BrightStar Care La Grange La Grange, IL

Delphine B

I am on a good schedule and I can't think of anything else that I need. The people are always very accommodating and friendly.

Thomas E_8

They served him a bowl of soup and a glass to drink. Made him relax. We have already recommended them to other friends.

Veronica H_2

They spend time with him and make sure that he's safe. I like their communication.

Bill C_21

They were dulling out medications. They provided good care.

Paula C_14

It made me feel more comfortable. They really tried to be responsive.

Keith B_10

They improved her quality while they were here. The people were good and knowledgeable.

Anonymous_5878

They have made my life easier by having seamless service. I like that they do a good job.

Ann B_26

They could have shown up. They could have been on time and been more proactive. They need to find more help.

Charlene D_3

It helps definitely. I would not be able to take care of Richard on my own. They could have better communication. They don't get back to me and they don't call.

Susan E_7

They give me peace of mind. I like the people that come.

Lori F_8

My sister ended up taking over the care. They left us without any care.

Kathryn K_2

They help the client take a shower and wash her hair. They take her to appointments. It's been pretty dependable and my mother has liked the person that has been placed with her.

Linda B_31

They give us the comfort of someone being in the house with him. We know he is safe and the care allows us to keep him in the home. Our caregiver is fabulous. If she is not there, they try to get someone to come in and cover for her.

Marian N

They have been able to help my mom when I am not able to. The opening assessment was exceptional. Most of the caregivers are nice and friendly.

Melissa D_5

The agency has stayed in contact with us and has given us a good schedule. We like the quality of the caregivers.

Bill F_8

One thing they could have done to make it easier for us was by being more responsive and providing more qualified caregivers. One thing I'd like to see improved is responsiveness to client preferences.

Vivian B_7

Talking to the director, Linda, assured me they would find someone that would be a good fit. They have an easy billing system and they have compassionate care from the caregivers.

Kathren W

They should have actually provided the care that I asked for and explained the care that they were providing. They needed to improve their communication.

Vanessa M_1

The caregiver takes some of the burden off of my step-dad since he is her primary caregiver. It gives him a break. They have been easy to work with and my parents really like the caregiver we have.

Anonymous_5018

They are able to get the client up and ready for the day. They should work on their staffing, having more people available. I think they are short on people.

Dorothy H_17

Their services are fantastic. They are very accommodating with what I need.

Bernard D

They have helped us the most by relieving me of some of my responsibilities because they are there with him. I would tell a friend that they send great caregivers.

Anonymous_4955

When BrightStar has been able to find us someone, the caregiver was very good and I could trust her. The company really cares and tries to help. They are very accommodating and transparent.

Anonymous_4787

I would say that they are excellent. We like the caregiver, Betty, very much and she is prompt, kind, and knowledgeable. I like that they are very easy to use and speak with and they are flexible.

Elizabeth M_19

Our caregiver is fabulous. She has made our lives so much easier. At the current time, we have had an excellent caregiver for a year uninterrupted. That makes BrightStar a great choice.

Mei W

They're here everyday for me and they stay for me. Punctuality is very important to me. I like that they're prompt.

John H_39

I had to leave an important meeting to come home because the girl didn't show up. The girl that we had for a short period of time was not reliable. She missed at least a couple times. They could do a better job of having reliable people.

Geri W

It has helped me out and relieved me of taking care of my husband. They are prompt and well trained and they know what they are doing.

Rachelle T

They were on time and responsible. They have smart caregivers.

April K

A lot of the caregivers didn't seem to have common sense. They weren't knowledgeable about things. One of them put a garbage can on the counter. We also had a sign that said take your shoes off but they didn't. The actual care wasn't great. We thought they were able to care for her in a better way and they weren't. She had a stoma.

Mary D_26

They provide care so we can get a break from taking care of my dad. I like that they have good staff and are very responsive.

Rachel M_2

My mother-in-law was very ill. She couldn't be alone. They allowed us to be able to support her more comfortably and live our lives more freely. I felt that their communication was excellent.

Kathy _2

They give me a break from providing the care. I like their communication.

Thomas D_8

It was not a good experience. I felt that the girls were very young and unqualified and all I would hear about was the problems they had. They could improve the aides who come over.

Pat C_5

My husband had a kidney stone and was sick, so I wanted him home but I had to go to work. This let me go to work and not worry about him being home. I like the flexibility. I started off with a certain amount of hours, and I have cut some hours.

John Charles J

She always helps us and makes sure I don't fall. They're efficient, on time, they leave on time, and unlike others, they come in and do their job.

Anonymous_3205

They need more training on caring for people with Alzheimer's or dementia. They need to screen their employees better. We had a bad experience with two caregivers.

Bernadette M

I can count on them, and the caregivers and the coordinator are always available. They are very responsive and reliable, and this is my second time using them.

Anonymous_2771

I wasn't happy with the first two caregivers because they came in, sat down, and did nothing. They've sent me three caregivers, and I only liked one. I also think they are expensive for what they do.

Cheryl J_1

They kept having different caregivers. Some were really good, and some weren't really good. We wanted the same person during the day and a different person at night. The first thing was that they didn't fill the slots we needed. One caregiver stayed an hour late until someone else showed up. She had a kid and was worried about babysitting, and it was kind of messy. Other days, they just didn't have anyone there. I wouldn't recommend them.

Stephanie S_5

We needed them for the ostomy bag. They were communicative and dependable.

Anonymous_1900

They took care of my mom when our live-in caregiver walked out the door and left me in a bind. Their prices were too high.

Larry S_3

They help by getting my wife confident in getting up, feeling comfortable in our own home, and helping with her daily activities. They also allow me get out and do the things I need to do. They have been pretty good about getting us quality people to help take care of my wife.

Lawrence Lee "Larry" P

Someone being here during the day hours is helpful. This came in the last two weeks, that our caregiver announced he was leaving, I had to call to see if the caregiver was coming on the day the old one left.

Anonymous_1721

They have helped us by being there when we needed them. They provide what I need.

Cindy K_2

They cared for my mom and looked after us a little bit too. They seemed to really care about my mom. The caregivers were attentive and very willing to work with us. They were very understanding of us.

Kim G_2

The are very patient with my mom. They are very professional and prompt.

Peter G_4

I live over an hour away, so it makes life easier. The caregiver is very kind, but she doesn't have a car and she can't even take him to the store to get bread.

Grace K_1

I think that the workers could be more aware of what they are supposed to be doing. Some come here and they don't know what they are supposed to do. The people in the office can train them better. Some of the help that we have gotten has not been top notch. We feel like the agency could do better.

Les C_1

They should check in on their employees more because I feel they take advantage of my mom. The last person they sent out didn't do their job, and I feel I have to fight with whoever they send to do their job because they don't do what they are supposed to do.

Pamela W

BrightStar Care's caregivers are very caring and they're very attentive to their clients. I like the attention and compassion and care that she shows with me mother. She is patient with her because my mom has dementia.

Raul I

So far, we have no issues; they are very courteous and attentive. My mom is able to do errands and get out of the house because of the services.

Anonymous

I am not very likely to recommend BrightStar Care because the caregiver would tell me that the office was not always in communication with them. BrightStar Care could have made my loved one's life easier by having an office staff that communicated better.

David G_1

I would recommend BrightStar Care because they've been easy to work with, and they are flexible in scheduling. The service has helped with everything. My loved one is completely bedridden, and they're dependent on someone doing everything for them, so everything's easier.