BrightStar Care Central DuPage Wheaton Wheaton, IL

Gwendolyn B

The caregiver had compassion. There was one caregiver who went above and beyond. She was kind, caring, and compassionate towards the patient and family. I liked the prompt response time and the caregivers.

Julie B_20

They helped me know when my stepdad was in enough pain to give him medicine, taught me how to administer medication. Kept us calm. They were so solid, they knew what they were doing, they were caring, and gave us comfort. They were very trustworthy.

Mary Anne J

They came in once with an ultrasound looking for problems. It made me very happy. They are always here on time. I have no reason to complain.

Lauren T_4

The agency has made this a positive experience by allowing the client to stay and home and safe. I would recommend this agency because of their communication and quality of caregivers.

Rachel B_9

They were able to find someone for the following week when there was not a good fit for the first week. They have open communication with their clients.

Jerome "Jerry" D

They do his laundry. They reach out to me often.

Esther N_3

It is helpful. I don't worry about going out and leaving the caregiver with my husband. We have been with them for a long time and never had any major issues.

Mary F_23

They take me to my doctor's appointments and that is really great. I like that they send out pretty good people.

Gloria L_14

They play puzzles and she plays piano for them. I like that they are very nice and patient with my mom.

Kathleen C_9

It has been very positive. He is brighter and I think it is helping him a lot and is engaging him and he seems very happy. My dad loves Tina. My dad says that Tina always goes the extra mile and does above and beyond of what he asks of her.

Frank S_32

They did a lot of clean up when my wife was in hospice. The caregivers were very good and caring.

Irene K_6

I could do what the caretaker is doing, but I just prefer not to. The caretaker we have is fabulous.

Dana T_2

It is a big impact that I don't have to go over there three times a day to help my mom now! I wish the workers were able to provide some health care. I understand that protocol is for good reason, but it makes things complicated. I would recommend them more if they were a little bit more reliable. Sometimes we haven't had good communication when we have asked to not have someone.

Diane C_30

They have sent over qualified caregivers, trying to keep a consistent caregiver, so she doesn't have to be introduced over and over again. The staff are friendly and kind to my mother. They are responsive to our needs and changes that need to be done.

Rita P_10

I didn't have to tell them what to do. The caregivers are very caring.

Marti S_2

They've answered all of my questions and keep in touch. They're great communicators. They are caring individuals.

Dru C

Without them, we would be lost. I would recommend them because they are willing to communicate with her.

Nicole B_6

We needed help. It was a lifesaver because I have four kids also. They are super effective and always provided a caregiver.

Gloria D_6

She gets him dressed and makes his bed. She won't let me do anything, and she's very helpful. She'll do some things in the kitchen. The people who have come, except for one, have been very good.

Nancy R_23

The caregivers are just an extra set of eyes, giving him his meds on time. There is good communication and consistency between the people that are helping.

Sharon M_21

It is a help for me so I can go to the doctor or the grocery store. It is very impactful. I like the convenience of it and the fact that there is someone you can contact at almost any time to get help. We have used a caregiver on a regular basis and it is working out fine.

Gene S_7

It's been very helpful and positive. I like that they have a personal touch.

Pat S_20

It was nice for us to have help for her, but she didn't allow them to do very much. The caregivers need better training.

Jim B_28

They provided peace of mind for me. I could trust them to fill in. They're good. I liked the caregiver a lot.

Kathy Z_5

She needed help with her medication and she was not able to do that and there was a communication issue as well. It was not a right fit for us at that time.

Thomas J_8

They help me with the shower, make my bed, clean my sink and things like that. I can't say too much, I've only had them four times. Social training as well as physical.

Beulah M_1

It has been a positive experience because of the more personal touch with my dad and someone to talk to. I would recommend them because they are very prompt.

Craig R_4

The agency was easy to work with. I liked that the agency got the appointment done with barely any notice.

Donna H_30

They have taken good care of my dad, and they help out around the house. I like seeing how happy my dad is and the rapport between him and his caregiver.

Laurie M_6

They can just continue what they are doing with my dad. I would recommend them because I don't have to worry about being there - they will be there.

Freda D

The caregiver does laundry for me and other chores. My caregiver is wonderful.

Cari a

My loved one is 95 and on multiple medications which are very important, but they are right on that doing all the ordering, receiving, and then the caregiver checks every day to make sure he is taking them properly. They also make sure that he eats a hot meal, and he is thrilled with the food they cook. I certainly recommend them, as the quality of care is wonderful, since it is balanced between professionalism and authentic care and love.

Anonymous_6766

The impact the services have had on me is a huge relief of stress. I really like the quality of the people that I have met in the company.

Anonymous_6671

I get too many unnecessary texts and calls. They need to teach their caregivers more etiquette.

Janice P_10

They are a very dependable company. I don't think I would have been able to get along without them. I like that they are very nice to work with and dependable.

Steve S_25

They have improved their lives a lot. The employee has been nice to my parents.

Erica S_3

These sitters allow my sister-in-law to go out and do things. I like that we have had really great sitters.

Richard _9

BrightStar Care has made my experience positive by caring for my wife. I like BrightStar Care because they provide satisfactory services.

Martin M_1

They monitor the client's meds and help her around the house, like tidying up her bedroom and cleaning the dishes. I recommend them so highly because of the quality and competence of the caregivers we've seen.

Anonymous_6318

It's helping us a lot. They give us a break. They're very good. They always have someone here and everyone that has come has been wonderful and helpful. They are patient.

Catherine K_5

They were very helpful, the quality of the care was good, and they did the best they could for scheduling, they were flexible to work with. I like that they were very reliable and the quality of the people they had were good as well as easy to work with.

Beth S_10

The caregiver has helped my mom the most by getting her to interact with people and she gets my mom out of the house. I like that their caregiver is very helpful for my mom.

Peggy L_9

They get him to take showers and to clean his sheets. They are good communicators and they provide great care.

Dan C_10

They stopped in once or twice a week until the end and then the nurse was coming in daily the last week or so. They seemed to be helpful and informative and were concerned about my mom.

Tom B_25

The agency is helpful by having flexible scheduling and helping me when I am at work. I like that they have good nurses, and they follow up with us. The quality of care is excellent.

Andrew H_6

The services were positive. It got her where she needed to be. I would highly recommend the agency. I like that they communicated very well and took care of my mom.

Mel K

I am able to work to work without having to worry. I like that they notify of us things.

Amy W_14

The services help me have more time to get things done, and with my mother it helped her with her dementia. This agency provided us with a caregiver that was really good.

Kimberly S_6

They are very caring and trusting. I like that they sent someone to talk to me about the service.

Sandy S_23

They provided interaction for my mom while I was at work. I really like the nurse that came and did the initial assessment. Her follow up was really good.

Julie K_5

They are attentive to the needs as they are brought up. I like the quality of the caregivers and if there is an issue it is fixed quickly.

Jim S_33

They gave me the ability to continue to work. They have been good with my mom and my dad.

Pascal S

They help me a lot. Anything I needed, they did it. I had 3 caregivers that were outstanding.

Irene M_11

I had an interview with the caregiver prior to her coming to my home, so I met her ahead of time. They selected someone that met my needs, they had a personalized selection.

Anonymous_5354

One thing that the agency has done is that they have someone who checks once a month and if I have any concerns I can talk it over with her. I like how they have managed to provide the caregivers that I need to come to my home.

Bob J_6

The client feels that if there is nothing for the caregiver to do on some days, that sometimes there is a need to entertain the caregiver. So we have been discussing that with the office. They are easy to work with and are flexible with schedules.

Beth G_8

The agency could have the caregivers do more for Joanne. She still does a lot herself. It was easy to connect with the agency and find a caregiver.

Mike B_17

All the caregivers have been great with the client. So far the caregivers know how to talk to the client and know how to make him comfortable.

Carol H_30

They encourage him when he has exercises to do. I like that the nurse manager, the scheduling lady, and all of the caregivers have been very respectful.

Mary F_24

He is very resistant to the care but she gets to stay at home, which is excellent. I would recommend them because they are very responsive to my concerns.

David C_46

They keep me informed and provide all the answers to my questions. I like that everyone has been friendly, cooperative, and keeps me informed.

Deb Z_1

It gave us a lot of peace of mind. They were responsive to our changing scheduling needs. The CNA training was important for my father's needs.

Bertha G_2

It was because we were in a bind and they were able to assist immediately. I would say that it was nice that we could get on a schedule with the same person.

Anonymous_4742

They just need to assist me with little chores around the house and help me run errands. I like that the manager came and talked to me and told me about the company. What he had to say was very appealing to me.

Sue F_7

They offer peace of mind knowing someone is there with my dad. They've worked well with us in every aspect from the people in the office and the on-boarding process.

Chris M_12

They help us most by giving us care for our parents since we are not there. They are very knowledgeable and pleasant. Most of the CNAs are very knowledgeable.

James '

Someone being there for her helped the most because I could not be there for her. I like that they are very good at providing the services we needed at the time we needed them.

Paul S_5

The caregiver is the face of BrightStar Care for us. We see her all the time. We text, talk, and interact all the time. The thing we like the most is my mom's caregiver. She is very good and takes good care of mom.

Sandy W_8

They help me just by knowing that they are here and I can get some rest and I can leave the house without worrying about him. The quality of the care by the caregivers is excellent.

Gloria C_10

They have been responsive to our needs. I like the quality of the caregivers.

Anonymous_4272

It's comforting for us because we know he's great. They are prompt as far as returning phone calls, and we like the caregiver we have now.

Judith H_5

The most helpful part of the services were the caregivers. I liked the caregivers at this agency.

Rosemary C_4

The most helpful part of the services is taking me to my appointments to put my shrinker on for my prosthetic. They are very good at doing what you need to do. I like the CNA's and caregivers. They seemed to be well trained and know what they are doing.

Mary H_10

He does not live at home anymore and it has impacted his daily life very much. It is very nice that they find a sub when the scheduled person can't make it. That way I don't have to find one myself.

Mary N_15

It's been good for me because I have back problems so I'm not able to do so much. So when the caregiver comes she is able to do things I can't. I've had a pretty good experience. The people are very caring for the needs of my mother. We were very happy with the people we've had.

Mary B_89

They were very helpful and empathetic to my father. They people are great.

Anonymous_3824

They take care of him. I think the two people David has are very good.

Karen M_26

I know that she is being cared for by the caregiver and they communicate with me to let me know that everything is going well. I like the communication from the nurse who assessed my mother and brought a caregiver in to help her.

Beatriz P

Because I couldn't do things without them. I've recommended them before because they are organized and communicate well. They also match the caregivers to thier patients. I haven't had issues with them.

Paul H_14

It was very helpful to have the people here. It was awkward with the virus but BrightStar handled it fine. The caregivers were kind and compassionate and good with my mom.

Julie G_1

It has helped my life immensely. I didn't have to go over every day and check every minute on her. They were great. We had a problem once, but it wasn't really a negative experience.

Lisa S_13

They have given him some extra companionship and interaction. I think they are responsive.

Dwight L

Everything is being done according to what they say. They do what he needs. We would recommend them in a heartbeat! They are very reliable and dependable.

Joyce P

The caregiver comes in and allows me to leave the house. The person that is caring is excellent and I like that they are very professional.

Linda B_21

They take a lot of stress off of me. I like that they made it easy to get everything organized and figure out the level of care he needed.

Therese W_1

It's very important. It allows him to maintain his independence as much as possible. I like the quality of care being given to my uncle.

James K_14

It's helped me very much. It helped because they know what they are doing. I like that they are very prompt, and they know what they are talking about.

Anonymous_2288

They sent a very competent woman to take care of me. I liked the way everything was handled.

Debbie _4

For me as her daughter, they were instrumental to my mom's well being. My mom has a colostomy bag that was a major anxiety point for her, and they did a great job handling it. They understood that it was a problem for her, and they treated her with dignity and respect. I thought the people were very professional, very good with my mom, friendly, and responsive. I thought the quality of the care was very good.

Chris C

My loved one can't walk, and she's pretty much in her recliner. When the caregivers came here, they took good care of her. I like the experience of the caregivers and the punctuality of the caregivers. I like their expertise and friendliness.

Larry J_2

They are helping. They are giving my brother and I peace of mind by having someone there. They are local. They are two minutes away from my mom's house.

Bonnie J_1

They sent a caregiver out to her home who was in worse shape than my mother. They ended up taking her to the emergency room. It causes my mother a lot of stress. They should improve the quality of the caregivers.

Laura M_13

It's very easy to schedule. I can just send an email and have somebody scheduled and they are very good with follow up. I like that it is local and that they can provide me all stages of care like a one hour caregiver and 24 hour nursing.

Diane P_11

My mom had a lot of health issues, so that was the problem. They were able to help with companionship and being there. They were good to work with. We had a lot of changes.

Annabel B

We have good girl right now who is cheerful and she knows how to work with dementia patients and it's going real well. They have sent very good people that seem very qualified so we have been pleased.

Kimberlee B

He is very happy. He loves being able to have someone there to talk to for a little. He is very social. I know he doesn't have dirty clothes. He is using the dishwasher more. I haven't heard any complaints from him. My father is very happy with this agency. They are very professional. I know that we had an incident with my father, and they called to let me know right away. I heard from everyone by the time he got to the hospital.

Kevin J_2

They help me with being there, and this freed up my family from having to provide care. I like that they are easy to work with.

Teresa V

They came into an unusual situation and performed the services without complaining or asking questions. I liked the caregivers and I could talk with them. The person that set up the services were very personable. They go with what I want. They asked what our needs were and then go with what we need, no questions asked.

Diane P_9

For me, they help the most with communication. The caregiver adjusts her schedule on occasion to take her to appointments and lets me know what is going on when she is there. Even though it was difficult for my mom to meet new people, the caregiver took it really slow, and my mom just loves her now. I know that the person that comes out to help with my mom is excellent and communicates and helps out a lot. I am thrilled about he person that comes out.

Anonymous_1098

They're here early in the morning when I can't be here. The providers have been very helpful as far as I can tell.

Kathryn K

She was very knowledgeable about people in the process of dying. They send out very reliable people.

Jessica F

They make my life easier. I can do other things around the house while she is taking care of the baby. The person that comes to help my loved one is excellent. She is picky and likes her.

Karen V_1

When we had started with my mom, she had a pelvic fracture and she needed help with rehab. The house cleaning has been huge. When she first got out, she was really unsteady so they helped build her confidence. They really care. The caregiver that comes for my mother comes in and does what she needs to do. She's a great companion for my mother, and my mother really likes her. They will call and stop in to see how the services are going.

Lynn T_3

They got her to take her medications. They did a great job. My contact person was very responsive, helpful, kind, and dependable.

Helen K_2

I can't get around very well, so my caregiver is a great help to me with my movement. My caregiver is very attentive.

Gordan W_1

They get my loved one up, feed her, and put her back to bed. The caregiver does her job and helps my loved one.

Nancy B_1

They were doing all the daily actives for her. They had really good communication between the office and me.

Sushma P

They have helped with the safety of my dad and they have helped prolong his life. My registered nurse has been outstanding in every way possible. She has been responsive and service oriented. She has been exemplary.

Cheryl M_3

I had one problem that made me a little bit shy. I needed some attention to get back on my feet after a fall. They are very reliable.

Pat M_1

They keep her clean and they are very kind to her. They are friendly, they are very good, and their quality of care is good.

Lavette

BrightStar Care frees me up to take care of my other responsibilities. I know that my loved one is in good hands. The quality of care provided is really good. Based on the clients that they have served, it is reported that they reach out to check in on the service to make sure things are going well. They do this after a week and a month.

Greg G

I don't have to worry about her being alone. The people are very kind.

Mary A

I can work because of the service. They're very flexible and they are committed to meeting the customer's needs.

Barbara _5

They are easy to call and they will have someone come out in a few days. They are good about that. They are very friendly and they are a caring agency.

Patricia W

I have noticed that when they don't come, I have trouble. I like that he people that work there because they are wonderful people.

John Y

They have made life easier by allowing us to have support for the family caregivers and to give them a break, knowing our loved one is taken care of. BrightStar Care is very compassionate and responsive to our needs.

Judy E

They were there to observe him at night to see whether he needed to be moved from assisted living into full care. The provider seemed to understand my dad's circumstance and treated him accordingly.

Veronica "Ronni" D

She makes my life easier by making my lunch, and she sits and talks to me. The people are friendly.

Marlene K

It's helped greatly. I don't know how I would give him a shower without their help. The level of professionalism and care has been very good.

Kris U_2

My dad is pretty fussy but he enjoys having someone come over for companionship reasons and they have allowed him to be able to stay in his own home. They are very reliable and conscientious. When one girl can't come, they will let us know ahead of time and find someone else.

Carolyn B_9

The caregiver provided 24 hour care, which is what we needed. They came right away after we contracted with them. They came over to meet with us at 8:00 a.m. on a Saturday morning, which was impressive.

Lillian S

It was great having the services because they took care of my husband. They changed his diapers and all that. They were here on time and they did what they had to do.

Tom K

They have been able to get my mom to her doctor appointments during the week. They are very responsive in scheduling, and we get good people. It certainly helped us out when we were in a tight spot.

Anonymous

I liked having someone with my loved one, who was just having a hard time. They also offered support for another family member, who was worried about my loved one. The caregiver was very loving and just a good caregiver.

Nancy S

The people have been compassionate towards my loved one with the care. I like just the fact that they have been able to take on the duty that we did before, so that we could go to the grocery store.

Harriet L

I haven't had BrightStar Care a lot, but I would definitely recommend them. The thing I like is that they're with me so I don't have to wait for them. They take me places, stay, and bring me back. I don't have to call anyone else. They've been very nice. They're very caring and I get around while they're with me.

Margaret C

They are prompt and nice, and they help with anything that I want them to. They are also a good companion. I really enjoy them. I do not have to walk up and down my stairs.

Alicia H

They were responsive to us and they made the process fairly simple in what would have otherwise been a complicated situation. BrightStar Care made it much easier for us, though my dad said that he didn't need the help.

Jill G

I felt they were very caring and genuine and genuinely cared about my loved one, and they were very engaged with her. They bent over backwards to accommodate us. My loved one wasn't alive for much time after they came.

Phyllis B

They're very nice, they came out promptly and got someone right away for us, and the people they have are very nice and qualified. I have peace of mind that he's got someone there just in case, and when I'm gone at work, he's got someone there that's watching him.

Merry H

I like their service they offer and the caregiver we have comes and takes care of my husband while I am gone. Someone stays with my husband once a week so I can go out, which makes my life easier.

Douglas T

They were professional. The women who came out to take care of my mother were bright, chipper, and upscale. They were very accommodating, and I could count on them to be there when I needed them.

Carol K_3

The people they send are really nice, kind, and caring, and they do a good job. They go and get me anything that I need.

Dean W

They did a great job. They did what they said they were going to do. They took care of our mom so we didn't have to have someone there all the time.

Jerry M

My Wednesday girl does everything I ask her to, so I am very satisfied with her. Just having someone in the house has helped.

Frank V

BrightStar Care has satisfied me so much up to this point. I have had no issues. I have had their services for about 5 years. BrightStar Care makes my life easier by doing things for me that I can't do on my own.

Madeline B

We have had a caregiver that we like for over two years. She is very open to suggestions and is a quality person. We are very happy with the care provided. When the caregiver is here it gives me an opportunity to do other things that I don't often have the time to do. The services free me up to do other things because I have confidence in them.

Jim W_3

BrightStar Care understood the needs of the client and made sure that his needs came first. BrightStar Care doesn't make the problems go away, but provides a wonderful resource in dealing with them.

Gloria P

BrightStar Care is a dependable company. BrightStar Care didn't do too much, because we realized we didn't need them as much when we got them.

Dean G

Everyone that I encountered through BrightStar Care was understanding and easy to get along with. I feel like they are passionate about what they do. It gave us a lot of peace of mind. It eased a lot of pressure that was on us.

Vijay V

BrightStar Care sent to us the same nurse who was very compassionate and capable. Without BrightStar Care's services, my mother's prognosis would have been worse.

Paul B

BrightStar Care gives me great caregivers that help me with everything I need. BrightStar Care makes by life better by doing the things that I cannot do. I cannot drive, so my caregiver takes me places.

Bridget G

BrightStar Care is reliable, the people are skilled, professional, trained correctly, in tune with my loved one's needs, and are respectful. In our situation with having a terminally ill parent, BrightStar Care allowed the family to get rest while properly caring for her in her own home. They changed her sheets, moved her body to help with bedsores, and helped everyone with the situation.

KATHLEEN S

BrightStar Care is dependable and so far we have had good luck with them. Carol has done really good having BrightStar Care. The caregiver is very good, very attentive, and keeps my loved one occupied.

Margaret D

I would tell someone that my mother's caregiver from BrightStar Care is outstanding. We don't use BrightStar Care's services that much, so they don't have a major impact on our lives. We could make do without the services, but it is great having them.

Anonymous_904

BrightStar Care is nice to have because they are local. I can always stop by their office. BrightStar Care is very helpful and positive.

Anita N

BrightStar Care is professional and timely. BrightStar Care has made life easier because it gives me the opportunity to get out of the house and run errands. I don't have to worry about my wife when I do these errands.

Susan W_8

BrightStar Care's caregivers are very professional and caring. The care impacted me because I broke both of my arms and the caregivers took care of everything I needed them to because I could not take care of it on my own.

Brian K_3

BrightStar Care's caregivers are generally pretty good. Overall, I think BrightStar Care is dependable. The services made life easier for me by taking care of both my wife and my mother.

Provider Response

John K_11

BrightStar Care is excellent. Everything I needed help, they helped me with. BrightStar Care made it much easier for me.

Ron B_2

What I really appreciated was that before the caregiver started, a nurse came and took the preliminary information. I knew the caregiver and their background. It was good to know that I didn't need to be at my loved one's 24/7. I do his shopping and laundry, so there was that release. That was helpful.

Arlene D_1

I would recommend BrightStar Care because I have had a god experience with them. BrightStar Care has made my life easier because I couldn't do without them.

Leonard M_1

BrightStar Care is a great company, and they make me very happy. BrightStar Care helps my wife and therefore frees up some of my time to go and do things that I need to do.

Anonymous_690

I would recommend BrightStar Care because so far I like everything. I have had them for a long time. BrightStar Care caregivers make my life easier by doing things for me I can not do myself.

Amy D

BrightStar Care is trustworthy and responsive to the family's requests. They are also flexible. BrightStar Care has made life easier for me by providing reliable caregiving on a regular basis.

Muriel W

BrightStar Care sent me such trustworthy, wonderful, and compassionate caregivers. BrightStar Care made my life easier by having the caregivers to help me with all of my day-to-day activities.

Lois J

BrightStar Care is dependable, and we always have someone here even if our caregiver is sick. Everyone is friendly at BrightStar Care. I wouldn't be able to be in my house with the services from BrightStar Care.

Camille O

BrightStar Care does their job well and is very proficient. BrightStar Care makes my life easier by doing things for me that I can't.

John B_7

The caregivers are very understanding and effective. BrightStar Care has given my mother some social contact and they provide her with necessary household services.

Mary C_11

The person that came out and asked questions was good and found out what I needed in help. The follow up was really good. The caregiver was nice and good. BrightStar Care filled out needs. Knowing that a caregiver was with my dad helped me feel good, and not worried.

Cheryl B_3

The care from BrightStar Care was perfect. BrightStar Care was very reassuring to have working with my father. I had daily communication with the caregiver that helped me know what to expect when I got home from work.

Terese G

BrightStar Care was helpful. BrightStar Care made life easier because I knew they would be here to take care of my father.

Dorothy T_3

I would tell someone that BrightStar Care does their job very well. They are very personable, are here on time, and we haven't had to worry about anything with them. BrightStar Care has helped both of us. I needed someone to come in the morning to help change the client. It is nice to talk to someone else about his situation as well.

Danielle W

BrightStar Care is very convenient, and if my needs change, whether it is extra hours or something, they will be there. BrightStar Care was wonderful because it allowed me to work when I didn't want to just leave the client with a babysitter.

Carrie O

I'd tell people that BrightStar Care is caring and they have the ability to adapt. The services from BrightStar Care helped the most by giving me and my brother peace of mind.

William T_1

I would tell a friend that BrightStar Care has high quality people that work for them.

Anonymous_530

I am happy with BrightStar Care. They have taken good care of the patient and do what they want. The patient is clean, and they do things with them, so I like BrightStar Care. The services allow me to go out if I have to. I am reasonably sure that the client will be take care of.