I was so impressed with every aspect of this company. I would highly recommend Home Instead if you want excellent care for your loved ones.

karen r m

Very caring company from the care givers to the secretary. The are a wonderful, caring and compassionate group of people. Very specialized to meet each and every individual needs of their clients. You will not be disappointed with this group of professionals.

Tracy4Vivian

Throughout the two years we have used Home Instead services, Jennifer and Sandy have always gone above and beyond. Sandy and Jennifer are always available. They call anytime there are concerns or questions about my grandma’s health & happiness. Home Instead provided a spectrum of care from a daily helper to hospice support. My grandma was a little naughty, but her care providers were always thoughtful and patient. When my grandma was having a bad day they would redirect her with kindness. The girls became my grandma’s closest companions while we were not able to visit. They played games, watched tv, and assisted her in daily tasks. They even bathed, walked and took out her dog! They would send food, grocery and supply needs so I could easily deliver for drop offs. While preparing for hospice care, I was finally allowed in her apartment after seven months. Her space was immaculate, clothes were clean and organized, and her living space was neat and fresh. They took care of all housekeeping in conjunction with caring for her health. You want someone to take care of your loved ones like you would and that’s exactly what Home Instead did for our grandma. We will forever be thankful to Sandy, Jennifer and the girls.

vicky C

You’re always there when I need them. Very helpful something right there I’m call away. Workers work wonderful with my dad .

A.H.

We got Home Instead Senior Care for my mother, and someone comes twice a week. I think they're great, they tried very hard, and no qualms at all with them. We have one person coming 3 hours a week, and another person 3 hours a week. We need someone who can engage her to do more, the ladies are lovely, they're very nice, and they provide companionship.

InCP

The customer care coordinator, Jennifer, really went above and beyond to make sure my parents' needs were accommodated during a time when extra care was needed due to an extended hospital stay for one parent. She was very responsive and compassionate in her interactions and help alleviate stress during a very difficult time.

vanderagent

The ladies help with meal preparation, and dishes, keeping the bedroom clean and laundry.. Walking my dog when needed. Showers, clean up the bathroom. Just think of anything that needs to be done and they willingly will do it! They encourage us and always take the time to listen when we just need to talk. The agency always treats me with compassion and worked hard to supply us with ladies who are a perfect fit for our household. Even my dog gets excited when they walk in the front door.

Booker & W.L.

We are pleased with your services. Thanks very much.

Peggy

We got Home Instead Senior Care and they're great. They provide very good care, they're doing exactly what they need to do, and they're very easy to work with. They help my mother-in-law with bathing, cleaning, cooking, and whatever we need. We've been very happy. Their billing is through the internet, but you can't pay online. You need to call them every time.

Becker139

I moved my mom to an assisted living facility and I couldn’t be there with her every day or take her to all of her doctor appointments, as I work full time-rotating shifts. Home instead was recommmded to me, so I called and spoke with the customer care specialists. They are delightful to deal with and provided a hassle free experience for myself as well as for my mom. I found great relief knowing that my mom was in the hands of Home Instead’s caring and reliable staff, who helped our family tremendously by providing rides, assistance, and companionship when I couldn’t be there. I am forever grateful to the Home Instead staff for assisting us during this time. I recommend Home Instead to anyone who needs extra special care for their family member or friend.

Vince B

For the last 18 months, my father a Vietnam vet and disabled had the caregivers at Home Instead lending a helping hand. He loved chatting with all the ladies, as well as watching them work around the house and occasionally cook. I'm sure they heard many of his stories as well..... I found them out of luck having read a NWI Times article about them and their founder Sandy. The article was impressive, and our family was not disappointed as they are all professional and kind to their patients. I highly recommend them.

Daylily12

We found out about Home Instead through a family friend-and everything she told us about the Merrillville location was even better then what we were expecting. From the moment we met with them we knew our mother would be in good hands. We can't say enough about the Staff! They were all so loving, patient, respectful and attentive. Our entire family was amazed at how they truly cared about our mother. From the scheduling office to all the ladies that came to the house. I wish I could post their names but- just know there was not one bad or mediocre employee. Anytime we needed them they responded quickly-they are available 24 hours a day-7 days a week-which, for our crazy schedules-was a God send! All the ladies went above and beyond! They helped with-tidying up while our mom slept and being company and a listening ear to us when we needed it. They were always punctual and would never rush out and always followed our requests and moms eating and sleeping schedule. We know that our moms last weeks were more peaceful and comfortable because of all the TLC that the ladies at Home Instead showed her and us!! As our mother transitioned, they worked with our family and Hospice to make sure she was comfortable. Thank you from the bottom of our hearts!!

Frank

We're totally satisfied with the service Home Instead Senior Care is providing and the fact that we get some of the services provided by the Veterans Administration. It was a seamless transition for my dad. It was easy to get that additional service without causing a lot of consternation because of our change. They're assisting him with showers, organizing his apartment and kitchen, showering, light housekeeping, making sure that his place is thoroughly dusted, and making sure he gets his trash out on time. They do that for two hours a day, twice a week.

patti.r

It was a pleasure to have my mom under the care of Home Instead for 3 years. Home Instead offers more than senior care. Professional, thoughtful, and loving are the words that best describe them. The staff became a special gift that will always be dear to us.

Den J

The first time we met with Home Instead was in January 2017. It was more of an informational session as we could not get my mother to agree in having someone come into the home. The time taken by their staff with just “possible clients” was not only above and beyond but comforting to know when we were ready, we did not have to look any further than Home Instead. Needless to say, it took a few months to get mom on board with one day a week. However, now my mom ….and my dad look forward to their weekly visit and assistance from the healthcare provider. As time moves on, so will the number of days we will utilize Home Instead. And again, there will be no need to look any further! Thank you Home Instead, Merrillville, IN!

Satisfied235

We are currently using HISC to assist in the care of our mother. We couldn't be more pleased with the services provided by the agency and caretaker. They are flexible, professional and always willing to assist. Mom's caretaker is the best! She takes the time to ask about family, shares meals with mom , plays games with her and continually asks what she can do for mom. We're comfortable knowing she's well cared for.

hope-saddler

From the first call, to every little change you make or concern you have, the staff in this office will go above and beyond to make your family comfortable and happy. They are truly partners in your family's care, that truly CARE about your family and finding solutions that Expectations met? Absolutely not-- they were beyond exceeded!!!

c-n

Everyone who I have had contact with is aways polite, friendly, encouraging and very helpful. They show great respect and concern for our mom and are eager to answer our questions.

Anonymous820873

The caregiver is very good and agrees to just about everything I ask her to do for my husband. We are very satisfied.

Vassar

The care providers are a joy be around; they are friendly and sincerely want to help. I would highly recommend them be to to be used

Bubsterc

We are very satisfied with Home Instead as they provide excellent care and companionship for our mom during these past several years. The caretakers are caring, dependable and trustworthy. The Home Instead team have been very accommodating with my mother's scheduling needs and are available to discuss any concerns we have. They provide a very valuable service to our family.as well as peace of mind.

debbiebjnickole

Their is no better care than what we received from Home Instead Senior Care. My mother has had a real improvement from the care that they provided. They arrived in a timely manner for their shifts and always made sure my mom was the priority. I would definitely recommend their services.

cathymvanna

The caregivers gave peace of mind to me and my family. They provided excellent care to my mother. We LOVE Home Instead, you are wonderful!