Visiting Angels - South Elgin South Elgin, IL

Cathy R_10

She really enjoys when they are here. They are really good with my mom. They are pleasant and help with so many things.

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Wanda M_11

They work well with my mom. They are accommodating and they have good people.

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Beth S_19

He needs care, but a lot of it is the kindness and companionship they offer. They always get back to me right away. They made him feel a part of the care plan, and he was in charge while still informing me.

Adele S_1

The provider provided caregivers that are professional and trusting. Visiting Angels have great caregivers that come to my home.

Edgar S

They take me to medical appointments. They are responsive.

Candy B_3

They have been extremely helpful. They are reliable. My brother and I are really thankful that we found Visiting Angels. My mother enjoys their company. I like that the office workers that I speak to are very professional. The caregivers are very caring, kind and knowledgeable.

Audrey a

The services help me get more organized. I liked this agency's professionalism. The services help me get more organized. I liked this agency's professionalism.

Sandy S_30

My husband has Alzheimer's, so I go in the office often, he has someone he's comfortable with. When things get really intense, the agency really tried to help us and work with us.

Alice a

I like the caregivers willingness to help out along with they sweet and caring attitude. The caregiver is able to do a good job and they have a positive impact on our life.

Bill R_14

They are there to give me some breathing room. They are communicative. The people that we have are unbelievable.

Donna K_20

I like that they take care of my home and husband. I like that the women are personable.

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Joyce A_15

The girl I have is fabulous. She is friendly, and she does everything you ask with a smile. They are wonderful people, and they are so good at what they do.

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Ellen W_15

I have neuropathy and arthritis. I have a weak heart and need the help. I have one caregiver and I really like her.

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Renate B

I am able to work my job. We get exceptional service from the caregiver.

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Barbara G_69

She was compassionate and listened. She was gentle with my sister. I like the caregiver. She was wonderful.

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Patricia "Pat" K_3

The services help me very much. The agency provided well-trained caregivers.

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Denise G_7

I live out of town, and knowing she is being cared for has been the most helpful. I like that they are reliable. My mom loves her caregiver.

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Virginia V_2

The caregivers helped her with her shower. I liked that the caregivers recorded feedback everyday.

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Kimberly K_2

The caregivers help by doing everything I ask. They play games and do exercises with her. I like that both of the caregivers are professional and caring.

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Pam C_6

They spend time with Dad while I'm working. They play games. All the caregivers have been wonderful.

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Hillary J_1

The caregivers are helping by being his companion. They hang out and talk. I like that the people we have had have been so kind. Everything has been great.

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Dale N_1

The caregivers are all excellent. I have recommended them. Their procedures and processes are very good.

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Patricia S_60

They do what I ask them to do. The girls I have had have been very good.

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Julie M_26

It's for my mother, and Marcie has been awesome. My mom loves having her there to help. They could improve their communication and follow through on plans.

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Brenda E_5

It was reassuring to know that there was someone there who was swatching over them and making sure that they were safe. They were very good about if I had to call at the last minute if I had to reschedule days or times and they were flexible about that.

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Kristina M_2

When your parents need care, the services may not always go as I think they will. I like that I can see notes the caregivers have left for us.

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Kim G_19

They help the most by getting her into a routine and making sure she is safe during the day. The communication is great.

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Tom M_24

The caregiver helped me get around, get dressed, and made our meals. I liked the personality of the caregiver. She was really nice.

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Kristina W_3

It is helpful because it gets him to doctor appointments. I would like the caregivers to drive him to farther appointments. I actually just recommended a friend to them last week. I like the care they provide.

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Bryan T

I like that thy are supportive, keep my mom on track, and help my mom with whatever she needs. I like the carregiver we have had and the office has been helpful.

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Ron S_13

Once my mom gets more comfortable with the caregiver, it is going to be great. We really like the caregiver so far, my mom likes her. We haven't had her very long yet.

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Rebecca

I'm using Visiting Angels - South Elgin IL Home Care for my mom. I had met someone who worked for Visiting Angels when my mom was in rehab after a broken hip, and I was impressed with her. So Visiting Angels called me right back and came to the house the next couple of days to sit down and assess my mom, and I was impressed with them, and I decided that if I used their person strategically, it would free up some of my time so I wouldn't feel like, I couldn't get my work done, and I would have some time to have an afternoon with my husband every week, so that's how we ended up making that decision. I've been happy. I have one person who's here half a day on Tuesday and all day on Friday. The same person and it's a guy, and mom actually kind of like guys. So it works out well because I'm here in the afternoon when he's here, but I'm in my office and I'm here on Friday morning and in my office working. And then my husband and I go out Friday afternoon to the movies, so that works out well. There was one day that he was not able to be here and they sent out a substitute, a young woman who also did a great job with mom. She mainly just needs a companion when I can't be in the room because with her dementia, if I'm not around and she can't visibly see me, she gets confused and a little and just needs to be calmed down. So they can sit with her, watch TV with her, talk to her, do puzzles with her, tell stories back and forth with each other, and just comfort her when she's having a bad day. So it's working out well.

CH

I was not happy with Visiting Angels. I was not happy with the caregiver. First, she was nice, but Mom wanted to cut the hours back because she thought it was too expensive, and then the caregiver got pouty faced. She was pouting and said, "I'm just trying to figure out how am I going to get a birthday present for my niece," and I said, "I'll be more than happy to give you $40, that should be enough to buy her a gift." But she said, "Oh no, Ma'am. I need a lot more money than that, I need to buy her a new iPhone," and then I went ballistic. She is living in section eight and she wants to buy her niece a new cell phone? That's the main thing that bothered me. The bottom line is, when you come in, you leave your problems at the door. Also, every piece of meat she cooked for my mother was dry and burnt. I just wanted somebody to come in for a couple of hours and cook her dinner, but she didn't even know how to cook, so I rather do it myself. Also, for 15 minutes, they sent me a bill for $18. Mom was in the hospital and I had fallen and broken my ankle, and I didn't get the mail. So when I opened the mail, they wanted $18. I emailed them, "I don't think 15 minutes is worth $18 if she gets $25 an hour." The Visiting Angels turned around and sent me a bill for $165. I emailed her back and I said, "I am not paying the money, I'll you send the $18.10 you requested." She said these were for late fees. If they're late fees, they would have been sending me more bills. She was just being mean.